Premiere Global Services Brochure Lr


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Premiere Global Services Brochure Lr

  1. 1. We simplify business processes with communication technologies
  2. 2. We are the world’s leading provider of communication technologies for business process improvement Communication is the key to successful and healthy business relationships. As the economy globalises and business becomes more international, the need for simple and effective communication processes between customers, colleagues and partners becomes more critical. Premiere Global Services Inc. helps over 50,000 companies around the world, including 75% of the FTSE 100, 90% of the Fortune 500 and 26 of the DAX 30 become more competitive by helping these companies improve their business processes through the automation of their communication technologies. How can Premiere Global Services help your organisation?
  3. 3. 02 Company Premiere Global Services Company Premiere Global Services – Your Partner for Business Communication Solutions Premiere Global Services is an international provider of applied communication technologies-based solutions. Premiere Global Services uses automated and on- demand software services to help companies to simplify and accelerate their business communication processes, which leads to greater efficiency and a more unified approach to communication. Established in 1985, Premiere Global Services started as a NASDAQ-quoted company in the USA. Premiere Global Services joined the NYSE (New York Stock Exchange) in January 2005 and was Sarbanes-Oxley (SOX) certified, an important milestone. Bringing together a diverse array of communication technologies - including voice, SMS, email and conferencing – on one unified platform, PGiSMCOS (Premiere Global’s Communications Operating System), Premiere Global Services is now the biggest global provider of SaaS-based (SoftwareasaService)communication andcollaboration solutions. PGiCOS is the centrepiece for controlling, administering and activating communication- centric business processes via one of the biggest, privately held global networks. PGiCOS processed over 10.7 billion communication units in 2009.
  4. 4. “Our goal is to help companies be successful.” John Stone Executive Vice President Europe
  5. 5. 04 Consulting Premiere Global Services Consulting Professional Consulting with Individual Solutions With its headquarters in Atlanta (USA) and offices in 24 countries globally, Premiere Global Services is also a specialist and consultant for Business Process Optimisation (BPO). Cycle of Business Processes 01. Innovation 07. Collection PGiCOS 02. Development 06. Billing 03. Marketing 05. Service 04. Sales Expert Premiere Global Services consultants focus on identifying, analysing, defining and implementing the right solutions for a whole range of communication challenges in order to optimise clients’ business communication processes. Premiere Global Services has helped thousands of companies identify previously undiscovered value and profit potential by enabling organisations to strengthen their market position, increase their product sales, improve their customer service and enhance internal communications and employee motivation. For example, one of the biggest sources of profit potential in a company is in replacing its manual and paper-based business processes with automated e-based solutions. These are processes that appear again and again in the areas of: lifecycle management, customer relationship management (CRM), HR management, financial management and internal communications.
  6. 6. 05 Consulting Premiere Global Services Some examples of Premiere Global Services solutions in action: Wholesale and distribution The accounting departments of companies with high billing traffic face a major challenge every day. Premiere Global’s eBilling and eInvoicing solution automates billing and bill delivery. A company will therefore not only save up to three quarters of its processing, paper and postage costs, it will also make a valuable contribution to protecting the environment. Financial management Payment and trade confirmations, account statements, investor information and accounting-related documents are constantly being sent out by financial and insurance companies. Using PGiCOS, traditional paper deliveries are replaced by digital document solutions. Automating these processes not only saves costs and time, it also improves customer satisfaction. Investor relations Stricter compliance guidelines demand transparent communication processes, particularly in the investor relations area. Premiere Global Services ensures organisations meet these requirements by providing conferencing solutions which offer the ability to simplify scheduling as well as record and provide meeting content. The secure archiving and easy administration of multimedia communication creates long-term transparency for all groups with vested interests. Accounting Financial collection procedures can be inefficient and expensive and most basic paper-based reminder communications are ineffective. With the digitalisation of the reminder via a voice message, Premiere Global Services helps companies to reduce process costs by approximately two thirds and to accelerate the receipt of outstanding payments by, on average, three days. HR management The training and management of employees in remote locations poses a growing challenge for many companies. Premiere Global’s conferencing solutions help HR and training departments to replace business trips for training purposes with cost-efficient and user-friendly online training and at the same time limit the impact on the environment.
  7. 7. “Individual tailoring of processes to the requirements of those involved and their individual objectives makes every project unique. However, in all cases we guarantee optimised business performance.” John Stone Executive Vice President Europe
  8. 8. 08 SaaS Premiere Global Services SaaS - Software as a Service PGiCOS Without the need to house expensive software or IT infrastructure, a Company can access the PGiCOS and all its associated technology through the internet 24/7, in order to plan, initiate and analyse its total communication activities - from planning its next investor relations event to improving its accounts receivable process. PGiCOS brings together the various modalities of email, fax, text messaging, voice, audio and web conferencing into customer-tailored, communications solutions to streamline a whole host of Companies’ daily business processes. PGiCOS is easy to access and allows global companies with dispersed offices to control activities centrally – bringing standardisation and cost savings. Global performance The benefits of Premiere Global’s SaaS model are significant. Clients need carry no costs for setting up IT infrastructure, for maintaining it or keeping it upgraded and up-to-date – but still benefit from a system built on the very latest technology. Premiere Global Services has 20 redundant, high-performance UNIX (SUN Solaris) data centres distributed around the world at strategically important business locations to guarantee high throughput volumes of emails, faxes, text messages and voice messages. In the conferencing area, Premiere Global Services provides the most tightly-knit network of dial-in nodes worldwide, so as to guarantee optimum availability and local billing for its customers.
