2012 giftcard.com holiday gift card spending report

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A detail study on gift card purchasing in 2012.

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2012 giftcard.com holiday gift card spending report

  1. 1. Holiday November 26Gift CardSpendingReport™ 2012This report is the first annual report onholiday gift card spending. This reportdelivers data and insights related to consumer David S. Jonesspending on gift cards during the 2012 holiday CEO GiftCard.comseason. Data is collected from over 1,000completed surveys and actual gift card usage.www.GiftCard.com Copyright© 2012 CardLab, Inc. 0
  2. 2. Table of ContentsIntroduction .................................................................................................................................................. 6Highlights ...................................................................................................................................................... 7Survey Results ............................................................................................................................................... 9 Will you purchase at least one gift card this holiday season? .................................................................. 9 Insights .................................................................................................................................................. 9 Will you spend more or less money on gift cards this holiday season? ................................................. 10 Do you personally prefer receiving gift cards over other gifts? ............................................................. 11 All Respondents .................................................................................................................................. 11 Insights ................................................................................................................................................ 11 Female................................................................................................................................................. 11 Male .................................................................................................................................................... 11 US West Region ................................................................................................................................... 11 US Midwest Region ............................................................................................................................. 11 US Northeast Region ........................................................................................................................... 12 US South Region.................................................................................................................................. 12 Income $0-24k .................................................................................................................................... 12 Income $25-49k .................................................................................................................................. 12 Income $50-74k .................................................................................................................................. 12 Income $75-99k .................................................................................................................................. 12 Income $100k+.................................................................................................................................... 13 Inferred Age 18-24 .............................................................................................................................. 13 Inferred Age 25-34 .............................................................................................................................. 13 Inferred Age 35-44 .............................................................................................................................. 13 Inferred Age 45-54 .............................................................................................................................. 13 Inferred Age 55-64 .............................................................................................................................. 13 Inferred Age 65+ ................................................................................................................................. 13 How many gift cards do you typically buy per year? .............................................................................. 15 All Respondents .................................................................................................................................. 15 Insights ................................................................................................................................................ 15 Female................................................................................................................................................. 15
  3. 3. Male .................................................................................................................................................... 15 US West Region ................................................................................................................................... 15 US Midwest Region ............................................................................................................................. 15 US Northeast Region ........................................................................................................................... 16 US South Region.................................................................................................................................. 16 Income $0-24k .................................................................................................................................... 16 Income $25-49k .................................................................................................................................. 16 Income $50-74k .................................................................................................................................. 16 Income $75-99k .................................................................................................................................. 16 Income $100k+.................................................................................................................................... 17 Inferred Age 18-24 .............................................................................................................................. 17 Inferred Age 25-34 .............................................................................................................................. 17 Inferred Age 35-44 .............................................................................................................................. 17 Inferred Age 45-54 .............................................................................................................................. 17 Inferred Age 55-64 .............................................................................................................................. 17 Inferred Age 65+ ................................................................................................................................. 18Where do you buy gift cards? ................................................................................................................. 19 All Respondents .................................................................................................................................. 19 Insights ................................................................................................................................................ 19 Female................................................................................................................................................. 19 Male .................................................................................................................................................... 19 US West Region ................................................................................................................................... 19 US Midwest Region ............................................................................................................................. 20 US Northeast Region ........................................................................................................................... 20 US South Region.................................................................................................................................. 20 Income $0-24k .................................................................................................................................... 20 Income $25-49k .................................................................................................................................. 20 Income $50-74k .................................................................................................................................. 20 Income $75-99k .................................................................................................................................. 21 Income $100k+.................................................................................................................................... 21 Inferred Age 18-24 .............................................................................................................................. 21 Inferred Age 25-34 .............................................................................................................................. 21
