cfactor Social Business Solutions

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cfactor® provides social business solutions that leverage social web tools and strategies within a suite of workforce communication / automation solutions. cfactor uniquely connects people, work process, social media and existing technologies to drive new insights and efficiencies, fundamentally transforming how our clients do business. Since its founding in 1999, cfactor has been delivering enterprise applications for Global 2000 companies.

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cfactor Social Business Solutions

  1. 1. Social Business Solutions Presentation Social Business Solutions
  2. 2. What We Do cfactor Works Inc.® uses social web technology and strategies to deliver enterprise solutions.
  3. 3. communications communities workforce unify smart efficiency communities execute workforce expert- insight infused impact productivity end-to-end © 2010 cfactor Works Inc. www.cfactorworks.com
  4. 4. How We Do It STRATEGY + PRODUCTS = SOLUTIONS communications engagement unification transformation communities productivity innovation workforce knowledge insight © 2010 cfactor Works Inc. www.cfactorworks.com
  5. 5. Why We Do It This Way “…enterprises are unlikely to adopt standalone, single-purpose microblogging products.” Gartner, February 2010 “What’s in the workflow is what gets used…participating in online work communities often becomes just another to do…” McKinsey, February 2009 “Through 2012, over 70 percent of IT-dominated social media initiatives will fail.” Gartner, February 2010 © 2010 cfactor Works Inc. www.cfactorworks.com
  6. 6. cfactor Profile © 2010 cfactor Works Inc. www.cfactorworks.com
  7. 7. Success Stories © 2010 cfactor Works Inc. www.cfactorworks.com
  8. 8. We’re making business communications simple.
  9. 9. Communications Product Features Photos Polling Auditing /Resonance Blog Ratings Content mgmt Brand mgmt Surveys Document mgmt Wiki Practitioner HQ Tagging Syndication Events © 2010 cfactor Works Inc. www.cfactorworks.com
  10. 10. Communication Product Benefits unify execute impact © 2010 cfactor Works Inc. www.cfactorworks.com
  11. 11. Unify Brand unify brand © 2010 cfactor Works Inc. www.cfactorworks.com
  12. 12. Unify Broadcast Platform unify broadcast platform © 2010 cfactor Works Inc. www.cfactorworks.com
  13. 13. Execute Effective Media execute effective media © 2010 cfactor Works Inc. www.cfactorworks.com
  14. 14. Execute Enterprise Reach execute enterprise reach roles location frequency org. structure © 2010 cfactor Works Inc. www.cfactorworks.com
  15. 15. Impact Resonance impact resonance views dispersion comments sentiment actions © 2010 cfactor Works Inc. www.cfactorworks.com
  16. 16. Impact Business Outcomes impact business outcomes increase revenue communicate change product awareness reinforce culture foster engagement © 2010 cfactor Works Inc. www.cfactorworks.com
  17. 17. Shaw Case Study People Powered © 2010 cfactor Works Inc. www.cfactorworks.com
  18. 18. Shaw Case Study © 2010 cfactor Works Inc. www.cfactorworks.com
  19. 19. Shaw Case Study 11,000 Searches In less than 2 months 4x Intranet Traffic 280,000 visits – 28/employee. 3,300+ sales referrals in the first 2 quarters © 2010 cfactor Works Inc. www.cfactorworks.com
  20. 20. Building Communities Out Of Companies®
  21. 21. Communities Product Features Photos Experts Polling Mentors Blogs Forums Events Metrics Personal Networks Branding Role-based Ratings Wikis Workspace Updates Surveys Chat Tagging Resource docs RSS Endorsements Personal Profiles Practitioner HQ © 2010 cfactor Works Inc. www.cfactorworks.com
  22. 22. Communities Product Benefits smart communities workforce insight productivity © 2010 cfactor Works Inc. www.cfactorworks.com
  23. 23. smart communities  embedded in the workforce  position / role-based  infused in day-to-day work © 2010 cfactor Works Inc. www.cfactorworks.com
  24. 24. workforce insight  measure contribution & sentiment  locate & mine talent  comprehensive employee views  leverage formal & informal experts © 2010 cfactor Works Inc. www.cfactorworks.com
  25. 25. productivity  specialized expert hubs  unify people, work process & systems  grassroots innovation  access trusted knowledge © 2010 cfactor Works Inc. www.cfactorworks.com
  26. 26. DeVry Case Study Unifying An Enterprise © 2010 cfactor Works Inc. www.cfactorworks.com
  27. 27. DeVry Case Study © 2010 cfactor Works Inc. www.cfactorworks.com
  28. 28. DeVry Case Study 4,052 endorsements ↑204% from launch 487,081 logins 95% of employees 25-75% productivity 40,000+ transactions gains © 2010 cfactor Works Inc. www.cfactorworks.com
  29. 29. There is an easier way, unifying workforce management.
  30. 30. Workforce Product Features Development, Succession & Learning Talent Mgmt Manager Self-Service Workforce Analytics Time & Attendance Benefits Enrollment Employee Mgmt Center Total Compensation Statements Employee Self-Service Compensation Planning Practitioner HQ Onboarding Performance Mgmt Life Events Mgmt © 2010 cfactor Works Inc. www.cfactorworks.com
