Presentation & communication skills


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Communication & presentation skills training course duration 12hrs in 2days , advanced course Video & assignment embedded for mid-level career or management level.

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Presentation & communication skills

  1. 1. Presentation Skills By : Gihan Aboueleish
  2. 2. Gihan aboueleish
  3. 3. Learning Objectives What is Communication ? The Communication Cycle Impact of a message Styles of Communication What is a skill? Designing Effective PowerPoint Presentation. Types of Instructional Tools. Some Final WordsGihan aboueleish
  4. 4. Why Communication ..? Communication Miss-communication Communication Skills.Gihan aboueleish
  5. 5. What is Communication?The dictionary defines communication as a process by which information is exchanged between individuals through a common system of symbols, signs or behaviors.Gihan aboueleish
  6. 6. Functions of Communication Control Motivation Emotional Expression Information
  7. 7. Process of CommunicationGihan aboueleish
  8. 8. Communication Cycle Message Various Sender Channel Receiver FeedbackGihan aboueleish
  9. 9. Cultural Difference “video”
  10. 10. Types of Communication Types Verbal Non - Verbal Postures & Facial Words Voice movements expressions Modulation Diction Gestures Clear Linguistics Tone VolumeGihan aboueleish Rate
  11. 11. Barriers to Effective Communication  Filtering  Selective Perception  Emotions  Language
  12. 12. Cultural Misunderstanding “Video”
  13. 13. Key Communication Skills Listening Skills Feedback Skills Presentation skills
  14. 14. Verbal Communication  Words  UseSimple Language (avoid jargon)  Grammatically correct  Avoid slang  Be precise (avoid redundancy) Gihan aboueleish
  15. 15. Don’t Do I can’t do this… I’ll check it for you… I can’t help you… I don’t know… You don’t understand… Let me explain… You are wrong… I think… I suggest… Please listen to me.. I recommend… You will have to… In order to complete the process we will need to… Just a second… May I place you on hold… Hold on… “No” in the beginning of the sentence I am afraid... I would love to do it however… What? What did u say? Pardon Me… Could you please repeat… But However We can’t do… What we can do is…Gihan aboueleish
  16. 16. Non – Verbal Communication  Facial Expressions  Eye Communication  90% of our personal communication calls for involvement.  Look at people for 5 to 10 seconds before looking away, it shows involvement.  Smile  It improves your face value !!Gihan aboueleish
  17. 17. Non – Verbal Communication  Gestures  Are you aware how you look to others?  Find out your habits  Find your nervous gesturesGihan aboueleish
  18. 18. Non – Verbal Communication  Posture And Movement  Stand Tall.  The difference between towering and cowering is totally a matter of inner posture.  It’s got nothing to do with height, it costs nothing and its more fun.Gihan aboueleish
  19. 19. Impact of a Message FACE TO FACE Body Tone of Language Voice 55% 38% Words 7% Gihan aboueleish
  20. 20. Impact of a Message - VOICE CONVERSATION Words 14% Tone of Voice 86%Gihan aboueleish
  21. 21. Cultural Shock “Video”
  22. 22. Feedback Skills  Positive vs. Negative Feedback  Positive feedback is more readily and accurately perceived than negative feedback.  Positive feedback fits what most people wish to hear and already believe about themselves.  Negative feedback is most likely to be accepted when it comes from a credible source if it is objective in form.  Subjective impressions carry weight only when they come from a person with high status and
  23. 23. Developing Effective Feedback Skills  Focus on specific behaviors.  Keep feedback impersonal  Keep feedback goal oriented  Make feedback well timed  Ensure understanding  Direct feedback toward behavior that is controllable by the recipient
  24. 24. Group Think Phenomena in which the norm for consensus overrides the realistic appraisal of alternative course of action
  25. 25. Styles Of Communication  Aggressive communication  Submissive communication  Assertive communicationGihan aboueleish
  26. 26. Aggressive communication  Those who communicate in an aggressive manner are generally perceived as selfish and unwilling to compromise. This style is usually linked to a desire to hurt others or exact revenge, or may reflect poor emotional development.  It usually attacks the other person instead of expressing a need:  Ex; "You never spend any time with me“ versus "I need to spend more time with you".Gihan aboueleish
  27. 27. Passive Communication  Passive communication is based on compliance and hopes to avoid confrontation at all costs. In this mode we dont talk much, question even less, and actually do very little. We just dont want to rock the boat. Passives have learned that it is safer not to react and better to disappear than to stand up and be noticed.Gihan aboueleish
