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Innovative Library Services


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  • 1. 1
  • 2. How is the library perceived?Place for books I don’t know what exactly a modern library can give meIts most important activity –provide books and information The buildingsare in an awful condition – worn-out buildings, coldThe library is efficient, much more rooms in winterthan other institutions Libraries face funding difficultiesNew type of “added value”services – not sufficiently Libraries are not a priority policydeveloped
  • 3. The typical glob@l library A chitalishte library located in a settlement with a population of 500 – 2,500 inhabitants Equipped with an ICT package including 3 desktop computers (with a camera and a headset), a projector, a multifunctional printer/scanner, network equipment Employs a full-time librarian (eight-hour work day), trained in ICT and at least one more thematic area The library starts providing e-services 4
  • 4. Libraries are no longerplaces collecting and lending books – these days are over
  • 5. From “WHAT” libraries offer to “HOW” the library can change thelives of people and the community
  • 6. The modern library?
  • 7.  Meets new identified needs of potential and current library users Applies a new approach/method in the implementation of traditional library services Provides access to a new type of information previously inaccessible to library users or the community Provides services to new users previously unserved by the library 8
  • 8. INNOVATIVE e-SERVICESInformation literacyCourses 60+ Civic participation Health Children’s information university Employment for young people I love Bulgaria ICC in support of business Services for people with special needs 9
  • 9.  Free internet access*: Usage of Skype - 95% e-mail - 88% Information about jobs and education - 65% Health related information - 55% Health and pension insurance - 50% Vacations, trips, commodities and services - 49% * Results from an online survey on program impact, July 2011 / results from 390 libraries
  • 10. e-Services (e-Government) Submission of tax returns, issuance of documents - 26% e-banking, online shopping - 10% e-voting - in 61% of librariesComputer and peripheral based servicesProduction of print materialsMultimedia-facilitated provision of information and trainingE-mail, SMS and online distance services
  • 11.  Job search assistance for unemployed people Assistance for agricultural producers in purchase and sale of equipment and consumables Filling in subsidy application documents Information about NHIF lists and other medicines Search of information about EU programs Filling in project proposal application documents Online checks of household bills Checks of health insurance status 12
  • 12. Assess the needs of local communitiesDesign an innovative serviceResourcesPartnershipsFundingSustainable provision 13
  • 13. If you want to go fast, go alone. If youwant to go far, go together. African proverb