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Samokov povishavane znaniata_i_umeniata_na_kmetovete_en

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  • 1. PAISII HILENDARSKI MUNICIPAL LIBRARY
  • 2. IMPROVING THE KNOWLEDGE AND SKILLS OF MAYORS AND TECHNICAL ASSISTANTS FROM MAYORS’ OFFICES IN SAMOKOV MUNICIPALITY A project of Paisii Hilendarski Municipal Library under the Grants Scheme for Funding of Innovative Projects of the Glob@l Libraries Bulgaria Program
  • 3. PARTNERS “Reform and Development” Non-profit Organization With experience in projects under the Human Resources Development Operational Programme
  • 4. GROUND FOR CHOOSING THE PROJECT PROPOSAL Unfamiliarity with the internet resources that provide administrative services and inability to work with electronic documents; unfamiliarity with the functions and use of electronic signatures  Inability to provide local administrative services by the mayors’ offices (since new technology in customer care is not implemented), leading to higher costs of services for the local community and an increase in poverty among marginalized groups (the unemployed, pensioners, ethnic minorities)  Delay in provision of services (due to centralized services) 
  • 5. PROJECT GOALS To improve the quality of administrative services in mayor’s offices for the residents of the villages in Samokov Municipality through the implementation of new technology and the provision of e-services in customer care.  In more concrete terms, the project aims to improve the skills of mayors and technical assistants from mayors’ offices in Samokov Municipality for working with new technology and providing administrative services to citizens electronically 
  • 6. TRAINING MODULES: Working with Windows 7. Means of searching for information online  Directory of administrative structures and documents of executive bodies 
  • 7. TRAINING MODULES:  e-Government: - e-Document - e-Signature - e-Certificate - e-Employment - e-Health
  • 8. TRAINING MODULES: Electronic public information resources  Access to national, local and European legislation  Working with internet resources containing administrative and legal information: National legislation - Ciela Database - State Gazette Online - Bulgarian Law Portals - NRA – personal identification code (PIC) 
  • 9. TRAINING IMAGES
  • 10. TRAINING IMAGES Krum Georgiev, Mayor of Beli Iskar (who began his career as a librarian in the chitalishte library)
  • 11. 80-YEAR OLD MAYOR OF DOLNI OKOL – DANCHO DIMITROV – THE LONGEST RUNNING MAYOR IN BULGARIA – RECEIVING HIS CERTIFICATE
  • 12. TRAINING MODULES: National Database (NDB): - Terms of access - Working with NDB - Documents issued by NDB  Information system for local taxes 
  • 13. RESULTS ACHIEVED Improved skills of mayors and technical assistants in providing administrative services to citizens electronically by means of modern information technology: - The mayors and technical assistants are familiar with the websites that provide administrative services - 97% are able to work with the National Database of Population and the Information System for Local Taxes - All 24 mayors that passed the training acquired knowledge and skills in working with e-documents and e-signatures, and are familiar with their use - 12 mayors’ offices have electronic signatures, and 8 are in the process of getting one - The mayor’s offices that have electronic signatures provide civil registration services locally and in real time, and administrative services related to local taxes
  • 14. RESULTS ACHIEVED The quality of life of municipalities’ residents was improved by saving time and money needed for the service Administrative services were decentralized
  • 15. SUSTAINABILITY AND BUILDING UPON PROJECT RESULTS Further consultations Expanding the target groups to be trained: - unemployed - pensioners - minority groups - chitalishte libraries from the municipalities Preparing new project proposals
  • 16. CONCLUSIONS: Modern libraries offer cost-effective and efficient infrastructure for lifelong continuing education  Modern libraries are active partners in implementing the Lisbon Strategy for Lifelong Learning 
  • 17. THANK YOU! Albena Ihtimanska Paisii Hilendarski Municipal Library Samokov aihtimanska@abv.bg

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