Knowledge and ba concept Accordingto the JapanesephilisopherKitaroNishida (1870-1945) the fundamentalconditionsforknowledgecreation are based on the Japaneseconceptof“ba”, in English a shared “place” foremergingrelationships, a contextwhichharboursmeaning. FinalDissertationof the Post Graduate Master in Open & DistanceLearning – April 2009
Knowledge creation and SECI spiral Consequently, IkujiroNonaka and NoboroKonnoconceptualized the circularknowledgecreationintoaninteractionspiraloffourconversionprocessesbetweentacit and explicitknowledge :
Cyber ba, a placeofinteraction in a virtual world wherenewknowledgeisdisseminatedthanksto the Information Technology
Exercisingba, where the conversionprocessfromexplicittotacitknowledgetakesplace and newknowledgeis finally internalizedby the community
Struttura della ricerca FinalDissertationof the Post Graduate Master in Open & DistanceLearning – April 2009
Knowledge and IT revolution Thanksto IT revolution, cyber baisfosteredby the web whereknowledgesharingispromoted and learningorganizations are enhanced. Peter Senge (1990) describeslearningorganizationsasan“organization … where people are continuallylearninghowtolearntogether” toswitchfrom the industrial paradigma to the learningorganization.
IT and Organizations ITimprovesproductivity in traditional and learningorganizationsin differentways (information transfer from top to down levelVsEnterprise 2.0) Traditional and learningorganizationsare idealpatterns: in reality organizationshave a mix oftradition and innovation. IT programmesneedtoadapttoorganizationalcontexttoimprovelearningcapabilities.
Traditionalorganizations Strong hierarchy Strong operationsofrules Heavyinternalsiloing Strong organizationalcultures stressingcontrol Slow at adoptingorganizational innovationsand new IT
Learningorganizations Capabilityofcreatingnewknowledge Good at experimentation Can transfer knowledgeto solve problemsquickly Teamwork and groupproblemsolving Innovative
IT and productivity AccordingtoAsian Productivity Organization (APO)productivityis an effective and efficient use of input or resources to produce or represent output. IT has a prominent role in driving productivityboth in business and in the public sector through two mechanisms: “capital deepening” – where the investment in IT improves the level of capital stock in the economy ; enabling changes through the most effective application of the technology and skills, to improve efficiency.
IT and the EuropeanCommission The EuropeanCommissionhas set up and industry task forcetofoster the useof IT, recommendingpossible policy responses. In the UK, HM Treasuryhasidentifiedfive long termchallenges in this direction:
demographic and socio-economic change, especially increasing numbers of old
people and rising expectations of public services;
global competition, with the rise of China and India and the intensification of
the rapid pace of innovation and technological diffusion, transforming the way
people live and the way services are delivered;
global uncertainty through terrorism and poverty and increasing pressure on
An Information disaster On Sept 23 1999 NASA’s Mars Climate Orbiter spacecraftdisappeared. Scientists were stumped at first about what had gone wrong. It turned out that NASA contractor had submitted acceleration data in pounds of force instead of the metric equivalent, newtons. By not converting the pounds to the metric measurement, the spacecraft was lost. A costly information disaster. And an embarrassing one. With the advent of the World Wide Web, every professional worker has become a searcher, but without either search training or a roadmap of what he is searching. Without information training and skills, most people don’t know where to look, how to ask for what they are seeking, or when it is okay to stop looking.
IT and LearningCapabilities in Training Post-courseanalysis Classroom training LearningObject on software platformusage Open-source e-learning platformdevelopedfor Expedia Italia QRC ValidationCourse Card Exercise book
Thankyou! Nadia Giuliani Brussels, 31 March 2010