Prepared By ;   Gihan aboueleish
 Definitions of Management /strategic & HRM. HR Role , activities & challenges. HRM objectives & activities. HR Planni...
What is management ?Management process includes the planning,organizing, leading and controlling that takesplace in order ...
3 Common Factors                              1                                    GOALS                              2   ...
Human Resources Management definition                                      consists of people with various background    A...
“Human resource management is the effective use of human resources  in order to enhance organizational performance.”Object...
Human Resources Management definition     Human resource management is concerned with the ‘people’     dimension in manage...
Human Resources Management definition                                        1                     ACQUISITIONS           ...
The role of Human resources                                                                HRM                            ...
Recruiting                              Selecting                                           Training                      ...
Economic development and                                     Technology development   HR Challenges                       ...
HRM Activities Focus On                                               Productivity                                        ...
Recruitment and staffing                                                                                             Equal...
HRM Objectives Proportion        Recruitment, selection, positioning                     55 %                             ...
HRM Objectives       1           Increasing Value Of The Human Capital                 2                   Recruiting And ...
Traditional HR functions:                                         HR on the next century functions:     Administration foc...
Strategic of Human Resources Management - Gihan Aboueleish   Saturday, January 21, 2012
HRM= People Dimension in Management      HRM has 4 steps: ATMM (Acquisition, Training      and Development, Motivation & M...
What is that?                                 “Change”Strategic of Human Resources Management - Gihan Aboueleish   Saturda...
• Human   Resource Planning ;        is the process by which an organization ensures that it has theright number and kind ...
•       HR/ Manpower Planning ;            is the process of acquiring and utilizing human       resources in the organiza...
•Employment planning ;         is the process of formulating plans to fill futureopenings based on an analysis of the posi...
Work Force Diversity ; Women Participation  (Example: In U.S. 45.5% in 1979, 47.7% in 2005)  •Racial Composition  ( Exampl...
Globalization/Changing Economy ; Production globalization  (Example: same product from different countries, production of ...
•Changing legal provisions such as equal opportunity lawsare being passed which bars discrimination on the basis ofage, se...
Linking business strategy with operational  strategy:  HRP is an important process to maintain the link between  business ...
Minimizing the risk of loosing:By forecasting the needs of technical and other human resources itcan minimize the future r...
HRP needs for HRD :  HRP is important for planning the investment in the development and  utilization of human resources. ...
HRP is pro-active, not reactive :  For solving any sort of future HR problem HRP is pro-active rather than  re-active.  (E...
HRP is not in isolation :  HRP recognizes that there must be an explicit link between planning  function of human resource...
HRP is promotes awareness :  HRP promotes the awareness that human resource activities  are equally important at every lev...
How strategy affects?The organization‟s objectives and strategies for the future determinefuture need of human resources. ...
Implications of future demands  Projection of future human resource needs and future direction of the  organization is don...
Implications of future supply  Increase and decrease of future human resources assessed by  estimating changes in internal...
Increasing supply  Increment in human resource supply can be done by combination of  following sources:  • New hiring : ea...
Decreasing supply  Decrease in human resource supply can be done by combination of  following sources:  • Retirements : ea...
What you expect when you enter in any shop?                                  Strategic of Human Resources Management - Gih...
Process of locating, identifying,and attracting capable candidates.Can be for current or future needs.What sources do we u...
The process of assessingcandidates and appointing a post holder.Purpose is to hire the person(s)best able to meet the need...
Training tends to be done forcurrent job.Aims to improve efficiency.Keeps the employee up to date withchanges in the field...
Motivating employees to perform up to their potential is the   key to maintaining a productive, successful business.     W...
Motivating Employees     How critical is Motivation of employees?     Employees personal goals does     vary with the mana...
Establishing performance standards  and reviewing the performance.Means to ensure organizational goals are being met.To id...
Incentive Compensation can beCommission, Bonus and stock options.Commission is a compensation basedon fixed formula for sa...
HR Challenges faced by Retailers                         Categories of Management                    Building Employee Com...
Part-time Employees                                                     Expense Control                                   ...
Part-time Employees          Part-time employees are essential apart from the regular full-           time employees.     ...