  9. 9. 09 SaaS Premiere Global Services Converting opportunities into successes Communication is a critical aspect of all businesses today. It is important to know if and when messages are going to arrive, if and how they will be consumed, what content will capture interest, and ideally, what value the recipient will receive from the message. PGiCOS provides a comprehensive reporting structure for this purpose. This defines the type, channel and time of the delivery, as well as confirmation of receipt and click through behaviour. The recipients can also react to notifications via feedback channels. For example, as part of Premiere Global’s Web Conferencing service, live voting can be requested or open commentaries can be specifically edited for a particular person. This control tool is designed to help companies collect information about their communication partners and use this to target specific groups with tailored messages. In the e-mail newsletter area it is possible to send individual product offers to customer groups who have already demonstrated their interest in the past by visiting the associated product links. Premiere Global Services has an advanced billing system and provides a number of pricing options, such as subscription and license pricing, that are simple to understand and tailored to customers across all levels of usage, offering them a more predictable spend with us. These payment options enable small and medium-sized enterprises to work with tools that were previously only perhaps accessible for larger organisations.
  10. 10. Premiere Global Services Communications Operating System (PGiSMCOS) ENTERPRISE COMMUNICATION SOLUTIONS & CONSTITUENTS USER TECHNOLOGIES APPLICATIONS Conferencing & Collaboration Sales meetings, Customers PGi investor relations, Prospects Portal continuing education Employees Partners Document Solutions ... Desktop Fax, Financial Handheld statements, insurance Device claims, mobile printing Notifications & Reminders Travel confirmations, Custom Speech Interface appointment reminders, collections notices eMarketing Strategic Special offers, Partner loyalty programs, Interface upsell campaigns GLOBALLY-DISPERSED SERVER FARMS
  11. 11. Premiere Global Services provides reliable solutions that enable you to be there for those important moments.
  12. 12. 13 References Premiere Global Services For further information please contact us. You’ll be in good company. The Carphone Warehouse “Not only has Collections Accelerator resulted in a more cost effective, realtime collections process, but it has also given us the visibility of the customer landscape we need to manage our campaigns and deliver the greatest return for the business.” Simon Rawlings Head of Collections Ingram Micro “As a result of the eBilling solution provided by Premiere Global Services we were able to reduce our current process costs by over 95% per month and at the same time, increase customer satisfaction.” Armin Bergbauer Chief Information Officer Cadbury Schweppes “We have found that productivity levels within our team have increased as we are able to minimise the time spent organising conference calls. Premiere Global Services also gives us the comfort, personal touch and assurance that nothing will go wrong.” Deborah Holmes Investor Relations Executive Regus UK Ltd “Premiere Global Services have been proactive and innovative in driving their industry-leading solutions into our client base.Through effective collaboration, Premiere Global Services and Regus have firmly established Audio and Web Conferencing as a key revenue stream and our relationship continues to go from strength to strength.” Melissa Cooper Purchasing Director Apollo Optik Holding GmbH & Co. KG “By implementing Premiere Globals’s Notifications and Reminders solution we have been able to increase communication response times considerably, improve customer satisfaction, as well as reduce mailing and telecommunications costs by around 90%. Moreover, further to implementing the service, the number of uncollected spectacles has also decreased.” Erich Ehbauer IT Director group Daimler AG “Through automating the delivery of press related information by email, we have been able to achieve significant cost savings, as our mailing costs have fallen. By eliminating the need for external agency support and managing our PR distribution lists internally we have been able to reduce our costs by around 50%.” Ronald Englisch Manager Press Services, Corporate Communications
  13. 13. Denmark Norway Premiere Global Services APS Premiere Global Services AS Sturlasgade 12G Sandakerveien 118 2300 København S PO Box 4663 Tel: +45 78 78 78 78 Nydalen, 0403 Oslo Tel: +47 21 02 03 04 Finland Premiere Global Services OY Spain Innopoli 2 Premiere Global Services Tekniikantie 14, 02150 Espoo Plaza Manuel Gómez Moreno 2, 5º Tel: +358 (0) 92517 4530 28020 Madrid Tel: + 34 (0) 91 7021600 France Premiere Global Services Sweden 151 Bis, rue Saint-Honoré Premiere Global Services AB 75001 PARIS Vegagatan 14 Tel: +33(0) 1 43 16 40 00 113 29 Stockholm Tel: +33(0) 1 56 69 81 50 Tel: +46 8 54 59 11 70 Germany - Frankfurt Switzerland Premiere Global Services Premiere Global Services 60314 Frankfurt am Main Wagistrasse 21 Tel: +49 (0)69 506 037 600 8952 Schlieren/Zürich Tel: +41 (0)44 755 44 88 Germany - Munich Premiere Global Services GmbH United Kingdom - London Inselkammerstr. 8 Premiere Global Services 82008 Unterhaching London Region Tel: +49 (0)89 666 77 0 17 Godliman Street, London, EC4V 5BD Tel: +44 (0) 207 890 7000 Ireland Premiere Global Services, Inc. United Kingdom - Bracknell (EMEA Headquarters) Premiere Global Services Unit E Southern England, Midlands & Wales Region West Cork Technology Park Abbey House, Grenville Place Clonakilty, County Cork Bracknell, Berkshire RG12 1BP Tel: +353 (0) 233 2000 Tel: +44 (0) 1344 66 73 83 Italy United Kingdom - Glasgow Premiere Global Services Premiere Global Services Via Marina 6 Northern England & Scotland Region 20121 Milano 126 West Regent Street, Glasgow, G2 2BH Tel: + 39 02 773381 Tel: +44 (0) 141 222 5950