  4. 4. Inferred Age 35-44 .............................................................................................................................. 21 Inferred Age 45-54 .............................................................................................................................. 21 Inferred Age 55-64 .............................................................................................................................. 21 Inferred Age 65+ ................................................................................................................................. 22Are your gift card purchases typically last minute? ................................................................................ 23 All Respondents .................................................................................................................................. 23 Insights ................................................................................................................................................ 23 Female................................................................................................................................................. 23 Male .................................................................................................................................................... 23 US West Region ................................................................................................................................... 23 US Midwest Region ............................................................................................................................. 24 US Northeast Region ........................................................................................................................... 24 US South Region.................................................................................................................................. 24 Income $0-24k .................................................................................................................................... 24 Income $25-34k .................................................................................................................................. 24 Income $50-74K .................................................................................................................................. 25 Income $75-99k .................................................................................................................................. 25 Income $100k+.................................................................................................................................... 25 Inferred Age 18-24 .............................................................................................................................. 25 Inferred Age 25-34 .............................................................................................................................. 25 Inferred Age 35-44 .............................................................................................................................. 25 Inferred Age 45-54 .............................................................................................................................. 26 Inferred Age 55-64 .............................................................................................................................. 26 Inferred Age 65+ ................................................................................................................................. 26How much do you typically spend on a single gift card? ........................................................................ 27 Insights ................................................................................................................................................ 27Which feature is most important for a gift card? ................................................................................... 28 All Respondents .................................................................................................................................. 28 Insights ................................................................................................................................................ 28 Female................................................................................................................................................. 28 Male .................................................................................................................................................... 28 US West Region ................................................................................................................................... 28
  5. 5. US Midwest Region ............................................................................................................................. 28 US Northeast Region ........................................................................................................................... 29 US South Region.................................................................................................................................. 29 Income $0-24k .................................................................................................................................... 29 Income $25-49k .................................................................................................................................. 29 Income $50-74k .................................................................................................................................. 29 Income $75k-99k................................................................................................................................. 29 Income $100k+.................................................................................................................................... 30 Inferred Age 18-24 .............................................................................................................................. 30 Inferred Age 25-34 .............................................................................................................................. 30 Inferred Age 35-44 .............................................................................................................................. 30 Inferred Age 45-54 .............................................................................................................................. 30 Inferred Age 55-64 .............................................................................................................................. 30 Inferred Age 65+ ................................................................................................................................. 31What occasions do you use gift cards for? ............................................................................................. 32 All Respondents .................................................................................................................................. 32 Insights ................................................................................................................................................ 32 Female................................................................................................................................................. 33 Male .................................................................................................................................................... 33 US West Region ................................................................................................................................... 33 US Midwest Region ............................................................................................................................. 33 US Northeast Region ........................................................................................................................... 33 US South Region.................................................................................................................................. 33 Income $0-24k .................................................................................................................................... 34 Income $25-49k .................................................................................................................................. 34 Income $50-74k .................................................................................................................................. 34 Income $75-99k .................................................................................................................................. 34 Income $100k+.................................................................................................................................... 34 Inferred Age 18-24 .............................................................................................................................. 34 Inferred Age 25-34 .............................................................................................................................. 35 Inferred Age 35-44 .............................................................................................................................. 35 Inferred Age 45-54 .............................................................................................................................. 35
  6. 6. Inferred Age 55-64 .............................................................................................................................. 35 Inferred Age 65+ ................................................................................................................................. 35Spending Data ............................................................................................................................................. 36 Consumer Gift Card Usage by Spend ...................................................................................................... 36 Corporate Incentive Card Usage by Spend ............................................................................................. 36 Consumer Gift Card Usage by Transactions............................................................................................ 37 Corporate Incentive Card Usage by Transactions ................................................................................... 38
  7. 7. IntroductionThe 2012 GiftCard.com Holiday Gift Card Spending Report is the first annual report on holiday gift cardspending sponsored by GiftCard.com. The report delivers data and insights related to consumerspending on gift cards during the 2012 holiday season. The results encompass data collected fromsurveys completed by consumers as well as gift card spending data collected from actual consumers onthe GiftCard.com site. The combination of completed surveys and data from real consumer behaviorshas led to robust facts and figures on holiday gift card spending trends throughout the 2012 holidayseason and beyond.The following questions were included in the consumer survey: 1. Will you purchase at least one gift card this holiday season? 2. Will you spend more or less money on gift cards this holiday season? 3. Do you personally prefer receiving gift cards over other gifts? 4. How many gift cards do you typically buy per year? 5. Where do you buy gift cards? 6. Are your gift card purchases typically last minute? 7. How much do you typically spend on a single gift card? 8. What feature is most important for a gift card? 9. What occasions do you use gift cards for?The survey data reveals insights to the above-mentioned questions, as well as comparisons based upongender, region of the U.S., income and age.In addition to the consumer survey, GiftCard.com tracked spending data on its site based upon gift cardrecipients receiving an Open-Loop gift card, such as Visa® Gift Card, that can be used anywhere therecipient pleases. The spending data reveals trends in where both consumers and businesses arespending their Open-Loop gift cards.The 2012 GiftCard.com Holiday Gift Card Spending Report is designed to draw attention to consumertrends in gift card spending and purchasing during the 2012 holiday season. GiftCard.com, the one stopshop for everything gift card, will continue to produce future reports based on factual data andconsumer preferences and trends.