Expense Control  Retailers work on thin margins and must control expenses. Thus they   are cautious about paying high to t...
Employee Demographics      The changing demographic patterns results in a chronic      shortage of sales associates.      ...
HR Challenges Faced By Retailers      International HR issues         Managing employees working for a international retai...
HR Challenges faced by Retailers                            Categories of Management                      Building Employe...
Managements are categorized based on the tasks they perform.  They are:                                            Strateg...
Categories of Management      Strategic Management       Performed by senior management.       To develop a retail strateg...
Categories of Management             Merchandise Management             Performed by Corporate Staff             Buy merch...
Categories of Management     Storage Management                                                                           ...
Categories of Management     Administrative Management (operations)        Performed by Operations Manager        Promote ...
HR Challenges faced by Retailers                            Categories of Management                        Building Emplo...
Building Employee Commitment Some approaches that retailers take to build employee commitment.                            ...
Building Employee Commitment         Selective Hiring and Training To seek best and the brightest candidate. To seek the c...
Building Employee Commitment      Empowering employees Empowerment is the process of managers sharing power and decision- ...
Building Employee Commitment     Creating Partnering Relationships  Reduce Status Difference:  Retailers attempt to reduce...
•HRIS :- a technology based system to acquire , retrieve, analyze & distribute          pertinent information regarding an...
 Internet portals :- customize and personalize each persons workspace  through Internet portals. . A manager might track ...
 Application Service Providers :- Allow them to rent space on a remote system  and let an outside company manage system m...
 Personal digital assistants (PDAs):- Making human resources data  available through PDA, digital phones and interactive ...
 Telecommuting :- Telecommuting is working from ones home or some     other remote location outside the companys office. ...
 B2E Employee Self Service (ESS):- An Internet based solution that  provides employees with a browser interface to releva...
 HRM TECHNOLOGY CONFERENCE 2010:-The work of the School  District of Hillsborough County to the conference—their efforts ...
 Revising the Performance Appraisal System at St. Luke’s Hospital:- A    software programe was written to asses the perfo...
 MCI Worldcom Corp. in Clinton, Mississippi, have embraced Web technology and  transformed the way work gets done--inside...
What was forecast 15 years ago? That employees would use multi-functional, wireless technology to do their jobs  from vir...
 Using Google-type searches, recruiters will identify potential passive  candidates without posted resumes and also gathe...
 The 21st century will bring even more technology to human resources.  Todays HR department must reinvent itself on a reg...
Strategic role of human resources management
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  1. 1. Prepared By ; Gihan aboueleish
  2. 2.  Definitions of Management /strategic & HRM. HR Role , activities & challenges. HRM objectives & activities. HR Planning. HRM Trends. HR Strategy. HRM Tools. Strategic Management. HR & Technology. HR Application in technology. Strategic of Human Resources Management - Gihan Aboueleish Saturday, January 21, 2012
  3. 3. What is management ?Management process includes the planning,organizing, leading and controlling that takesplace in order to accomplish objectives.Management is the process of efficiently gettingactivities completed with and through otherpeople Strategic of Human Resources Management - Gihan Aboueleish Saturday, January 21, 2012
  4. 4. 3 Common Factors 1 GOALS 2 Limited Resources 3 PEOPLEStrategic of Human Resources Management - Gihan Aboueleish Saturday, January 21, 2012
  5. 5. Human Resources Management definition consists of people with various background AnOrganization depends on people to make them operate is nothing without human resources Strategic of Human Resources Management - Gihan Aboueleish Saturday, January 21, 2012
  6. 6. “Human resource management is the effective use of human resources in order to enhance organizational performance.”Objectives: Maximize the return on investment from the organizations human capital and minimize financial risk. To align the capabilities and behaviors of employees with the short- term and long-term goals of the retail firm.Strategic of Human Resources Management - Gihan Aboueleish Saturday, January 21, 2012
