Government Information Group JournalAugust 2011 The Government Information Group Journal (formerly the GovernmentVolume 21 No 2 Libraries Journal) is the official journal of the Government Information GroupInside this issue:Editorial 3Umbrella 2011 4SLIC Award 9GIG Member 11Survey ResultsGIG and Social 13Media Chartered Institute of Library and Information Professionals
Volume 21, No 2 Government I nformation Group Page 3 EditorialNew structures, new technologies, new challenges - How can we adapt to anage of austerity? This was the question being asked at Umbrella 2011 and onewhich the 45 hours of presentations tried to answer. This edition of the journalis published slightly later than normal to allow us to present a write up of thistwo day conference, and in particular those sessions the GovernmentInformation Group were involved in (p.4)It is really nice to hear when teams have been recognised for the work they do.Our congratulations must go to the Solicitors Legal Information Centre (SLIC)of the Scottish Government Legal Directorate who won the 2011 British andIrish Association of Law Librarians (BIALL) Halsburys Award for the Best LegalInformation Service operating in the non commercial sector for the whole ofBritain and Ireland (p.9). If you or the team you work in have been recognisedfor your achievements we would love to hear about them.Thanks you to all of you who completed the member’s survey. The responseswill be useful as the committee looks at how you would like us to communicatewith you and how you would like to communicate with us. Many thanks tothose of you who have offered to write articles for future issues of the journal - Iwill be in touch!Finally do you tweet, are you linked in, is your social network growing? As partof keeping our skills up to date as information professionals we need to beusing the technologies that are customers are using and be part of their onlinenetworks, and GIG is keen to develop its use of social media (p.13). Join theGIG Group on LinkedIn GIG on LinkedIn or follow us onTwitter @gig_cilip. Nikki Myall Editor
Page 4 Government I nformation Group Volume 21, No 2Umbrella 2011 Melanie Harris, DWP between the information rich and theT he Government Information information poor is widening, making Group (GIG) presented an it more important than ever to make excellent showing at Umbrella our politicians at a national andthis year. A total of 513 delegates international level aware of the vitalattended Umbrella this year, fewer role that our libraries play in enablingthan usual. I found it interesting all citizens to take an active part instudying the Participants List. There economic and political life.were some of the usual suspects butothers noticeable by their absence The first offering by GIG followed on(Ian Snowley was Programme appropriately from this keynoteDirector but his car broke down!). address and was a panel discussionCILIP staff and Councillors on the Big Society: Big Opportunitydominated the list as the single – the response of governmentbiggest grouping. As far as information professionals to theGovernment Departments were Coalition’s agenda for the publicconcerned, the Department of Work service. The panel included Grahamand Pensions (DWP) looked Monk (DWP and GIG Chair), Johndisgustingly healthy with four people Quinn (Department of Education) andattending but two were speakers and David Smith (Department forone was an organiser (making the Communities and Local Government).cost to DWP relatively cheap), and, Unfortunately, Carryl Allardice wasas the only full-paying delegate, I felt unable to participate in the panelobliged to volunteer to write it up! discussion due to sickness. TheThere appeared to be a trend of session was chaired by Suzanneusually one or two people Burge. The session was well-representing an organisation, attended and a lively discussionalthough Hertfordshire County ensued with lots of questions.Council bucked the trend with eight Graham discussed how increasinglydelegates and the University of information professionals withinCambridge had six and Oxford Christ government - including those knownChurch five. as government librarians - will need to adjust to new roles andThe keynote speaker was Gerald responsibilities. John Quinn notedLeitner, EBLIDA President and that increasingly policy-makingSecretary General of the Austrian organisations such as the DepartmentLibrary Association. In his for Education were now taking onpresentation entitled "A library policy direct responsibility for servicefor Europe" he stressed how the gap delivery (e.g. for free and academy