  8. 8. HighlightsThrough a consumer-facing survey and consumer behavior tracking on the GiftCard.com website, theGiftCard.com Holiday Gift Card Spending Report uncovered significant trends in holiday gift cardpreferences and planned spending. The survey included the below questions and revealed substantialfindings based on consumers’ responses.Will you purchase at least one gift card this holiday season?  49.6% (nearly 50%) of consumers plan to purchase at least one gift card this holiday season.  Age greatly affected the response: o 36% of 18-24 year-olds plan to purchase at least one gift card o 42.1% of 25-34 year-olds plan to purchase at least one gift card o 46.8% of 35- 44 year-olds plan to purchase at least one gift card o 55.5% of 45-54 year-olds plan to purchase at least one gift card o 63.4% of 55-64 year-olds plan to purchase at least one gift card o 58.7% of those ages 65+ plan to purchase at least one gift cardWill you spend more or less money on gift cards this holiday season?  59.6% plan to spend the same or more on gift cards this holiday season.  Gender, Region of the U.S., income and age does not seem to have a profound impact on whether or not a consumer will spend more or less money on gift cards.Do you personally prefer receiving gift cards over other gifts?  20.9% of survey respondents say they prefer receiving gift cards over other gifts.  38.5% of survey respondents rank gift cards as their favorite or usually favorite gift to receive.  Over 45% of women in the 45-54 age group, earning $25-49k in the Midwest region of the U.S. say gift cards are their favorite gift to receive.How many gift cards do you typically buy per year?  Of survey respondents who buy at least one gift card per year, 23.8% purchase six or more.  2.6% of survey respondents typically purchase over 50 gift cards per year.Where do you buy gift cards?  13.1% of survey respondents purchase gift cards online.  Females and those over 35 years of age tend to purchase gift cards from a display in a grocery store or pharmacy more frequently than men and those ages 34 and under.Are your gift card purchases typically last minute?
  9. 9.  72.4% of survey respondents sometimes, almost always or always plan their gift card purchases.  28.2% of survey respondents always plan their gift card purchases.  For those with an annual income of over 100k/year, 40% of survey respondents say their gift card purchases are never last minute and always planned.How much do you typically spend on a single gift card?  The average amount spent on a single gift card, regardless of gender, income, location in the U.S. and age, is $26.40.  There are no major differences in how much money is spent on a single gift card based on gender, region of the U.S. or even income.  Those in the 55-64 year age bracket tend to spend more on gift cards, with the average survey respondent spending $32.60 per gift card.What feature is most important for a gift card?  While price is obviously the most significant factor for most, selection and personalization are important. 24.3% of survey respondents rank selection as the most important feature for a gift card and 14.2% rank personalization.  10.8% of survey respondents say card design is the most important feature for a gift card.What occasions do you use gift cards for?  41.7% of survey respondents use gift cards for Christmas.  The survey statistics revealed that consumers are most likely to give gift cards as a gift for birthdays and Christmas.Spending data collected from GiftCard.com uncovered the below results based on Open-Loop gift cards,such as GiftCard.com’s Visa® Gift Card, that can be used anywhere the recipient pleases.Consumers tend to spend their gift cards with the following types of merchants:  20.1% tend to spend their gift cards at grocery stores or supermarkets  10.4% tend to spend their gift cards at restaurants or eating places  7.5% tend to spend their gift cards at department stores  6.6% tend to spend their gift cards at discount stores  6.5% tend to spend their gift cards at automotive parts and accessories stores  5.8% tend to spend their gift cards at fast food restaurantsConsumers tend to spend their incentive gift cards with the following types of merchants:  23.6% tend to spend their gift cards at grocery stores or supermarkets  14.0% tend to spend their gift cards at restaurants or eating places  8% tend to spend their gift cards at automotive parts and accessory stories  6.4% tend to spend their gift cards at fast food restaurants