  28. 28. Assertive communication The most effective and healthiest form of communication. Its how we naturally express ourselves when our self-esteem is intact, giving us the confidence to communicate without games and manipulation. When we are being assertive, we work hard to create mutually satisfying solutions. We communicate our needs clearly. We care about the relationship and insist for a win/win situation. We know our limits and refuse to be pushed beyondGihan aboueleish them just because someone else wants or needs
  29. 29. Situations  Have a look at these situations and decide how... aggressive person would react  Situation # 01.  Situation # 02.Gihan aboueleish
  30. 30. Situations You are trying to concentrate on some important work. However, a few of your co-workers are laughing and horsing around. What do you do? You are the head of your department. A young lady who works for you has started coming to work late everyday and is extremely moody. What do you do? Gihan aboueleish
  31. 31. What is a Skill?  Skill is defined as a learned power of doing something competently.  It is a developed aptitude or ability.Gihan aboueleish
  32. 32. Listening SkillsAn open ear is the only believable signof an open heart. David Augsburger Gihan aboueleish
  33. 33. Types of Listening  Listening are of 3 types:  Hearing  Passive listening  Active listeningGihan aboueleish
  34. 34. Barriers to Active Listening * Environmental barriers * Physiological barriers * Psychological barriers * Selective Listening * Negative Listening Attitudes * Personal Reactions * Poor Motivation
  35. 35. How to Be an Effective Listener  What You Think about Listening ? * Understand the complexities of listening * Prepare to listen * Adjust to the situation * Focus on ideas or key points * Capitalize on the speed differential * Organize material for learning
  36. 36. How to Be an Effective Listener (cont.) * What You Feel about Listening ? * Want to listen * Delay judgment * Admit your biases * Don’t tune out “dry” subjects * Accept responsibility for understanding * Encourage others to talk
  37. 37. How to Be an Effective Listener (cont.) * What You Do about Listening ? * Establish eye contact with the speaker * Take notes effectively * Be a physically involved listener * Avoid negative mannerisms * Exercise your listening muscles * Follow the Golden Rule
  38. 38. Important Details  Be calm and collected at all times  Be loud enough to be easily heard  Use words with accurate diction & correct pronunciation  Speak slowly and make use of pauses to stress important ideas. Gihan aboueleish
  39. 39. Important Details  Use a confident tone and a level clear vocabulary.  Be vibrant and enthusiastic – avoid a dull, monotonous tone.  Know what you are talking about and accept the limitations of your knowledge.Gihan aboueleish
  40. 40. Finally, remember that interpersonal communication is a multitude of skills. Also remember that skills can be learned and practiced. It is our hope that you are on your way to mastering the ART OF COMMUNICATION.Gihan aboueleish
  41. 41. Assignment  Create a presentation about ;  Motivating people in boring jobs  Advertising may influence the consumer behavior.  Ethics in science …is a barrier or helper ?  Movies and their impact on mindsets  Current lifestyle evil.  HSCB think global & act local. Your presentation should not exceed 15 Min with Maximum 20 slides.Gihan aboueleish
  43. 43. Presentation Skills Ideas, concepts or issues talked about or spoken to a group or audience Public speaking is one of the most feared things “I could make such a fool of myself” Skills required to give a good presentation can be developed “ Preparation is the Key”
  44. 44. Presentation Skills* Preparation/ Planning is the first step on the ladder to success* Aspects in the development of a good presentation * Self Centered (Self) * Audience Centered (Audience) * Subject Centered (Material)* “I want (who) to (what) (where, when and how) because (why)”
  45. 45. Presentation Skills HelpersWhat do you want to present (content)?Why do you want to present (purpose)?Where will you be presenting (place)?How do you want to present (words to be used or not, slides to be used)Who is your audience?
  46. 46. Presentation Skills* Preparation: Audience Analysis* What is the audience interested in* What does the audience want* What does the audience already know and needs to know* What are their needs, expectations from this presentation* How will the audience benefit from this presentation
  47. 47. Presentation Skills Structuring the presentation Opening/Beginning Middle section Closing/End 5 min. , Questions
  48. 48. Presentation Skills* The Beginning - Should be carefully designed.* Get attention - shock, humor, question, story, facts &figures* Motivate audience to listen - listen to their needs
  49. 49. Presentation Skills* Preparation – Structure* Sequence should be logical & understandable* Summaries- Recaps* Value of visual aids-flip charts, handouts etc.
