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HumanityRoad training - Basic Crisis Information Management

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This slide deck is being used in the HumanityRoad and Crisis Commons joint training on the basics of Crisis Inormation Management.

This slide deck is being used in the HumanityRoad and Crisis Commons joint training on the basics of Crisis Inormation Management.

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  • 1. Basic Crisis Information Management
    HumanityRoad All Hands Training – December 1st, 2010
  • 2. Who Am I?
    GisliOlafssonEmergency Response DirectorNetHope (http://www.nethope.org)
    Twitter: @gislio
    Skype: disasterexpert
    Email: gisli.olafsson@nethope.org
    Blog: http://blog.disasterexpert.org
    Other hats:
    ICE-SAR team leader
    UNDAC Member
    IFRC Delegate
    EU/UN/IFRC Trainer
    Disaster Management Consultant
    Former Microsoft Disaster Advisor
  • 3. Why is information important?
    noise becomes data when it has a cognitive pattern
    data becomes information when its assembled into a coherent whole which can be related to other information
    information becomes knowledge when its integrated with other information in a form that is useful for making decisions and determining actions,
    knowledge becomes understanding when related to other knowledge in a manner useful in anticipating, judging and acting,
    understanding becomes wisdom when its informed by purpose, ethics, principals, memory and projection
    Dee Hock, 1996
  • 4. The Information Management Chain
  • 5. Sources of Information
  • 6. New Sources
  • 7. Data Collection Issues
    Information coming from multiple sources
    Information coming through multiple paths
    Information coming in multiple formats
    Some information digital, other analog
    Reliability of information
    Conflicting information
    Information Gaps
    Getting information from everyone is hard
  • 8. Consider the volume of data
    DATA VOLUME =
    # of Forms Collected x Number/Type of Questions x Periodicity (Frequency of data collection)
  • 9. Data Processing
  • 10. Data Processing Framework
  • 11. Format
    Structured vs. Unstructured
    Electronic vs. Paper vs. Word of Mouth
    Spelling
    Number format
    Date format
    Currency format
    Database vs. Spreadsheet
    Geo-tagging
  • 12. Collation
    Identify different sources of data to compile from
    Agree methodology with ALL teammembers
    Identify Priorities EARLY
    Capture information about people and organizations into 3W
    Collect information into charts, matrixes, tables, etc.
    Ensure enough human resources to process
    Establish a reporting systems / forms
    Document what you are collating
    Try to compile information into one repository
  • 13. High
    PRIORITY #1
    OPERATIONAL
    IMPORTANCE
    PRIORITY #2
    PRIORITY #3
    Low
    Easy
    Medium
    Hard
    TIME / EFFORT INVOLVED TO PROCESS DATA
    Prioritization Graph
    Courtesy: UNHCR
  • 14. Prioritizing and Processing Messages
    „There are 5 people trapped in the Caribbean Market“
    • Where is the Caribbean Market?
    • 15. When was this reported?
    • 16. Who reported it?
    • 17. How can we contact the person reporting?
    • 18. Has this already been reported?
    • 19. Has this been acted upon?
    • 20. Are the people alive?
    • 21. Is this a trust-worthy report?
    • 22. What happens if we ignore this report?
  • Processed and Prioritized Reports
    • 5 people can be heard alive in the Caribbean Supermarket which is at the corner of 5th and Park (Lat Long). Source of this report is American Embassy. This has not been reconfirmed by other reports. No teams have been reported going to this area. Supermarket is a reinforced concrete building.
    How do we get to this improved report?
  • 23. Quality Assurance
    Verification
    Cross-reference
    Request information
    Triangulate
  • 24. Verification
    Make sure to record source & other metadata
    Add a ranking to assess credibility (1-High; 5 low)
    Different quality control needed on different types of data
  • 25. Cross-reference
    Requires baseline data
    Are we all using the same common baseline data?
    Are we seing similar data from other sources?
  • 26. Feedback loop
    If something doesn‘t seem right – can you reach back to the source?
    If you publish the data to those who report it they will usually provide you feedback
    Social media has been shown to be very self-correcting due to its openess with the data
  • 27. Triangulate
    Are there more people affected than live in that area?
    Do the numbers add up?
  • 28. Dissemination
  • 29. Situation Reports
    „Cholera outbreaks are on a rapid increase in Leogane with 100 new cases reported in the last 24 hours, an increase from 50 yesterday. This brings the toal cases in Leogane to 250. Two hospitals are operating in Leogane with capacity for 150 pateients. Main needs are additional treatment facilities, nurses and purified water“.
    Summarize
    Describe patterns and trends instead of individual cases and reports
    Group and Locate
    Utilize administrative boundaries to group information
    Compare and Relate
    Make sure to compare to previous state
    Qualify
    Make sure to qualify the information as much as possible
    Describe the need
    Given this information summarize how it affects the overall need there
  • 30. Source: xkcd, http://xkcd.com/386/
    And finally...