S  O  U  T  H  W  E  S  T     A  I  R  L  I  N  E  S  <br />I  T  ‘  S     N  O  T     J  U  S  T     A     C  A  R  E  E ...
SOUTHWEST AIRLINES IS AN AMERICAN LOW-COST AIRLINE AND THE WORLD’S LARGEST LOW-COST 	CARRIER<br />
THEY ARE THE LARGEST AIRLINE IN THE WORLD BY NUMBER OF PASSENGERS CARRIED PER YEAR . AS OF DECEMBER 31, 2009, SOUTHWEST OP...
SOUTHWEST AIRLINES HAS CARRIED MORE PASSENGERS THAN ANY OTHER U.S. AIRLINE SINCE  AUGUST 2006 FOR COMBINED DOMESTIC 	     ...
ONE OF THE KEY COMPONENTS TO THE SUCCESS OF SOUTHWEST AIRLINES IS IT’S UNIQUE APPROACH TO THE PHILOSOPHY OF IT’S EMPLOYEES...
C O – F O U N D E R HERB  KELLEHERAND  C E OGARY KELLEYB  A  S  I  C      P  H  I  L  O  S  O  P  H  I  E  S  :<br /><ul><...
SHARE KNOWLEDGE
MUTUAL RESPECT
DEVELOP ORGANIZATIONAL PRACTICES THAT STRENGTHEN RELATIONSHIPS
PERSONAL ACTION SHOWS EMPLOYEES THE IMPORTANCE OF   RELATIONSHIPS
OPEN DOOR POLICY
LISTEN TO EVERYBODY</li></ul>Co-Founder Herb Kelleher and CEO Gary Kelley basic philosophies:<br />
T H E      S O U T H W E S T    W A Y<br />
EXPECTATIONS  FOR  ALL  EMPLOYEES<br />L  I  V  E  T  H  E      S  O  U  T  H  W  E  S  T      W  A  Y<br />WARRIOR SPIRIT...
WORK THE SOUTHWEST WAY<br />FOCUS ON SAFETY<br />MEET OPERATIONAL OBJECTIVES<br />KNOW AND FOLLOW ALL SAFETY AND SECURITY<...
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South west airlines school presentation

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South west airlines school presentation

  1. 1. S O U T H W E S T A I R L I N E S <br />I T ‘ S N O T J U S T A C A R E E R --- I T ‘ S A C A U S E <br />
  2. 2. SOUTHWEST AIRLINES IS AN AMERICAN LOW-COST AIRLINE AND THE WORLD’S LARGEST LOW-COST CARRIER<br />
  3. 3. THEY ARE THE LARGEST AIRLINE IN THE WORLD BY NUMBER OF PASSENGERS CARRIED PER YEAR . AS OF DECEMBER 31, 2009, SOUTHWEST OPERATES MORE THAN 3,200 FLIGHTS DAILY.<br />
  4. 4. SOUTHWEST AIRLINES HAS CARRIED MORE PASSENGERS THAN ANY OTHER U.S. AIRLINE SINCE AUGUST 2006 FOR COMBINED DOMESTIC AND INTERNATIONAL PASSENGERS<br />
  5. 5. ONE OF THE KEY COMPONENTS TO THE SUCCESS OF SOUTHWEST AIRLINES IS IT’S UNIQUE APPROACH TO THE PHILOSOPHY OF IT’S EMPLOYEES<br />
  6. 6. C O – F O U N D E R HERB KELLEHERAND C E OGARY KELLEYB A S I C P H I L O S O P H I E S :<br /><ul><li>SUCCESS IS BASED ON SHARED GOALS
  7. 7. SHARE KNOWLEDGE
  8. 8. MUTUAL RESPECT
  9. 9. DEVELOP ORGANIZATIONAL PRACTICES THAT STRENGTHEN RELATIONSHIPS
  10. 10. PERSONAL ACTION SHOWS EMPLOYEES THE IMPORTANCE OF RELATIONSHIPS
  11. 11. OPEN DOOR POLICY
  12. 12. LISTEN TO EVERYBODY</li></ul>Co-Founder Herb Kelleher and CEO Gary Kelley basic philosophies:<br />
  13. 13. T H E S O U T H W E S T W A Y<br />
