New ways of working through afaster, smarter and better – and social –Learning & Collaboration approach                   ...
AGENDA INTRO TO THE NEW WORKFORCE L&C BACKGROUND DNB BLENDED LEARNING Q&A                     LARS SVERRE GJØLME          ...
EARLY WARNING -There are a lot of buzzwords on this arena…                                          COMMUNICATION         ...
Vital trends related to the workforce and theirintellectual capital My office is mobile Up to 4 generations will work   ...
MEET THEFUTUREWORKFORCE –ARE WE READY?                5
Hello Millenials   Wikipedia                Podcasts                               SMSSocial Networkers,               ...
How do we create a digital platform forfaster, smarter and better ways ofworking – suitable for the entire workforce,exter...
“NEW” & BLENDED APPROACH                2 LEARNING                              AD HOC                             DIALOGU...
The ROI of digital trainingThe study found that digital training concepts can have remarkable high ROI  There are several ...
“O”    The Client Case       DNB is a large Nordic bank offering global online banking services and a       geographically...
Interview with clientQuotes from client about the project:                                             “O                 ...
How Accenture helpedA technologically sharpened training platform available from within the bank application – emphasizing...
Other deliverables from the projectCommunication and market activitiesExternal (to the client):             Accenture Inte...
Learning through (mobile) VIDEO & AUDIO                        Easy access through                        QR codes        ...
Video delivered through the web is growing  YouTube has 4 billion views – every day  Video is one of the fastest growing c...
eLearning vs mLearningFor me, the critical difference between mobile learning and not mobile learning isthis: that the cla...
WRAP UP –since the future is a multi dimensional challenge, wehave to take care of all 3 dimensions:               The lay...
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The new age of Learning

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Presentation for HR network in Oslo - the new era of Social Learning and Collaboration. Demo of new learning channels like podcasting, webinars and nano learning.