  10. 10.  5.6% tend to spend their gift cards at department stores  5.4% tend to spend their gift cards at discount stores.Survey ResultsWill you purchase at least one gift card this holiday season?InsightsAge affected how many people picked Yes.18-24 36.0%25-34 42.1%35-44 46.8%45-54 55.5%55-64 63.4%65+ 58.7%Group % YesAll Respondents 49.6%Female 53.6%Male 45.5%US West Region 48.3%US Midwest Region 55.8%US Northeast Region 52.1%US South Region 45.4%Income $0-24k 63.8%Income $25-49k 47.0%Income $50-74k 48.2%Income $75-99k 51.8%Income $100k+ 57.2%Inferred Age 18-24 36.0%Inferred Age 25-34 42.1%Inferred Age 35-44 46.8%Inferred Age 45-54 55.5%Inferred Age 55-64 63.4%
  11. 11. Inferred Age 65+ 58.7%Will you spend more or less money on gift cards this holiday season?Group More Less SameAll Respondents 11.4% 40.1% 48.6%Female 12.0% 40.2% 47.8%Male 10.7% 39.9% 49.4%US West Region 10.2% 37.3% 52.5%US Midwest Region 12.1% 37.7% 50.2%US Northeast Region 10.9% 40.5% 48.7%US South Region 12.0% 43.2% 44.8%Income $0-24k 14.3% 46.6% 39.2%Income $25-49k 11.2% 40.6% 48.2%Income $50-74k 8.1% 39.7% 52.2%Income $75-99k 13.4% 34.0% 52.6%Income $100k+ 7.7% 30.8% 61.5%Inferred Age 18-24 9.5% 45.2% 45.3%Inferred Age 25-34 12.5% 39.4% 48.1%Inferred Age 35-44 13.6% 37.5% 48.9%Inferred Age 45-54 10.6% 40.5% 48.8%Inferred Age 55-64 10.8% 45.2% 44.0%Inferred Age 65+ 10.6% 34.8% 54.6%
  12. 12. Do you personally prefer receiving gift cards over other gifts?On a scale of 1 to 5, 1 being the least favorite gift to receive and 5 being the favorite gift to receive.All Respondents 1 - Least favorite gift to receive 20.3% 2 9.2% 3 31.9% 4 17.6% 5 – Favorite gift to receive 20.9%InsightsFor 45% of women aged 45-54 earning $25-49k in the Midwest region of the US, gift cards are thefavorite gift to receive.Women answered higher on the scale than men. 3.3 2.8Female 1 - Least favorite gift to receive 15.9% 2 8.0% 3 31.9% 4 19.5% 5 – Favorite gift to receive 24.7%Male 1 - Least favorite gift to receive 28.1% 2 9.9% 3 33.0% 4 14.1% 5 – Favorite gift to receive 14.8%US West Region 1 - Least favorite gift to receive 25.3% 2 8.9% 3 32.2% 4 13.5% 5 – Favorite gift to receive 20.1%US Midwest Region 1 - Least favorite gift to receive 18.5%
  13. 13. 2 11.7% 3 35.0% 4 18.1% 5 – Favorite gift to receive 16.7%US Northeast Region 1 - Least favorite gift to receive 17.8% 2 7.7% 3 31.9% 4 19.1% 5 – Favorite gift to receive 23.4%US South Region 1 - Least favorite gift to receive 22.8% 2 8.4% 3 29.8% 4 17.1% 5 – Favorite gift to receive 21.9%Income $0-24k 1 - Least favorite gift to receive 22.8% 2 8.9% 3 27.8% 4 15.3% 5 – Favorite gift to receive 25.1%Income $25-49k 1 - Least favorite gift to receive 22.0% 2 10.2% 3 29.5% 4 18.2% 5 – Favorite gift to receive 20.3%Income $50-74k 1 - Least favorite gift to receive 16.3% 2 8.5% 3 41.0% 4 13.5% 5 – Favorite gift to receive 20.7%Income $75-99k 1 - Least favorite gift to receive 12.7% 2 4.9% 3 39.2% 4 23.7% 5 – Favorite gift to receive 19.6%
  14. 14. Income $100k+ 1 - Least favorite gift to receive 33.3% 2 8.3% 3 16.7% 4 33.3% 5 – Favorite gift to receive 8.3%Inferred Age 18-24 1 - Least favorite gift to receive 24.7% 2 8.3% 3 29.3% 4 15.7% 5 – Favorite gift to receive 21.9%Inferred Age 25-34 1 - Least favorite gift to receive 23.9% 2 10.0% 3 31.4% 4 12.8% 5 – Favorite gift to receive 22.0%Inferred Age 35-44 1 - Least favorite gift to receive 22.6% 2 10.3% 3 30.7% 4 16.8% 5 – Favorite gift to receive 19.7%Inferred Age 45-54 1 - Least favorite gift to receive 13.8% 2 8.6% 3 34.6% 4 22.3% 5 – Favorite gift to receive 20.7%Inferred Age 55-64 1 - Least favorite gift to receive 12.7% 2 8.8% 3 36.7% 4 16.6% 5 – Favorite gift to receive 25.3%Inferred Age 65+ 1 - Least favorite gift to receive 27.3% 2 9.0% 3 27.1%
