Effective Communication & presentation Skliis

1. Presentation Skills
By : Gihan Aboueleish

2. Application
Open Discussion

3. Learning Objectives
What is Communication ?
The Communication Cycle
Impact of a message
Styles of Communication
What is a skill?
Designing Effective PowerPoint Presentation.
Types of Instructional Tools
Understanding Technology
Some Final Words
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4. Why Communication ..?
Communication
Miss-communication
Communication Skills.
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5. What is Communication?
The dictionary defines communication as
a process by which information is exchanged
between individuals through a common
system of symbols, signs or behaviors.
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6. Process of Communication
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7. Communication Cycle
Message
Various
Sender Channel Receiver
Feedback
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8. Types of Communication
Types
Verbal Non - Verbal
Postures & Facial
Words Voice
movements expressions
Modulation
Diction
Gestures
Clear Linguistics
Tone
Volume
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9. Verbal Communication
Words
Use Simple Language (avoid jargon)
Grammatically correct
 Avoid slang
 Be precise (avoid redundancy)
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10. Don’t Do
I can’t do this… I’ll check it for you…
I can’t help you…
I don’t know…
You don’t understand… Let me explain…
You are wrong…
I think… I suggest…
Please listen to me.. I recommend…
You will have to… In order to complete the process we will need to…
Just a second… May I place you on hold…
Hold on…
“No” in the beginning of the sentence I am afraid...
I would love to do it however…
What? What did u say? Pardon Me…
Could you please repeat…
But However
We can’t do… What we can do is…
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11. Non – Verbal Communication
Facial Expressions
Eye Communication
 90% of our personal communication calls for
involvement.
 Look at people for 5 to 10 seconds before looking away,
it shows involvement.
 Smile
 It improves your face value !!
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12. Non – Verbal Communication
 Gestures
 Are you aware how you look to others?
 Find out your habits
 Find your nervous gestures
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13. Non – Verbal Communication
 Posture And Movement
 Stand Tall.
 The difference between towering and cowering is totally a
matter of inner posture.
 It’s got nothing to do with height, it costs nothing and its
more fun.
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14. Impact of a Message
FACE TO FACE
Body Tone of
Language Voice
55% 38%
Words
7%
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15. Impact of a Message
-
VOICE CONVERSATION
Words
14%
Tone of
Voice
86%
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18. Styles Of Communication
 Aggressive communication
 Submissive communication
 Assertive communication
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19. Aggressive communication
 Those who communicate in an aggressive manner are
generally perceived as selfish and unwilling to
compromise. This style is usually linked to a desire to hurt
others or exact revenge, or may reflect poor emotional
development.
 It usually attacks the other person instead of expressing a
need:
 Ex; "You never spend any time with me“
versus
"I need to spend more time with you".
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20. Passive Communication
 Passive communication is based on compliance and
hopes to avoid confrontation at all costs. In this
mode we don't talk much, question even less, and
actually do very little. We just don't want to rock
the boat. Passives have learned that it is safer not
to react and better to disappear than to stand up
and be noticed.
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21. Assertive communication
 The most effective and healthiest form of communication. It's
how we naturally express ourselves when our self-esteem is
intact, giving us the confidence to communicate without
games and manipulation.
 When we are being assertive, we work hard to create mutually
satisfying solutions. We communicate our needs clearly. We
care about the relationship and insist for a win/win situation.
We know our limits and refuse to be pushed beyond them just
because someone else wants or needs something from us.
Surprisingly, assertive is the style most people use least.
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22. Situations
 Have a look at these situations and decide how...
...an aggressive person would react
 ...a passive person would react
 ...an assertive person would react?
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23. Situations
 Situation # 01.
Situation #02.
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24. What is a Skill?
 Skill is defined as a learned
power of doing something
competently.
 It is a developed aptitude
or ability.
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25. Listening Skills
An open ear is the only believable sign
of an open heart.
David Augsburger
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26. Types of Listening
 Listening are of 3 types:
 Hearing
 Passive listening
 Active listening
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27. Important Details
 Be calm and collected at all times
 Be loud enough to be easily heard
 Use words with accurate diction & correct pronunciation
 Speak slowly and make use of pauses to stress important
ideas.
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28. Important Details
 Use a confident tone and a level clear vocabulary.
 Be vibrant and enthusiastic – avoid a dull, monotonous
tone.
 Know what you are talking about and accept the limitations
of your knowledge.
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29. Finally, remember that interpersonal
communication is a multitude of skills.
Also remember that skills can be
learned and practiced. It is our hope
that you are on your way to mastering
the
ART OF COMMUNICATION.
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30. Assignment
 Class will be divided into groups , & select one of the
following topics;
 Create a presentation bout ;
 ---
 ---
 ---
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31. Designing Effective
“PowerPoint Presentations”
By : Gihan aboueleish

