About Planned and coordinated new client launches and SaaS implementation process. Maintained in-depth knowledge of the MERX SaaS e-procurement product’s functions and features. Lead and acted as a technical expert for sales representatives during product demonstrations. Elicited and documented client issues, and/or their business needs resulting in change requests to system functionality. Scheduling and leading weekly account and project management status calls. Liaison between Product Development and client collaborating on the creation of scopes of work that considered the risks and impact of changes to the SaaS based software across the entire client base and procurement processes.