  31. 31. Workforce Product Benefits efficiency expert-infused end-to-end © 2010 cfactor Works Inc. www.cfactorworks.com
  32. 32. efficiency  central gateway  specialized workspace hubs  transnational & multilingual  configurable work process © 2010 cfactor Works Inc. www.cfactorworks.com
  33. 33. expert-infused  experts attached to the activity  knowledge centers on the process  role / position-based  continuous process improvement © 2010 cfactor Works Inc. www.cfactorworks.com
  34. 34. end-to-end  enhance & unify existing systems  infuse processes from various systems with flexible workflow & reporting © 2010 cfactor Works Inc. www.cfactorworks.com
  35. 35. Zions Case Study Driving Enterprise Efficiency © 2010 cfactor Works Inc. www.cfactorworks.com
  36. 36. Zions Case Study Screenshot © 2010 cfactor Works Inc. www.cfactorworks.com
  37. 37. Zions Case Study 112,000 transactions < 24 months 4 positions eliminated Data entry labor savings 25-75% productivity Depending upon the nature of the transaction gains © 2010 cfactor Works Inc. www.cfactorworks.com
  38. 38. Our Work Sample Client Portfolio
  39. 39. Starbucks Starbucks - Learning © 2010 cfactor Works Inc. www.cfactorworks.com
  40. 40. Eddie Bauer Eddie Bauer © 2010 cfactor Works Inc. www.cfactorworks.com
  41. 41. Wellness Wellness / DeVry Live Well © 2010 cfactor Works Inc. www.cfactorworks.com
  42. 42. Training & Development / Development Training & DeVry 8 to Great Leadership Development © 2010 cfactor Works Inc. www.cfactorworks.com
  43. 43. Careers Careers / DeVry Careers Connections & Videos © 2010 cfactor Works Inc. www.cfactorworks.com
  44. 44. Members Community STF / Membership Site & Community © 2010 cfactor Works Inc. www.cfactorworks.com
  45. 45. Internal Sales Program – Internal Sales Communications & Contests / Shaw © 2010 cfactor Works Inc. www.cfactorworks.com
  46. 46. Environments Multilingual Multilingual Environments / Shaw © 2010 cfactor Works Inc. www.cfactorworks.com
  47. 47. Environments Multibrand Multi-brand Environments – DeVry’s 9 Brands © 2010 cfactor Works Inc. www.cfactorworks.com
  48. 48. Events Management Events Management © 2010 cfactor Works Inc. www.cfactorworks.com
  49. 49. Recruitment Recruitment © 2010 cfactor Works Inc. www.cfactorworks.com
  50. 50. Compensation Compensation © 2010 cfactor Works Inc. www.cfactorworks.com
  51. 51. Communities Communities example © 2010 cfactor Works Inc. www.cfactorworks.com
  52. 52. Processes Socially Infused Socially Infused Processes example © 2010 cfactor Works Inc. www.cfactorworks.com
  53. 53. Manager Hub (a) Manager Hub (a) © 2010 cfactor Works Inc. www.cfactorworks.com
  54. 54. Manager Hub (b) Manager Hub (b) © 2010 cfactor Works Inc. www.cfactorworks.com
  55. 55. Employee Hub Employee Hub © 2010 cfactor Works Inc. www.cfactorworks.com
  56. 56. Care to have a look under the hood? Additional Information Platform | Integrations | Deployment Client Success | Timeline | Pricing © 2010 cfactor Works Inc. www.cfactorworks.com
  57. 57. The cfactor Platform  Native Web Application  3-Tier Architecture  Flexible – highly configurable  Scalable - supports high redundancy configuration  Uses the latest Web languages / protocols - Ajax, Java, JSP, XML, XSL, HTML © 2010 cfactor Works Inc. www.cfactorworks.com
  58. 58. Example Integrations © 2010 cfactor Works Inc. www.cfactorworks.com
  59. 59. cfactor is deployed on a Software-As-A-Service Deployment Model basis (“SaaS”)  Secure  SAS 70  Reliable  Average Uptime 99.9%+  Convenient  We supply hardware, software, expertise  Cost-Effective  Economies of scale © 2010 cfactor Works Inc. www.cfactorworks.com
  60. 60. Client Success Program  We are there with you every step of the way  You will meet a number of cfactor folks throughout your relationship with us, following is a sampling:  Dedicated Client Success Manager (for the duration of your relationship with us)  Social Business Strategist  Sales Representative / Product Consultant  Project Manager / Technical Lead / Project Team  Social Business Analyst  Customer Service Representative(s) © 2010 cfactor Works Inc. www.cfactorworks.com
  61. 61. Project Timeline * Deployment [2 weeks] Planning Adoption & [4 -6 Analytics weeks] [ongoing Configuration & ] Integration Strategy & [8-12 weeks] Goals[2 weeks] * Note: Timeline dependent upon many factors (i.e. scope of deployment, number of products/modules, interfaces, business process mapping/configuration, etc.) © 2010 cfactor Works Inc. www.cfactorworks.com
  62. 62. Pricing Model  There are 2 components to cfactor pricing: 1) One-Time Configuration & Implementation Fees 2) Recurring Subscription Fees • Based on a Per Employee Per Month (“PEPM”) fee, price depends on specific functionality chosen & number of employees  Our goal is the same as yours – to maximize participation & thereby business benefits. As such, our Social Business Strategy Program is included within our standard pricing © 2010 cfactor Works Inc. www.cfactorworks.com
  63. 63. Contact us… Gary Givan, Vice President of Sales ggivan@cfactorworks.com 720-535-1835 © 2010 cfactor Works Inc. www.cfactorworks.com

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