  15. 15. 4 21.9%5 – Favorite gift to receive 14.7%
  16. 16. How many gift cards do you typically buy per year?Respondents who buy at least 1 gift card per year.All Respondents1-5 76.2%6-10 11.9%11-25 5.6%26-50 3.7%Over 50 2.6%InsightsAmong people earning $25-49k, those aged 25-34 picked 1-5 more than those aged 55-64 88.6% 72.1%Female1-5 76.6%6-10 12.4%11-25 5.9%26-50 3.2%Over 50 1.8%Male1-5 75.0%6-10 11.8%11-25 5.0%26-50 4.1%Over 50 4.1%US West Region1-5 75.0%6-10 13.0%11-25 5.1%26-50 5.1%Over 50 1.8%US Midwest Region1-5 76.4%6-10 12.3%11-25 7.8%26-50 1.5%
  17. 17. Over 50 2.0%US Northeast Region1-5 81.1%6-10 11.1%11-25 2.2%26-50 3.5%Over 50 2.2%US South Region1-5 72.4%6-10 12.0%11-25 6.4%26-50 4.8%Over 50 4.4%Income $0-24k1-5 72.4%6-10 15.4%11-25 5.1%26-50 5.4%Over 50 2.6%Income $25-49k1-5 78.1%6-10 11.8%11-25 5.2%26-50 2.9%Over 50 2.0%Income $50-74k1-5 77.0%6-10 6.9%11-25 8.8%26-50 4.4%Over 50 2.9%Income $75-99k1-5 67.6%6-10 19%11-25 3.5%26-50 3.2%Over 50 6.6%
  18. 18. Income $100k+1-5 77.8%6-10 11.1%11-25 11.1%26-50 0.0%Over 50 0.0%*Not enough responses to be statistically significant for income over $100kInferred Age 18-241-5 78.4%6-10 10.3%11-25 5.6%26-50 2.8%Over 50 2.8%Inferred Age 25-341-5 80.9%6-10 10.0%11-25 3.4%26-50 3.4%Over 50 2.3%Inferred Age 35-441-5 71.7%6-10 13.0%11-25 6.9%26-50 6.2%Over 50 2.2%Inferred Age 45-541-5 79.5%6-10 14.4%11-25 2.8%26-50 1.6%Over 50 1.7%Inferred Age 55-641-5 73.1%6-10 13.8%11-25 6.9%26-50 3.7%Over 50 2.6%
  19. 19. Inferred Age 65+1-5 72.2%6-10 9.9%11-25 8.2%26-50 4.8%Over 50 4.9%
  20. 20. Where do you buy gift cards?All RespondentsDisplay in grocery store or pharmacy 41.4%Specific store or restaurant 40.9%Online 13.1%Mobile Device 4.7%InsightsAmong people earning $25-49k, those in the US Northeast picked At the specific store or restaurantmore than those in the US South. 56.8% 35.6%Age affected how many people picked Display in grocery store or pharmacy.55-64 52.1%18-24 35.8%25-34 34.4%FemaleDisplay in grocery store or pharmacy 45.3%Specific store or restaurant 39.7%Online 10.7%Mobile Device 4.3%MaleDisplay in grocery store or pharmacy 36.1%Specific store or restaurant 42.0%Online 15.7%Mobile Device 6.1%US West RegionDisplay in grocery store or pharmacy 34.6%
  21. 21. Specific store or restaurant 43.5%Online 17%Mobile Device 4.9%US Midwest RegionDisplay in grocery store or pharmacy 42.4%Specific store or restaurant 45.8%Online 7.2%Mobile Device 4.6%US Northeast RegionDisplay in grocery store or pharmacy 43.6%Specific store or restaurant 40.5%Online 13.1%Mobile Device 2.8%US South RegionDisplay in grocery store or pharmacy 43.8%Specific store or restaurant 35.1%Online 14.5%Mobile Device 6.7%Income $0-24kDisplay in grocery store or pharmacy 47.7%Specific store or restaurant 35.3%Online 13.7%Mobile Device 3.3%Income $25-49kDisplay in grocery store or pharmacy 41.0%Specific store or restaurant 41.3%Online 12.8%Mobile Device 4.9%Income $50-74kDisplay in grocery store or pharmacy 37.8%Specific store or restaurant 42.0%Online 13.9%Mobile Device 6.3%
  22. 22. Income $75-99kDisplay in grocery store or pharmacy 48.5%Specific store or restaurant 36.2%Online 13.1%Mobile Device 2.1%Income $100k+Display in grocery store or pharmacy 45.5%Specific store or restaurant 54.5%Online 0.0%Mobile Device 0.0%*Not enough responses to be statistically significant for income over $100kInferred Age 18-24Display in grocery store or pharmacy 35.8%Specific store or restaurant 45.3%Online 13.1%Mobile Device 5.8%Inferred Age 25-34Display in grocery store or pharmacy 34.4%Specific store or restaurant 42.6%Online 15.3%Mobile Device 7.7%Inferred Age 35-44Display in grocery store or pharmacy 45.7%Specific store or restaurant 38.9%Online 10.4%Mobile Device 4.9%Inferred Age 45-54Display in grocery store or pharmacy 41.6%Specific store or restaurant 39.4%Online 13.7%Mobile Device 5.3%Inferred Age 55-64Display in grocery store or pharmacy 52.1%Specific store or restaurant 33.3%Online 12.8%Mobile Device 1.8%