  50. 50. Presentation Skills* Prepare Closing* Last 2 to 2.5 minutes are as critical as the first five minutes for a successful presentation* Summarize- highlight important points* Suggest action- what to do and when, where and how to do it
  51. 51. Presentation Skills* Effective Delivery* Be active - move* Be purposeful - controlled gestures* Variations – vocal (pitch, volume, rate)* Be natural* Be direct – don’t just talk in front of the audience talk to them
  52. 52. Presentation SkillsHandling Questions Do not get confused You are not supposed to know everything Anticipate and keep answers ready Sometime questions themselves give you a lead to highlight your point of view
  53. 53. Presentation Skills Visual Aids While using an over head projector face the audience while talking Point with a pen Appropriate lighting Watch the colors Ensure clear visibility 06 lines, 07 words per line
  54. 54. Presentation SkillsSo to conclude : Always prepare Control your fear Interact with your audience
  55. 55. Tips for public presentation “Video”
  56. 56. Designing Effective PowerPoint Presentation Big Progressive Consistent Simple Clear SummaryGihan aboueleish
  57. 57. MAKE IT BIGGihan aboueleish
  58. 58. Make it Big (Text)  This is Arial 12  This is Arial 18  This is Arial 24  This is Arial 32  This is Arial 36  This is Arial 44Gihan aboueleish
  59. 59. Make it Big (Text) This is Arial 12 This is Arial 18 Too Small This is Arial 24 This is Arial 32 This is Arial 36 This is Arial 44Gihan aboueleish
  60. 60. Make It Big (How to Estimate) Look at it from 2 metres away  2mGihan aboueleish
  61. 61. KEEP IT SIMPLEGihan aboueleish
  62. 62. Keep It Simple (Text)  Too many colours  Too Many Fonts and Styles  The 6 x 7 rule  No more than 6 lines per slide  No more than 7 words per lineGihan aboueleish
  63. 63. Keep It Simple (Text)Instructional Technology: A complex integrated process involving people, procedures, ideas, devices, and organization, for analyzing problems and devising, implementing, evaluating, and managing solutions to those problems in situations in which learning is Too detailed ! purposive and controlled (HMRS 5th ed.) Gihan aboueleish
  64. 64. Keep It Simple (Text) Instructional Technology: A process involving people, procedures & tools for solutions to problems in learning (HMRS 5th ed.) Much Simpler Gihan aboueleish
  65. 65. Falling Leaves Observed Delhi Mumbai Goa January 11,532,234 14,123,654 3,034,564 February 1,078,456 12,345,567 16,128,234 March 17,234,778 6,567,123 16,034,786 April 16,098,897 10,870,954 7,940,096 May 8,036,897 10,345,394 14,856,456 June July Too detailed ! 16,184,345 678,095 8,890,345 15,347,934 4,123,656 18,885,786 August 8,674,234 18,107,110 17,230,095 September 4,032,045 18,923,239 9,950,498 October 2,608,096 9,945,890 5,596,096 November 5,864,034 478,023 6,678,125Gihan aboueleish December 12,234,123 9,532,111 3,045,654
  66. 66. Falling Leaves in Millions In 106 Delhi Mumbai Goa January 11 14 3 February 1 12 16 March 17 6 16 April 16 10 7 May June Much Simpler 8 16 10 0 14 4 July 8 15 18 August 8 18 17 September 4 18 9 October 2 9 5 November 5 0 6 December 12 9 3Gihan aboueleish
  67. 67. Falling Leaves 50 Goa 45 Mumbai 40 Delhi 35 30 25 Too detailed ! 20 15 10 5Gihan aboueleish 0 January February March April May June July August September October November December
  68. 68. Falling Leaves 50 Goa Mumbai Delhi 40 30 Much Simpler 20 10Gihan aboueleish 0 January March May July September November
  69. 69. Keep It Simple (Picture)  Art work may distract your audience Artistry does not substitute for contentGihan aboueleish
  70. 70. Keep It Simple (Sound) Sound effects may distract too Use sound only when necessaryGihan aboueleish
  71. 71. Keep It Simple (Transition) This transition is annoying, not enhancing "Appear" and "Disappear" are better
  72. 72. Keep It Simple (Animation) 2m Simple & to the pointGihan aboueleish
  73. 73. MAKE IT CLEARGihan aboueleish
  74. 74. Make It Clear (Capitalisation)  ALL CAPITAL LETTERS ARE DIFFICULT TO READ  Upper and lower case letters are easierGihan aboueleish
  75. 75. Make It Clear (Fonts) Z Times/Arial Z Serif clear busyGihan aboueleish
  76. 76. Make It Clear (Fonts)  Serif or Script fonts are difficult to read on screen  Arial or Times fonts are clearer  Italics are difficult to read on screen  Normal or bold fonts are clearer  Underlines may signify hyperlinks  Instead, use colours to emphasiseGihan aboueleish
  77. 77. Make It Clear (Numbers) Use numbers for lists with sequence For example: How to put an elephant into a fridge? 1. Open the door of the fridge 2. Put the elephant in 3. Close the doorGihan aboueleish