  7. 7. Human Resources Management definition Human resource management is concerned with the ‘people’ dimension in management acquiring their services developing their skills motivating them to high levels of performance Ensuring that they continue to maintain their Commitment to the organization Organizational Objectives Strategic of Human Resources Management - Gihan Aboueleish Saturday, January 21, 2012
  8. 8. Human Resources Management definition 1 ACQUISITIONS 2 DEVELOPMENT HRM 3 MOTIVATION 4 MAINTENANCE Strategic of Human Resources Management - Gihan Aboueleish Saturday, January 21, 2012
  9. 9. The role of Human resources HRM Administration functions Recruitment Compensation analysis Benefits administration Training and Development General employee administration Strategic of Human Resources Management - Gihan Aboueleish Saturday, January 21, 2012
  10. 10. Recruiting Selecting Training Motivation Evaluation CompensationStrategic of Human Resources Management - Gihan Aboueleish Saturday, January 21, 2012
  11. 11. Economic development and Technology development HR Challenges Human resources availability and quality Demographic Organization Re-structuring Hudson Institute Research on the Workforce 2020Strategic of Human Resources Management - Gihan Aboueleish Saturday, January 21, 2012
  12. 12. HRM Activities Focus On Productivity Quality ServicesStrategic of Human Resources Management - Gihan Aboueleish Saturday, January 21, 2012
  13. 13. Recruitment and staffing Equal employment HR Development opportunity HRM Activities Planning and analysis Compensation Of the HR And benefits Remuneration And HR RelationStrategic of Human Resources Management - Gihan Aboueleish Saturday, January 21, 2012
  14. 14. HRM Objectives Proportion Recruitment, selection, positioning 55 % Training and development 46 % Compensations 36 % Industrial relation 28 %Strategic of Human Resources Management - Gihan Aboueleish Saturday, January 21, 2012
  15. 15. HRM Objectives 1 Increasing Value Of The Human Capital 2 Recruiting And Maintenance HR 3 HR Skills And Capability Development 4 Identifications And Compensation 5 Cost And Effectiveness System Result 6 Efficient Administration Strategic of Human Resources Management - Gihan Aboueleish Saturday, January 21, 2012
  16. 16. Traditional HR functions: HR on the next century functions: Administration focused only focused on Strategy Reactive Pro - Active As key part of the Separated & isolated from Company‟s mission Company‟s mission Focused on Services Production focused only Horizontal responsibility Vertical authority HR=investment (expertise) Human Resources=costStrategic of Human Resources Management - Gihan Aboueleish Saturday, January 21, 2012
  17. 17. Strategic of Human Resources Management - Gihan Aboueleish Saturday, January 21, 2012
  18. 18. HRM= People Dimension in Management HRM has 4 steps: ATMM (Acquisition, Training and Development, Motivation & Maintenance ) Getting and Keeping good people is critical to the success of every organization whether it be public or privateStrategic of Human Resources Management - Gihan Aboueleish Saturday, January 21, 2012
  19. 19. What is that? “Change”Strategic of Human Resources Management - Gihan Aboueleish Saturday, January 21, 2012
  20. 20. • Human Resource Planning ; is the process by which an organization ensures that it has theright number and kind of people, at the right places, at the right time,capable of effectively and efficiently completing those tasks that will helpthe organization achieve its overall objectives.( Source: Decenzo and Robbins 2000, Personnel/Human Resource Management)) Strategic of Human Resources Management - Gihan Aboueleish Saturday, January 21, 2012
  21. 21. • HR/ Manpower Planning ; is the process of acquiring and utilizing human resources in the organization. It ensures that the organization has the right number of employees in the right place at the right time.( Source: Adhikari, Dev Raj, 2001,Human Resource Management ) Strategic of Human Resources Management - Gihan Aboueleish Saturday, January 21, 2012
  22. 22. •Employment planning ; is the process of formulating plans to fill futureopenings based on an analysis of the positions that areexppected to be opeb and whether these will be filled by insideor outside candidates.(Source: Dessler, G. 2000,Human Resource Management )Strategic of Human Resources Management - Gihan Aboueleish Saturday, January 21, 2012
  23. 23. Work Force Diversity ; Women Participation (Example: In U.S. 45.5% in 1979, 47.7% in 2005) •Racial Composition ( Example: Inclusion of different race and communal group) •Portion of Ageing work force ( Example: retirement age, average life expectancy etc.) •Technological Change ( Example: Stenograph, Teletype, Fax, Email, Tele-seminar etc.) •Attraction to White Collar and professional jobsStrategic of Human Resources Management - Gihan Aboueleish Saturday, January 21, 2012
