Welcome To GizmoSupportFounded 9 years ago, Gizmosupport is the leading globalprovider of innovative business process serv...
Our Clients● Aircel● Airtel● Reliance● Idea● Vodafone● S-Tel● DOCOMO
Services● Technical Support Services● Customer Acquisition● Churn Management● Up Sell & Cross Sell● Usage Enhancement● Ana...
BPO Services :● We run both inbound and outbound process. Our tech supportexecutives use in-house tools to solve customer ...
KPO Services● We at Gizmosupport offer world-class KPO services to themarket.● Its been more than 8 years, we are dealing ...
Technical Support Services● Our Tech Support provides excellent and quality technicalsupport to the telecom operators glob...
Customer Acquisition● Gizmosupport offers the Customer Acquisition service whichhelps in brand acceptance, increase penetr...
Churn Management● Gizmosupport offers Churn Management Solutions to TelecomOperators that allow you to measure the quality...
Up-Sell & Cross Selling Services● Gizmosupport offers cross selling and up selling services inorder to retain and re-sell ...
Usage Enhancement● The team of experts at Gizmosupport offers usage enhancementServices for Telecom operators that can han...
Analytics● At Gizmosupport we use combination of technologies andanalytical services which enables us to understand purcha...
Blackberry Technical Support Services● Gizmosupport delivers a wide spectrum of services to TelecomOperators including Bla...
Smartphone Support for Enterprises● Gizmosupport offers Smartphone Techsupport for Enterprisesthat helps in managing all t...
Smartphone Support Services KeyFeatures:● Configuration management● Security management● Central console● Over-The-Air (OT...
Inbound Services● Gizmosupport offers the Inbound Call Center Services whichprimarily focuses on maximizing business and p...
Outbound Services● At Gizmosupport we can help you connect with your customerswith our complete range of outbound call cen...
Contact Us :● Gurgaon● KocharTech● 76-B, Udyog Vihar, Phase-IV, Gurgaon - 122001, India● http://www.gizmosupport.com● Emai...
Other Office :● Amritsar● KocharTech● Nidhi-2, Lawrence Road,● Amritsar - 143001, India● Phone: +91-9877098771, +91-(0183)...
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Gizmo support

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Founded 9 years ago, Gizmosupport is the leading global provider of innovative business process services with its core competencies in Wireless Data services.