32. Designing Effective PowerPoint
Presentation
Big Progressive
Consistent Simple
Clear Summary
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33. Make It Big
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34. Make it Big (Text)
 This is Arial 12
 This is Arial 18
 This is Arial 24
 This is Arial 32
 This is Arial 36
This is Arial 44
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35. Make it Big (Text)
Too Small
 This is Arial 12
 This is Arial 18
 This is Arial 24
 This is Arial 32
 This is Arial 36
This is Arial 44
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36. Make It Big (How to Estimate)
Look at it from 2 metres away 
2m
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37. Keep It Simple
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38. Keep It Simple (Text)
 Too many colours
 Too Many Fonts and Styles
 The 6 x 7 rule
 No more than 6 lines per slide
 No more than 7 words per line
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39. Keep It Simple (Text)
Instructional Technology:
A complex integrated process involving people,
procedures, ideas, devices, and organization, for
analyzing problems and devising, implementing,
Too detailed !
evaluating, and managing solutions to those problems
in situations in which learning is purposive and
controlled
(HMRS 5th ed.)
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40. Keep It Simple (Text)
Instructional Technology:
A process involving people, procedures & tools
for solutions
to problems in learning
(HMRS 5th ed.)
Much Simpler
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41. Falling Leaves Observed
Delhi Mumbai Goa
January 11,532,234 14,123,654 3,034,564
February 1,078,456 12,345,567 16,128,234
March 17,234,778 6,567,123 16,034,786
April 16,098,897 10,870,954 7,940,096
May
June Too detailed !
8,036,897 10,345,394
16,184,345 678,095
14,856,456
4,123,656
July 8,890,345 15,347,934 18,885,786
August 8,674,234 18,107,110 17,230,095
September 4,032,045 18,923,239 9,950,498
October 2,608,096 9,945,890 5,596,096
November
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5,864,034 478,023 6,678,125
December 12,234,123 9,532,111 3,045,654

42. Falling Leaves in Millions
In 106 Delhi Mumbai Goa
January 11 14 3
February 1 12 16
March 17 6 16
April 16 10 7
May 8 10 14
June Much Simpler
16 0 4
July 8 15 18
August 8 18 17
September 4 18 9
October 2 9 5
November 5 0 6
December 12 9 3
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43. Falling Leaves
50
Goa
45
Mumbai
40
Delhi
35
30
25 Too detailed !
20
15
10
5
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0
January February March April May June July August September October November December

44. Falling Leaves
50
Goa
Mumbai
Delhi
40
30
Much Simpler
20
10
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0
January March May July September November

45. Keep It Simple (Picture)
 Art work may distract your audience
Artistry does not substitute for content
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46. Keep It Simple (Sound)
 Sound effects may distract too
Use sound only when necessary
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47. Keep It Simple (Transition)
 This transition is annoying, not enhancing
"Appear" and "Disappear" are better