  24. 24. Globalization/Changing Economy ; Production globalization (Example: same product from different countries, production of different accessories-parts in different countries). •International competition of market ( Example: automobile, electronics, knowledge industries etc.) •Manufacturing plant in different countries ( Example: Sony in Malaysia, ) •Job sifting from one place to another ( Example: Tendency to use cheaper workforce, e. g. garments) •High performance work systemStrategic of Human Resources Management - Gihan Aboueleish Saturday, January 21, 2012
  25. 25. •Changing legal provisions such as equal opportunity lawsare being passed which bars discrimination on the basis ofage, sex, race, religion, disability, national origin etc.•Health and occupational safety rules are also affect HRM.Strategic of Human Resources Management - Gihan Aboueleish Saturday, January 21, 2012
  26. 26. Linking business strategy with operational strategy: HRP is an important process to maintain the link between business strategy and it operation. It follows different procedures including the need to assess the impact of technological changes on new jobs and new skills (Example: Nepal Telecom staff used to operate Wireless Set before, but at present complex IT equipments must to handle.)Strategic of Human Resources Management - Gihan Aboueleish Saturday, January 21, 2012
  27. 27. Minimizing the risk of loosing:By forecasting the needs of technical and other human resources itcan minimize the future risk of loosing. Delay in recognizing humanresources might be costly and expensive in the future.(Example: Government run banks are compelled to upgrade own staffby providing latest skills and knowledge to them to compete with otherfast growing banking organizations.) Strategic of Human Resources Management - Gihan Aboueleish Saturday, January 21, 2012
  28. 28. HRP needs for HRD : HRP is important for planning the investment in the development and utilization of human resources. Any investment in the HR activities is considered an investment for the future growth and development of the organization. (Example: When curriculum has to be changed, required knowledge and skills of teachers/instructors should be developed prior to implement the new curriculum. So, educational institutions have to be aware of that)Strategic of Human Resources Management - Gihan Aboueleish Saturday, January 21, 2012
  29. 29. HRP is pro-active, not reactive : For solving any sort of future HR problem HRP is pro-active rather than re-active. (Example: HRP might be helpful to accommodate government legislation regarding inclusion, qualification, possible future demand of trade unions)Strategic of Human Resources Management - Gihan Aboueleish Saturday, January 21, 2012
  30. 30. HRP is not in isolation : HRP recognizes that there must be an explicit link between planning function of human resources and other organizational functions, such as strategic planning and market forecasting.Strategic of Human Resources Management - Gihan Aboueleish Saturday, January 21, 2012
  31. 31. HRP is promotes awareness : HRP promotes the awareness that human resource activities are equally important at every level of the organization. Both lone and staff managers have to be involved in HR planning activities.Strategic of Human Resources Management - Gihan Aboueleish Saturday, January 21, 2012
  32. 32. How strategy affects?The organization‟s objectives and strategies for the future determinefuture need of human resources. It means number and mix of humanresources are reaction to the overall organizational strategy.Strategic of Human Resources Management - Gihan Aboueleish Saturday, January 21, 2012
  33. 33. Implications of future demands Projection of future human resource needs and future direction of the organization is done basing upon the assessment of its current human resources situation. So, year by year analysis for every job level and type is necessary. Organization usually needs heterogeneous mix of people but it is not easy task to maintain all type of people in the organization. If accurate estimates are to be made of future demand in both qualitative and quantitative terms, a lot of information is required.Strategic of Human Resources Management - Gihan Aboueleish Saturday, January 21, 2012
  34. 34. Implications of future supply Increase and decrease of future human resources assessed by estimating changes in internal supply looking at different factors of changes. So, increasing and decreasing of human resources is normal.Strategic of Human Resources Management - Gihan Aboueleish Saturday, January 21, 2012
  35. 35. Increasing supply Increment in human resource supply can be done by combination of following sources: • New hiring : easily predictable with high accuracy • Transfer of personnel: affects in other unit and so difficult. • Individuals returning from long leaves: Such as maternity, military service. These are easy to estimate as they are for fixed period. But difficulties arises when the period exceeds not from the cause of the organization. In this situation the organization can not fire the employee as per legislation.Strategic of Human Resources Management - Gihan Aboueleish Saturday, January 21, 2012