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Gizmo support

  1. 1. Welcome To GizmoSupportFounded 9 years ago, Gizmosupport is the leading globalprovider of innovative business process services with its corecompetencies in Wireless Data services. Our solutions areused by the Telecom Industry for enhanced customerexperience. We offer multilingual as well as regional languagesupport so as to maintain the cultural connect.http://www.gizmosupport.com
  2. 2. Our Clients● Aircel● Airtel● Reliance● Idea● Vodafone● S-Tel● DOCOMO
  3. 3. Services● Technical Support Services● Customer Acquisition● Churn Management● Up Sell & Cross Sell● Usage Enhancement● Analytics● Blackberry Support Services● Smartphone Support for Enterprise
  4. 4. BPO Services :● We run both inbound and outbound process. Our tech supportexecutives use in-house tools to solve customer queries andcomplaints in order to achieve maximum First Call Resolutionpercentage (FCR).● These innovative and efficient tools like KnowMax-Simulator,DeviceMax-OTA have also been designed in-house so as toprovide the best possible resolution to the customers.● Gizmosupport offers Business Process Outsourcing services tosome of the leading telecom giants like Airtel, Aircel, Idea,Reliance, and Vodafone to name a few.
  5. 5. KPO Services● We at Gizmosupport offer world-class KPO services to themarket.● Its been more than 8 years, we are dealing with both enterpriseand end user problems. With our experience we have build asolution for the same.● Our KPO services and solutions have helped the companies tocreate lot of business opportunities, hence resulting in their profitmaximization.
  6. 6. Technical Support Services● Our Tech Support provides excellent and quality technicalsupport to the telecom operators globally.● We have over 8+ years of experience of working closely withcustomers of Mobile Data Services.● We understand customer psychology deeply as they try to useany service or product and usually intereact with a CustomerSupport Executive.● Gizmosupport is the leading and respected player in theTechnical Support Services segment and aims to relentlesslydeliver value in addressing each client’s specific business goals.
  7. 7. Customer Acquisition● Gizmosupport offers the Customer Acquisition service whichhelps in brand acceptance, increase penetration and improvedrevenues.● We have technical professionals who address the needs of thecustomers as well as welcome new customers on your network.They educate them on benefits offered by your services.● Understanding the benefits of advanced technology,Gizmosupport reaches out to non users to help them overcomethe technical obstacles.
  8. 8. Churn Management● Gizmosupport offers Churn Management Solutions to TelecomOperators that allow you to measure the quality of service (QoS)in a customer-centric way.● The set of KPIs for the overall clientele, customer groups andindividual customers are provided.● At Gizmosupport, we take a comprehensive view of thecustomer lifecycle to ensure that each contact point is evaluatedas a potential opportunity to impact churn.
  9. 9. Up-Sell & Cross Selling Services● Gizmosupport offers cross selling and up selling services inorder to retain and re-sell to existing customers, a new line ofproducts and services.● Gizmosupport, a trained team of BPO professionals strictlymonitor and analyze customer databases to identify buyingpatterns.● We upgrade existing customer’s base with new products andservices in real time which helps to generate additional revenues.
  10. 10. Usage Enhancement● The team of experts at Gizmosupport offers usage enhancementServices for Telecom operators that can handhold yourcustomers over each technical obstacle.● Our technical professionals even reach out customers who arealways struggling to find a way to configure their devices.● Gizmosupport doesnt just stop at creating awareness but goesfurther to guide them to actually try it out, resulting inacceptance, adoption and creating stickiness.
  11. 11. Analytics● At Gizmosupport we use combination of technologies andanalytical services which enables us to understand purchase &needs of customers .● The Customer Satisfaction Analysis reports provided by us areStatistical Modeling, MIS Reporting, Data Preparation,Technical Modeling and Advisory Services.
  12. 12. Blackberry Technical Support Services● Gizmosupport delivers a wide spectrum of services to TelecomOperators including BlackBerry Support services.● We offer Blackberry Technical Support Services to three majorTelecom Operators in India, catering to more than 300,000BlackBerry subscribers.● At Gizmosupport we standardize, innovate and propose optimalsolutions depending upon the requirements, of clients. We aim toexceed the financial, operational and strategic goals of ourpartners.
  13. 13. Smartphone Support for Enterprises● Gizmosupport offers Smartphone Techsupport for Enterprisesthat helps in managing all the content and functionality of amobile phone.● Our device manager equips the call center agents with the latestand updated knowledge of the device so that they can handle anytype of query with ease.
  14. 14. Smartphone Support Services KeyFeatures:● Configuration management● Security management● Central console● Over-The-Air (OTA) intelligence, troubleshooting and support● Asset management and reporting● Software management
  15. 15. Inbound Services● Gizmosupport offers the Inbound Call Center Services whichprimarily focuses on maximizing business and profits forcustomers.● We have extensive experience in providing inbound call centeroutsourcing services to some of the leading Telecom Operators.● With the expertise in Mobile Data Services we are one of thelargest data services support organization in India.
  16. 16. Outbound Services● At Gizmosupport we can help you connect with your customerswith our complete range of outbound call center services whichis based on intelligent system known as ‘Tarkash’.● With Tarkash, Outbound Service user profiling information withproduct generator is captured allowing us to find out the suitableservice package for the customer.● We record information captured, summary results andconversation with the customers in work flow tracker.
  17. 17. Contact Us :● Gurgaon● KocharTech● 76-B, Udyog Vihar, Phase-IV, Gurgaon - 122001, India● http://www.gizmosupport.com● Email: info@gizmosupport.com● For HR query : +91-9877098771● For Business enquiry : +91-8427484275
  18. 18. Other Office :● Amritsar● KocharTech● Nidhi-2, Lawrence Road,● Amritsar - 143001, India● Phone: +91-9877098771, +91-(0183)-5051212
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