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03 listening skills
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03 listening skills

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  • 1. Listening Skills By Nurul Kahfi 031109133 VII D
  • 2. Introduction• Almost 45% of time we spend in listening.• An essential management and leadership skill.• A process of receiving, interpreting and reacting to a message.• Difference between listening & hearing
  • 3. Types of Listening• Appreciative listening• Empathetic listening• Comprehensive listening• Critical listening
  • 4. Traits of a Good Listener• Being non-evaluative• Paraphrasing• Reflecting implications• Reflecting hidden feelings• Inviting further contributions• Responding non-verbally
  • 5. Active Versus Passive listening• Show keenness• Expressions• Alertness• Questions• Not neglecting physical aspects• Valid reason for criticism
  • 6. Implications• Good listening helps you to take better decisions and make better policies in organization.• On the contrary lack of proper listening can lead to embarrassing situations because of a gap in coordination and understanding.
  • 7. Tips for Effective Listening• DO’s • Don’ts• Be mentally prepared to listen • Not to pay undue emphasis on• Evaluate the speech not the vocabulary as you can use the speaker context to understand the meaning• Be unbiased to the speaker by • Not to pay too much attention to depersonalizing your feelings the accessories and clothing of the• speaker Fight distractions by closing off sound sources • Not to prepare your responses• Be open minded while the speaker is speaking • Avoid preconceptions and• Ask questions to clarify and not prejudices to overshadow intelligence • Not to get distracted by outside• Paraphrase from time to time influences• Send appropriate non-verbal • Not to interrupt too often signals time to time • Not to show boredom
  • 8. Conclusion• You do not listen with just your ears. You listen with your eyes and with your sense of touch. You listen with your mind, your heart, your imagination. (Egan Gerard)• A good conversationalist is popular, a good listener even more so. Talk only if you have something to say.
  • 9. T h a n k y o u… • nIKHIL jOSHI • e-mail: • nikhiljoshi@gcet.ac.in • nikhileshjoshi@yahoo.co.in • My Websites: • www.geocities.com/nikhiljoshi/saregama • www.nikhiljoshi2007.blogspot.com • www.gcet-languageclub.blogspot.com

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