  14. 14. EXPECTATIONS FOR ALL EMPLOYEES<br />L I V E T H E S O U T H W E S T W A Y<br />WARRIOR SPIRIT<br />Work Hard<br />Desire to be the best<br />Be courageous<br />Display a sense<br />of urgency<br />Persevere<br />Innovate<br />SERVANT’S HEART<br />Follow The Golden Rule<br />Treat others with respect<br />Put others first<br />Demonstrate proactive<br />Customer Service<br />Embrace the SWA Family<br />FUN-LUVING ATTITUDE<br />Have FUN<br />Don’t take yourself too seriously<br />Maintain perspective (balance)<br />Celebrate successes<br />Enjoy your work<br />Be a passionate Teamplayer<br />
  15. 15. WORK THE SOUTHWEST WAY<br />FOCUS ON SAFETY<br />MEET OPERATIONAL OBJECTIVES<br />KNOW AND FOLLOW ALL SAFETY AND SECURITY<br />POLICIES AND PROCEDURES<br />FOCUS ON HIGH CUSTOMER SERVICE DELIVERY<br />STRIVE FOR CONTINUOUS IMPROVEMENT<br />DEMONSTRATE INTEGRITY IN ALL ACTIONS<br />FOCUS ON LOW COST<br />COMPLETE DAILY JOB DUTIES AT LOWEST COST POSSIBLE<br />COMPLETE PROJECTS ONTIME AND ON BUDGET<br />
  16. 16. A D D I T I O N A L E X P E C T A T I O N S F O R L E A D E R S<br />DEVELOP PEOPLE<br />KNOW YOUR PEOPLE<br />SET CLEAR EXPECTATIONS<br />DELEGATE RESPONSIBILITY; HOLD PEOPLE ACCOUNTABLE<br />ENCOURAGE STRENGTHS; ADDRESS WEAKNESSES<br />PROVIDE TIMELY, CANDID FEEDBACK<br />BUILD A BENCH<br />BUILD GREAT TEAMS<br />IDENTIFY THE RIGHT PEOPLE FOR THE RIGHT JOB<br />BUILD AND MAINTAIN TRUST AMONG TEAMMEMBERS<br />ENCOURAGE VIGOROUS DEBATE AND DIALOGUE<br />GAIN COMMITMENT TO SHARED GOALS<br />SEEK DIVERSITY<br />ALWAYS BE ON THE LOOKOUT FOR GREAT PEOPLE<br />
  17. 17. A D D I T I O N A L E X P E C T A T I O N S F O R L E A D E R S<br />THINK STRATEGICALLY<br />SEE BEYOND TODAY’S ACTIVITIES<br />ACT LIKE AN OWNER<br />EMBRACE PROBLEM SOLVING<br />TRANSLATE BROAD OBJECTIVES INTO<br />SPECIFIC ACTION PLANS<br />
  18. 18. C O M M U N I C A T E E F F E C T I V E L Y<br />B E A N A C T I V E L I S T E N E R <br />P R E S E N T W I T H I M P A C T<br />K N O W Y O U R A U D I E N C E<br />C O M M U N I C A T E O P E N L Y A N D O F T E N <br />P A R T I C U L A R L Y D U R I N G U N C E R T A I N T I M E S<br /> A D D I T I O N A L<br /> E X P E C T A T I O N S<br />F O R S E N I O R S O U T H W E S T L E A D E R S<br />
  19. 19. ADDITIONAL EXPECTATIONS OF SENIOR SOUTHWEST LEADERS<br />DEMONSTRATE CAPACITY<br /> P R O A C T I V E L Y M A N A G E Y O U R T I M E<br /> B E D E C I S I V E<br /> D E L E G A T E D E L I B E R A T E L Y<br /> F O C U S O N P R I O R I T I Z A T I ON<br />
  20. 20. ADDITIONAL EXPECTATIONS OF SENIOR SOUTHWEST LEADERS<br />BE A CHANGE LEADER<br /> CAST A COMPELLING VISION<br /> BUILD A GUIDING TEAM<br /> COMMUNICATE FOR BUY-IN<br /> MAKE IT STICK<br />
  21. 21. B E K N O W L E D G E A B L E<br />BE SELF-AWARE<br /> KNOW OUR BUSINESS AND<br /> OUR INDUSTRY<br /> LEARN ON THE FLY<br /> DRIVE FOR SELF IMPROVEMENT<br />
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