Eoyang transforming care 2013

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January 2013, Eoyang made this presentation in Portland, OR to the Transforming Care Conference sponsored by Coordinated Care Organizations of Oregon. For more information about this and other human systems dynamics applications, refer to adaptiveaction.org.

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Eoyang transforming care 2013

  1. 1. Adaptive ActionNavigating the Turbulence of Change Glenda Eoyang, PhD Founding Executive Director Human Systems Dynamics Institute www.hsdinstitute.org geoyang@hsdinstitute.org www.Wiki.hsdinstitute.org @glendaeoyang © 2012. HSD Institute. Use with permission. 1
  2. 2. Turbulence in Nature and Art © 2012. HSD Institute. Use with permission. 2
  3. 3. Turbulence in Life © 2012. HSD Institute. Use with permission. 3
  4. 4. HealthcareThriving in Turbulence © 2012. HSD Institute. Use with permission. 4
  5. 5. Turbulence inOregon’s Coordinated Care SystemDental Quality Mental Coordinated Health CarePrimary Experience Expense Care Past Present Future © 2012. HSD Institute. Use with permission. 5
  6. 6. Static Change Sisyphus © 2012. HSD Institute. Use with permission. 6
  7. 7. Dynamic ChangeRace to the Finish © 2012. HSD Institute. Use with permission. 7
  8. 8. Dynamical ChangeChaos and Emergence © 2012. HSD Institute. Use with permission. 8
  9. 9. Turbulence Is Natural when . . . Yesterday TomorrowLocal action—local effects Local action—global effectsStable environment Unstable environmentOrganizational monocultures Diversity of many kindsStable & predictable services Emergent needs & opportunityRelative independence Massive interdependencyControlled information Ubiquitous informationAmple resources Dwindling resourcesAnd . . . And . . . © 2012. HSD Institute. Use with permission. 9
  10. 10. The Rules Are Changing Finite Game Infinite GameDefined field of play Fuzzy boundariesOpponents are known Everybody playsRules are constant Changing rulesExpertise is clear Looking for fitBeen there before New territoryEasy to keep score Everything may matterPurpose: Purpose:To Win Keep Playing © 2012. HSD Institute. Use with permission. 10
  11. 11. Playing the Infinite Game © 2012. HSD Institute. Use with permission. 11
  12. 12. How Does Complexity Emerge? Complex Adaptive System (CAS)A collection of individual agents who havethe freedom to act in unpredictable ways,and whose actions are interconnected suchthat they produce system-wide patterns. Agents interact © 2012. HSD Institute. Use with permission. 12
  13. 13. Complex Adaptive System (CAS) Self-Organizing SystemThose system-wide System-widepatterns, in turn, patterns emergeinfluence the behaviorsof the agents Agents interact © 2012. HSD Institute. Use with permission. 13
  14. 14. Thriving in Turbulence Adaptive Action © 2012. HSD Institute. Use with permission. 14
  15. 15. Thriving in Turbulence Adaptive Action © 2012. HSD Institute. Use with permission. 15
  16. 16. What?Adaptive Action and Personal Stress © 2012. HSD Institute. Use with permission. 16
  17. 17. So What?Adaptive Action and Collaboration © 2012. HSD Institute. Use with permission. 17
  18. 18. Now What?Adaptive Action and Coordinated Care © 2012. HSD Institute. Use with permission. 18
  19. 19. More resourcesBooks Facilitating Organization Change (Olson & Eoyang) Coping with Chaos (Eoyang) Patterns (Holladay & Quade) Adaptive Action: Leveraging Uncertainty in Your Organization (Eoyang & Holladay)Web Out in April 2013 www.adaptiveaction.org Preorder NOW Wiki.hsdinstitute.org www.hsdinstitute.org Hsdcommunity.ning.com Twitter: #hsd #adaptact @GlendaEoyang © 2012. HSD Institute. Use with permission. 19
  20. 20. Even More ResourcesTraining Webinars (free monthly) HSD Professional Certification (Portland, 2013) Custom trainingAdaptive Action Laboratories Focus on your own sticky issues Learn HSD models and methods Build adaptive capacity for individuals and groups Involve large groups or small Address major issues or “trivial” Commit to half-day to three-day sessions © 2012. HSD Institute. Use with permission. 20
  21. 21. Remember . . . © 2012. HSD Institute. Use with permission. 21

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