Volume 21, No 2 Government I nformation Group Page 5 radical/militant informationschools) and therefore information professionals. For all the reasons weprofessionals had to think about the all know about, this is literally a fight"frontline" in their work and how best for survival. For the benefit of non-it could be served. David Smith government delegates – and theretalked about how the information were many – at 91 attendees, thisprofessionals will be transformed into was the best-attended GIG session ofnew information roles such the whole conference – Sharon brieflyas accounts managers (advising mentioned the Professional Skills forclients on managing the life-cycle of Government competency framework.records) and information rights She then went on to draw analogiesspecialists (dealing with freedom of with Bear’s “must have” list forinformation enquiries or data survival as follows:protection requests). These wouldbuild on more traditional library skills A waterproof cell phone – stay insuch as the reference interview or touch. Make sure you can useinformation retrieval. the technologies your customers use - twitter, social media, webGraham went from a speaker on the 2.0, apps etc.panel to chair the next GIG event Backpack – beware of thewhich was jointly run with the Career baggage! Change the way weDevelopment Group (CDG). perceive the present and theGraham’s first job was to introduce future.“his own manager, Sharon Jones, Nectar” or nourishment -Deputy Director-Information professionalism as a state ofManagement Division and Head of mind can be nourished There areProfession – Knowledge & lots of people who don’t bash us.Information Management. Sharon is Our fellow professionals often doknown to some of us through her it for nothing e.g. bloggers.work on evidence-based policy Deodorant – stay fresh. Howmaking at the Cabinet Office back in much time do you spend horizon-the 1990s. scanning? Do you know what new entrants are learning now?From Melvil Dewey to Bear Grylls: Extra socks- don’t be afraid tothe heat is on! was the enigmatic get your feet wet. We need to gettitle of Sharon’s presentation. As out of the library and startBear Grylls is the new Chief Scout of experimenting WITH our users,the UK Scouts Association, I found instead of FOR them.this quite appropriate, taking into Picture of family - Be human,account Graham’s own involvement empathise.with that organisation! Although Trash bags. Everything has achange is nothing new, Sharon told shelf life. Don’t be afraid to bringus that sometimes we have to be (Continued on page 6)
Volume 21, No 2 Government I nformation Group Page 6 gave us examples of where librarians things to an end and learn the have managed to respond to attacks skills to do so - skills in change by using their own media to promote management, positive libraries such as Annie Mauger and communications, and the Women’s Institute and Toby transformational skills. Greenwait in The Huffington Post as Bible. Keep your faith. Use your well as library issues covered in the influencing & negotiating skills Guardian’s Comment column. This but know when to stop. session referred to examples of Ultimate knife. Cut to the chase. library bloggers operating in a non- Learn to tell the stories of how librarian world where it is possible to we do what we do and what target the currently indifferent. difference it makes in simple, user-friendly terms. Laura has a blog Barefoot shoes. Enjoy the woodsiegirl.wordpress.com and more sensation. Feel what is going on on the Echo Chamber and the under your feet. presentation can be found at: http://www.netvibes.com/Sharon’s lively, entertaining and nedpotter#The_Echo_Chamberpassionate presentation was theideal after-lunch slot which energised The last GIG session on the first dayeveryone in the room. Sharon was of the conference was again chairedfollowed by Franko Kowalczuk, KM by Graham. This was a joint sessionCoordinator from King’s College and shared with Health Libraries Groupa role model for Chartership (HLG) and Library and Informationcandidates. Through his own career Research (LIRG). David Smith ashistory, Franko gave us a solid usual gave an entertainingreminder of the variety of skills and presentation on Transparency in theexperience which can be public sector: what is the role ofaccumulated during a lifetime. the information professional? There was a lot of interest fromThis particular session concluded delegates outside the governmentwith a joint presentation delivered by sector.Ned Potter and Laura Woods calledEscaping the echo chamber. This Two speakers then spoke aboutwas an excellent and thought- From practice to publication:provoking session. The echo professional assistance from thechamber is where views are reflected librarian. The first was Dr Alisonback to each other in an enclosed Brettle and the second was Tatjanaspace and nobody notices except Petrinic. Dr Brettle’s presentation wasother librarians. If people do not very interactive and she asked theknow how we can help them, they audience for examples of their ownwill not come to us for help. Ned publishing. Perhaps that encouraged