  36. 36. Decreasing supply Decrease in human resource supply can be done by combination of following sources: • Retirements : easily predictable with high accuracy but very difficult to forecast voluntary quits, prolonged illness and deaths. • Dismissals: It can be forecast within reasonable limits of accuracy. • Sabbaticals: easy to predict as it is given to the employees in frequent intervals, especially to the universities teachers usually with full salary paying.Strategic of Human Resources Management - Gihan Aboueleish Saturday, January 21, 2012
  37. 37. What you expect when you enter in any shop? Strategic of Human Resources Management - Gihan Aboueleish Saturday, January 21, 2012
  38. 38. Process of locating, identifying,and attracting capable candidates.Can be for current or future needs.What sources do we use forrecruitment. Strategic of Human Resources Management - Gihan Aboueleish Saturday, January 21, 2012
  39. 39. The process of assessingcandidates and appointing a post holder.Purpose is to hire the person(s)best able to meet the needs of theorganization.Method of Selection Interview Aptitude test Strategic of Human Resources Management - Gihan Aboueleish Saturday, January 21, 2012
  40. 40. Training tends to be done forcurrent job.Aims to improve efficiency.Keeps the employee up to date withchanges in the fieldCan be external or „in-house‟. Strategic of Human Resources Management - Gihan Aboueleish Saturday, January 21, 2012
  41. 41. Motivating employees to perform up to their potential is the key to maintaining a productive, successful business. Ways in which you can motivate employees - Interact - Talk to your employees regularly. Recognition & Appreciation - A job well done should be appreciated and encouraged. Pay them Right - Pay employees for what they are worth and they will be happy to work. New challenges - Give employees new and interesting challenges to keep them stimulated and learning.Strategic of Human Resources Management - Gihan Aboueleish Saturday, January 21, 2012
  42. 42. Motivating Employees How critical is Motivation of employees? Employees personal goals does vary with the management‟s goals According to a study, 5% increase in employee satisfaction results in a 1.3% increase in customer satisfaction and 0.5% increase in sales Customer loyalty is directly related to motivation of employeesStrategic of Human Resources Management - Gihan Aboueleish Saturday, January 21, 2012
  43. 43. Establishing performance standards and reviewing the performance.Means to ensure organizational goals are being met.To identify employees who are performing well and those who aren‟t. Strategic of Human Resources Management - Gihan Aboueleish Saturday, January 21, 2012
  44. 44. Incentive Compensation can beCommission, Bonus and stock options.Commission is a compensation basedon fixed formula for sales.Bonus is periodical compensationbased on the store‟s performanceduring that period.Stock options-employees areencouraged to buy shares of theircompany at discounted prices Strategic of Human Resources Management - Gihan Aboueleish Saturday, January 21, 2012
  45. 45. HR Challenges faced by Retailers Categories of Management Building Employee CommitmentStrategic of Human Resources Management - Gihan Aboueleish Saturday, January 21, 2012
  46. 46. Part-time Employees Expense Control Employee Demographics International HR issuesStrategic of Human Resources Management - Gihan Aboueleish Saturday, January 21, 2012
  47. 47. Part-time Employees Part-time employees are essential apart from the regular full- time employees. Part-time employees are less committed to the company and their jobs. Part-time employees are more likely to quit the company than the full-time employees.Strategic of Human Resources Management - Gihan Aboueleish Saturday, January 21, 2012
  48. 48. Expense Control Retailers work on thin margins and must control expenses. Thus they are cautious about paying high to their employees who perform low-skill jobs. Poor attitude, lack of experience and lack of motivation directly reflect on the sales and customer loyalty as Employees get into direct contact with the customer.Strategic of Human Resources Management - Gihan Aboueleish Saturday, January 21, 2012
  49. 49. Employee Demographics The changing demographic patterns results in a chronic shortage of sales associates. Since 1995, the Asian workforce has grown by 240 million while Europe‟s has only grown by 6 million. Thus managing this growing diversity and changing values in retail workforce especially in tight labor markets creates problems for HR managers.Strategic of Human Resources Management - Gihan Aboueleish Saturday, January 21, 2012
