3 Ideas to Improve 'Process Improvement'

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This presentation is the annotated version of a talk given at the South Tyneside Manufacturing Forum event in September 2012.

The theme of the presentations was 'business improvement' and this section, process improvement, covered three ideas that many businesses miss out on that can significantly improve the results gained from undertaking process improvement projects.

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  • Develop productive routines
    Visual management
    Develop effective habits
  • 3 Ideas to Improve 'Process Improvement'

    1. 1. Taking the frustration out of on time delivery 3 Ideas to Improve “Process Improvement” Giles Johnston
    2. 2. Taking the frustration out of on time delivery Process Mapping Process mapping is something most people have experienced, but with mixed results.
    3. 3. Taking the frustration out of on time delivery 3 Ideas • This presentation will share three ideas: – Using your brand as a compass to define the most appropriate improvements. – Using demand calculations to identify the right magnitude of change. – Using visual management tools as a way to instil the right habits and disciplines (to help your new process to work).
    4. 4. Taking the frustration out of on time delivery Operational Brand Excellence? The gap between what you want to be known for and what you actually do can tell you what changes you need to make first.
    5. 5. Taking the frustration out of on time delivery Takt t d = takt Use takt to identify the work content of a process. t = time available for a process, d = demand during that period. Design for less than the takt time.
    6. 6. Taking the frustration out of on time delivery Kamishibai A Kamishibai board uses ‘t’ cards that are red on one side and green on the other. List the tasks required on the cards. Red = task incomplete. Green = task complete. Locate somewhere highly visible.
    7. 7. Taking the frustration out of on time delivery Additional Notes • Your brand as a compass: – Use customer feedback to help get the feedback you need, but reflect it against your brand. If you want to be known for technical excellence, what are your customers saying about this? – Use your own internal KPIs to help inform these comments. – Prioritise your process improvement work accordingly.
    8. 8. Taking the frustration out of on time delivery Additional Notes • Using demand calculations: – If you need to move people between functions but aren’t replacing the staffing levels in one area, use takt to define a new process work content. – The thinking to reduce a process from 7 days to 5 days is different from going from 7 days to 2 days, so aim for a lower takt time if in doubt. – If you have a large variety (products or services) then use generic families to employ this approach.
    9. 9. Taking the frustration out of on time delivery Additional Notes • Using visual management: – Define your daily / weekly routines in their entirety when creating a Kamishibai board. – Support your team if you find red cards that still haven’t been turned over in a timely fashion. – It is quite hard to cheat this system, people usually trip themselves up if they do! – Once in place, don’t forget about it. It’s delegation not abdication of responsibility.
    10. 10. Taking the frustration out of on time delivery Additional Ideas Where do you need more discipline and better habits? Available from: iTunes Amazon Smashwords
    11. 11. Taking the frustration out of on time delivery Additional Ideas How much of a change do you need to make? Available from: iTunes Amazon Smashwords

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