Volume 21, No 2 Government I nformation Group Page 7(Continued from page 6) environment. Ian discussed Deep Logme to put pen to paper or rather finger Analysis (DLA) as a method ofto keyboard! assessing what people actually did when they visited a site. He alsoThis concluded the first day of discussed research carried out in theUmbrella as far as the formal sessions Department of Information Studies atwere concerned. The Gala Dinner this UCL for JISC and the British Library,year took place at Sopwell House. The which looked at the informationguest speaker was Bonnie Greer OBE, behaviours of the “Google generation”author, musician and actress. Her He then went on to discuss a webspeech was incredibly moving and you behaviour test that was developed bycould have heard a pin drop in the the Department of Information Studiesdining room! at UCL in conjunction with the BBC, which attempted to discover whatGIG was not hosting any sessions on motivates users to click on a websiteWednesday until 11.15 so this was an from a list of search results; implicitopportunity to attend a session from trust in the search algorithm, perceivedanother sector. My first instinct was to authority of the information provider, orattend Future of libraries with Ned something else?Potter (that I was so impressed withthe previous day), Annie Mauger and Following this session I took theFerelith Hordon but this event was opportunity to visit the exhibition whereover-subscribed so I went to the I spent time talking to suppliers andtechnology session Technology, collecting the compulsory freebies!personalisation and Librarians withProfessor Nigel Ford. This was an The final GIG event which was runinteresting analysis of ways to work jointly with Information Services Grouptowards a greater understanding of (ISG) was an interesting talk on theuser needs. He called for LIS Ministry of Defence ATHENA“researchers” and “practitioners” to Reports Collection by Ann-Mariework more closely together, in order toKnowles from the Defence Science &achieve a “critical mass of knowledge” Technology Laboratory (DSTL). Thison information behaviour. As a provided a fascinating insight into thepractitioner, it was useful to gain an art of digitisation and meeting theinsight into library and information needs of those who needed to use thisresearch taking place in our library valuable collection whilst at all timesschools. More details can be found at being mindful of the security aspects.www.europeana.eu Of particular interest was the qualitative feedback which, as oneThe final part of this session was Ian user described it was “a huge step inRowland’s The Google generation: the right direction for sharingunderstanding information-seeking knowledge across MOD”. Seebehaviours in the digital www.dstl.gov.uk/athena for more
Volume 21, No 2 Government I nformation Group Page 8details. chaired by Alan Gibbons, Author and Library Campaigner and a lovelyClaire Newing stepped in at short touch was when he was presentednotice to deliver a presentation on with an Honorary CILIP Fellowship!behalf of The National Archive (TNA) Please see the CILIP website foron Preserving information on the details of these and the runner ups.web for the future. Claire gave avery competent and thorough http://www.cilip.org.uk/about-us/background on Government medalsandawards/libraries-change-websites, the difficulties in preserving lives/Pages/finalists2011.aspximportant government information,and she spoke about the Webcontinuity project which aims toredirect users from broken links toensure that that the informationremains accessible. Claire finishedby linking datasets work to supporttransparency at www.data.gov.uk.This tied in nicely with David Smith’sprevious talk.Many delegates were starting to wiltby lunchtime on the 2nd and last dayof Umbrella. What was needed wassomething uplifting and I certainlyfound it at Libraries Change Lives:ideas for you and your service – acelebration of 20 years of theCILIP Libraries Change LivesAward. This session, run byCommunity Services Group (CSG),featured past winners and judges,chaired by Linda Constable, Chair ofLibraries Change Lives and CSG. Itwas truly inspiring and an idealprelude to the final formal session ofUmbrella 2011 which was the CILIPLibraries Change Lives AwardCeremony. This year’s winner wasKent Libraries – Making thedifference. I always think that they alldeserve to win and I invariably endup in tears! The ceremony was