  23. 23. Inferred Age 65+Display in grocery store or pharmacy 48.6%Specific store or restaurant 37.1%Online 13.0%Mobile Device 1.2%
  24. 24. Are your gift card purchases typically last minute?One a scale of 1 being “Not last minute - always planned” and 5 being “Last minute - never planned”All Respondents 1 - Not last minute – Always Planned 28.2% 2 12.7% 3 30.5% 4 13.0% 5 – Last minute – Never Planned 15.6%InsightsAmong people earning $25-49k, those in the US South answered higher on the scale, meaning more lastminute purchases, than those in the US Northeast. 2.9 2.4Among women, those in the South answered higher on the scale than those in the US Northeast. 2.9 2.5Female 1 - Not last minute – Always Planned 29.8% 2 11.3% 3 31.7% 4 12.7% 5 – Last minute – Never Planned 14.5%Male 1 - Not last minute – Always Planned 27.1% 2 14.2% 3 28.4% 4 13.3% 5 – Last minute – Never Planned 17.1%US West Region 1 - Not last minute – Always Planned 25.7%
  25. 25. 2 8.1% 3 25.7% 4 17.6% 5 – Last minute – Never Planned 23.0%US Midwest Region 1 - Not last minute – Always Planned 26.7% 2 21.2% 3 28.8% 4 5.2% 5 – Last minute – Never Planned 18.1%US Northeast Region 1 - Not last minute – Always Planned 25.5% 2 14.9% 3 34.0% 4 12.8% 5 – Last minute – Never Planned 12.8%US South Region 1 - Not last minute – Always Planned 29.8% 2 13.7% 3 27.1% 4 16.3% 5 – Last minute – Never Planned 12.1%Income $0-24k 1 - Not last minute – Always Planned 34.8% 2 7.4% 3 21.9% 4 14.9% 5 – Last minute – Never Planned 21.1%Income $25-34k 1 - Not last minute – Always Planned 27.9% 2 12.7% 3 32.1% 4 12.9% 5 – Last minute – Never Planned 14.4%
  26. 26. Income $50-74K 1 - Not last minute – Always Planned 28.6% 2 14.5% 3 32.0% 4 12.5% 5 – Last minute – Never Planned 12.3%Income $75-99k 1 - Not last minute – Always Planned 28.1% 2 10.5% 3 30.9% 4 14.6% 5 – Last minute – Never Planned 15.9%Income $100k+ 1 - Not last minute – Always Planned 40.0% 2 10.0% 3 30.0% 4 10.0% 5 – Last minute – Never Planned 10.0%Inferred Age 18-24 1 - Not last minute – Always Planned 37.5% 2 12.9% 3 18.2% 4 10.2% 5 – Last minute – Never Planned 21.3%Inferred Age 25-34 1 - Not last minute – Always Planned 25.1% 2 14.4% 3 33.6% 4 13.7% 5 – Last minute – Never Planned 13.3%Inferred Age 35-44 1 - Not last minute – Always Planned 31.5% 2 11.0% 3 29.1% 4 11.5% 5 – Last minute – Never Planned 17.0%
  27. 27. Inferred Age 45-54 1 - Not last minute – Always Planned 26.9% 2 11.9% 3 32.5% 4 16.4% 5 – Last minute – Never Planned 12.3%Inferred Age 55-64 1 - Not last minute – Always Planned 21.1% 2 12.7% 3 38.7% 4 14.5% 5 – Last minute – Never Planned 13.0%Inferred Age 65+ 1 - Not last minute – Always Planned 33.8% 2 10.0% 3 28.6% 4 9.2% 5 – Last minute – Never Planned 18.4%
  28. 28. How much do you typically spend on a single gift card?InsightsAge affected how much people spend on gift cards. 18-24 $21.50 25-34 $20.00 35-44 $29.80 55-64 $32.60Group Average spendAll Respondents $26.40Female $26.70Male $26.00US West Region $26.00US Midwest Region $26.10US Northeast Region $26.50US South Region $25.70Income $0-24k $25.00Income $25-49k $27.10Income $50-74k $24.30Income $75-99k $25.30Income $100k+ $27.60Inferred Age 18-24 $21.50Inferred Age 25-34 $20.00Inferred Age 35-44 $29.80Inferred Age 45-54 $27.20Inferred Age 55-64 $32.60Inferred Age 65+ $23.90
  29. 29. Which feature is most important for a gift card?All RespondentsPrice 48.4%Selection 24.3%Personalization 14.2%Card Design 10.8%Card Packaging 2.3%InsightsAmong women, those aged 18-24 picked Price more than those aged 45-54. 18-24 61.2% 45-54 37.2%FemalePrice 44.7%Selection 25.7%Personalization 15.1%Card Design 12.0%Card Packaging 2.5%MalePrice 52.8%Selection 21.7%Personalization 14.8%Card Design 8.6%Card Packaging 2.2%US West RegionPrice 51.0%Selection 25.1%Personalization 14.0%Card Design 8.5%Card Packaging 1.5%US Midwest RegionPrice 51.0%Selection 22.1%Personalization 16.2%Card Design 8.8%
