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Cisco small business_communicate_by_leah_davis
Cisco small business_communicate_by_leah_davis
Cisco small business_communicate_by_leah_davis
Cisco small business_communicate_by_leah_davis
Cisco small business_communicate_by_leah_davis
Cisco small business_communicate_by_leah_davis
Cisco small business_communicate_by_leah_davis
Cisco small business_communicate_by_leah_davis
Cisco small business_communicate_by_leah_davis
Cisco small business_communicate_by_leah_davis
Cisco small business_communicate_by_leah_davis
Cisco small business_communicate_by_leah_davis
Cisco small business_communicate_by_leah_davis
Cisco small business_communicate_by_leah_davis
Cisco small business_communicate_by_leah_davis
Cisco small business_communicate_by_leah_davis
Cisco small business_communicate_by_leah_davis
Cisco small business_communicate_by_leah_davis
Cisco small business_communicate_by_leah_davis
Cisco small business_communicate_by_leah_davis
Cisco small business_communicate_by_leah_davis
Cisco small business_communicate_by_leah_davis
Cisco small business_communicate_by_leah_davis
Cisco small business_communicate_by_leah_davis
Cisco small business_communicate_by_leah_davis
Cisco small business_communicate_by_leah_davis
Cisco small business_communicate_by_leah_davis
Cisco small business_communicate_by_leah_davis
Cisco small business_communicate_by_leah_davis
Cisco small business_communicate_by_leah_davis
Cisco small business_communicate_by_leah_davis
Cisco small business_communicate_by_leah_davis
Cisco small business_communicate_by_leah_davis
Cisco small business_communicate_by_leah_davis
Cisco small business_communicate_by_leah_davis
Cisco small business_communicate_by_leah_davis
Cisco small business_communicate_by_leah_davis
Cisco small business_communicate_by_leah_davis
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Cisco small business_communicate_by_leah_davis

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  • 1. Cisco Small BusinessCommunicateLeah Davis, Cisco Small Business Technology Group© 2010 Cisco and/or its affiliates. All rights reserved. 1
  • 2. 1 Evolving Communications 2 Unified Communications Overview 3 Unified Communications Components 4 Hosted vs On-Premise Solutions 5 Summary© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 2
  • 3. Call my phone Find me, See me, follow me contact me, meet me online© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 3
  • 4. Tech Advancements Employee Preference Lack of integration Users taking matters into their own hands Business Employee© 2010 Cisco and/or its affiliates. All rights reserved. 4
  • 5. Serve Connect Customers Better Everyone Be More Secure My Productive Business Do more with less …and Unified Communications will do this for you.© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 5
  • 6. • VoIP shares a common network with data • UC adds presence, IM and other messaging capabilities to VoIP for a richer experience • UC is a collection of communication and collaboration capabilities such as IP telephony, video and Web conferencing, IM, unified messaging, etc., that are unified and deployed on an IP network • Cisco UC brings your phone, calendar, conferencing, and messaging capabilities together in a way that enables you to control them from any device anywhere© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 6
  • 7. Reduced cost • Remove legacy voice system cost, reduce line rental or centralise/consolidate costs • Teleworker allows users to use company phone when working remotely Added value through enhancing the way people work • Improve the way staff and customers communicate by adding UC • Work remotely by using VPN • Collaboration – share content, while watching each other! • Presence allows you to see the status of a colleague before contact Improve Key Business Process • CRM integration - know the customer history before answering the call • Intelligent call routing helps customer to always reach its destination • Unified Messaging ensures a customer message is never lost • Use UC to improve the way you do business and delivers a clear tangible ROI© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 7
  • 8. Hosted On Premise Service Provider Service Provider Premises-based Call Control Service Provider Hosts Call Control (e.g. UC 500 on Premise) (BroadSoft, Metaswitch) + Service Provider “Enhanced Trunking” Common Benefits for Both Solutions© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 8
  • 9. Hosted Telephony IAD / SRP Management Switch SPA Phones NMS FAX Cisco HSB Communications • Best-in-class Cisco CPE • System tested, documented provisioning • Best-in-class QoS enabled for VoIP • Back-up SIP proxy server© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 9