Page 9 Government I nformation Group Volume 21, No 2Award for SLIC Roddy Waldhelm, SLICT he Solicitor’s Legal Information prepare the nomination for the team Centre (aka SLIC), co- and it was endorsed by Murray ordinates and provides legal Sinclair, Solicitor to the Scottishinformation and research facilities for Government.all staff within the Scottish The Awards ceremony took place atGovernment Legal Directorate the BIALL conference in Newcastle(SGLD) and the rest of the on June 16. "Unfortunately, weGovernment Legal Service for werent all at the event as we were onScotland (GLSS) offices, which latter our Business Division Away Day,"include the Office of the Solicitor to says Roddy. "However, Ariel wasthe Advocate General, Office of the happy to represent us all and, afterSolicitor to the Scottish Parliament, the good news was texted to us,the Legal Secretariat to the Lord brought the trophy back home withAdvocate, the Legal Secretariat to her. Were looking forward tothe Advocate General and the displaying it in a new trophy cabinet,Scottish Law Commission, as well as which will be located in the library.the Office of the Scottish Some current books may have to beParliamentary Counsel, a GLSS moved out to make room, but thatsassociated office. the price of success!"SLIC is headed up by the SeniorLibrarian Roddy Waldhelm, who issupported by Deputy Librarian,Sandra Turkington; AssistantLibrarian, Ariel Dodson, and LibraryAssistants Carmen McCormack andLouise McInnes.In May Roddy mentioned to hismanager, Lucy Proctor, Deputy Headof SGLD Business Division, that theBritish and Irish Association of LawLibrarians (BIALL) was inviting The SLIC team with their award:nominations for the 2011 Halsbury’s (pictured clockwise from top left toAwards which included the category: right): Sandra Turkington, Roddy“Best Legal Information Service (Non Waldhelm, Ariel Dodson, Louise-commercial Sector)” in Britain and McInnes and Carmen McCormackIreland. Lucy, as a devoted user ofthe service, was more than happy to
Volume 21, No 2 Government I nformation Group Page 10(Continued from page 9)SLIC is the first Scottishrepresentative to win the award.Previous winners include the Instituteof Advanced Legal Studies Libraryand the Law Society Library inLondon. Murray Sinclair concludes:"This very prestigious awardrecognises, celebrates and rewardsthe dedicated performance andoutstanding service offered by theSLIC team. This is a greatachievement and thoroughly welldeserved. Well done." GIG Members survey results Suzanne Burge, NetIKXI n April and May this year, GIG studying all the ideas and they will carried out a survey of its inform our future programme. members, using Survey Monkey, Interesting, nearly 80% said theyto find out what you want from the preferred daytime to evening events.Group, how you would like us tocommunicate with you and how you Most people wanted to visit otherwould like to communicate with us. government libraries, and again thereThe response rate was about was a demand for visits outsideaverage for a survey of this type i.e. London. The Committee will followpretty low, but it has produced some this up too, but a present we have ainteresting results. vacancy for a visits organiser, so if anyone is interested, please contactWe began by asking people what us.they wanted from GIG. 86% wantednews, 65% events, and just under Email was overwhelmingly the60% wanted courses, and the same preferred channel of communicationnumber visits. (over 90%), with the website at 30% and print and social media at 15%There were useful ideas about the and 7% respectively. This last wassort of events you would like to see, undoubtedly influenced by the factseveral mentioning events outside that only 50% of you have access toLondon. A strong theme was social media at work,networking. The Committee will be
Page 11 Government I nformation Group Volume 21, No 2 What is y our preferred channel of communication? 60 50 40 Most preferred 30 Average Least preferred 20 10 0 Email Website Print Other electronic (LinkedIn, Twitter etc.) Overseas, 4.2% East Midland, East of 0.0% England, 4.2% Yorks and Humberside, 4.2% Ireland, 0.0% West Midlands, 0.0% Wales, 14.6% London, 33.3% South Western, South Western 12.5% 12.5% South East, 8.3% North East, 2.1% Scotland, 14.6% North West, 2.1% In which geographical area do you work?