  50. 50. HR Challenges Faced By Retailers International HR issues Managing employees working for a international retailer is challenging because of difference in work values, economic systems and labor laws. Differs This implies that HR practices effective in one country might not be effective in another.Strategic of Human Resources Management - Gihan Aboueleish Saturday, January 21, 2012
  51. 51. HR Challenges faced by Retailers Categories of Management Building Employee CommitmentStrategic of Human Resources Management - Gihan Aboueleish Saturday, January 21, 2012
  52. 52. Managements are categorized based on the tasks they perform. They are: Strategic Management Merchandise Management Store Management Administrative ManagementStrategic of Human Resources Management - Gihan Aboueleish Saturday, January 21, 2012
  53. 53. Categories of Management Strategic Management Performed by senior management. To develop a retail strategy Identify the target market Design organizational structure Select locationsStrategic of Human Resources Management - Gihan Aboueleish Saturday, January 21, 2012
  54. 54. Categories of Management Merchandise Management Performed by Corporate Staff Buy merchandise : Locate vendors, Evaluate vendors, Negotiate with vendors, Place orders Control merchandise Inventory: Budget plans, Allocate Merchandise to stores, Evaluate stock position Price merchandise: Set Initial prices, Adjust PricesStrategic of Human Resources Management - Gihan Aboueleish Saturday, January 21, 2012
  55. 55. Categories of Management Storage Management Plan Schedules Recruit Maintain Facilities Evaluates Performance Sell Merchandise Provide Service Train Display Employees MerchandiseStrategic of Human Resources Management - Gihan Aboueleish Saturday, January 21, 2012
  56. 56. Categories of Management Administrative Management (operations) Performed by Operations Manager Promote the firm, its merchandise and services Plan communication programs, Develop communication budget, Plan special promotions, Design special displays. Manage Human Resource Recruit, hire and train managers, Plan career path, Develop policies for managing employees.Strategic of Human Resources Management - Gihan Aboueleish Saturday, January 21, 2012
  57. 57. HR Challenges faced by Retailers Categories of Management Building Employee CommitmentStrategic of Human Resources Management - Gihan Aboueleish Saturday, January 21, 2012
  58. 58. Building Employee Commitment Some approaches that retailers take to build employee commitment. Selective Hiring and Training Empowering employees Creating Partnering RelationshipsStrategic of Human Resources Management - Gihan Aboueleish Saturday, January 21, 2012
  59. 59. Building Employee Commitment Selective Hiring and Training To seek best and the brightest candidate. To seek the candidate with the right attitude. Investing in developing employee skills is very important as more than 60% employees have direct customer contact. and If you don‟t care of your customer some one else will do. Both PRODUCT and ETIQUETTE training must be imparted.Strategic of Human Resources Management - Gihan Aboueleish Saturday, January 21, 2012
  60. 60. Building Employee Commitment Empowering employees Empowerment is the process of managers sharing power and decision- making authority with employees. Ways of empowering employees: Share Leadership Vision- Help people feel that they are part of something bigger than themselves and their individual job. Trust People Provide Frequent Feedback -so that people know how they are doing. Solve Problems: Dont Pinpoint Problem PeopleStrategic of Human Resources Management - Gihan Aboueleish Saturday, January 21, 2012
  61. 61. Building Employee Commitment Creating Partnering Relationships Reduce Status Difference: Retailers attempt to reduce status difference among the employees. With limited status difference employees feel they play a important role in the firm‟s achievement and their contributions are valued. Promoting from within: Promotion from within is a staffing policy that involves hiring new employees only for the positions at the lowest level in job hierarchy and then promoting employees for openings at higher levels in the hierarchy.Strategic of Human Resources Management - Gihan Aboueleish Saturday, January 21, 2012
  62. 62. •HRIS :- a technology based system to acquire , retrieve, analyze & distribute pertinent information regarding an organization human resource.•ASM:- a web based employee assessment tool (application server model).•CPM:- computerized performance monitoring•Workflow technology.•Vendor management system.•Application tracking system.•Performance management software.•Internal mobility software.•Executive & key people management software.•E- recruitment software.•Virtual office system Strategic of Human Resources Management - Gihan Aboueleish Saturday, January 21, 2012
