Team work
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  • 1. CE 203 Working in Teams This presentation on Working in Teams was found at:
  • 2. Teamwork …
    • is becoming a more and more common mode of operation in business
    • is replacing top-down, chain-of-command
    • helps to improve:
      • internal processes
      • external relationships with customers and suppliers
  • 3. WHY ?
    • Complexity of problems requires more varied expertise than one person possesses
    • People working together rather than individually generate more and better ideas
    • Diversity results in more widely acceptable solutions
    • Buy-in of whole organization more likely
  • 4. Some things to consider about teaming
    • There are many examples of very successful “team” or “group” work
    • (But) teams don’t guarantee success
      • Most of us are more comfortable working on our own than in a team
      • Most of us are initially apprehensive about “group work”
      • The whole can be “more” or “less” than the sum of its parts
  • 5. Team Success
    • Two primary aspects of teamwork:
      • The Task-the work to be done!
      • The Relationships-interpersonal connections
  • 6. Signs of Successful Teams
    • Meetings start on time
    • Brief meeting minutes are distributed
    • Motivations of team members are known
    • Tasks are clearly understood by all
    • Changes are developed collaboratively
    • Meetings are informal but productive
    • Meetings do not drag on
    • Discussions are focused
  • 7. Signs of Successful Teams (cont’d)
    • Everyone participates
    • Everyone listens - ideas have a fair hearing
    • Independent critical thinking is encouraged
    • Criticism is frequent, open, and frank
    • Disagreements are settled openly
    • Team leader (or other) does not dominate
    • Tasks are completed on schedule
  • 8. Signs of Non-successful Teams
    • Most or all of the work is done by one or two
    • Jobs are segmented and simply assembled
    • Record keeping is poor
    • Communication is sporadic
    • Respect for fellow team members is lacking
    • Conflicts are left unresolved
  • 9. Team Formation Stages (see course packet)
    • Forming
    • Storming
    • Norming
    • Performing
    • Adjourning
  • 10. Team Make Up
    • In the “real world”, often all stakeholders involved in the process or problem
    • In this class, 4/5 class members “randomly” selected
    • In terms of roles (see course packet):
      • Facilitator
      • Leader
      • Recorder
      • Editor
      • Assistant
  • 11. Duties of Different Roles
    • For some common roles and responsibilities, see
      • Course Packet
      • CCE Communication Guide
    • In any case, it is important to assign each of basic responsibilities to SOMEONE!
  • 12. Suggested roles for CE 203 teams
    • Facilitator (temporary - first name on team list?)
      • Oversees the selection of the team leader
      • Often, in “real life”, is not a stakeholder and serves to help the team follow good teaming rules
    • Facilitator (if permanent)
      • Keeps team focused
      • Encourages participation from all
      • Protects members from personal attack (but remains neutral)
      • Suggests alternatives when team is stalled
      • Plays role of “critical evaluator” to avoid groupthink
  • 13. Suggested roles for CE 203 teams
    • Leader
      • Prepares meeting agendas
      • Runs team meetings
      • Keeps the team on track and on schedule
      • Ensures that all report sections have primary authors
      • Assists any/all team members as necessary
      • Mediates conflicts between team members
      • Contributes to the development of the discussion section
      • Picks up all the slack
  • 14. Suggested roles for CE 203 teams
    • Recorder
      • Takes notes at meetings
      • Sends short e-mails with meeting minutes and action items
      • Sends e-mail reminders
      • Provides meeting minutes for inclusion in the report
      • Assumes the role of leader if necessary
      • Contributes to the development of the discussion section
      • Works with the assistant to produce the final plots and tables
  • 15. Suggested roles for CE 203 teams
    • Editor
      • Assembles the draft report
      • Contributes to the development of the discussion section
      • Does the final proof reading and final editing of the report
      • Makes report copies
      • Turns in the report on time
  • 16. Suggested roles for CE 203 teams
    • Assistant (2?)
      • Contributes to the development of the discussion section
      • Assists the editor with the first draft
      • Proof reads and edits the draft report
      • Produces final plots and tables
      • Assists editor with final draft and proofing
  • 17. Features of Effective Team Meetings
    • Introductions
    • Location
    • Attendance and Promptness
    • Agenda
    • Review
    • Goals
    • Minutes/Action Items
      • Tasks
      • Responsibilities
      • Schedule
  • 18. Team Ground Rules
    • Reach decisions by consensus (not by majority vote)
    • Listen to what others have to say
    • Come to meetings prepared
    • Arrive at meetings on time
    • Expect contributions from everyone, domination by no one
    • Keep good records of your work
    • Treat everyone with respect and deal openly and intelligently with conflict
  • 19. Techniques for generating ideas
    • Brainstorming
      • a.k.a. Itemized Positive Response or IPR
      • short time limit often specified (5-10 min.)
      • ideas spoken (and recorded) as they occur
      • criticism/evaluation not allowed during idea-generating session
      • evaluation period often follows (break first?)
    • Synectics (adapting an idea or solution from one field to solve a problem in another field)
    • Check-off list (modify existing solution)
  • 20. Avoid “groupthink”
    • Only a few alternatives are ever considered
    • Initial decisions are never re-examined
    • No time taken to improve rejected alternatives
    • Experts outside the group are not consulted
    • Potential difficulties are not discussed
  • 21. More information on teaming…
    • Course packet websites, including:
      • (good summary, keen and sometimes humorous observations)
      • (thorough, fairly long)
    • Personality types
      • (Jung-Myers-Briggs typological approach to personality)
  • 22. Team Assignments
    • Several team “projects” this semester
    • Roles should be rotated
    • Grading
      • Each member gets the team grade unless, based on peer evaluation, they do not “contribute”