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Disaster Risk Management In The Information Age Gislio

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Presentation given at a World Bank seminar in October 2008.

Presentation given at a World Bank seminar in October 2008.


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  • 02/11/10 19:39 © 2004 Microsoft Corporation. All rights reserved. This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.
  • Business Value Launch 2006 02/11/10 19:39 © 2006 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.
  • This is a slide borrowed from the UN – depicting the numbers and organic ways in which humanitarian assistance and first response organizations may interact in a generic disaster scenario. Problem Statement Information sharing across organizations in current humanitarian assistance/disaster relief efforts is impeded by a lack of interoperability. Diverse information and knowledge are widely distributed and owned by different organizations. Information & data are maintained in systems with widely differing architectures and data models. Standards do not exist across resources so they may be efficiently organized and utilized during HA/DR operations.
  • © 2008 Microsoft Corporation. All rights reserved. Message : While Microsoft is positioning itself to be more efficient and effective in its ability to respond to Public Safety / Humanitarian Assistance Community requests, we are best positioned to leverage our know-how and technologies from a pro-active position – Preparedness is where Microsoft can have the greatest impact in terms of building capacity to respond both externally (in collaboration with first responders) and internally (in improving & expediting MS resource mobilization and response).
  • Overwhelmingly, our customers and contacts tell us they need to introduce useful collaboration technologies for everyday use so their staff and constituents are trained, comfortable and able to use the technologies under stressful crisis or disaster situations. Do not give us complex technology solutions to deploy during disaster situations as this may not contribute and could even detract from the organization’s ability to respond effectively. © 2008 Microsoft Corporation. All rights reserved.
  • Microsoft is leveraging core competencies and acquired knowledge across 3 main categories: Collaboration, Training/Learning, and Assessment. These competencies of course stem from our technology development, products, and internal best practices – our goal is to communicate, adapt and share these with the public sector where appropriate.
  • This is a web portal solution – the customer already owned the technology – Microsoft and its partners accelerated deployment pro-bono to address the Myanmar disaster and UN/Humanitarian Assistance community coordination efforts. Microsoft does not market against its citizenship work to sell products, solutions nor to promote our brand or business partners. Microsoft seeks to play a discreet role in contributing to and/or enabling Humanitarian Assistance and Disaster First Responders through its Citizenship efforts. Microsoft adopts this principle as a core tenet & value in all disaster incident response work.
  • HIC Home Page snapshot: Use if internet connection unavailable or down. Focus on HIC concept and how it has been enabled by the technology. The goal is to create an HIC out-of-box experience to enable future disasters so: experience is more predictable and expeditious core users and NGO communities may be trained in advance historical information may be captured and carried forward for analysis , study, and contingency planning purposes. Microsoft does not market against its citizenship work to sell products, solutions nor to promote our brand or business partners. Microsoft seeks to play a discreet role in contributing to and/or enabling Humanitarian Assistance and Disaster First Responders through its Citizenship efforts. Microsoft adopts this principle as a core tenet & value in all disaster incident response work.
  • Use if internet connection unavailable or down. GIS Mapping is a critical feature for first response. Tracking Who, What, and Where is greatly facilitated through “interactive” mapping, visualization, and filtering capabilities (map overlays). Microsoft does not market against its citizenship work to sell products, solutions nor to promote our brand or business partners. Microsoft seeks to play a discreet role in contributing to and/or enabling Humanitarian Assistance and Disaster First Responders through its Citizenship efforts. Microsoft adopts this principle as a core tenet & value in all disaster incident response work.
  • Screen shots from an actual Microsoft ESP training scenario – demonstrating aspects/features.
  • How do we approach learning in a synthetic [simulated] environment to achieve a specific, defined set of learning objectives? Requirements Based on disaster management & mobilization Informed by real case studies, simulated scenario(s) that challenge players to understand & solve relevant problems Context must be realistic, organizational & situational
  • Transcript