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The new age of Learning

  1. 1. New ways of working through afaster, smarter and better – and social –Learning & Collaboration approach HR nettverk Lysaker March 27th 2012Copyright © 2012 Accenture All Rights Reserved.
  2. 2. AGENDA INTRO TO THE NEW WORKFORCE L&C BACKGROUND DNB BLENDED LEARNING Q&A LARS SVERRE GJØLME Learning & Collaboration lars.sverre.gjolme@accenture.com +4798290025 Slide deck available for downloading: http://www.slideshare.com/gjolme 2
  3. 3. EARLY WARNING -There are a lot of buzzwords on this arena… COMMUNICATION carbon footprints Globalization MOBILE BYOD content management cloud workforce effectiveness unified communication crm collaboration fast NGWP Sustainability CONTEXT world class performance talent management search portal netgen cost reduction CLOUD changing demographics Multi Polar World Millenials SOCIAL learning innovation global change 3 3
  4. 4. Vital trends related to the workforce and theirintellectual capital My office is mobile Up to 4 generations will work together Key people ageing and retiring rapidly – learning must be faster, smarter and better New values are emerging Technology gains attention Knowledge still a vital resource Old ways of learning is boring Supervision spans increasing Incentives are changing Competitive sourcing options 4
  5. 5. MEET THEFUTUREWORKFORCE –ARE WE READY? 5
  6. 6. Hello Millenials   Wikipedia Podcasts SMSSocial Networkers, Provide the Real-TimeCollaborators Facebook solution for Communicators today… and ViberSecondLife Blogs tomorrow SkypeSmart Smart Web 2.0Phones Boards Enterprise 2.0 Multi-Cultural,Totally Global iCloudconnected— MySpaceAnytime, YouTubeAnywhere The video Gaming generation consoles 6 Flickr 6
  7. 7. How do we create a digital platform forfaster, smarter and better ways ofworking – suitable for the entire workforce,external customers and partners – and get themall to use it? Give me 3 bullet points each… 7
  8. 8. “NEW” & BLENDED APPROACH 2 LEARNING AD HOC DIALOGUE SEMINAR COMMUNITIES (CLASSROOM)WHERE &WHEN? HOW? EMBEDDED, WEBINAR TOOL TIPS DOCS, eLEARNING GUIDES, TRAD. + WIKIS… NANO AUDIO & VIDEO CASTING 8
  9. 9. The ROI of digital trainingThe study found that digital training concepts can have remarkable high ROI There are several reasons that the ROI of e-learning is high: Only content with demonstrated above-average shelf-life gets chosen to be turned into digital learning. People only select the training they believe they need People complete only training they are sure is relevant to them, so there is a tight fit between training content and training need. Time is the critical variable: many people, many courses, and much content, spread out over time yields a large effect. 9
  10. 10. “O” The Client Case DNB is a large Nordic bank offering global online banking services and a geographically dispersed network of branches serving both retail and corporate customers. The bank had been working with planning and deployment activities related to the on boarding process of a large number of new users of their online banking solution. As this was their largest customer win to date it also involved most of their operational organization. DNB decided to use this opportunity to complement their traditional training concepts with a brand new digital “eTraining platform”. Being close to “go-live” of the customer integration, the client asked Accenture to help them develop and deliver this in a “fast track” approach. DNB also wanted to explore and define the possibilities to turn this into a global toolbox for all their customers within the corporate sector as part of the challenge. The Accenture team used this opportunity to document many of the lessons learned for further reuse – e.g. the new collaborative oriented eTraining concept, the models and frameworks used to develop and facilitate the journey and the actual eTraining tools (Portal, Nano learning, webinars and Podcasts). 10
  11. 11. Interview with clientQuotes from client about the project: “O ” I definitely had high expectations; however, they were met completely and even beyond. Really! “O ” I am impressed that we, and in particular you from Accenture, actually managed to deliver that much within three quite challenging digital platforms of training tools. “O ” Of course, the training platform represents a competitive advantage. 11
  12. 12. How Accenture helpedA technologically sharpened training platform available from within the bank application – emphasizing3 distinct training channels: • Nano learning courses • Training videos (podcasts) • Webinars Taylored Custom login page for 650 users 26 nano learning courses 18 podcasts + 3 webinar recordings 22 ”live” webinars 12
  13. 13. Other deliverables from the projectCommunication and market activitiesExternal (to the client): Accenture Internal:• Various presentations in order • Information and sales to anchor the information and learning platform throughout presentations to [KX] the organization • Credential (also for external• Delivered training directly to use) the Customer service section (helpdesk) of the bank • Interview with our Client• Delivered training to internal • Brochure with presentation of workforce around the tools we the training platform used to create the platform• Development of various information/PR materials to end customer 13
  14. 14. Learning through (mobile) VIDEO & AUDIO Easy access through QR codes demo Power Messages from all levels used in a recruiting campaign at NTNU – distributed through mobile devices… 14
  15. 15. Video delivered through the web is growing YouTube has 4 billion views – every day Video is one of the fastest growing content formats on the Internet Cisco has estimated an increase in the video share of the total traffic on the web – from around 30% today to around 90% at the end of 2013 3,8 million Swedes were watching videos on the internet in Q4 2010 Average watching time pr day was 51minutes (Sweden) YouTube is the third largest website globally – focusing both on entertainment and education SmartPhones and SmartBoards will soon be the dominant access device to the internetWill audio and video on any device be the new way to faster,smarter and better sharing information and knowledge? 15
  16. 16. eLearning vs mLearningFor me, the critical difference between mobile learning and not mobile learning isthis: that the classroom and eLearning are both taking you out of the context thatyou’re in order to teach you, put you in front of a screen or put you in front of aninstructor. You’re not in the context that you’re learning about.Mobile may do that as well. You can certainly use it as a screen. But, the possibilitywith mobile is you can learn in context. That means you can be on your job, or youcan be in a situation where you’re experiencing something, and now you want toknow more information about it, you want to clarify some details or whatever,and it’s relevant to you.You can also see what you’re looking at and experience the situation you’re in,and get the extra information that’s available by mobile. To me, this changesthings in that it’s more motivating, it’s more engaging, it’s more relevant, andpeople can actually act out or do things in the context they’re in, from theinformation they’re getting from mobile. 16
  17. 17. WRAP UP –since the future is a multi dimensional challenge, wehave to take care of all 3 dimensions: The layout of individual and common workspace’sPhysical with its furniture and “environmental ingredients” The digital tools - supporting how we work,Digital collaborate and innovate – internally & externally The relationships and the human resources - inSocial the context of a challenged ”work life balance” 17

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