  • 10. Hosted On Premise Service Provider Service Provider Service Provider Hosts Call Control Premise-based Call Control (BroadSoft, Metaswitch) (e.g. UC 500 on Premise) + Service Provider “Enhanced Trunking” Common Benefits for Both Solutions© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 10
  • 11. Virtual Waiting Room Employees Customers Overhead System Phone’s Speaker Mobile PhoneSubject Experts INTERCOM to alert employees of important matters. HOLD a call while you talk privately, end an other meeting, or see if someone is free. CONFERENCE together large groups on a BRIDGE. FORWARD calls to a an alternate number when you are out. CONFERENCE together small groups on the fly. TRANSFER a call to another person. Retrieve VOICE MAIL from the phone screen, Outlook, or by dialing into to it. Conference Room PARK a call and pick it up on another phone. © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 11
  • 12. WebEx enable employees to collaborate w/ clients and hold. CRM Integration allow you to dial, track calls, and pull up customer information by the click of a mouse. Click to dial from Microsoft applications allowing you to dial direct from a list of customers in Excel or numbers you found on the web. Create a BASIC CALL CENTER that allows you to distribute calls dynamically across several agents. Video Telephony enables you to pull in a expert via video, while you are at a clients location. Unified Messaging allows your to keep voice, fax, and emails in one program, ensuring you never miss an important message or lose a fax order. Single # Reach enables customers to reach you wherever you are.© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 12
  • 13. Remote Access empower your staff to work from anywhere, not tying them to the office to get work done. Integrate with WebEx enable employees to collaborate with, employees, clients, and Home Office enables employees to work from home, vendors with out leaving their free them of commute stress and allowing them to office. focus on work. Know immediately who is available to talk and simply click to dial them with Presence. WiFi Phones allows you freedom to roam thought the office while still receiving calls as if you were at your desk. Consolidate all your messages -email, voice Auto Attendant frees up admin staff to do more while mail, and fax - into one application with clients and customers are automatically directed to the Integrated Messaging. right people or department. Let others know where you are, how best to reach you, or let the system do it automatically with Unified CallConector Mobility.© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 13
  • 14. Presence: IP Phone, desktop clients Conferencing – Online, Audio, Application Integration: Video Microsoft Office, CRM, Payroll, Inventory Mgt, Health Care EMR Messaging: Voice, Email, Cisco Unified Video, IM Communications 500 Data/Voice/ Internet/Security Communications: Voice, Video, Data Common user experience – desktop, phone, mobility Unified Communications Platform “Cisco Unified Communications solutions bring together voice, messaging, video, and desktop applications to enable companies to quickly adapt to market changes, increase productivity, improve competitive advantage and deliver a rich experience across any workspace.”© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 14
  • 15. “I never miss an important call”. “I can see who is on the phone or off the phone”. “I scroll to the voice mail I want to listen to”.© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 15
  • 16. “My laptop is my phone”. “Important calls are routed to my mobile phone.”. “I can securely connect to the office and get all my messages from one place.”.© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 16
  • 17. “What ever I need is a click away, no matter if it is a stored file or a discreet IM with a colleague ”. Now that’s independence. “I can quickly pull in subject experts that are in the office to help on a sales call.”© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 17
  • 18. • “Hoteling” or “Hotdesking” feature • Allows multiple users to leverage common IP phone • When user “logs in”, phone assumes user extension, settings, voicemail, etc. • Perfect for sales staff, auditors, multiple shifts© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 18
  • 19. • Bring your office extension with you @ home or on the road • Be Green - Reduce unnecessary travel, fuel and pollution - Full “work at home” connectivity for voice and data functionality • Perfect for Owners, Managers, Sales and Teleworkers, Virtual Agents • Softphone on your laptop or Cisco Router and Cisco IP Phone • Video Innately Supported© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 19
