How IT can improve the productivityofanorganisation<br />Nadia Giuliani                                                   ...
FOUR FUNDAMENTAL WORDS <br /><ul><li>Knowledge
 Information Technology
LearningOrganizations
 Productivity</li></li></ul><li>AGENDA<br />My Knowledge vision<br />IT and Organizations<br />Capabilities &  Productivit...
1 ­ MY Knowledge VISION <br />
Knowledge and ba concept<br />Accordingto the JapanesephilisopherKitaroNishida  (1870-1945)   the fundamentalconditionsfor...
Knowledge creation and SECI spiral<br />Consequently, IkujiroNonaka and NoboroKonnoconceptualized  the circularknowledgecr...
Externalization
Combination
Internalization</li></ul>FinalDissertationof the Post Graduate Master in Open & DistanceLearning – April  2009<br />
Knowledge and SECI spiral<br /><ul><li>Socialization ,  tacitknowledgesharingamongindividuals living in physicalproximity
Externalization, expressionoftacitknowledgeintoformsthat can beeasilyunderstoodbyothers
Combination, conversionofexplicitknowledgeinto more complexsetstobedisseminated
Internalization, newlycreatedknowledgebecomes the organization’s tacitknowledge</li></ul>SECI spiralaccordingtoNonakaand K...
Knowledge and  Cyber ba<br />There are fourtypesof “ba”  matching the fourspiralprocesses  : <br /><ul><li>Originatingba, ...
Interactingba, wheretacitknowledgeismadeexplicittobeeasilyunderstoodbyothers
Cyber ba, a placeofinteraction in a virtual world wherenewknowledgeisdisseminatedthanksto the Information Technology
Exercisingba, where  the conversionprocessfromexplicittotacitknowledgetakesplace and newknowledgeis finally internalizedby...
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How IT can improve productivity

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How IT can improve productivity

