Mornings can often be the hardest part of an employee’s day. People fighting fatigue have trouble focusing and getting excited about their resposibilities.
Be upfront with employees, discussing problems and storms on the horizon as they are discovered, and not after decisions have been made. 3. Hold meetings with individual workers or groups of employees several times throughout the year to address any questions or concerns that they may have. Ask for their feedback and reaction to new company’s policies, be sure to update them on what steps you have taken to solve any problems.
Employees want supervisor to be aware and appreciative of their work. Create a employee –of-the month programme or a wall of fame to recognise worker’s notable contributions. It demonstrate an employer’s appreciation and also offer incentives for other staff members to increase their productivity.
1-1 meeting should be part of performance appraisal process or to schedule to meet with every team member at least once every six months. Review their progress; discuss their performance and issues and concerns. Also discuss personal goals to identify appropriate developmental opportunities. Make team meetings a habit, establish a regular day and time- reschedule in emergencies. ( meeting enable you to communicate priorities and progress and assist with early identification of problems, concerns, ideas and opportunities. Help the team connect with the bigger picture and bigger purpose. Translate yours into a meaningful and achievable 3-year vision.
The thought that company invest time and money into developing their skills will improve their morale.
If the encounter problems despite having followed company protocol. Don’t let them yelled at or mistreated by customers or co-workers. Step in and manage the situation.
1. Building and Improving Team Morale Team Morale is the main factor that contributes to the productivity and quality of service they provide to customers or clients. The team leader has to step up and lift up team’s morale by taking several actions.
2. <ul><li>Actions to left team’s morale </li></ul><ul><li>Help the team to wake up. </li></ul><ul><li>Let them know how important is what they do. </li></ul><ul><li>Notice & appreciate when they do well. </li></ul><ul><li>Know the team well. </li></ul><ul><li>Keep training them. </li></ul><ul><li>Let them have fun. </li></ul><ul><li>Back them up. </li></ul><ul><li>Conduct employee satisfaction surveys. </li></ul>
3. 1. Help them wake up <ul><li>Offer freshly brewed coffee and tea. </li></ul><ul><li>Have a daily short meeting if possible . </li></ul>
4. 2. Let them know how important what they do. <ul><li>Keep the team informed. </li></ul><ul><li>Make sure the team see the value of their work and the benefits they provide for the business. </li></ul><ul><li>Include them in decision making by formal meeting or suggestion box. </li></ul><ul><li>Share the business vision with them and how to contribute to achieve that. </li></ul>
5. 3. Let them know you are aware & appreciative of their work . <ul><li>Praise people in front of team and encourage the management and / or business client to praise them for accomplishment. </li></ul><ul><li>Recognize good performance to your managers. </li></ul><ul><li>Develop your team rewards & recognition plan and involve the team in that. </li></ul>
6. 4. know your team well <ul><li>Hold 1-1 and whole team meetings several times and address any issues. </li></ul><ul><li>Make sure they know you are always there for them. </li></ul><ul><li>Ask for their feedback and reaction to new policies. </li></ul><ul><li>Keep them informed & updated on steps taken to solve any problem. </li></ul><ul><li>Recognize their personal accomplishments. </li></ul>
7. 5. Keep training the team. <ul><li>Employees need to stay up to date with development in their field. </li></ul><ul><li>Enrol them in classes and send them to seminars. </li></ul><ul><li>Put personalized and well tailored training programmes for them. </li></ul><ul><li>Try to allocate additional resources to insure staff keep up to date with their professional development and technical skills. </li></ul>
8. 6. Let them have fun <ul><li>Treat them to lunch, order something or take them out. </li></ul><ul><li>Bring them together for a community service project. </li></ul><ul><li>Throw a party. </li></ul><ul><li>Celebrate a company milestone. </li></ul><ul><li>Involve employees in team lunch events or a Pot Luck. </li></ul>
9. 7. Back them up <ul><li>Don’t let them yelled at or mistreated. </li></ul><ul><li>Step in and manage any situation they encounter. </li></ul>
10. 8. Conduct employees satisfaction surveys. <ul><li>If nothing seems to improve the employee morale, conduct an employee-satisfaction surveys to determine what is making the team unhappy. </li></ul><ul><li>Be sure to address any issues uncovered promptly and thoroughly to avoid losing workers for good. </li></ul>