48. Keep It Simple (Animation)
2m
Too distracting !
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49. Keep It Simple (Animation)
2m
Simple & to the point
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50. Make It Clear
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51. Make It Clear (Capitalisation)
 ALL CAPITAL LETTERS ARE DIFFICULT TO READ
 Upper and lower case letters are easier
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52. Make It Clear (Fonts)
Z Sanserif Z Serif
clear busy
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53. Make It Clear (Fonts)
 Serif fonts are difficult to read on screen
 Sanserif fonts are clearer
 Italics are difficult to read on screen
 Normal or bold fonts are clearer
 Underlines may signify hyperlinks
 Instead, use colours to emphasise
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54. Make It Clear (Numbers)
Use numbers for lists with sequence
For example:
How to put an elephant into a fridge?
1. Open the door of the fridge
2. Put the elephant in
3. Close the door
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55. Make It Clear (Numbers)
How to put a giraffe into a fridge?
1. Open the door of the fridge
2. Take out the elephant
3. Put the giraffe in
4. Close the door
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56. Make It Clear (Bullets)
Use bullets to show a list without
 Priority
 Sequence
 Hierarchy, …..
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57. Make It Clear (Colours)
 Use contrasting colours
 Light on dark vs dark on light
 Use complementary colours
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58. Make It Clear (Contrast)
 Use contrasting colours
 Light on dark vs dark on light high contrast
 Use complementary colours
low contrast
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59. Make It Clear (Contrast)
 Use contrasting colours
 Light on dark vs dark on light
 Use complementary colours
This is light on dark
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60. Make It Clear (Contrast)
 Use contrasting colours
 Light on dark vs dark on light
 Use complementary colours
This is dark on light
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61. Make It Clear (Complement)
 Use contrasting colours
Light on dark vs dark on light
Use complementary colours
These colours do not complement
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62. Make It Clear (Complement)
 Use contrasting colours
Light on dark vs dark on light
Use complementary colours
These colours complement
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63. Make It Clear (Size)
 Size implies importance
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64. Make It Clear (Size)
Size implies importance
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65. Make It Clear (Focal Points)
 Focal points direct attention
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66. Make It Clear (Focal Points)
 Focal points direct attention
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67. Be Progressive
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68. Types of Instructional Tools
Discovery
Learning
Individual Social
Constructive Constructive
Tools Tools
Mode of Instruction
Guided
Inquiry Too many in one go!
Informational Tools
Individual Social
Instructive Communicative
Tools Tools
Direct
Instruction
Individual Pair Group
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69. Types of Instructional Tools
Discovery
Learning
Individual Social
Constructive Constructive
Tools Tools
Mode of Instruction
Guided
Inquiry Informational Tools
Progressive &
Individual Social
thus focused
Instructive
Tools
Communicative
Tools
Direct
Instruction
Individual Pair Group
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70. Understanding Technology
Mouse I/O Error
Main Storage CPU
Function key Too many & notUser interface
Software focused Debugger
Floppy disk Backup system

71. Understanding Technology
Mouse I/O Error
Main Storage CPU
Function key Progressive & User interface
Software thus focused Debugger
Floppy disk Backup system

72. Be Consistent
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73. Be Consistent
 Differences draw attention
 Differences may imply importance
 Use surprises to attract not distract
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74. Be Consistent
Differences draw attention
 Differences may imply importance
 Use surprises to attract not distract
This tick draws attention
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75. Be Consistent
Differences draw attention
 Differences may imply importance
o Use surprises to attract not distract
These differences distract!
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76. Be Consistent
 Differences draw attention
• Differences may imply importance
 Use surprises to attract not distract
This implies importance
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77. Be Consistent
 Differences draw attention
• Differences may imply importance
 Use surprises to attract not distract
Confusing differences!
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78. Be Consistent
 Differences draw attention
 Differences may imply importance
 Use surprises to attract not distract
This surprise attracts
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79. Be Consistent
 Differences draw attention
 Differences may imply importance
 Use surprises to attract not distract
These distract!
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80. In Summary
 Big
 Simple
 Clear
 Progressive
 Consistent
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81. When Creating
 Text to support the communication
 Pictures to simplify complex concepts
 Animations for complex relationships
 Visuals to support, not to distract
 Sounds only when absolutely necessary
 Think about the people in the back of the room when
creating slides
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82. When Presenting
 Speak loudly and clearly with fluctuation
 Direct your words to all aspects of the room
 Maintain eye contact with your audience
 Ask questions of your audience
 (if applicable)
 Don’t read the slides word-for-word, use them for
reference
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83. Closing Remarks
 Practice your presentation before a neutral
audience
 Ask for feedback
 Be particular about the time allotted for
presentation
 Leave time for questions
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84. Thank You !