Governo2.0

Governo 2.0Comunicazione, interazione e servizi nell’ecosistema del web sociale
Gianluigi Cogo
Bari 13 Aprile 2011 – “Innovazione e trasparenza nella PA”

SocialwebEcosystem

Il paradosso della consumerization
Consumerizationis a stableneologismthatdescribes the trend for new information technology to emerge first in the consumer market and thenspread into business organizations, resulting in the convergence of the IT and consumer electronics
industries, and a shift in IT
innovation from large businesses
to the home (wikipedia)

Connectingpeople in a connected world
Il paradosso indotto dalla diffusione della consumerization

First step
Rappresentare l’azione di governo con i social media

“Go to where your clients are!” - Barack Obama

http://blog.usa.gov/roller/govgab/

http://www.number10.gov.uk/

http://www.flickr.com/photos/whitehouse

http://www.facebook.com/government?v=app_4949752878#!/usdos

http://politwitter.ca/

Secondstep
Interazione con i cittadini/clienti (stabilire una connessione permanente)

Dall’eGovernmentalla ConnectedGovernance
Il valore della conoscenza condivisa

Dall’eGovernmentalla ConnectedGovernance

Dall’ eGovernment alla ConnectedGovernance
... For citizens, the benefits to be reaped from KM include betterservices, more choices, more personalization and greateraccountability of howtheirmoneyisspent. For the organization, KM provides the major benefit of improving the organization’s performance throughincreasedefficiency and innovation...
Fonte: http://www.unpan.org/egovkb/global_reports/08report.htm

... The management of knowledgeisincreasingimportance to governments in theireffort to deal with the growingchallengescreated by the knowledge economy.
The essence of knowledge management (KM) is to providestrategies to get the right knowledge to the right peopleat the right time and in the right format.
KM isbased on the idea that an organization’smostvaluableresourceis the knowledge of itspeople. ...

...Connectedgovernanceprovidesbetterorganized, aligned and oftenintegrated information flows, new transactionalcapacities, aswellas new mechanismsfor feedback, consultation and more participativeforms of democracy:- For thoseengagedin the management and delivery of public administration, itisaboutdriving down costsand improvingthe effectiveness and efficiency of ‘back office’ functions and the basicmachineryof government. - For thoseworkingat the transnationallevel, itisaboutremovingthe barriers to internationalcooperation and development and creatingan agenda of connectedgovernanceglobally. - For the variousstakeholders, differentfacetswillprovide the driver for change and the motivation to engage with e-governmentand the modernisation agenda. ...

Esserci non serve. Bisogna starci!

L’Amministrazione Pubblica deve accettare, INCONDIZIONATAMENTE, la sfida proposta dalla mutazione epocale in atto.
Comunicare con i social media!
Stimolare la progettazione condivisa dei servizi!
Accettare la governance condivisa anche durante il mandato!
Incentivare la multidisciplinarietà!
Stare sulla rete accettandone tutti i repentini cambiamenti!
Mutare rapidamente e porsi in un ottica BETA!

Thirdstep
Fare un passo indietro e favorire lo sviluppo di apps sui dati aperti

LeveragingEgovernmentat a Time of Financial and EconomicCrisis
Fonte: http://www2.unpan.org/egovkb/global_reports/10report.htm

... Mostgovernmentwebsites with aims of transpar- encytend to be one-directional in theirprovision of information, enablingcitizens to track and monitor governmentspendingbutnot to take a more activerole.
More advancedwebsites, however, offerfeatures and facilitiesenablingcitizenparticipation and engagement.
Thesewebsites are gearedtowardsactiveinteractions. In thisregard, citizens are no longer passive consumers of government-provided information butactiveparticipants in the relatedcontent and information generation.. ...

..A rangeof opportunities
for citizenparticipation
are offeredby Web 2.0,
a termthatrefersto
web applicationsthatfacilitate interactive
information sharing,
interoperability,
user-centred design
and collaboration…

... Open data enhances public sectorefficiency
by transferring some of the analyticaldemands
of governmentto third parties suchas non-governmentalorganizations, researchinstitutes and the media, whichhavebeenfound to combine data from varioussources in original and inventive ways....

... The idea of ‘government 2.0’ isgenerallyassociated with the use of social media by the public sector. Recently, the notionhasassumedgreaterdefinitionthroughitsassociation with governmentas a ‘plat- form’ or provider of data and services for others to exploit astheyseefit.
Advocates for the concept of governmentas a platformprivilege the rolethatgovernmentsshould play as providers of web services, allowingthird parties to innovate by building upongovernment data and applications.
Theybelievethatifgovernmentsprovide data in a non-proprietary and predictable format, third parties are more likely to maximize the value of this information, henceprovidingservicesthatbetterrespond to users’ expectations and needs…

Il passo indietro
Lasciare più iniziativa al mercato

La partecipazione spontanea
CivicHacking
Citizens developing their
own applications
which give people simple,
tangible benefits in the civic
and community aspects
of their lives.

http://www.mybikelane.com/

http://www.theyworkforyou.com/

http://parlamento.openpolis.it/

Open Government
Una nuova sfida: IL GOVERNO PARTECIPATO!

Open Government
http://www.whitehouse.gov/open/documents/open-government-directive

Open Government
http://www.whitehouse.gov/open

Open Government
http://www.data.gov/

Open Government
41

Open Government
Fonte: http://blog.ernestobelisario.eu/
42

Open Data
“I datisononoiosescatolemarroni, edècosìchece li immaginiamo, no?
Perchéidati di per sé non sono di immediataapplicazione, ma in realtà, idatideterminanotantissimecosenellenostrevite e ciòaccadeperchéc’èqualcunocheprendequeidati e ne faqualcosa.”
Fonte: http://www.ted.com/index.php/talks/tim_berners_lee_on_the_next_web.html
43

Open Data
“Iniziamocoidatigovernativi.
Barack Obama, in un discorso, ha dichiaratocheidati del governoamericanosarebberostatiresidisponibilisu Internet in formatiaccessibili. E iosperoproprioche li rendanodisponibili come datilinkati. Questoèimportante. Perchéèimportante? Non solo per questioni di trasparenza, certo, la trasparenzadeigovernièimportante, ma queidati — sonoidati di tuttiidipartimenti del governo.
Pensatea quanti di queidatisonolegati a come si vive in America. Sonoveramenteutili. Hanno valore. Possoutilizzarlinellamiaazienda. Se fossi un ragazzino, potreiutilizzarli per imieicompiti a casa. Stiamoparlando di come far giraremeglioilmondorendendoaccessibiliquestidati.”
44

Open Data
45

Open Data - mashup
46

Open Data - mashup
47

Open Data - mashup
Quandosonoresidisponibilinelmodo“giusto”:
Fontehttp://wiki.opengovdata.org/index.php?title=OpenDataPrinciples

Una sfida che non presume arroganza
http://www.challange.gov/

Una sfida che non presume arroganza
Don’t hold back. Be innovative, be radical, challenge the way things are done. If you think you can make things better for less money don’t just complain to your colleagues about it – tell us about it so we can make it happen…
http://www.webeconoscenza.net/2010/06/29/a-tutti-i-dipendenti-pubblici/

Verso la Governance dei servizi
http://iris.comune.venezia.it/

http://www.epart.it/udine

Dov’è la PA Italiana?

Grazie!
gigi.cogo@gmail.com
http://www.webeconoscenza.net
http://www.facebook.com/gigicogo

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Governo2.0

by Gianluigi Cogo on Apr 09, 2011

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Governo2.0 — Presentation Transcript