TWU Text-a-Librarian Service

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part of session:
Virtual Reference: To Consort or Not?
Texas Library Association Conference
Austin, Tx
April 12-15

Published in: Education, Technology
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  • 1) Why does the product you use work in your environment?  -- For combined powerpoint:  screen shots of what patron see and the librarian’s screen.  EasyFastFamiliarity
  • 2)                 How long have you been using it? What is the usage? -- For combined powerpoint:  in e-mail send start date and total use stats for 2008, 2009, 2010 or for the years in the past three that you have staffed.
  • 3)                 How have you publicized/promoted? How has it grown?  -- For combined powerpoint:  if you have any dramatic jumps in use you want to demonstrate. 
  • Blog entry after rollout
  • after we release our library web app we advertised it as part of our campus marketing
  • 4)                How staffed – how is it shared, can you staffed at the desk, can you staff from home?  -- For combined powerpoint:   let me know number of hours staffed and if shared among librarian.  Yes or no to if you staff at desk and can staff from home .
  • 5)       Are you in a cooperative or stand alone? How does work if you are serving multiple institutions or Pros/Cons of single institution v cooperative.  All SMS and email questions are directed to our [email_address] address and passed to the appropriate department or campus including campuses in Dallas and Houston.
  • TWU Text-a-Librarian Service

    1. 1. TWU LIBRARIES TEXT-A-LIBRARIAN SERVICE <ul><li>Greg Hardin, M.L.S. Reference Librarian II </li></ul><ul><li>[email_address] @ghardin </li></ul>
    2. 2. WHY IT WORKS <ul><li>Easy </li></ul><ul><li>Fast </li></ul><ul><li>Familiarity </li></ul><ul><li>Free </li></ul>
    3. 5. STATISTICS 2011 January 5 February 4 March 10 April 2 May June July August September October November December 2010 January February March April 3 May 7 June 10 July 4 August 2 September 23 October 14 November 6 December 6
    4. 6. MARKETING <ul><li>Web page </li></ul><ul><li>Library Blog </li></ul><ul><li>Campus-wide marketing </li></ul><ul><li>Web App </li></ul>
    5. 10. STAFFING <ul><li>Txt-a-Librarian is staffed 83 hours a week alongside our Ask-a-Librarian service. Sunday 2:00-10:00 pm Monday - Thursday 8:00 am - 10:00 pm Friday 8:00 am - 6:00 pm Saturday 9:00 am - 6:00 pm </li></ul>
    6. 11. MULTIPLE CAMPUSES <ul><li>Texas Woman’s University Libraries do have multiple departments and even multiple campuses. </li></ul>
    7. 12. CREDIT & THANKS <ul><li>TWU Libraries Web App: Johnathan Wilson Reference Librarian </li></ul><ul><li>Ask-a service & Stats: Andy Tucker Reference Librarian </li></ul><ul><li>Connie Maxwell Assistant Director, Research </li></ul><ul><li>Staff who work with the TWU Libraries Ask-a & SMS services: Jimmie Lyn Harris, Annita Owens, Elaine Cox, Sandy Cochran, and Caitlin Rodgers </li></ul>

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