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Basic Crisis Information Management
HumanityRoad All Hands Training – December 1st, 2010
Who Am I?
Gisli Olafsson
Emergency Response Director
NetHope (http://www.nethope.org)
Twitter: @gislio
Skype: disasterexpe...
Why is information important?
noise becomes data when it has a cognitive pattern
data becomes information when its assembl...
The Information Management Chain
Input
Collect
Throughput
Process
Output
Disseminate
Sources of Information
New Sources
Data Collection Issues
• Information coming from multiple sources
• Information coming through multiple paths
• Informatio...
Consider the volume of data
DATA VOLUME =
# of Forms Collected x Number/Type of Questions x Periodicity
(Frequency of data...
Well organized information
Incoming
data
Incoming
phone
calls
Incoming
emails
Data Processing
Format
• Enter data
• Reformat
• Clean
Collate
• Compile
• Collate
Verify
quality
• Cross-
reference
• Request
information...
Format
• Structured vs. Unstructured
• Electronic vs. Paper vs. Word of Mouth
• Spelling
• Number format
• Date format
• C...
Collation
• Identify different sources of data to compile
from
• Agree methodology with ALL team
members
• Identify Priori...
OPERATIONAL
IMPORTANCE
TIME / EFFORT INVOLVED TO PROCESS DATA
High
Low
Easy Medium Hard
PRIORITY #1
PRIORITY #2
PRIORITY #...
Prioritizing and Processing Messages
„There are 5 people trapped in the Caribbean Market“
• Where is the Caribbean Market?...
Processed and Prioritized Reports
• 5 people can be heard alive in the Caribbean
Supermarket which is at the corner of 5th...
Quality Assurance
• Verification
• Cross-reference
• Request information
• Triangulate
Verification
• Make sure to record source & other metadata
• Add a ranking to assess credibility (1-High; 5 low)
• Differe...
Cross-reference
• Requires baseline data
• Are we all using the same common baseline data?
• Are we seing similar data fro...
Feedback loop
• If something doesn‘t seem right – can you reach back to the
source?
• If you publish the data to those who...
Triangulate
• Are there more people affected than live in that area?
• Do the numbers add up?
Dissemination
Situation Reports
Compare and Relate
Group and Locate
Summarize
Qualify
Make sure to compare to previous state
Utilize adm...
Source: xkcd,
http://xkcd.com/386
/
And finally...
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HumanityRoad training - Basic Crisis Information Management

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This slide deck is being used in the HumanityRoad and Crisis Commons joint training on the basics of Crisis Inormation Management.

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  1. 1. Basic Crisis Information Management HumanityRoad All Hands Training – December 1st, 2010
  2. 2. Who Am I? Gisli Olafsson Emergency Response Director NetHope (http://www.nethope.org) Twitter: @gislio Skype: disasterexpert Email: gisli.olafsson@nethope.org Blog: http://blog.disasterexpert.org Other hats: • ICE-SAR team leader • UNDAC Member • IFRC Delegate • EU/UN/IFRC Trainer • Disaster Management Consultant • Former Microsoft Disaster Advisor
  3. 3. Why is information important? noise becomes data when it has a cognitive pattern data becomes information when its assembled into a coherent whole which can be related to other information information becomes knowledge when its integrated with other information in a form that is useful for making decisions and determining actions, knowledge becomes understanding when related to other knowledge in a manner useful in anticipating, judging and acting, understanding becomes wisdom when its informed by purpose, ethics, principals, memory and projection Dee Hock, 1996
  4. 4. The Information Management Chain Input Collect Throughput Process Output Disseminate
  5. 5. Sources of Information
  6. 6. New Sources
  7. 7. Data Collection Issues • Information coming from multiple sources • Information coming through multiple paths • Information coming in multiple formats • Some information digital, other analog • Reliability of information • Conflicting information • Information Gaps • Getting information from everyone is hard
  8. 8. Consider the volume of data DATA VOLUME = # of Forms Collected x Number/Type of Questions x Periodicity (Frequency of data collection)
  9. 9. Well organized information Incoming data Incoming phone calls Incoming emails Data Processing
  10. 10. Format • Enter data • Reformat • Clean Collate • Compile • Collate Verify quality • Cross- reference • Request information • Triangulate Storage • Track • Store • Assign metadata Archiving • Back-up • Retrieval Data Processing Framework
  11. 11. Format • Structured vs. Unstructured • Electronic vs. Paper vs. Word of Mouth • Spelling • Number format • Date format • Currency format • Database vs. Spreadsheet • Geo-tagging
  12. 12. Collation • Identify different sources of data to compile from • Agree methodology with ALL team members • Identify Priorities EARLY • Capture information about people and organizations into 3W • Collect information into charts, matrixes, tables, etc. • Ensure enough human resources to process • Establish a reporting systems / forms • Document what you are collating • Try to compile information into one repository
  13. 13. OPERATIONAL IMPORTANCE TIME / EFFORT INVOLVED TO PROCESS DATA High Low Easy Medium Hard PRIORITY #1 PRIORITY #2 PRIORITY #3 Prioritization Graph Courtesy: UNHCR
  14. 14. Prioritizing and Processing Messages „There are 5 people trapped in the Caribbean Market“ • Where is the Caribbean Market? • When was this reported? • Who reported it? • How can we contact the person reporting? • Has this already been reported? • Has this been acted upon? • Are the people alive? • Is this a trust-worthy report? • What happens if we ignore this report?
  15. 15. Processed and Prioritized Reports • 5 people can be heard alive in the Caribbean Supermarket which is at the corner of 5th and Park (Lat Long). Source of this report is American Embassy. This has not been reconfirmed by other reports. No teams have been reported going to this area. Supermarket is a reinforced concrete building. How do we get to this improved report?
  16. 16. Quality Assurance • Verification • Cross-reference • Request information • Triangulate
  17. 17. Verification • Make sure to record source & other metadata • Add a ranking to assess credibility (1-High; 5 low) • Different quality control needed on different types of data
  18. 18. Cross-reference • Requires baseline data • Are we all using the same common baseline data? • Are we seing similar data from other sources?
  19. 19. Feedback loop • If something doesn‘t seem right – can you reach back to the source? • If you publish the data to those who report it they will usually provide you feedback • Social media has been shown to be very self-correcting due to its openess with the data
  20. 20. Triangulate • Are there more people affected than live in that area? • Do the numbers add up?
  21. 21. Dissemination
  22. 22. Situation Reports Compare and Relate Group and Locate Summarize Qualify Make sure to compare to previous state Utilize administrative boundaries to group information Describe patterns and trends instead of individual cases and reports Make sure to qualify the information as much as possible „Cholera outbreaks are on a rapid increase in Leogane with 100 new cases reported in the last 24 hours, an increase from 50 yesterday. This brings the toal cases in Leogane to 250. Two hospitals are operating in Leogane with capacity for 150 pateients. Main needs are additional treatment facilities, nurses and purified water“. Describe the need Given this information summarize how it affects the overall need there
  23. 23. Source: xkcd, http://xkcd.com/386 / And finally...
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