Business Etiquettes Ms. Rinki Rola Associate Professor, KIM
Outline Career Preparation Impression HandshakesMeeting and greeting Etiquette Interviewing Etiquette Mobile/Telephone Etiquette Office Etiquette
Career PreparationWhy Prepare?It’s a jungle out there…..Competition is strong, and the way we presentourselves is under closer examination morethan ever before.
Why Learn Etiquette?• We need a common language of social skills• We like to meet, talk, dine, and do business efficiently in a pleasant atmosphere without embarrassing ourselves or others• Those of us who possess and display good skills make lasting impressions
Impressions First impressions are vital and are formed anywhere between 4 and 60 seconds Impressions are long-lasting, often irreversible Initially based on stance, eye contact and dress
First Impressions• Within 30 seconds people judge your – Economic level – Educational level – Social position – Level of sophistication – Level of success• Within 4 minutes people decide your – Trustworthiness – Compassion – Reliability – Intelligence – Capability – Humility – Friendliness – Confidence
First Impressions Comparable business/social level = suitable for further interaction Higher business/social status = admired & cultivated (valuable) Lower business/social status = tolerated
Professional Etiquette• You only have ONE opportunity to make a good first impression
A,B,C’s of Image• Appearance – Color, wardrobe, grooming• Behavior – Etiquette, politeness, attitude• Communication – Verbal, nonverbal, written
Difference Between College and Business College Business• Individual • Teamwork• Tests • Relationships• Quantified • Subjective• Customer • Employee• Objective • Judgments• Written • Verbal• Senior • Trainee
Types of Handshakes
The Two-Handed Shake
The Finger Squeeze
The Bone Crusher
The Palm Pinch
The Limp Fish
The Proper Handshake • Firm, but not bone-crushing • Lasts about 3 seconds • May be "pumped" once or twice from the elbow • Is released after the shake, even if the introduction continues • Includes good eye contact with the other person
Introductions• Introducing yourself• Introducing others• Responding to introductions• What to do when you can’t remember names• Secret to remembering names
How To Introduce Yourself? • Stand up • Look the person in the eye • Extend your hand for a firm web-to-web handshake. Avoid: – Bone-crushing handshakes – “Wet fish” handshakes – Grabbing someone’s fingers • Say your name and something about yourself “Hello, I’m Rinki. I work in MBA department of Kalol Institute of Management as an Faculty”
Introducing Others• Who introduces who? – Introduce the person with lesser authority to the person with higher authority, regardless of gender – Highest person of rank is mentioned first. Remember: “Big, may I introduce Small.” – A younger person is always introduced to an older person – It is helpful to include the persons title
Tricks for remembering names • Repeat the person’s name a few times to yourself after you’re introduced. • Use the person’s name immediately in the conversation after an introduction. • Immediately introduce that new person to someone else you know. • Jot down the person’s name
Exchanging Business Cards• Carrying your card and be a giver of cards• Distinguished business card with updated information.• Neat and clean card ready for distribution in a card holder.• Presenting your card• Compliment while receiving a card• Set goals for distribution
Art of grooming• Clothing and accessories suitable for different occasions-footwear , makeup, hair care, skin care• Colour palette• Personal hygiene• Dress for the occasion and the time of the day• Elegance in grooming
What should I wear? I Don’t Think So !!
Clothing Tips for Men• Conservative 2-piece dark suit, navy blue or medium to dark gray.• Long sleeved blue or white shirt.• Tie complimenting in color or style• Socks one shade lighter than trousers• Dark polished shoes and matching belt• Jewelry – No bracelets, earrings or large rings.
Dress for Success
Clothing Tips for Women• Cotton Saree/ Dark conservative suit.• White or light colored long sleeved blouse that is not low cut..• Black well polished shoes with 1 to 1½ inch heels.• Limited conservative jewelry.• Hair neatly tied and off the face.• Simple business makeup.
Dress for Success
Body LanguageDo’s Make frequent eye contact Don’ts Smile Cross you arms Take notes Tap your feet Smile Clear your throat Nod frequently repeatedly Smile Bite your lips or nails Keep you hands out of your pocket
Workplace / Office Etiquettes• It talks about the basics of what is being required by you at workplace.• It talks about What your boss expects from you in terms of the way you look and the way you act.
What your boss expects?• Appearance• Punctuality• Respectful language
Office Etiquettes• Be polite and courteous to colleagues.• Handle the furniture with care.• When offered tea and coffee thank the person and throw the disposable cups in the dustbin.• Take an appointment if you want to meet a senior.• Always allow your boss to complete his conversation if he is over the phone• Always carry important papers in a folder.
Don’ts• Don’t hang around the corridor• Don’t smoke in the office premises.• Don’t gossip and criticize people.• Don’t giggle or talk loudly• Don’t spread litter around.• Don’t use stationery for personal use
Email Etiquettes• Be concise and to the point• Use proper spelling, grammar and punctuation• Use templates for frequently used responses• Answer swiftly.• Do not attach unnecessary files• Use proper structure and layout.• Do not overuse the high priority option.
…..Cont• Do not write in capital letter• Do not leave out the message thread.• Read and compile before you send it.• Do not overuse reply to all• Proper use of Cc, BCC• Take care with abbreviations• Don’t reply to spam• Do not forward chain letters• Do not use email to discuss confidential information.
The Perfect Candidate• A complete application• Personal appearance• Answering questions completely• Consistent work attendance• Positive attitude and behavior• Good interpersonal relations• Completing tasks efficiently
Pre-Interviewing Courtesies• Acknowledge your acceptance.• Do your homework on the company.• Prepare your questions.• Make sure you know how to get to the interview location• Coordinate your wardrobe and portfolio.• Look your best.• Be 10 minutes early.
The Interview• The Application• The Greetings – the handshake, the names• The Chit – Chat• The Core – the interviewing questions• The Questions - Have your questions ready!• The Close – What happens next?
Post Interview• Ask for their Business Card.• Write down important discussion points.• Write a thank you letter.• Follow up with a phone call.
Mobile etiquette• Use of silent/vibrate mode.• Do not use mobile while driving• Volume and pitch and tone while using• Avoid jazzy ring tones while at work.• Maintain privacy while talking• Switch off when asked for.• Avoid multitasking
Dining with Style and Grace
Knowing table etiquette will put you at ease.
Top 10 Things to Remember1. Know how to navigate the place setting. Solids (food) are on your left. Liquids (beverages) are on your right. Pass counter-clockwise.2. Don’t touch your head or face at the table.3. Cell phones and pagers are off or silent.4. Excuse yourself when necessary; leaving between courses or during breaks in conversation.5. Make good choices when ordering.
Top 10 Things to Remember6. Do leave dropped silverware on the floor in a restaurant. Quietly signal the wait staff to bring another piece.7. Remove alien objects from your mouth with your fingers and place them at the edge of your plate.8. Pace yourself according to the others at the table.9. Don’t draw attention to the fact that you are uncomfortable or out of your element. If something embarrassing happens, make light of it.10. Be a good host, or follow the lead of the host. Always thank your host!!
Conversations during mealsSimilar to mingling situationsInclude everyone at table in conversationSafe topics, positive commentsNo business conversation until everyone hasordered, or until main courseDon’t dominate conversation