  63. 63.  Internet portals :- customize and personalize each persons workspace through Internet portals. . A manager might track key indicators such as labor costs or competency levels by workgroup. He or she might also view personal account information, pending emails, alerts that certain task need to be addressed--say an approval for a promotion or a 360-degree review. A well designed portal can create a very compelling experience. Shared service centers :-consolidating various functions in a single location and processing all transactions and claims en masse, its possible to reduce--if not eliminate--much of the redundancy and overlap that plagues the typical corporation . Strategic of Human Resources Management - Gihan Aboueleish Saturday, January 21, 2012
  64. 64.  Application Service Providers :- Allow them to rent space on a remote system and let an outside company manage system maintenance, security and upgrades. For example, US Internetworking Inc., based in Annapolis, Maryland, supports ERP packages from PeopleSoft and Lawson, customer relationship management (CRM) software from Siebel Systems, and e- commerce and messaging applications from Microsoft. Business intelligence :- Business intelligence uses tools such as online analytical processing (OLAP), decision support systems (DSS), executive information systems (EIS) and data mining. Resource Analysis:- HR department can analyze labor costs and productivity among various groups of workers to better structure pay and benefits packages. Strategic of Human Resources Management - Gihan Aboueleish Saturday, January 21, 2012
  65. 65.  Personal digital assistants (PDAs):- Making human resources data available through PDA, digital phones and interactive pagers. SAP announced a partnership with Motorola that enables the PageWriter 2000 interactive pager to cull information from ERP software-- including sales automation, financial tracking, medical information gathering and transactional updates from an array of industries. Virtual meetings:- Smart agents-pieces of software that monitor networks and computers-will automatically sense bottlenecks and trends and adjust or change processes to optimize workflow. Electronic travel & Expense reporting (T&E) :- Employees submit expense reports electronically, using an intranet and browser. When an employee logs on to the system, it auto populates charges from their corporate American Express card. They simply add out-of-pocket expenses and the system generates a report. Strategic of Human Resources Management - Gihan Aboueleish Saturday, January 21, 2012
  66. 66.  Telecommuting :- Telecommuting is working from ones home or some other remote location outside the companys office. It increases quality of life by enabling a meshing of personal and professional lives. Telecommuting include productivity gains, reduced absenteeism, reduced employee turnover costs, reduced real estate costs, and reduced relocation costs.  Talent management system:- Lawson Talent Management Version 3.4, a system of record that captures all data related to the names, titles, roles, experience, knowledge, skills and abilities of the people within an organization. Six functional modules tapping that data handle recruiting, goal management, performance management, compensation, learning and development, and succession management.Strategic of Human Resources Management - Gihan Aboueleish Saturday, January 21, 2012
  67. 67.  B2E Employee Self Service (ESS):- An Internet based solution that provides employees with a browser interface to relevant HR data and transactions. It enables employees’ real-time access to their data. They can update their personal details, apply for leave, view their pay details and associated benefits, view internal job vacancies and book training and travel. Performance Appraisal System :- A software program written to do the calculations using data already in place, and another program written to do the calculations. The new process reduces the paperwork from 20 to 7 pages per employee. Supervisors and managers were given the option of using computerized comment sheets. Ability to use the system to record and document noteworthy employee performance incidents, both positive and negative in nature. This documentation feature eliminated the need for a separate note-keeping system that many managers had been using. Strategic of Human Resources Management - Gihan Aboueleish Saturday, January 21, 2012
  68. 68.  HRM TECHNOLOGY CONFERENCE 2010:-The work of the School District of Hillsborough County to the conference—their efforts towards improving teacher performance give our (marginally meaningful) work real significance. Talent management system upgrade supports flexible self-service role and task delegation.(InformationWeek September 29, 2010) Hu ManTech Inc. has released ergo Tool 5, a new version of its popular web-based management tool for office ergonomics. The software is designed to help employers quickly identify and address ergonomic problems and develop effective solutions to improve health, safety and productivity in the workplace.(HR Magzine,Oct 2006) Web-Based Training:- American Learning Exchange (ALX) has been established by the U.S. Department of Labor. ALX was started to provide employers and others a web-based source for training resources.( www.alx.org)Strategic of Human Resources Management - Gihan Aboueleish Saturday, January 21, 2012