  78. 78. Make It Clear (Numbers)How to put a giraffe into a fridge?1. Open the door of the fridge2. Take out the elephant3. Put the giraffe in4. Close the doorGihan aboueleish
  79. 79. Make It Clear (Bullets)Use bullets to show a list without Priority Sequence Hierarchy, ….. Gihan aboueleish
  80. 80. Make It Clear (Colours) Use contrasting colours Light on dark vs dark on light Use complementary coloursGihan aboueleish
  81. 81. Make It Clear (Contrast) Use contrasting colours Light on dark vs dark on light Use complementary colours high contrast low contrastGihan aboueleish
  82. 82. Make It Clear (Contrast) Use contrasting colours Light on dark vs dark on light Use complementary colours This is light on darkGihan aboueleish
  83. 83. Make It Clear (Contrast) Use contrasting colours Light on dark vs dark on light Use complementary colours This is dark on light Gihan aboueleish
  84. 84. Make It Clear (Complement)  Use contrasting colours Light on dark vs dark on light Use complementary coloursThese colours do not complementGihan aboueleish
  85. 85. Make It Clear (Complement) Use contrasting colours Light on dark vs dark on light Use complementary colours These colours complementGihan aboueleish
  86. 86. Make It Clear (Size)  Size implies importanceGihan aboueleish
  87. 87. Make It Clear (Size) Size implies importanceGihan aboueleish
  88. 88. Make It Clear (Focal Points)  Focal points direct attentionGihan aboueleish
  89. 89. Make It Clear (Focal Points)  Focal points direct attentionGihan aboueleish
  90. 90. BE PROGRESSIVEGihan aboueleish
  91. 91. Types of Instructional Tools Discovery Learning Individual Social Constructive Constructive Tools Tools Too many in one go!Mode of Instruction Guided Inquiry Informational Tools Individual Social Instructive Communicative Tools Tools Direct Instruction Individual Pair Group Gihan aboueleish Complexity of Interactions
  92. 92. Types of Instructional Tools Discovery Learning Individual Social Constructive Constructive Tools Tools Mode of Instruction Guided Informational Tools Progressive & Inquiry Individual Social thus focused Instructive Tools Communicative Tools Direct Instruction Individual Pair Group Gihan aboueleish Complexity of Interactions
  93. 93. Understanding TechnologyMouse I/O ErrorMain Storage CPU Function key Too many & not User interfaceSoftware focused DebuggerFloppy disk Backup system
  94. 94. Understanding TechnologyMouse I/O ErrorMain Storage CPU Function key Progressive & User interfaceSoftware thus focused DebuggerFloppy disk Backup system
  95. 95. BE CONSISTENTGihan aboueleish
  96. 96. Be Consistent Differences draw attention Differences may imply importance Use surprises to attract not distractGihan aboueleish
  97. 97. Be ConsistentDifferences draw attention Differences may imply importance Use surprises to attract not distract This tick draws attentionGihan aboueleish
  98. 98. Be ConsistentDifferences draw attention Differences may imply importanceo Use surprises to attract not distract These differences distract!Gihan aboueleish
  99. 99. Be Consistent  Differences draw attention • Differences may imply importance  Use surprises to attract not distract This implies importanceGihan aboueleish
  100. 100. Be Consistent Differences draw attention• Differences may imply importance Use surprises to attract not distract Confusing differences! Gihan aboueleish
  101. 101. Be Consistent Differences draw attention Differences may imply importance Use surprises to attract not distract This surprise attracts Gihan aboueleish
  102. 102. Be Consistent Differences draw attention Differences may imply importance Use surprises to attract not distract These distract!Gihan aboueleish
  103. 103. In Summary Big Simple Clear Progressive Consistent Gihan aboueleish
  104. 104. When Creating Text to support the communication Pictures to simplify complex concepts Animations for complex relationships Visuals to support, not to distract Sounds only when absolutely necessary Think about the people in the back of the room when creating slidesGihan aboueleish
  105. 105. When Presenting  Speak loudly and clearly with fluctuation  Direct your words to all aspects of the room  Maintain eye contact with your audience  Ask questions of your audience  (if applicable)  Don’t read the slides word-for-word, use them for referenceGihan aboueleish
  106. 106. Closing Remarks Practice your presentation before a neutral audience  Ask for feedback Be particular about the time allotted for presentation Leave time for questionsGihan aboueleish
  107. 107. Discussing the assigned presentations & finalize the course.
  108. 108. THANK YOU !