2012 02 Gnunify - 7 lessons from mozilla
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2012 02 Gnunify - 7 lessons from mozilla

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Gen Kanai of Mozilla shares 7 lessons from Mozilla. This presentation was originally developed by former CEO of Mozilla John Lilly.

Gen Kanai of Mozilla shares 7 lessons from Mozilla. This presentation was originally developed by former CEO of Mozilla John Lilly.

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    2012 02 Gnunify - 7 lessons from mozilla 2012 02 Gnunify - 7 lessons from mozilla Presentation Transcript

    • 7 Lessons from MozillaGNUnifyFeb. 2012PuneGen Kanai
    • Mozilla India Community Meeting Sunday, Feb. 12Pune (see me for details)
    • Seven InsightsTwo Problems & Some Thoughts
    • Gen Kanai MozillaDir. Community Engagement, AsiaHello.
    • Caution: Your results may vary
    • SomeContext
    • Mozilla is…
    • FOX Business (2009)
    • FOX Business (2011)
    • PromoteChoice and Innovation on the Internet
    • Seriously.
    • That’s it.
    • The Web istoo important!
    • • Mozilla project started in 1998 within Netscape• Mozilla Foundation started in 2003• approximately 600 paid staff in 20 countries• ~40% of code contributed by volunteers• Testing community of 60,000+• More than 400 million users• Global browser market share 25~30%Factoids
    • Seven Insights
    • 1234567
    • Superior Products Matter
    • Withoutexcellent experience & utility, the rest is meaningless
    • 1234567
    • Push (most) Decision Making to the Edges
    • Build Dee Hock’s Chaords
    • 1. exhibit characteristics of both chaos & order 2. regularly yield surprising innovation 3. highly robust & scalable systems (examples include the Internet itself, Wikipedia, Visa)Characteristics of Chaords
    • 1. Distributed Decision-Making2. Nodal Authority3. Ways to Route Around
    • 1. high agreement on core values2. decision-making rests with module owners3. groups have distinct ways of working4. many decision-makers outside the “official” org5. communication is central Mozilla is a Chaord
    • 1234567
    • Communication will happen in every possible way * so make sure it’s reusable
    • People will communicate in every useful way possible
    • Wikis
    • Twitter
    • Our main channels: Bugzilla, IRC & newsgroups
    • More: Video, Audio, Chat (and Robots)
    • 1234567
    • Make it easy for yourCommunity to do the Important Things
    • SuMo QMO
    • Twitter
    • Firefox ships in 82 languages;81 of them localized by volunteers Making it easy is a huge priority
    • All Things D
    • Our focus now (increasingly) is onmaking it easier to help others do more
    • 1234567
    • Surprise is overrated
    • Surprise is the ETISOPPOof Engagement
    • Grow the Circle of Participation ideally everyone should feel included if they so desire
    • 1234567
    • Communities are not Markets: Members are Citizens
    • Citizens are more than consumers, are more than bystanders, are more than stakeholders
    • fewer decisionsbased on employment; more decisions based on merit
    • THEY ARE US – WE ARE THEM – THEY ARE US – WE ARE THEMTHEY ARE US – WE ARE THEM – THEY ARE US – WE ARE THEMTHEY ARE US – WE ARE THEM – THEY ARE US – WE ARE THEMTHEY ARE US – WE ARE THEM – THEY ARE US – WE ARE THEMTHEY ARE US – WE ARE THEM – THEY ARE US – WE ARE THEMTHEY ARE US – WE ARE THEM – THEY ARE US – WE ARE THEMTHEY ARE US – WE ARE THEM – THEY ARE US – WE ARE THEMTHEY ARE US – WE ARE THEM – THEY ARE US – WE ARE THEMTHEY ARE US – WE ARE THEM – THEY ARE US – WE ARE THEMTHEY ARE US – WE ARE THEM – THEY ARE US – WE ARE THEMTHEY ARE US – WE ARE THEM – THEY ARE US – WE ARE THEMTHEY ARE US – WE ARE THEM – THEY ARE US – WE ARE THEMTHEY ARE US – WE ARE THEM – THEY ARE US – WE ARE THEMTHEY ARE US – WE ARE THEM – THEY ARE US – WE ARE THEMTHEY ARE US – WE ARE THEM – THEY ARE US – WE ARE THEM
    • The best citizens challenge thestatus quo, propose improvementsand make the conversation richer
    • They don’t just make products better.They make them what they are.
    • Experiment! Try things!Measure where possible.
    • 1234567
    • The key is the art of figuringout whether & how to apply each of these ideas
    • 1. Superior Products Matter2. Push (most) decision-making to the edges3. Communication will happen - make it reusable4. Make it easy to do the important things5. Surprise is overrated6. Communities are not Markets7. Figure out whether & how to apply these ideas
    • Two Problems
    • noisyEngaged citizens are #1
    • “Fitts’ says bigger “The URL bar should buttons are better.” be removed.” “What’s with the dirty house?” “There should be “My mom doesn’t a preference setting.” “Nobody uses the “Add support for understand tabs.” ‘Go’ button.” BitTorrent.” “OpenID is the future!” “Everyone uses tags, “That’s great!” not bookmarks.” “I love tabs!” “The profile manager should be redesigned.” “Add support for Ogg Vorbis.” “That’s awful”“Closebuttons are better at the end of the tabstrip.”
    • Demanding
    • Contradictory
    • They help products, technology &organizations make hard decisionsin the right way. vital
    • NOThere are maps… #2
    • Actually… there are maps.They just aren’t yours.
    • http://xkcd.com/802/
    • Key is to define what you care about,how to measure it and how tocommunicate a litmus test.
    • …and some Thoughts
    • Whynon-profit?
    • Why be Open?
    • participationagilitymomentumtesting/rapid prototypingleverage
    • public performanceendless opinion loops“crowd sourcing”
    • next battleground mobile web
    • carriers vs. manufacturers‘app stores’ concentrate power(mobile) web apps are free
    • buildCommunity alongside your tool-chain
    • Planning Project Mgmt Dev & Build wiki.mozilla.org bugzilla.mozilla.org Tinderbox , etc QA Crash Stats Automationquality.mozilla.org crash-stats.mozilla.org Nightly / TestingFeedback …input.mozilla.org
    • Thanks! John Lilly, Pascal Finette, Mike Beltzner, Chris Beard,Matt Thompson, Mitchell BakerMozilla communities worldwide all content CC-Attribution
    • gen@mozilla | @gen“Mozilla in Asia” blog