NEXT GENERATION WORKPLACE
UC&C and the “Next Generation Workplace”
First Tuesday Bergen, April 2009
LARS SVERRE GJØLME

NEXT GENERATION WORKPLACE
Good tools used by smart people adapted to the actual business
landscape really does the job
TECHNOLOGY PEOPLE STRUCTURES

NEXT GENERATION WORKPLACE
A significant opportunity has emerged for the CIO to deliver game-changing
value to the business thru Unified Communications and Collaboration (UC&C).
Communications and collaboration are
►
essential ingredients of business
success.
Technology innovations over the last
►
couple of decades have mainly
electronified communications, but have
not fundamentally changed collaboration
– until now.
It is up to the CIO (and others) to harness
►
these technologies to create strategic
business benefits.
To obtain the benefits though, the CIO
►
(and others) must also address the
resultant security issues, build the
appropriate supporting network and
desktop infrastructure, and address and
deploy end-user change.

NEXT GENERATION WORKPLACE
Powerful collaboration tools have emerged to seamlessly connect individuals ,
teams, partners and companies...
Unified Interface – access telephony,
email, voice mail, IM, conferencing,
and document sharing from one
interface.
Accessibility – Locate, connect
and collaborate with others
seamlessly and instantaneously
regardless of one’s location and
available communication device.

NEXT GENERATION WORKPLACE
… erase the lines of geography and corporate boundaries enabling the
workforce to collaborate as if in the same room.
Natural Human
Interaction – Increase
executive interaction
and impact, with less
travel and reduced
corporate carbon-
footprint.
High End/TelePresence
Workgroup
Collaboration –
Teams work
together more
effectively by
obtaining the visual
elements of
communications.
Mid Range
Low End/user

NEXT GENERATION WORKPLACE
Solve my problem: “Imagine your future workplace where …”
You spend less
time searching for
information
You can store information You have one-click
in a well-organized access to experts
and intuitive way
On-line presence makes
Single sign-on gives you
it easy to contact your
access to relevant
colleagues
applications
The communication
You get easy access to
technology enables
learning material
better collaboration
You can share documents
with colleagues in a
more efficient way

NEXT GENERATION WORKPLACE
“Next generation workplace” is a framework for discussing
alternative routes to the future (“Enterprise 2.0”)
 NGWP companies links people, organizational
structures and work processes with technology,
to create an exiting, effective and collaborative
business environment
 It fuels unprecedented levels of communication Unified Portals &
and collaboration by streamlining and Communication Content
simplifying how people work in the enterprise, & Collaboration Management
 It offers great tools so people can connect with
NGWP
each other, using applications and information
through various access points regardless of
Enterprise Business
time and location
Search Intelligence
 It creates a platform for delivering better
customer service through a more effective
workplace
 It reduce cost, because hardware and software
are configured precisely to business roles

NEXT GENERATION WORKPLACE
The NGWP framework | performance accelerators…
JIT Process Support Knowledge Management
Learning Management
Process flows, best practices,
Customer K, product K, technical
Assessment of competencies,
methodology, procedures, task
K, industry K, competitive K,
training, learning 2.0,
support, forms, templates,
reusable deliverables, best
simulations, games, JIT learning,
standards, examples, linkage to
etc. practices, etc.
applications, etc.
Search and
Performance
Access to Experts
Data Relationship
Management
Expert locator, expert messaging,
Highly relevant information from
Individual performance against expert conferencing, expert
structured & unstructured data
goals, peers, group performance, sources & automatically deliver knowledge transfer, networks,
information related to what I’m
bonus calculator, linkage to CoP’s etc.
working on
learning, etc.
Access to Collaboration &
Access to Business Applications Communication
Intelligence Single sign on access to relevant Project work areas supporting
applications, integration between collaborative development of
Data queries, reports, analysis,
applications, personalized GUI’s work products, status reporting,
analytics, discovery, etc.
etc. issue tracking, etc.

