LIBR534 Managing a health library

Managing a health library…bringing people & biomedical knowledge togetherDean Giustini, UBC biomed librarian (March 2012)SLAIS Adjunct faculty

Agenda ∗ Skills of the health library manager ∗ Librarian manage yourself ∗ Empower others ∗ Conflict ∗ Standards (e.g., accreditation / personal) ∗ Teaching & knowledge translation ∗ Evidence-informed assessment Dean Giustini, UBC biomed librarian (March 2012) SLAIS Adjunct faculty

Skills of the health library managerCommunication•Create new ideas & new knowledge•Delegation•Empowering others•Investigating new ideas, tools, services•Promoting high standards•Teaching others http://hlwiki.slais.ubc.ca/index.php/Managing_health_libraries Dean Giustini, UBC biomed librarian (March 2012) SLAIS Adjunct faculty

Interpersonal skillsWritten communication•Oral communication (e.g. use fewer words)•Network with and remember other people•Be warm, friendly & positive•Observe what others are doing, interested in•Pay attention to institutional ‘cultures’•Learn how to manage your emotions Dean Giustini, UBC biomed librarian (March 2012) SLAIS Adjunct faculty

Teaching with BOPPPS "... the BOPPPS model is a way of organizing lesson plans to ensure thatyour workshops engage learners… that they are relevant, support lifelong learning and what might be called ‘learning transfer’. The BOPPScomponents are very useful in designing and delivering lessons. When all of these components are considered, instructors can be creative in how they order the components and, in some cases, combine them...“ http://hlwiki.slais.ubc.ca/index.php/BOPPPS_Model (Handout I) Dean Giustini, UBC biomed librarian (March 2012) SLAIS Adjunct faculty

Teaching roles in:• Lifelong learning• Situated ‘cognition’ & teaching• Community of practice• Health library as electronic ‘petting zoo’• Assessment & planning http://hlwiki.slais.ubc.ca/index.php/Teaching_health_library_users - (Handout II) Dean Giustini, UBC biomed librarian (March 2012) SLAIS Adjunct faculty

Evidence-informed teaching• Think / write down your thoughts• Pair up / share your thoughts• 7-9 minutes• Share your thoughts with larger group Giustini D. Evidence-based teaching for health librarians. JCHLA/JABSC. 2010;31(1)7-10. Dean Giustini, UBC biomed librarian (March 2012) SLAIS Adjunct faculty

Managing (your) emotions at work • You choose how to react • Authority issues • Competition for resources • Differences over style • Low involvement • Misunderstanding between people • Personality clashes • Values • Communicate Dean Giustini, UBC biomed librarian (March 2012) SLAIS Adjunct faculty

Conflict has some value AND constructive if: •It opens up lines of communication •Gets conflict out in the open •Builds team cohesion among library staff •Causes reassessment of procedures & policies •May promote positive attitude & behaviours •Increases ‘buy in’ or improves library services Dean Giustini, UBC biomed librarian (March 2012) SLAIS Adjunct faculty

But conflict can be … Destructive if: • Relationships are damaged • Team spirit suffers • Energies are sapped away from mission • Differences in values among library staff are deepened • Cooperation is reduced • Morale sinks • Self-efficacy is reduced Dean Giustini, UBC biomed librarian (March 2012) SLAIS Adjunct faculty

(how)do you handle conflict? Dean Giustini, UBC biomed librarian (March 2012) SLAIS Adjunct faculty

Conflict styles c= minimal cooperation a= minimal assertiveness C=maximum cooperation A=maximum assertiveness • Avoidance small c, small a • Accommodate big C – small a • Competitive small c, big A • Compromise ~ big C / ~big A • Collaborate big C – big A What are the implications (of each) in health libraries? Dean Giustini, UBC biomed librarian (March 2012) SLAIS Adjunct faculty

Future health library leaders• Support research, education & patient care• Politically-savvy & ‘political survivors’• Know what happens in your organization• Be an early adopter of information technologies• Articulate new roles for health librarians / profession e.g., informatics, e-health, EHRs (electronic health records) Class reading: Barron S, Manhas S. Electronic health record (EHR) projects in Canada: participation options for Canadian health librarians. JCHLA. 2011;32(3):137-143. Dean Giustini, UBC biomed librarian (March 2012) SLAIS Adjunct faculty

Challenges in health libraries • Developing new leaders • Fostering new models of library & information services • Accommodating alternative career paths & roles • Recruiting the best talent • Identifying best practices • Information glut Dean Giustini, UBC biomed librarian (March 2012) SLAIS Adjunct faculty

Benchmarks in Canada• Learn from best practices• Examine what your peers are doing  define best practice(s) compare to your own information practice• Identify opportunities for improvement (TQM)• CHLA/ABSC Benchmarking Tool Kit • Agree on what to measure / how to measure it • Profiles, variables, indicators Dean Giustini, UBC biomed librarian (March 2012) SLAIS Adjunct faculty

Accreditation in Canada• To be accredited means: • To meet (inter)national “standards of quality” • TQI / TQM processes• Accreditation Canada • Leadership & partnership, environment, human resources, information management• CHLA/ABSC Standards “…the health organization provides 24x7 access to library and information services for research-based evidence and best practice [and includes] print & e-resources, training and document delivery …managed by a professional librarian” Dean Giustini, UBC biomed librarian (March 2012) SLAIS Adjunct faculty

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LIBR534 Managing a health library

by Dean Giustini

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