Volume 21, No 2 Government I nformation Group Page 12(Continued from page 11) with more than 5,000, while the restthough nearly 90% have access at are spread across a wide ranges ofhome. organisations and none. 90% were GIG members, and 100% CILIPNearly two-thirds would prefer the members. Looking at the overlapjournal to come out in pdf format with other CILIP groups, 35% wererather than web-based. There were UKeIG members, 26% in CDG andno real surprises in the responses on 13% in CIG. Beyond CILIP, 77%journal content, though 90% were were NGLIS members, 27 in BIALLinterested in Government KIM and 13% in SLA.material and 77% wider governmentmaterial. A number of you said you GIG is very grateful to those of youwould be interested in contributing to did respond and the winner of the £20the journal and we will be following Amazon voucher will be hearing fromthis up. us shortly. If anyone wishes to know about the survey results, you are veryOver 60% of you visited the website welcome to contact me atless than once a month and just firstname.lastname@example.org a quarter never visited, whichis worrying. We will be looking atthis, and seeing what we can dowithin the limitations that the CILIPsoftware imposes. The biggest use ofthe website was for news, withinformation about GIG coming a longway second. Despite this, whenasked what you would like to see,information came behind most otheroptions such as news, events, etc.56% wanted to see a discussionforum, and we will be providing thisthrough our new LinkedIn Group.Finally we asked for informationabout our respondents. A third wereLondon-based, 14% from Scotlandand the same number from Wales,and the next largest group were fromthe South West. We also asked forjob titles and 30% had the wordslibrary or librarian in them, 39%information and 7% knowledge. 50%worked in government departments
Volume 21, No 2 Government I nformation Group Page 13 GIG and social media Suzanne Burge, NetIKXA re you one of those who think know what you think!. social media is not for you? Do It’s also a great way of keeping up with you turn up your nose at the professional matters:mention of Twitter, and think LinkedInis irrelevant? If so, you may be @MatthewMezey Just received copythinking that GIG’s announcement that of ODell+Hubert KM book The Newit now has accounts on both is just a Edge in Knowledge - try their quickgimmick, belated band wagon KM program assessment: http://bit.ly/jumping. od53mT #CILIPTwitter, in particular, has suffered badlythrough its public image. It’s very easy @CILIPinfo The NEW #CILIPto think it’s all about Wayne Rooney’s organisational structure is now in effecthair transplant or Stephen Fry’s ego. - find out more there: http://But there is much more to it, and real ow.ly/5yyZVbenefits to be gained. First of all, it’s agreat way of keeping up to dateprofessionally. If you follow the likes of @CPD23 Do you tweet for yourKaren Blakeman @karenblakeman, organisation (or considering doingEuan Semple @euan, or Phil Bradley, so)? Some great tips from@Philbradley, you can keep up on @laurawaldoch: http://bit.ly/mOYq6Hdevelopments in search, technology, #cpd23etc. For example:@euan Google Plus, The Great Game And it is excellent for breaking news,and why Social is the One Ring To current affairs and government,Bind the Internet Operating System @BBCBreaking from the BBC,http://bit.ly/jUo67S @Politics.co.uk, and the like. @guardiantech is good for keeping up@Philbradley Looking for stuff on G+ ? with the IT world without jargonTry http://bit.ly/nQZv1w and let me (Continued on page 14)
Volume 21, No 2 Government I nformation Group Page 14(Continued from page 13) search took me to http://on.mash.to/ oal7H3, the report of a survey on@Politics.co.uk Phone-hacking inquiry Mashable about how people usetriggers long grass fears - http://bit.ly/ Linkedin. It hit the 100 million userq2wGdX mark in March, and 90% of those surveyed found it useful. As social media blogger Sharisax wrote recently,@PSFBuzz The Case Against Online “If Facebook is the Backyard BarBQ,Participation and Government As A LinkedIn is “your” Office Space”.Platform: http://bit.ly/p5MFV6 “LinkedIn is where you can present your professional self, demonstrate your expertise, and build solid@guardiantech Google+ forces us to professional relationships.” For manyquestion who owns our digital identity people though, one of LinkedIn’s mosthttp://bit.ly/ohIpSb useful features is its groups. It is very easy to set up a LinkedIn group, and a large number have only a smallThe News Distribution Service tweets number of members and very fewpress releases across all government postings, but others, particularly thosedepartments linked to particular organisations such as GIG, can perform valuableYou don’t have to tweet yourself – just functions. They are a good way ofset up an account in two minutes and publicising the organisation andlurk, if that’s what you prefer. There is attracting new members, but they alsoa lot more to Twitter, but if you want an offer existing members tools whichinteresting government-focussed may not be available on their websites.introduction have a look at For GIG, for example, using LinkedInhttp://www.scribd.com/doc/17313280/ will provide us with a discussion facilityTemplate-Twitter-Strategy-for- and a way of publishing our events toGovernment-Departments. It was a very broad mix of people.prepared by Neil Williams, based onthe strategy he devised for BIS when If you are not on LinkedIn you willhe was their Head of Digital Comms. need to join and set up a profile, but ifHe is now Project Lead, Departmental you want you can skip much of thePublishing Platform, Single detail and simply lurk.Government Website at the CabinetOffice. GIG will developing its use of social media, but if you are a governmentLinkedIn attracts a great deal less librarian on LinkedIn you can expect topublicity – it’s had 111 mentions on be invited to join the group at somewww.guardian.uk this year compared point, so why not do so now? Justwith 5,572 for Twitter – but it is still search for Government Informationvery widely used. The first hit from my Group in the Groups category.