• Share
  • Email
  • Embed
  • Like
  • Save
  • Private Content
Herding Cats: User Research Techniques for Standardizing an Organic Intranet
 

Herding Cats: User Research Techniques for Standardizing an Organic Intranet

on

  • 1,224 views

ORIGINALLY PRESENTED AT UPA 2011 in Atlanda, GA --- A well-designed intranet can provide tremendous value to a company by reducing employee time and effort spent on generating, integrating, managing ...

ORIGINALLY PRESENTED AT UPA 2011 in Atlanda, GA --- A well-designed intranet can provide tremendous value to a company by reducing employee time and effort spent on generating, integrating, managing and retrieving knowledge. We'll cover user research techniques for developing standards needed to "prune" an organic intranet without robbing it of its unique strengths, and provide suggestions on how to handle external obstacles such as lack of management awareness, access to subject matter experts, and recruiting skilled team members.

Statistics

Views

Total Views
1,224
Views on SlideShare
1,193
Embed Views
31

Actions

Likes
4
Downloads
0
Comments
0

3 Embeds 31

http://giannalapin.com 20
http://www.linkedin.com 8
http://lanyrd.com 3

Accessibility

Upload Details

Uploaded via as Microsoft PowerPoint

Usage Rights

CC Attribution-NonCommercial-ShareAlike LicenseCC Attribution-NonCommercial-ShareAlike LicenseCC Attribution-NonCommercial-ShareAlike License

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
    Processing…
Post Comment
Edit your comment

    Herding Cats: User Research Techniques for Standardizing an Organic Intranet Herding Cats: User Research Techniques for Standardizing an Organic Intranet Presentation Transcript

    • HERDING CATS:
      User Research Techniques
      for Standardizing an
      Organic Intranet
    • 2
      Who We Are:
      ◄Sumathi Jayakumar
      ◄Gianna LaPin
      Tom Suther ►
    • Who We Are:
      ◄Sumathi Jayakumar
      ◄Gianna LaPin
      Tom Suther ►
      3
    • 4
      A little bit about
      Mayo Clinic:
      Employs 60,000+ Individuals
      3,700 Physicians & Scientists3,000 Residents / Fellows8,000 Nurses45,000 Other Professionals
      First and largest integrated, not-for-profit medical group practice in the world
      Extensive research and educational activities support patient care alongside the medical practice.
    • 5
      A little bit about
      Mayo Clinic:
    • 6
      1.5 million static pages over dozens of physical servers
      Decentralized publishing by hundreds of authors with limited standards & governance
      High frustration levels from users & authors
    • 7
      What does your intranet look like?
    • 8
      >70% companies have implemented some kind of social media technology (blogs, wikis)
      < 20% are routinely incorporating user centered design methodology for intranet production
      Demand for redesign and maintenance efforts continue to outstrip resources allocated
      McConnell, J. (2011) Global Intranet Trends 2011
      Nielsen, J., Pernice, K., & Caya, P. (2009) Intranet Design Annual 2009
      Vickers, A. (2009) Presented at Intranet Inside World Tour Live, New York City, NY
    • 9
      1
      Content governance issues
      Language abbreviations silos
      Over-reliance “in-group” language
      Lack of dedicated resources
      Constant content growth
    • 10
      DISCOVER THE PROBLEM
      The Process
      GET SUPPORT
      STUDY THE USERS
      DESIGN & BUILD
      ESTABLISH STANDARDS
      MARKET THE METHOD
    • 11
      DISCOVER THE PROBLEM
      Usability concerns:
      Inconsistent navigation
      Findability of right information
      Searchability
      Lack of content reliability
      Lack of local governance
      Increasing demand for re-design:
      Longer turn around time
      Duplication of effort
      Lack of resources
    • 12
      DISCOVER THE PROBLEM
      212
      170
      - 58
    • 2
      DISCOVER THE PROBLEM
      212
      170
      - 58
      112
      13
    • 14
      Schedules
      Calendars
      AcademicCalendars
      X
    • 15
      Therapists
      People
      Residents
      Psycho-therapists
      Practicepersonnel
      EndoPersonnel
      Staff
      3
      Desk
      X
      Directory
      Secretary
    • 16
    • 17
      GET SUPPORT
      Leadership Buy-In
      Identify project champions
      Build consensus
      Approach the right leaders
      Present compelling evidence
      Share problems & potential benefits
    • 18
      GET SUPPORT
      Benefits to…
      End Users► Usability and findability
      Clinical Department Web Owners► Content governance
      Intranet Shared Services Unit► Shared template
    • 19
      GET SUPPORT
      Champion
      IT Support
      UI Designer
      Subject Matter
      Experts
      Viz Designer
      Proj Manager
      User Researcher
      Content Specialist
    • 20
      STUDY THE USERS
      ◄Review existing
      content
      Usage Statistics ►
    • 21
      STUDY THE USERS
      ◄Audience
      Analysis
    • STUDY THE USERS
      22
      ◄Surveys
      Focus Groups ►
    • STUDY THE USERS
      DESIGN & BUILD
      DATA TODESIGN
    • 24
      DESIGN & BUILD
      ◄Affinity Sort
    • 25
    • 26
      DESIGN & BUILD
      ◄Initial drafts
    • 27
      DESIGN & BUILD
      #004090
      #6388ab
      #ecf0f9
      #faf5eb
    • 28
      DESIGN & BUILD
      ◄Get Reactions
    • ESTABLISH STANDARDS
      29
      ◄Final Design
    • ESTABLISH STANDARDS
      30
    • 31
      ESTABLISH STANDARDS
    • ESTABLISH STANDARDS
      32
    • 33
      MARKET THE METHOD
    • 34
      MARKET THE METHOD
    • 35
      MARKET THE METHOD
    • 36
      So, In Closing…
    • 37
    • 38
      Questions?
      ◄Sumathi Jayakumar
      sumathi@mayo.edu
      Tom Suther ►
      suther.thomas@mayo.edu
      ◄Gianna LaPin
      lapin.gianna@mayo.edu