It’s one thing for us to say that we’re leading the mobility pack.It’s another when Gartner says so, and over 700 blue-chip customers choose to partner with us.
The mobility space has seen dramatic change in the last few years.Imagine, a year and a half ago the iPad didn’t exist. Last year saw the explosion of apps, and this year we’re seeing businesses really get serious about mobile. With the bring your own device trend well underway, lots of organizations are using mobile to transform their business.
With that in mind, we have three primary offerings: on premise and cloud-based mobile device management solutions and a host of support and services offerings to help you with your mobile goals.
Not only are we simple to manage, but we’re simple and transparentfor users, which means fewer support calls to IT support. Some of our competitors require, for example, the user to have a GMAIL account to register an Android device, which creates a huge headache for IT at enrollment time, and others burden users with things like agreeing to having location services turned on on the device so they can monitor device status like whether the device is jailbroken. But that’s really a burden for users who have to deal with the battery drain of location services just so they can enroll in their company’s BYOD program.As one of our Phoenix-based Transportation customers put it, “users don’t even know it’s there”.
A basic requirement of all of our customers, no matter where they are in their mobile adoption, is great services, support, and training. Our competitors talk about their support offerings, but make sure you push on them to make sure you’re getting the same level of commitment.We’ve made customer success our number one priority. Only Zenprise offers global, 24x7x365 support across all time zones, and with support in key local languages: English, Spanish, German, French, Russian, Mandarin, Hindi, Filipino, Portuguese, Japanese.Our customer success professionals are top-notch in their field, with an average of a technical bachelor of science degree and 10 years of experience.We’ve also shown commitment with lots of product communications choices, clear SLAs, a social presence, and by simply prioritizing the hiring of really talented support folks.
As a baseline, your MDM solution should support your organization’s mobile devices over their lifecycle. This includes: Configuring devices and setting policies.Provisioning devices by having users self-service enroll, providing an enterprise app store, and delivering policies and apps over the air.Securing devices by configuring native security settings, blacklisting and whitelisting apps, locking apps, and securing data; Providing helpdesk functions, remote support, and troubleshooting; Monitoring and reporting on device, service, infrastructure, security, and compliance; and Decommissioning devices upon employee departure
Also in the more ADVANCED category is architecture. Given how important mobile access is, architecture can make or break you. CLICK. We pass muster with your security architects. Unlike some of our appliance based competitors, we don’t hold your data hostage in the DMZ. We also don’t require that you synch or store LDAP data in the DMZ like our competitors do. Finally, the way we’re built doesn’t require you to open a bunch of ports to make the solution work. Some of the appliance based solutions would have you open 3x the number of ports we do. And because we meet security best practices, it’s just a lot easier and more straightforward to get buy-in on the deployment plan from your security and network counterparts.CLICK. Any business-critical mobile environment needs to be highly available. We support active-active clustering at all tiers so there are no points of failure. It’s industry-standard, straightforward, and clearly documented, so there’s no mystery. Some of our competitors say they are highly available, but make you call customer support for any information on how to configure it, and some do it through a series of steps that involve virtual machine snapshots, which is either a manual process or requires you to run scripts to make failover and failback work. Those just don’t scale – when you go down, you need your HA to just work. We also have a scale-out architecture with load balancing built in, so we can scale as your deployment grows.We also don’t require changes to your mail environment. Some of our competitors do, and we’ve learned that this has caused grief for IT because simple things like an upgrade or even a patch can cause downtime for Exchange, your MDM, or both until they can give you a patch to fix the problem.
Our customers have the option of taking advantage of our cloud deployment as well. We run on SAS70 Type II and FISMA Moderate compliant and Federal Cloud Certified infrastructure…CLICK. …that’s highly available, scalable, and globally redundant with four datacenters around the world. CLICK. It’s a truly cloud, multi-tenant solution, but with separate database instances for each of our customers so that their data won’t be co-mingled. This is unlike some of our cloud competitors who do co-mingle customer data in the cloud, and whose customers have experienced data loss, exposure, or corruption. This is also unlike some of our cloud competitors who do not offer secure access to the corporate backend such as LDAP, PKI, Exchange ActiveSync, and even the BES environment.