Glob@l Libraries - Bulgaria and the Change in Public Libraries
THE GLOB@L LIBRARIES – BULGARIA PROGRAM AND THE CHANGES TO BULGARIAN LIBRARIES (VISION, SERVICES, USERS)1 Krasimir Hristov Sliven, 29 November 2012
GLOB@L LIBRARIES – BULGARIA PROGRAM IMPACT ASSESSMENT INTERIM STUDYImplementation Alpha Research Period August–October 2012 Assessment of the GLB Program impact focusing on: Comparative analysis vis-à-vis Baseline Study data Impact on end target groups: - target library user - local communities Objectives - general public Range of ICT services at target libraries Need of and interest in new services Potential for development of innovative services and ensuring sustainability of results beyond the end of the program 2
INTERIM STUDY CHARACTERISTICS Quantitative methods Nationally representative survey among the adult populationComponent 1 Nationally representative survey among children and young people (7–10 and 11–18 years) Survey among target library users (7–10, 11–18 and 18+ years) Survey among target library staff Qualitative methods Focus groups with target library users, target library staff and local community representatives/localComponent 2 partners 3
NATIONAL-LEVEL TRENDSSubstantial growth in ICT usage among the entire population. LEADING CONCLUSION!Target libraries equipped with modern ICT technology and trainedstaff provide opportunities for social inclusion of vulnerablegroups like: People living in small settlements Minority groups Elderly people (60+) People with low incomes and unemployed people Children and young people 4
NATIONAL-LEVEL DYNAMICS 2012 Children 7–10 years 2010 - 75% used a computer - 91% say they are familiar with - 52% high self- computers evaluation of ICT skills -71% high self- - 2% used library evaluation of ICT skills computersComputer games and - 10% use libraryentertainment are a - 20% liked reading very computersmajor computer use muchincentive among - 30% like reading verychildren (84%). much 5
NATIONAL-LEVEL DYNAMICS Young people 11–18 Computers have • 74% (2010) years become part of everyday life • 83% (2012) The library – a popular place • 5% (2010) for young people to • 13% (2012) access ICTWith growing age,computers become meansof communication. (82% Positiveuse social networks at • 36% (2010) attitudeleast once a week). toward • 69% (2012) libraries with • 80% - in villages 6 ICT (2012)
NATIONAL-LEVEL DYNAMICS Adults 18+ 2010 2012 Growth of computer users 38% 45% Internet – the third most popular library 5% 16%Computers/internet serviceare used more forcommunication and The modernentertainment image of the ICT 51% 65%purposes than for job libraryrelated activities(63% - Skype). Citizens’ weak interest in 68.1% 74% 7 libraries
LEADING NATIONAL-LEVEL TRENDS POTENTIAL FOR FUTURE LIBRARY DEVELOPMENT• Population in • Hobbies and interests (18%) villages/small towns • Admin services (16%)• Unemployed people • Health (14%)• Minorities • Employment (14%)• People with low incomes Leading Need of target ICT based• Children and young groups people services (18+) Age Risks• Learning through (7–18) (18+) computer games (50% of children) • Lack of library service needs• ICT – a youth attraction (66 %) tool • Lack of interest in library ICT• Complementary services (52%) educational role in • Weak interest in the 8 building ICT skills (39% - development of ICT skills 11–18 years)
REVITALIZING INTEREST IN LIBRARIES THROUGH MODERN TECHNOLOGY ICT ICT CHILDREN / YOUTH ADULTS LIBRARY REGISTRATION 50% 32% INCENTIVE GROWTH IN LIBRARY VISIT 70% 54% FREQUENCY ICT – A LEADING REASON 73% 62% 9Survey among target library users
THE GLOB@L LIBRARIES – BULGARIA A POINT TO DIGITAL AND SOCIAL INCLUSION • Elderly people (51–60) – most YOUTH affected by library ICT training CHILDREN (38%) • Young adults (18–30) and unemployed people point out most frequently that the free access to ICT is the reason for their more frequent library visits. 20% of adults have looked for jobs at the library, 8% were successful. • Youth (11–18) – every tenth person has participated in library training (in 30% of the cases these are ICT training events) 10Survey among target library users
THE GLOB@L LIBRARIES – BULGARIA A POINT TO DIGITAL AND SOCIAL INCLUSION YOUTH • People in villages and small CHILDREN towns are more active library ICT users than people in big towns and cities (especially among children and youth – more than 70% are active users) • For Turkish and Roma kids, the library is often the only place for access to ICT – active users (78% and 80%) 11Survey among target library users
NEED OF AND INTEREST IN ICT BASED INFORMATION SERVICES • Information about • Computer skills courses interesting things for working with • Processing of pictures multimedia, processing • Computer games of pictures, MS Office • Topics – plants, • Topics – famous people, animals, birthplace environment, birthplace history history 7–10 11–18 • Information about 18+ 18+ • Online administrative culture and recreation services • Computer training • Education services • Employment, social • Services related to and health status economic activities services 12Survey among target library users
POTENTIAL FOR FUTURE DEVELOPMENT THE LIBRARY: A REVITALIZED COMMUNITY CENTER• The library – a modern information center for ICT based communication and exchange of experience, not a “book depository”• The library – an agent in the process of social inclusion of vulnerable groups“Program activities brought to the library “It’s nice, just like a club. You use someusers who had never set foot in it before. computers, share something, exchangeThese are minority representatives”. information – like in a kind of a family”.• The library – a sought-after partner to the local community“In relation to the cultural initiatives taking place in the municipality, we have becomea very sought-after partner due to the fact that we already have equipment and 13rooms”.