  1. 1. How IT can improve the productivityofanorganisation<br />Nadia Giuliani Brussels, 31 March 2010<br />
  2. 2. FOUR FUNDAMENTAL WORDS <br /><ul><li>Knowledge
  3. 3. Information Technology
  4. 4. LearningOrganizations
  5. 5. Productivity</li></li></ul><li>AGENDA<br />My Knowledge vision<br />IT and Organizations<br />Capabilities & Productivity<br />
  6. 6. 1 ­ MY Knowledge VISION <br />
  7. 7. Knowledge and ba concept<br />Accordingto the JapanesephilisopherKitaroNishida (1870-1945) the fundamentalconditionsforknowledgecreation are based on the Japaneseconceptof“ba”, in English a shared “place” foremergingrelationships, a contextwhichharboursmeaning.<br />FinalDissertationof the Post Graduate Master in Open & DistanceLearning – April 2009<br />
  8. 8. Knowledge creation and SECI spiral<br />Consequently, IkujiroNonaka and NoboroKonnoconceptualized the circularknowledgecreationintoaninteractionspiraloffourconversionprocessesbetweentacit and explicitknowledge :<br /><ul><li>Socialization
  9. 9. Externalization
  10. 10. Combination
  11. 11. Internalization</li></ul>FinalDissertationof the Post Graduate Master in Open & DistanceLearning – April 2009<br />
  12. 12. Knowledge and SECI spiral<br /><ul><li>Socialization , tacitknowledgesharingamongindividuals living in physicalproximity
  13. 13. Externalization, expressionoftacitknowledgeintoformsthat can beeasilyunderstoodbyothers
  14. 14. Combination, conversionofexplicitknowledgeinto more complexsetstobedisseminated
  15. 15. Internalization, newlycreatedknowledgebecomes the organization’s tacitknowledge</li></ul>SECI spiralaccordingtoNonakaand Konno<br />FinalDissertationof the Post Graduate Master in Open & DistanceLearning – April 2009<br />
  16. 16. Knowledge and Cyber ba<br />There are fourtypesof “ba” matching the fourspiralprocesses : <br /><ul><li>Originatingba, physical placewheretacitknowledgeistransfered
  17. 17. Interactingba, wheretacitknowledgeismadeexplicittobeeasilyunderstoodbyothers
  18. 18. Cyber ba, a placeofinteraction in a virtual world wherenewknowledgeisdisseminatedthanksto the Information Technology
  19. 19. Exercisingba, where the conversionprocessfromexplicittotacitknowledgetakesplace and newknowledgeis finally internalizedby the community </li></ul>Struttura della ricerca<br />FinalDissertationof the Post Graduate Master in Open & DistanceLearning – April 2009<br />
  20. 20. Knowledge and IT revolution <br />Thanksto IT revolution, cyber baisfosteredby the web whereknowledgesharingispromoted and learningorganizations are enhanced. <br />Peter Senge (1990) describeslearningorganizationsasan“organization … where people are continuallylearninghowtolearntogether” toswitchfrom the industrial paradigma to the learningorganization.<br />
  21. 21. 2. IT AND ORGANIZATIONS<br />
  22. 22. IT and Organizations<br />ITimprovesproductivity in traditional and learningorganizationsin differentways (information transfer from top to down levelVsEnterprise 2.0)<br />Traditional and learningorganizationsare idealpatterns: in reality organizationshave a mix oftradition and innovation.<br />IT programmesneedtoadapttoorganizationalcontexttoimprovelearningcapabilities.<br />
  23. 23. Traditionalorganizations<br />Strong hierarchy<br />Strong operationsofrules<br />Heavyinternalsiloing<br />Strong organizationalcultures<br />stressingcontrol<br />Slow at adoptingorganizational<br />innovationsand new IT<br />
  24. 24. Learningorganizations<br />Capabilityofcreatingnewknowledge<br />Good at experimentation<br />Can transfer knowledgeto solve problemsquickly<br />Teamwork and groupproblemsolving<br />Innovative <br />
  25. 25. IT and productivity<br />AccordingtoAsian Productivity Organization (APO)productivityis an effective and efficient use of input or resources to produce or represent output.<br />IT has a prominent role in driving productivityboth in business and in the public sector through two mechanisms: <br />“capital deepening” – where the investment in IT improves the<br /> level of capital stock in the economy ;<br /> enabling changes through the most effective application of the <br /> technology and skills, to improve efficiency.<br />
  26. 26. IT and the EuropeanCommission<br />The EuropeanCommissionhas set up and industry task forcetofoster the useof<br />IT, recommendingpossible policy responses. <br />In the UK, HM Treasuryhasidentifiedfive long termchallenges in this direction: <br /><ul><li>demographic and socio-economic change, especially increasing numbers of old </li></ul> people and rising expectations of public services;<br /><ul><li>global competition, with the rise of China and India and the intensification of</li></ul> cross bordercompetition;<br /><ul><li>the rapid pace of innovation and technological diffusion, transforming the way</li></ul> people live and the way services are delivered;<br /><ul><li>global uncertainty through terrorism and poverty and increasing pressure on </li></ul> natural resources and global climate.<br />
  27. 27. 3. CAPABILITIES & Productivity<br />
  28. 28. An Information disaster<br />On Sept 23 1999 NASA’s Mars Climate Orbiter spacecraftdisappeared. <br />Scientists were stumped at first about what had gone wrong. <br />It turned out that NASA contractor had submitted acceleration data in pounds of force instead of the metric equivalent, newtons. <br />By not converting the pounds to the metric measurement, the spacecraft was lost. <br />A costly information disaster. And an embarrassing one.<br />With the advent of the World Wide Web, every professional<br />worker has become a searcher, but without either<br />search training or a roadmap of what he is searching. <br />Without information training and skills, most people don’t know where<br />to look, how to ask for what they are seeking, or when it is<br />okay to stop looking.<br />
  29. 29. IT and LearningCapabilities in Training <br />Post-courseanalysis<br />Classroom training<br />LearningObject on software platformusage<br />Open-source e-learning platformdevelopedfor Expedia Italia<br />QRC<br />ValidationCourse Card<br />Exercise book<br />
  30. 30. Thankyou!<br />Nadia Giuliani Brussels, 31 March 2010<br />

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