What do we mean when we say collaboration services? 1. Collaboration services: A set of services that are available in within each of the pillars. (see slide for specific services) 2. Infrastructure Services: The IT infrastructure is the “common substrate” to support collaboration Identity Presence Rights Management: Anywhere Network Access 3. Development Platform All of these services are based on Microsoft’s .NET development platform which leverages open standards such as XML and web services
Value of Collaboration Technologies in the "Flat World"
What is the Value ofWhat is the Value ofCollaboration in the Flat World?Collaboration in the Flat World?Giuseppe MascarellaCommunication and Collaboration
AgendaAgenda1. Role of Collaboration in1. Role of Collaboration inThe Flat WorldThe Flat World2. Three Steps for2. Three Steps forCollaborationCollaboration3. Microsoft Technologies3. Microsoft Technologies4. Collaboration Capabilities4. Collaboration Capabilities
.Friedman’s wake up call on Impact ofGlobal Collaboration Opportunities“In the flatworld more and morebusiness will be donethrough collaborationwithin and betweencompanies.”The next level of valuecreation are becomingso complex thatinnovation involve theintersection of veryadvanced specialtiesRule # 4The best companies are the bestcollaborators.
Collaboration EnablersHistorical Parallelism1920Ford Model T Flattenthe County
Another Collaboration EnablerHistorical Parallelism1940Railways Flattensthe US
Microsoft UnifiedCommunication &Collaboration20thCenturyUC&C Flattensthe World
Every morning in Africa, a gazelle wakesup. It knows it must run faster than thefastest lion or it will be killed.Every morning a lion wakes up. It knowsit must outrun the slowest gazelle or itwill starve to death.Why?It is all about “running”,when change arrives.
Every morning in Africa, a gazelle wakesup. It knows it must run faster than thefastest lion or it will be killed.Every morning a lion wakes up. It knowsit must outrun the slowest gazelle or itwill starve to death.It is all about running whenchange arrives.The moral:It doesnt matter if you are a lion or agazelle. When the sun comes up, youbetter be running.
AgendaAgenda1. Role of Collaboration in The Flat1. Role of Collaboration in The FlatWorldWorld2. Three Steps for Collaboration2. Three Steps for Collaboration3. Microsoft Technologies3. Microsoft Technologies4. Collaboration Capabilities4. Collaboration Capabilities
The 1-2-3 Of Collaboration1. Connect and CollaborateCommunities sense and responseDecision about evolving andchanging processesBusiness people and task orchestration2. Streamlined ProcessesProject ManagementExtract Business informationEngineering, get More structure3. Transactional ProcessesSCMEDIERP SCMERPCRMStandards and Volume
Case Studies of 1-2-3webcamPCVoiceDataTelephonyUnderstand how toDecomposeand Digitize231
AgendaAgenda1. Role of Collaboration in The Flat World2. Three Steps for Collaboration3. Microsoft Technologies3. Microsoft Technologies4. Collaboration Capabilities
Mapping Microsoft TechnologiesPCIP Voice DataTelephonywebcam2. Understand howto Decomposeand Digitize3. Home sourcingOutsourcingInsourcing (UPS)1. Virtual Communications
Shared Collaboration Infrastructure ServicesShared Collaboration Infrastructure ServicesDevelopment PlatformDevelopment PlatformPresencePresence RightsRightsManagementManagementAnywhereAnywhereNetworkNetworkAccessAccessIdentityIdentityOffice 365: Software And Services For Contextual CollaborationCollaboration as a set of pervasive services available in all contextsPervasiveCapabilitiesContextualServicesAnywhere, AnyDevice, AnyApplication
AgendaAgenda1. Role of Collaboration in The Flat World2. Three Steps for Collaboration3. Microsoft Technologies4. Collaboration Capabilities4. Collaboration Capabilities
Collaboration Capabilities In Your ValueChainSourcing R&DOperations(e.g., HR,finance)Customerservice /productsupportCustomeracquisition(e.g., sales,marketingProduct /servicesdeliveryERPERPCRMLOBERPERPCRMLOBERP
SourcingCase StudyCase StudyLink to Collab ROI case study pptSharePoint sites, referred to by Capgemini as“Teamsites,” provide access to critical information,experts, and colleagues, reducing delays andincreasing productivity. As a result, teams respond tonew opportunities faster and have increased theirnew business close rate. The ability to win businessand work smarter and faster is expected to result in apayback of eight months and a net present value peruser of more than U.S.$2,700.It also deployed Microsoft Windows® SharePoint®Services, Microsoft Office SharePoint Portal Server2003, and Microsoft Windows Mobile™-baseddevices to help improve knowledge sharing andcommunications critical for remote consultants.Since deploying the solution, consultants haveimproved client service and reduced time spentgathering information by up to 50 percent.