  30. 30. Card Packaging 1.9%US Northeast RegionPrice 45.8%Selection 26.5%Personalization 12.4%Card Design 12.9%Card Packaging 3.5%US South RegionPrice 48.1%Selection 22.4%Personalization 14.1%Card Design 12.8%Card Packaging 2.5%Income $0-24kPrice 42.9%Selection 27.6%Personalization 13.8%Card Design 10.8%Card Packaging 4.8%Income $25-49kPrice 48.5%Selection 25.3%Personalization 13.7%Card Design 9.9%Card Packaging 2.6%Income $50-74kPrice 48.5%Selection 20.1%Personalization 16.8%Card Design 12.8%Card Packaging 1.7%Income $75k-99kPrice 53.8%Selection 22.8%Personalization 13.8%Card Design 9.6%Card Packaging 0.0%
  31. 31. Income $100k+Price 28.6%Selection 28.6%Personalization 42.9%Card Design 0%Card Packaging 0%Inferred Age 18-24Price 56.2%Selection 12.5%Personalization 14.2%Card Design 14.4%Card Packaging 2.7%Inferred Age 25-34Price 52.9%Selection 24.2%Personalization 11.9%Card Design 9.0%Card Packaging 1.9%Inferred Age 35-44Price 55.3%Selection 23.1%Personalization 12.7%Card Design 5.9%Card Packaging 3.0%Inferred Age 45-54Price 41.6%Selection 28.1%Personalization 19.2%Card Design 10.3%Card Packaging 0.8%Inferred Age 55-64Price 50.3%Selection 24.2%Personalization 14.6%Card Design 10.0%Card Packaging 0.8%
  32. 32. Inferred Age 65+Price 32.9%Selection 31.3%Personalization 15.9%Card Design 14.2%Card Packaging 5.6%
  33. 33. What occasions do you use gift cards for?Respondents could choose multiple answers.All RespondentsBirthdays 45.3%Christmas 41.7%None of the Above 35.0%Graduations 18.3%Weddings 14.9%Coach or Teacher Gift 7.2%InsightsThe US South Region chose Christmas more than the US West Region. 46.9% 31.6%Women picked Birthdays more than men. 51.0%Among women, those aged 65+ picked Graduations 2x more than those aged 55-64. 36.9% 36.6% 17.9%Among women, those in the US Midwest picked Christmas more than those in the US Northeast. 49.7% 30.0%Age affected how many people chose Christmas. 18-24 33.1% 25-34 31.6% 45-54 47.2%
  34. 34. 55-64 49.8% 65+ 51.7%FemaleBirthdays 50.4%Christmas 45.6%None of the Above 31.0%Graduations 19.1%Weddings 17.4%Coach or Teacher Gift 6.7%MaleBirthdays 36.8%Christmas 35.7%None of the Above 40.1%Graduations 14.4%Weddings 9.7%Coach or Teacher Gift 6.9%US West RegionBirthdays 42.3%Christmas 36.6%None of the Above 41.0%Graduations 20.7%Weddings 15.0%Coach or Teacher Gift 7.5%US Midwest RegionBirthdays 47.2%Christmas 44.8%None of the Above 32.3%Graduations 21.0%Weddings 18.1%Coach or Teacher Gift 4.8%US Northeast RegionBirthdays 46.9%Christmas 39.5%None of the Above 36.7%Graduations 12.4%Weddings 11.3%Coach or Teacher Gift 10.2%US South RegionBirthdays 45.3%Christmas 44.1%
  35. 35. None of the Above 32.1%Graduations 17.9%Weddings 14.5%Coach or Teacher Gift 7.3%Income $0-24kBirthdays 40.3%Christmas 43.7%None of the Above 32.8%Graduations 18.5%Weddings 13.4%Coach or Teacher Gift 10.9%Income $25-49kBirthdays 47.8%Christmas 46.9%None of the Above 32.2%Graduations 19.3%Weddings 16.5%Coach or Teacher Gift 6.7%Income $50-74kBirthdays 41.4%Christmas 31.6%None of the Above 42.2%Graduations 15.2%Weddings 12.9%Coach or Teacher Gift 5.9%Income $75-99kBirthdays 50.0%Christmas 32.0%None of the Above 36.0%Graduations 24.0%Weddings 14.0%Coach or Teacher Gift 12.0%Income $100k+Birthdays 36.4%Christmas 36.4%None of the Above 36.4%Graduations 9.1%Weddings 9.1%Coach or Teacher Gift 9.1%Inferred Age 18-24Birthdays 41.9%Christmas 33.3%None of the Above 40.2%
  36. 36. Graduations 14.5%Weddings 8.5%Coach or Teacher Gift 8.5%Inferred Age 25-34Birthdays 40.9%Christmas 31.4%None of the Above 38.0%Graduations 10.2%Weddings 10.2%Coach or Teacher Gift 5.1%Inferred Age 35-44Birthdays 46.4%Christmas 41.2%None of the Above 35.1%Graduations 18.6%Weddings 14.4%Coach or Teacher Gift 15.5%Inferred Age 45-54Birthdays 46.7%Christmas 47.3%None of the Above 33.7%Graduations 16.6%Weddings 13.6%Coach or Teacher Gift 5.9%Inferred Age 55-64Birthdays 49.0%Christmas 49.5%None of the Above 28.0%Graduations 19.5%Weddings 18.5%Coach or Teacher Gift 4.5%Inferred Age 65+Birthdays 50.0%Christmas 50.0%None of the Above 31.7%Graduations 30.5%Weddings 24.4%Coach or Teacher Gift 1.2%
