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PBworks Overview
PBworks Overview
PBworks Overview
PBworks Overview
PBworks Overview
PBworks Overview
PBworks Overview
PBworks Overview
PBworks Overview
PBworks Overview
PBworks Overview
PBworks Overview
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PBworks Overview

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  • 1. Cloud-based Collaboration Solutions for High-Performance Work Teams and Customer Engagement Company Profile Summer 2010
  • 2. The Problem: Effective Team-Work
    • But existing “solutions” fall far short…
        • Sharepoint: heavy-weight & hard to use
        • CRM: doesn’t actually touch customers!
        • E-mail & long “reply-all” chains are the norm
        • Out-of-sync attachments & in-box overload
        • High-overhead web-meetings
      • with major negative business impact:
        • Wasted time & lost productivity
        • Information overload; out-of-date data
        • Missed schedules
        • Mixed-bag results
    Business partners Customers & Prospects Project teams& colleagues Collaboration –with colleagues, customers & partners – is critical to success in today’s business climate: PBworks is an innovative, cloud-based, proven solution
  • 3. PBworks: Proven Collaboration Expertise Deep experience delivering SaaS-based collaboration solutions that enables high-performance team work:
    • 3M+ active users
    • 1M+ total projects
    • 50,000 businesses
    • 100% SaaS-delivered
    • 97%+ satisfaction
    • Passionate user base
  • 4. PBworks Collaboration Solution Cloud-delivered software supports all key aspects of internal, partner, and customer collaboration:
    • Easiest to use
    • Fastest time-to-business impact
    • Ideal for “cross-boundary” teams
    • Anywhere / anytime
    • Lightweight & flexible
    • Fully integrated
    Change Notification Wiki-style Collaboration Document Sharing Content Search Revision Tracking Project Management Mobile Support Activity Streams CRM Integration Online Meetings Social Software Collaboration Solution PBworks
  • 5. PBworks Delivers Real, Concrete Business Impact
    • Ogilvy coordinates intercontinental teams and projects
      • “ Using Pbworks, we execute marketing programs simultaneously in New York, Paris, Singapore and Sao Paolo without relying on the black hole that is e-mail.”
    • FedEx is breaking down “work silos” across divisions
      • “ We’re driving collaboration and information flow across marketing departments in 4 regions and 6 operating companies”
    • Deloitte Digital transformed its strategic planning process
      • “ Because PBworks gave us transparency all the way through, we worked faster, involved a broader range of people, and we got better data.”
    • Royal Bank of Canada got “instant productivity” in a call center
      • “ We have a 40-person call center supporting the new applications; they jumped right in and started after just a minute or two of instructions.”
    • CMS Legal links 800 legal & tax pro’s across 54 European offices
      • “ We’re integrating legal & tax practice across 9 member firms and 28 jurisdictions.”
    • Bracewell, Guiliani slashed legal research time
      • “ On each search, the associate saves an average of 2 hours of research.”
  • 6. Typical Use-Cases PBworks Shared Workspaces Knowledgebase Collect, organize & search best-practices, intellectual property & other knowledge Social Intranet Connect your team with the people, information, and resources they need Presales Extranet Provide a shared environment for optimizing the sales process Client Projects Coordinate project execution & engage clients in creative collaboration Internal Projects Brainstorm, plan, organize, share, execute & monitor large & small projects
  • 7. PBworks for Customer Engagement Beyond “CRM” to Collaborative CRM for B2B customers: 4. Teams plan, execute., share files, finish tasks for dozens of projects 5. Clients engage, participate, contribute, review & approve 6. Finalize & deliver work-product(s) via workspace 2. Share info & monitor access by sales prospects
    • Archive completed projects…
    New Prospect Workspace Opportunity 1. Create online workspace for the sales cycle Active Project Workspace 3. Close & convert to client project Active Prospect Workspaces Completed Project Workspace To Client 8. To automatically form a searchable knowledgebase, available to active projects
  • 8. PBworks is Reliable & Secure PBworks cloud-based collaboration service may be even more reliable and secure than your data center…
    • Reliability:
      • 99.9% proven reliability for over 3 million users
      • No scheduled downtime
      • Triple-redundant storage and processing power
      • Encrypted offsite backup for disaster recovery
      • User-initiated on-demand data export
    • Security:
      • Fully secure communications
      • Guarded, video-monitored data center
      • IP whitelisting/blacklisting
      • Background checks on all employees
      • Optional data encryption & forensic-level audit log
  • 9. PBworks Delivers “Cloud” Benefits Use PBworks through any web browser; it delivers all the key benefits of cloud-based (“SaaS”) software: Anywhere, Any time Easy for Customers Continual Improvement Online Support Lower Cost Service available anywhere & anytime there’s a web browser (including mobile) No firewall or VPN hassles or training – just invite-in clients & get to work!!! Constantly tested & enhanced; 2 regular updates per week with NO downtime Online help & support personnel are just a single click away Low-cost annual subscriptions; no hardware or software to buy or IT setup/admin costs
  • 10. Busting Misconceptions about SaaS Many perceived disadvantages of SaaS are actually advantages: On-premise SaaS with PBworks Security Depends on systems & protections set up by IT Ultra-secure facility + encryption + secure comms + user authentication & more Scalability Depends on capacity planning; large “per server” increments Supports over 1M workspaces & 3M users; start small, grow big in small increments Reliability & Disaster Recov. Choose between single point of failure or cost of redundancy; set up offsite backup solution 99.9% uptime; fully redundant systems, triple-redundant storage with encrypted offsite storage. Performance Depends on server horsepower & peak-load usage Worldwide page-load times < 1.5 sec; capacity for 3+ million user base Time-to-Solution Hardware & software procurement, setup, custom programming & integration Up and running in minutes; seamless progression from trial to deployment TCO Software license + Hardware + IT personnel + data center operating costs Single all-in cost, leveraging economies of scale across 1,000,000+ workspaces; per-user subscription model
  • 11. Summary PBworks can deliver significant benefits for work-team and customer collaboration:
    • Increase customer satisfaction
    • Cut project delivery times
    • Improve quality of team results
    • Reduce wasted time / do-more-with-less
    • Break down silos
    Professionals at 1,000’s of firms use it already. Get a free custom demo for your firm today… www.pbworks.com
  • 12. PBworks Leadership in Work-Team and Customer Collaboration Thank You!

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