How IT can improve productivity

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  • 1. How IT can improve the productivityofanorganisation
    Nadia Giuliani Brussels, 31 March 2010
  • 2. FOUR FUNDAMENTAL WORDS
    • Knowledge
    • 3. Information Technology
    • 4. LearningOrganizations
    • 5. Productivity
  • AGENDA
    My Knowledge vision
    IT and Organizations
    Capabilities & Productivity
  • 6. 1 ­ MY Knowledge VISION
  • 7. Knowledge and ba concept
    Accordingto the JapanesephilisopherKitaroNishida (1870-1945) the fundamentalconditionsforknowledgecreation are based on the Japaneseconceptof“ba”, in English a shared “place” foremergingrelationships, a contextwhichharboursmeaning.
    FinalDissertationof the Post Graduate Master in Open & DistanceLearning – April 2009
  • 8. Knowledge creation and SECI spiral
    Consequently, IkujiroNonaka and NoboroKonnoconceptualized the circularknowledgecreationintoaninteractionspiraloffourconversionprocessesbetweentacit and explicitknowledge :
    FinalDissertationof the Post Graduate Master in Open & DistanceLearning – April 2009
  • 12. Knowledge and SECI spiral
    • Socialization , tacitknowledgesharingamongindividuals living in physicalproximity
    • 13. Externalization, expressionoftacitknowledgeintoformsthat can beeasilyunderstoodbyothers
    • 14. Combination, conversionofexplicitknowledgeinto more complexsetstobedisseminated
    • 15. Internalization, newlycreatedknowledgebecomes the organization’s tacitknowledge
    SECI spiralaccordingtoNonakaand Konno
    FinalDissertationof the Post Graduate Master in Open & DistanceLearning – April 2009
  • 16. Knowledge and Cyber ba
    There are fourtypesof “ba” matching the fourspiralprocesses :
    • Originatingba, physical placewheretacitknowledgeistransfered
    • 17. Interactingba, wheretacitknowledgeismadeexplicittobeeasilyunderstoodbyothers
    • 18. Cyber ba, a placeofinteraction in a virtual world wherenewknowledgeisdisseminatedthanksto the Information Technology
    • 19. Exercisingba, where the conversionprocessfromexplicittotacitknowledgetakesplace and newknowledgeis finally internalizedby the community
    Struttura della ricerca
    FinalDissertationof the Post Graduate Master in Open & DistanceLearning – April 2009
  • 20. Knowledge and IT revolution
    Thanksto IT revolution, cyber baisfosteredby the web whereknowledgesharingispromoted and learningorganizations are enhanced.
    Peter Senge (1990) describeslearningorganizationsasan“organization … where people are continuallylearninghowtolearntogether” toswitchfrom the industrial paradigma to the learningorganization.
  • 21. 2. IT AND ORGANIZATIONS
  • 22. IT and Organizations
    ITimprovesproductivity in traditional and learningorganizationsin differentways (information transfer from top to down levelVsEnterprise 2.0)
    Traditional and learningorganizationsare idealpatterns: in reality organizationshave a mix oftradition and innovation.
    IT programmesneedtoadapttoorganizationalcontexttoimprovelearningcapabilities.
  • 23. Traditionalorganizations
    Strong hierarchy
    Strong operationsofrules
    Heavyinternalsiloing
    Strong organizationalcultures
    stressingcontrol
    Slow at adoptingorganizational
    innovationsand new IT
  • 24. Learningorganizations
    Capabilityofcreatingnewknowledge
    Good at experimentation
    Can transfer knowledgeto solve problemsquickly
    Teamwork and groupproblemsolving
    Innovative
  • 25. IT and productivity
    AccordingtoAsian Productivity Organization (APO)productivityis an effective and efficient use of input or resources to produce or represent output.
    IT has a prominent role in driving productivityboth in business and in the public sector through two mechanisms:
    “capital deepening” – where the investment in IT improves the
    level of capital stock in the economy ;
    enabling changes through the most effective application of the
    technology and skills, to improve efficiency.
  • 26. IT and the EuropeanCommission
    The EuropeanCommissionhas set up and industry task forcetofoster the useof
    IT, recommendingpossible policy responses.
    In the UK, HM Treasuryhasidentifiedfive long termchallenges in this direction:
    • demographic and socio-economic change, especially increasing numbers of old
    people and rising expectations of public services;
    • global competition, with the rise of China and India and the intensification of
    cross bordercompetition;
    • the rapid pace of innovation and technological diffusion, transforming the way
    people live and the way services are delivered;
    • global uncertainty through terrorism and poverty and increasing pressure on
    natural resources and global climate.
  • 27. 3. CAPABILITIES & Productivity
  • 28. An Information disaster
    On Sept 23 1999 NASA’s Mars Climate Orbiter spacecraftdisappeared.
    Scientists were stumped at first about what had gone wrong.
    It turned out that NASA contractor had submitted acceleration data in pounds of force instead of the metric equivalent, newtons.
    By not converting the pounds to the metric measurement, the spacecraft was lost.
    A costly information disaster. And an embarrassing one.
    With the advent of the World Wide Web, every professional
    worker has become a searcher, but without either
    search training or a roadmap of what he is searching.
    Without information training and skills, most people don’t know where
    to look, how to ask for what they are seeking, or when it is
    okay to stop looking.
  • 29. IT and LearningCapabilities in Training
    Post-courseanalysis
    Classroom training
    LearningObject on software platformusage
    Open-source e-learning platformdevelopedfor Expedia Italia
    QRC
    ValidationCourse Card
    Exercise book
  • 30. Thankyou!
    Nadia Giuliani Brussels, 31 March 2010