  • 20. Visual Voicemail „ • Visual access to voicemail from any IMAP e-mail client (Outlook) • Prioritize, sort and manage voicemail by Sender, Priority or Time Received • Access voicemail in WAV format • No additional software or licenses • Save messages to PC or server, forward voicemail to anyone • Voiceview Express – View Voicemail list on the phone screen© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 20
  • 21. • LiveRecord • Integrated Faxing Ad-hoc call recording Receipt and delivery of Recorded calls delivered via IMAP incoming faxes as TIFF images to email client as WAV file to email client Choose whether to announce DID support for personal fax recorded calls routing No extra licenses or cost Outbound Print-to-Fax support No extra licenses or cost© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 21
  • 22. Intelligent call queuing forincoming customer calls  Provide better handling of calls  No more endless ringing or dead end to voicemail  Create up to 3 call queues  20 phone agents per queue  Calls routed to agents based on longest idle time  Callers hear music on hold and optional greeting every x seconds  No extra cost or licensing © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 22
  • 23. From instant message window, users can chat, escalate to calls or group chat, send files, and view recent communications Advanced client window show contacts, with photo/avatars, presence, and telephone status Users Can Click to IM, Call, Play Voicemail, View Presence and Phone Status© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 23
  • 24. Interactive time and attendance on Cisco IP Phones• Employees track hours worked, breaks, overtime, or lunch Check hours for day / week / month Send report via email Downloaded to applications like QuickBooks Payroll• Managers can view “who is here today”© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 24
  • 25. Enhances mobile worker productivity • All calls ring a single number regardless of location • Fewer missed calls PSTN • Single phone number, single voicemail • Seamless call transition from desk phone to mobile device and vice versa Mobile Worker© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 25
  • 26. Questions to Ask Get a quote for an online meeting • Do people travel to internal meetings? service and reduce non-customer • How much travel cost is for customer facing travel & meeting costs facing meetings? • Would you prefer to spend this budget on customer facing activity? Solution • Deploy online meeting capability • Reduce travel for non customer facing meetings • Smart phones with secure VPN access back to office • Deploy secure remote home working solution to ensure they are visible • Secure video surveillance solutions© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 26
  • 27.  Webex provides a hosted architecture Chalk and Talk for online meetings and collaboration  The application is designed to save on travel cost and enable fast and more effective collaboration environment for online meetings  The application can provide the following features: Online meeting platform Voice conferencing Meeting recording Integrated IM & Video List of Attendees Host and presenter control Screen and application sharing Polling of the audience Key Links: Integration into mobile environments such the iPhone Main Webex Page Click Here Webex SMB Site Click Here Download FREE Trail Click HERE© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 27
  • 28. • A range of platforms that scale from 1 to +250 user solutions for single or multisite networks with resilience options Platform Users Market Segment Description Smart Business 1 to 104 1 to 100 Complete office in a box solution with UC, Mobility, Communications System Security & remote access Unified Communications 1 to 249 50 to 100 Cisco ISR for complete UC solution, with Security, Mobility Manager Express and for resilience Unified Communications 1 to 500 50 to 250 Single Server solutions that can scale to 20 sites with Manager Business Edition option for resilience SBCS – Smart Business Cisco Unified Communication Manager Communications System Business Edition Cisco Unified Communication Manager Express or SRST (local survivable gateway) when deployed in multiple sites© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 28
  • 29. • The following are the key applications and compatible platforms Platform Availability Application Description SBCS CME BE Cisco Unified Unity Unified Messaging – provides voicemail, voicemail to Express email and auto-attendant Cisco Unified Unity Unified Messaging – provide all of the above in more Connection advanced scalable solution for BE solutions Cisco Unified Video Video – provides video conferencing capability to any Advantage device with just a simple application running on a PC and a camera Cisco Unified Meeting Collaboration – provide online meeting with voice, video Place Express & Webex and IM in either a hosted or on premise architecture Cisco Personal and Client Devices – provide soft client for PCs and mobile Mobile Communicator smart phones Cisco Unified Mobility Single Number – provides the ability for users to publish * * Manager one number to ring multiple devices including mobiles Cisco Contact Centre Contact Centre – provides agent reporting, skills based Express routing, supervisor GUI and control * Features is available on this platform but via a different application not listed in this table© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 29