Case StudyCase StudyLink to Collab ROI case study pptCollaboration Tool Reduces Drug ResearchReport Time by 33 PercentBusiness Benefits:Improves time-to-market by 18 weeksReduces protocol approval time by 83 percentReduces time to develop Final Report by 33 percentSaves 250 hours managing IT Support requestsR&DSemiconductor Firm Improves CollaborationBetween Engineers and Business UsersBusiness Benefits:Improved knowledge sharing to help speed time-to-marketReduced project status meeting time by 30 to 60 minutesSaved $270,000 in license costsDecreased time to review product manuals by 70 percent
Case Studyon TeamsiteLink to Collab ROI case study pptReduced claims processing time from 4 daysto 2 daysBusiness Benefits:Productivity increased by more than 700%Real time reportingReliable data - Better decision makingEfforts focus on analysis rather than data generationand reconciliationOperations(e.g., HR,finance)Case Study
Case StudyCase StudyLink to Collab ROI case study pptMalaysian Retailer Speeds Purchasing Decisions,Saving $600,000 Annually in Merchandise CostsThese salespeople depend on financial analysts forcost information on each transaction, customer creditanalysis, and risk management information, socommunications capabilities are paramount. Monexemployees are using MicrosoftÂ® Office OutlookÂ®2003 to communicate quickly and effectively so thecompany can win more customer transactions in thisfast-paced business.Business Benefits:Improved risk analysisFaster transaction approvalsCost avoidances of U.S.$180,000 per yearCustomeracquisition(e.g., sales,marketing
Link to Collab ROI case study pptProduct/servicesdeliveryCase StudyThese new tools have led to improved inventorymanagement, better merchandising decisions, andimproved information security. Giordano expects torealize a minimum return of 178 percent andpayback in 6 months.Business Benefits:Fewer clearance itemsImproved merchandising decisionsMore consistent marketing promotionsBetter protection of confidential dataFaster resolution for IT cases
Customerservice/productsupportCase StudyCase StudyLink to Collab ROI case study pptBusiness Benefits:Decreased credit card customer response time by 15percentImproved responsiveness by 25 hours per year per userBusiness Benefits:Reduces remote e-mail support by 90 percent, enabling ITto focus on more strategic business projects withoutincreasing staff sizeSaves 150 hours of help-desk support annuallyReduces junk mail by 80 percent, saving employees 40hours annuallyCase StudyBusiness Benefits:Easier tracking of customer requestsImproved responsivenessMore time for value-add activities
What Are The Capabilities You Need To Run YourBusiness (When The Sun Is Up)?1. Consensus Orientation beyond closed door or geographical limitations (all)(i.e. through Multi-user editing documents, Survey, Voting systems).2. Best Practice reuse (all)3. Community synergetic work (all)4. Effectiveness and efficiency (all)5. CRM / PRM (Partner Relationship Management) (all)6. handle what you didn’t plan for (M&A, Hurricane katrina) (1,2,3)7. Multidiscipline contribute to Innovation, Brainstorming (1,4)8. Solve complex problems/capture opportunities (1,2)9. Sense-and-response communities needs (1,2)10. Coordination and Orchestration (2,3)11. Flexible and user friendly workflows (don’t need IT dev ) (3,4)12. Change management (2,3)13. Consensus, alignment, support building (2,3)14. Equity and Transparency (2,3)15. Strategic vision communication (2,3)16. Accountability/Monitoring (3,4)
AgendaAgenda1. Role of Collaboration in The1. Role of Collaboration in TheFlat WorldFlat World2. Three Steps for2. Three Steps forCollaborationCollaboration3. Microsoft Technologies3. Microsoft Technologies4. Collaboration Capabilities4. Collaboration Capabilities