POTENTIAL FOR FUTURE DEVELOPMENT THE LIBRARY: AN EDUCATIONAL CENTER• Response to increased education needs – the majority of users (60%) need ICT skills improvement, in contrast to the national-level trend.• Lifelong learning – an alternative center for informal ICT training for elderly people (51–60). The group of the most elderly (60+) remains the most digitally 14 excluded one – 70% of them do not use library ICT whatsoever.
POTENTIAL FOR FUTURE DEVELOPMENT THE LIBRARY: AN EDUCATIONAL CENTER• Partnerships with schools – an auxiliary role in ensuring children’s and young people’s literacy, school preparation and ICT skills development. “Children are coming back to the “We are trying to include the library and, along with computer multimedia in many activities use, they also borrow books, talk to because it is interesting to everyone. each other. After all, we are an We have started delivering open intellectual environment where lessons with teachers on language and everything else is at a encyclopedias, reference books, very different level than in the dictionaries, and we use the street...” multimedia.”• Learning through playing – the library, as a place for ICT based entertainment and communication of children and youth, has serious resources for impacting the young generation’s personality 15 development.
POTENTIAL FOR FUTURE DEVELOPMENT THE LIBRARY: A CENTER FOR INNOVATIVE ICT SERVICES• Information services related to culture• Services related to employment, online job search, social and health insurance status.“Many of our users are unemployed. “One of our unemployed people… agedSome of them are not computer literate 50+… took part… in a training programand the Glob@l Libraries Program is and then in the From Social Assistancevery helpful for them… we provide to to Employment Program… thanks to thethem free classes on CV design, for computers, he accessed the information,example. Then we send the CVs to some filled in his papers, got involved and iscompanies”. currently very happy”. 16• Online communication services
UNFILLED SERVICE RANGE NICHES TRAINING BUSINESS PARTNERSHIPSACCELERATED POSITIVE CHANGE IN 17 PEOPLE’S LIVES
DISTRICT MEETINGS HIGHLIGHTS IN 2012 Exchange of experience (interesting practices) among colleagues, including in different areas Attracting partners Work with volunteers Development of new e-services Provision of services to different local community target groups Ideas of new library initiatives Interaction with local authorities Using new technology in regional studies activities 18
RECOMMENDATIONS Conduct meetings in 2013, if possible, together with other districts Highlight untraditional library services and practices – provision of e-services outside the library, thematic movie lectures, innovative services for people at risk or with special needs Short presentations in line with meetings’ topics 19
MEETINGS (LOCAL DEVELOPMENT FORUMS) IN 2013District meetings of two districts Local meetings of target libraries More partners Libraries from one district Attendance only by Focus on a specific topic libraries directly (employment, advocacy, etc.) interested in the topic Duration – one day Recommended duration Can be: – two days Off-site (outside the DL) More than one meeting a year 20
PRIORITIES OF LOCAL DEVELOPMENT FORUMS Target library advocacy Tracking and documentation of the program’s effect (impact) Provision of modern ICT based services to citizens and local communities Enhancing target libraries’ capacity for implementing national policies in the area of digital inclusion Training of librarians and training of citizens at target 21 libraries
PROJECT PROPOSALS 2013 Eligible beneficiaries – all target libraries Project proposal calls in two sessions Project duration of up to six months Approval based on Glob@l Libraries – Bulgaria Program priorities 22
Thank you for your attention!Krasimir HristovRegional ManagerGlob@l Libraries – BulgariaProgram Management Unit1 Hristo Belchev St., floor 6, SofiaPhone: +359 2 981 27 08E-mail: email@example.com 23Web: www.glbulgaria.bg