  • 30. • SOHO/SB: 1 – 24 users (sweet spot 4 - 16 users) • Requires a basic telephone system - KTS or PBX - Greenfield or KTS replacement, many Y2K • May require voicemail, hunt group or auto attendant • May require data integration (wired and wireless) • Key purchase decision factor is price and service “I see the UC320 as a great product and perfect for the average small to medium business type.” Frank Lofreso – Multi-Tech Solutions Corp. Market Test September 2010© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 30
  • 31. • Up to 24 users • Up to 12 PSTN, via SPA 8800 Wireless B/G/N Access Point – Up to 4 SIP accounts/trunks Wireless Voice LAN – Lifeline (FXS – FXO failover) – Local 911 even with SIP • 2 USB ports • Support for SPA300 and SPA500 wired and wireless phones Internal Voicemail, 12h capacity Integrated Auto-attendant4 FXO/Line ports(universal config) Music on Hold1 FXS port for Phone/fax Paging outUp to 1 Gb WAN Ethernet 4 Gb LAN ports © 2010 Cisco and/or its affiliates. All rights reserved. 31
  • 32. Typical Cisco Key Systems UC320 Key System Functionality   PBX System Functionality ?  Wireless Voice Network Extra $  Integrated Voice Mail Extra $  Integrated Auto Attendant Extra $  Advanced UC Messaging  Data Network  Wireless Data Network  Simplified GUI for setup (1 hour set up)  Price $ - $$ $ (USD995)© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 32
  • 33. Cisco Small Business Pro Series • Telephone call processing • Voice mail and automated attendant • Integrated productivity applications • Full portfolio of Cisco® Unified IP Phones to meet small and medium business needs 8- to 32-User • Simple license-based upgrades for growth Desktop Model up to 32 users on UC 540 up to 104 users on UC 560 • Full voice over IP capability • On-board wireless LAN (UC 540) • System-level configuration and management 16- to 104-User • Solution includes switching, VPN, security, Rackmount Model and data routing Simple, Secure, Complete© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 33
  • 34. • Product: 2 SME SKUs will be added in February, 2011 $39/month based on a 12-month commitment (minimum 2-3 users – TBD) $49/month – only for mid-year additions to existing contracts (all contracts must be co-terminus and end on same date)• Process: Buy from disti, get license keys to pass on to customer• Orderability: exact date TBD• Availability: Based on WebEx availability (global except Mainland China, other exceptions TBD)© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 34
  • 35. • Cisco is the only vendor with a true end to end solution • The Cisco end to end solution guarantees quality • The Cisco end to end solution is fully secure • “Only when a vendor has the portfolio and significant market share in a technology can that vendor be credible to the customer” + Every time, Everywhere, = End to End or the “Network Everyone‟s included or the as the Platform” “Workspace concept”© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 35
  • 36. • Small Business customer site: www.cisco.com/smallbiz • Cisco Small Business Products www.cisco.com/cisco/web/solutions/small_business/products/ • Partner launch page: http://www.cisco.com/web/partners/sell/smb/announcements.html • Cisco Small Business Support Community: https://supportforums.cisco.com/community/netpro/small-business • Cisco Small Business Warranty FAQ http://www.cisco.com/en/US/prod/warranty_qa_guest.html#~hardwa re_software© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 36
  • 37. Thank you.
  • 38. UC320 SKUs Description List ($USD) UC320W-FXO-K9 UC320 base Unit with 24 users $995 Solution Components SPA8800 4FXO/4FXS gateway $600 8 User system: ESW520-8P-K9 8 port switch POE $659 ESW520-24P-K9 24 port switch POE $1,059 ESW520-24-K9 24 port switch $659 $343 per user SPA502G 1 line display phone $164 SPA504G 4 line display phone $189 SPA508G 8 line display phone $225 SPA525G Multiline Color Wireless/wired desk phone $430 16 User system: SPA303G 3 Line Greyscale display $125 SPA301G Basic Set, no display $89 $218 per user 3 Year Support Next Business Day Replacement $149UC320 and/or its affiliates. All rights reserved. – Not finalized Subject to change © 2010 Cisco Proposed pricing Cisco Confidential 38

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