NEXT GENERATION WORKPLACE
Cornerstone’s of Unified Communinication
Workgroup Productivity –
Individual Productivity
increasing productivity by extending productivity
enabling employees to improvements to
save time in everyday workgroups through
activities through collaboration and
communication/messaging conferencing tools, and
capabilities. generating significant cost
PERSON WORKGROUP savings through system
consolidation, reduction in
external communications
Communications Enabled
UC costs, travel, and even real
Business Processes – estate spendings.
improving the efficiency and
effectiveness of the Enterprise Transformation
enterprise by directly accelerating the identification
PROCESS CHANGE
embedding unified of new products, services
communications capabilities and channels by using unified
into business processes communications and
that extend activity across collaboration to engage an
functional groups of the ecosystem of customers and
enterprise. partners.
INNOVATION

NEXT GENERATION WORKPLACE
Tools designed for introducing the concept to a customer
“NGWP Handbook” – presentations, workshops, market material+++
Total
Maturity
Economic
Assessment
Impact
Performance
Learning 2.0
Workspace
10

NEXT GENERATION WORKPLACE
Facts found through the Maturity Assessment can be used in
various formats within an organization
Future direction
Present situation
Sophisticated
process. High
visibility
Mid year reviews.
Limited visibility
Basic annual Rigorous authoring
Performance process process with easy
Management centralised access
Moderate quality.
Web based access
Low quality,
Team work
consistency &
Process rewarded. Full tool
hard to find
Team work support
Support encouraged. Basic
Primary focus on tool support
Role of expert is key.
individual
Experts helpful &
activities
Collaboration easy to find
Single list of all
experts. Up to date
Expert not Training at
identified or employee and
Access to accessible managers
Regular update.
Experts discretion
Training at
Training at
managers discretion
career Leadership
milestones / committed. Budget.
Learning business change Adequate Tools. Way of life
centralised
Inconsistent knowledge stores
ways to share Data shared between
Knowledge knowledge integrated systems
Single front page.
Single sign on
Many different, Easy to use.
overlapping
Access to Relevant results.
applications Search in many data
Applications Moderate search
stores
and results. Basic
taxonomy
Simple keyword.
Relevant and useful
A-Z taxonomy
Search info. On demand
Targeted info and
data reports
Limited info
pushed to
Business
employee
Intelligence
1 2 3 4 5 6

NEXT GENERATION WORKPLACE
The new workforce – the NetGen or Millennials…
• Prefer technology over F2F
• Email is passé
• No secrets
online
• Choose what they
• Life over
use
work
• Free software &
• Always on, always
content
texting
• Expect instant
• Expect latest
access, 24/7 services
technologies
•Oblivious to corporate
policies

NEXT GENERATION WORKPLACE
The (old) management team @ Millennial characteristics
Freedom Collaboration
Customization Entertainment
Scrutiny Speed
Integrity Innovation

NEXT GENERATION WORKPLACE
Next Generation CIO’s…
“Many chief information
officers do an excellent job
of overseeing IT operations,
but very few lead their
companies' efforts to get real
business benefits from IT
investments. A new style of
leader is needed—one who
can find ways for IT to change
the company, not just run
it.”
© Copyright 2009 Accenture & Avanade Inc. All Rights Reserved.

NEXT GENERATION WORKPLACE
Accenture Collaboration 2.0 Strategy
Efficient Leadership
Enabling User Groups People-to-People High Cost/Collaborator
1. Leaders: Decide
300
2. Experts: Guide
~15,000
Leveraged
Expertise
3. Teams: Build ~170,000
High Performance Teamwork
Push Pull
People-to-Info Low Cost/Collaborator

NEXT GENERATION WORKPLACE
Accenture internal UC&C initiative – “Collaboration 2.0”
Unified messaging
Instant messaging
Audio-/Video Conferencing
CONNECTING Telepresence
Intranet/Corporate Portal
ACN People
NETWORKING Social Bookmarking
Town Square, Groups
Knowledge Exchange (KX)
SHARING Media Exchange
ACN Encyclopedia
ACN Wiki
ACN Search 2.0
TEAMING ACN Beta SW
SP Team Sites
Decission Support Tools
180.000 users, 50 global sites

NEXT GENERATION WORKPLACE
Problem or opportunity?
Kvifor sosiale medier?
”Hege Skjeie skreiv i DN lørdag 4.4 at det er
mykje tull på Twitter – eit populært sosialt
medium. Det er det - nett som det er mykje
tull på tv og i avisene. Det betyr ikkje at
mediet er ubrukeleg.”
Bård Vegar Solhjell
Kunnskapsminister

NEXT GENERATION WORKPLACE
Questions about
NEXT GENERATION WORKPLACE?
Lars Sverre Gjølme
Senior Manager, Management Consulting
lars.sverre.gjolme@accenture.com
+47 9829 0025