  69. 69.  Revising the Performance Appraisal System at St. Luke’s Hospital:- A software programe was written to asses the performance appraisal system thereby reducing the paperwork and better employee appraisal system.(Business week, 2009)  CISCO VIRTUAL OFFICE :- Currently more than 14,000 Cisco employees are using the Cisco Virtual Office solution. Through the results of an internal survey, it was estimated that the average employee saved 2.81 hours of commuting time per week and reduced up to 2.5 tons of CO2 emissions per year. Cisco Secure Sockets Layer (SSL) VPN solutions are secure methods to extending office-quality services to the remote workforce .  VIRTUALIZATION TO BUSINESS Capgemini Partners with VMware to Deliver New Suite of Virtualization business Services (V2B).Strategic of Human Resources Management - Gihan Aboueleish Saturday, January 21, 2012
  70. 70.  MCI Worldcom Corp. in Clinton, Mississippi, have embraced Web technology and transformed the way work gets done--inside and outside human resources.The telecom giant has moved beyond online directories, handbooks and employee record updates to a world where employees can venture online to purchase stock and reallocate investments in their 401(k) account, fill out electronic W-4 forms, and view an electronic pay stub a week before theyre paid. Online Recruiting, which has revolutionized HR over the last few years. Sites such as Monster.com, HotJobs, CareerBuilder and Career Mosaic have become central hubs for job seekers and employers, while a slew of start-up companies have flooded the marketplace. Firms such as Webhire (formerly Restrac) and Lawson Softwares iJob, which integrates online searching with resume tracking and database management, and its clear that a not-so-quiet revolution is taking place. Strategic of Human Resources Management - Gihan Aboueleish Saturday, January 21, 2012
  71. 71. What was forecast 15 years ago? That employees would use multi-functional, wireless technology to do their jobs from virtually anywhere. Business should expect major advances in voice recognition, wireless technology, real time video conferencing. Smart Phones will really be handheld computers that store massive amounts of information, music, phone numbers and will access the internet. Mobile Workforce will depend on HR assistants to act as ground control ensuring a smooth flow of information. HR will take on activities such as internet research, desktop publishing, web page development, help desk and computer training. Strategic of Human Resources Management - Gihan Aboueleish Saturday, January 21, 2012
  72. 72.  Using Google-type searches, recruiters will identify potential passive candidates without posted resumes and also gather background information that can be used to qualify them as a potential candidate. Corporate career websites will have the ability to "morph," so that the information provided to different candidates changes to fit their unique needs. The online self scheduling of candidate interviews will become standard practice . More sophisticated fuzzy logic systems will, once you identify your skills and interests, select an initial job automatically and then "find" other "similar jobs" using the same process that Amazon.com currently utilizes to refer other relevant books to clients. This smart system will allow candidates to search for jobs without knowing the precise title . Strategic of Human Resources Management - Gihan Aboueleish Saturday, January 21, 2012
  73. 73.  The 21st century will bring even more technology to human resources. Todays HR department must reinvent itself on a regular and ongoing basis. As the enterprise becomes more global, new systems and technology will lead to greater collaboration, without regard to political boundaries and language. HR is likely to be at the center of this revolution. Over your morning coffee you begin reviewing the ahead day on your iDigi 2020 (think iPhone in 10 years), several employee training courses are taking place, new policies are to begin being drafted on the Intranet, and you are informed by that the workforce planning meeting scheduled for tomorrow is today at 11am. The future office will be “Core Teams” who will manage employee, teams working around the globe; from home offices; to business café’s. All these processes combined with the glut of information streaming in from online sources have spawned entirely new ways of viewing and thinking about information. Here are a few ways technology has changed Strategic of Human Resources Management - Gihan Aboueleish Saturday, January 21, 2012

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