    • 1. Disaster Risk Management in the Information Age
    • 2.
      • Disaster Risk Management in the Information Age
    • 3. Crisis & Disaster Stakeholders
      • Requirements:
      • Coordinate and host diverse agencies
      • Alert and inform
      • Share common operating picture
      • Manage supply chains
      Constituents Citizens Individuals in the broad population Private Enterprise Top Multi-national corporations Leadership Heads of schools, cities, states, countries Non Governmental Organizations Red Cross, NetHope, World Cares Inter Governmental Organizations United Nations, NATO, EU Public Health Health and Human Services, and Medical Centers Nations National Governments, Intelligence, Security and Defense Agencies Critical Infrastructure Transportation, Banking, Public Works & Utilities Responders First Responders, Fire, Police EMT Secondary Responders, National Guard, Emergency Management Authority & FEMA
    • 4. Challenges Impedes efficient response Challenges & Requirements Technology Transforms Microsoft Product Platform Success Stories Partner Offerings Outdated, slow, and paper-based
    • 5. Collaboration during disaster Coordinated chaos? EU IFRC ICRC Private PNSs WFP NGOs UNDP MIL OCHA Geneva Humanitarian Coordinator Affected Population Affected Government CIMIC NMCC USAID/ DART Ambassadors Donor Govt’s NGOs National military HCR UNICEF IGOs OSSOC UNDAC MEDIA
    • 6. Focus Area
      • Assist in preparedness by allowing processes to be established and easily followed
      • Assist in response by allowing information to be disseminated to various involved parties in a timely and efficient manner
      • Assist in recovery by ensuring schedules tasks are tracked and monitored
      Wattegama, C. (2007). ICT for Disaster Management. Retrieved February, 2008, from Asia Pacific Development Information Programme “ International, regional and national organizations should work better together and be better coordinated. ”
      • 10 lessons learned from the South Asia tsunami of 26 December 2004
        • Retrieved February, 2008, from Relief Web: http://www.reliefweb.int/rw/rwb.nsf/AllDocsByUNID/c070ab378bd25f4585256f82005d0d70
    • 7. Microsoft’s Strategy & Approach
      • Disaster Risk Management in the Information Age
    • 8. ICT Private Sector Role in Disaster Preparedness Crisis Management Lifecycle Policy Influence Relationship Management Program Offerings Incident Management Preparedness is the enabler for cooperation throughout the Crisis Management Lifecycle
    • 9. When to Deploy New Technology Technology Everyday Disaster day
    • 10. Microsoft ® Disaster Preparedness Program unities
      • Assess
        • Enable Threat Analysis, Risk Mitigation & Dependency Identification
      Preparedness MOSS ESP, SQL, VE SDL, TAMe Offerings founded upon Microsoft core competencies
      • Collaborate
        • Provide “Community of Practice” environment to, further understanding, consensus & address issues
      • Train
        • Demonstrate Virtual Disaster Response Simulation that may enhance organizational capability & enable more informed ICT adoption
    • 11. Success stories: Information Sharing & Collaboration
      • Disaster Risk Management in the Information Age
    • 12. UN OCHA Collaboration Myanmar Humanitarian Information Centre (HIC)
      • http://myanmar.humanitarianinfo.org/
        • Rapid response made possible through preparedness work
        • Relationships established, portal requirements and blue print developed in March 2008 in advance
        • Execution made possible through our partners
          • Burntsand
          • Compellent
          • CorasWorks
          • Coroware
          • e-Sponder
          • IDV Solutions
          • L-Soft
          • MindTree
          • Neudesic
          • Sun
          • TM
          • Weather Central
          • Weather Decision Technologies
    • 13.
    • 14.  
    • 15. Success Stories: Learning & Training
      • Disaster Risk Management in the Information Age
    • 16. Experiential Learning: Disaster Simulation Learning Architecture
    • 17. How We Simulate The World DEM/DTED Space Shuttle NED Land Class Tiling textures Satellite imagery Vector Data Roads, power lines Coastlines, rivers, lakes World Time and seasons Weather Celestial sphere Cultural Objects Trees and vegetation Generic buildings and objects Unique Objects Area specific Landmark objects Facilities Data Jeppesen Charts NOAA hazards DAFIF Vehicle Simulation Trains, aircraft, boats, etc Single person and multi-user operable Characters Age Ethnicity Ambient population A.I. Paths Car traffic Aircraft traffic Ship traffic Triggers Scenario creation Missions Events After Action Review Analysis Tracking Rewards
    • 18. Interactive Development Approach * Training Simulation Prototype *Based on: A.P. Moore et al., IEEE Security & Privacy, Education, Volume 6, Number 1, January/February 2008 Case Study Empirical Data Scenarios Development of case-based training simulation Decision Model Model must provide for
        • Interactive approach
        • Team-orientation
        • Role-playing experience
      Specific Scenarios Learning Objectives
    • 19. © 2008 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.