  37. 37. Spending DataGift card recipients receiving an Open-Loop gift card, such as Visa® Gift Card, that can be used anywherethe recipient pleases used their cards with the following types of merchants.Consumer Gift Card Usage by Spend 20.1% Grocery Stores, Supermarkets 10.4% Eating Places, Restaurants 7.5% Department Stores 6.6% Discount Stores 6.5% Automotive Parts and Accessories Stores 5.8% Fast Food Restaurants 4.6% Electronics Stores 4.0% Miscellaneous Specialty Retail 3.5% Women’s Ready-To-Wear Stores 3.1% Home Supply Warehouse Stores 3.1% Sporting Goods Stores 2.9% Family Clothing Stores 2.6% Men’s, Women’s Clothing Stores 2.6% Shoe Stores 2.6% Book Stores 2.3% Drug Stores and Pharmacies 1.8% Hobby, Toy, and Game Shops 1.6% Miscellaneous Apparel and Accessory Shops 1.4% Video Amusement Game Supplies 1.3% Miscellaneous Home Furnishing Specialty Stores 1.3% Women’s Accessory and Specialty Shops 1.3% Gift, Card, Novelty, and Souvenir Shops 1.1% Sports and Riding Apparel Stores 1.0% Furniture, Home Furnishings, and Equipment Stores, Except Appliances 1.0% Variety StoresCorporate Incentive Card Usage by Spend 23.6% Grocery Stores, Supermarkets 14.0% Eating Places, Restaurants 8.0% Automotive Parts and Accessories Stores 6.4% Fast Food Restaurants 5.6% Department Stores 5.4% Discount Stores 4.3% Electronics Stores 4.0% Home Supply Warehouse Stores
  38. 38. 3.4% Miscellaneous Specialty Retail 2.9% Sporting Goods Stores 2.5% Drug Stores and Pharmacies 2.3% Family Clothing Stores 1.9% Book Stores 1.8% Shoe Stores 1.8% Service Stations 1.6% Women’s Ready-To-Wear Stores 1.5% Insurance Underwriting, Premiums 1.3% Package Stores-Beer, Wine, and Liquor 1.3% Furniture, Home Furnishings, and Equipment Stores, Except Appliances 1.2% Men’s, Women’s Clothing Stores 1.2% Miscellaneous Home Furnishing Specialty Stores 1.1% Miscellaneous Food Stores - Convenience Stores and Specialty Markets 1.0% Hobby, Toy, and Game Shops 1.0% Variety Stores 1.0% Sports and Riding Apparel StoresConsumer Gift Card Usage by Transactions 18.5% Fast Food Restaurants 18.0% Grocery Stores, Supermarkets 11.6% Automotive Parts and Accessories Stores 10.3% Eating Places, Restaurants 5.4% Discount Stores 4.1% Department Stores 3.4% Drug Stores and Pharmacies 3.0% Miscellaneous Specialty Retail 2.4% Women’s Ready-To-Wear Stores 2.4% Book Stores 1.9% Family Clothing Stores 1.8% Electronics Stores 1.7% Men’s, Women’s Clothing Stores 1.7% Home Supply Warehouse Stores 1.6% Miscellaneous Food Stores - Convenience Stores and Specialty Markets 1.5% Sporting Goods Stores 1.4% Motion Picture Theaters 1.4% Shoe Stores 1.3% Hobby, Toy, and Game Shops 1.2% Record Stores 1.2% Gift, Card, Novelty, and Souvenir Shops 1.1% Miscellaneous Apparel and Accessory Shops 1.0% Women’s Accessory and Specialty Shops
  39. 39. 1.0% Package Stores-Beer, Wine, and Liquor 0.9% Video Tape Rental StoresCorporate Incentive Card Usage by Transactions 16.5% Grocery Stores, Supermarkets 15.7% Fast Food Restaurants 11.2% Direct Marketing - Subscription 11.0% Automotive Parts and Accessories Stores 9.6% Eating Places, Restaurants 4.6% Direct Marketing - Inbound Tele 3.7% Discount Stores 3.6% Miscellaneous Specialty Retail 3.1% Cosmetic Stores 2.9% Drug Stores and Pharmacies 2.2% Department Stores 2.1% Miscellaneous General Services 1.7% Home Supply Warehouse Stores 1.5% Miscellaneous Food Stores - Convenience Stores and Specialty Markets 1.2% Book Stores 1.1% Electronics Stores 1.1% Family Clothing Stores 1.0% Service Stations 1.0% Package Stores-Beer, Wine, and Liquor 1.0% Direct Marketing - Other 0.9% Sporting Goods Stores 0.8% Variety Stores 0.7% Women’s Ready-To-Wear Stores 0.7% Shoe Stores 0.7% Motion Picture Theaters

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