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South west airlines school presentation

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  • 1. S O U T H W E S T A I R L I N E S
    I T ‘ S N O T J U S T A C A R E E R --- I T ‘ S A C A U S E
  • 2. SOUTHWEST AIRLINES IS AN AMERICAN LOW-COST AIRLINE AND THE WORLD’S LARGEST LOW-COST CARRIER
  • 3. THEY ARE THE LARGEST AIRLINE IN THE WORLD BY NUMBER OF PASSENGERS CARRIED PER YEAR . AS OF DECEMBER 31, 2009, SOUTHWEST OPERATES MORE THAN 3,200 FLIGHTS DAILY.
  • 4. SOUTHWEST AIRLINES HAS CARRIED MORE PASSENGERS THAN ANY OTHER U.S. AIRLINE SINCE AUGUST 2006 FOR COMBINED DOMESTIC AND INTERNATIONAL PASSENGERS
  • 5. ONE OF THE KEY COMPONENTS TO THE SUCCESS OF SOUTHWEST AIRLINES IS IT’S UNIQUE APPROACH TO THE PHILOSOPHY OF IT’S EMPLOYEES
  • 6. C O – F O U N D E R HERB KELLEHERAND C E OGARY KELLEYB A S I C P H I L O S O P H I E S :
    • SUCCESS IS BASED ON SHARED GOALS
    • 7. SHARE KNOWLEDGE
    • 8. MUTUAL RESPECT
    • 9. DEVELOP ORGANIZATIONAL PRACTICES THAT STRENGTHEN RELATIONSHIPS
    • 10. PERSONAL ACTION SHOWS EMPLOYEES THE IMPORTANCE OF RELATIONSHIPS
    • 11. OPEN DOOR POLICY
    • 12. LISTEN TO EVERYBODY
    Co-Founder Herb Kelleher and CEO Gary Kelley basic philosophies:
  • 13. T H E S O U T H W E S T W A Y
  • 14. EXPECTATIONS FOR ALL EMPLOYEES
    L I V E T H E S O U T H W E S T W A Y
    WARRIOR SPIRIT
    Work Hard
    Desire to be the best
    Be courageous
    Display a sense
    of urgency
    Persevere
    Innovate
    SERVANT’S HEART
    Follow The Golden Rule
    Treat others with respect
    Put others first
    Demonstrate proactive
    Customer Service
    Embrace the SWA Family
    FUN-LUVING ATTITUDE
    Have FUN
    Don’t take yourself too seriously
    Maintain perspective (balance)
    Celebrate successes
    Enjoy your work
    Be a passionate Teamplayer
  • 15. WORK THE SOUTHWEST WAY
    FOCUS ON SAFETY
    MEET OPERATIONAL OBJECTIVES
    KNOW AND FOLLOW ALL SAFETY AND SECURITY
    POLICIES AND PROCEDURES
    FOCUS ON HIGH CUSTOMER SERVICE DELIVERY
    STRIVE FOR CONTINUOUS IMPROVEMENT
    DEMONSTRATE INTEGRITY IN ALL ACTIONS
    FOCUS ON LOW COST
    COMPLETE DAILY JOB DUTIES AT LOWEST COST POSSIBLE
    COMPLETE PROJECTS ONTIME AND ON BUDGET
  • 16. A D D I T I O N A L E X P E C T A T I O N S F O R L E A D E R S
    DEVELOP PEOPLE
    KNOW YOUR PEOPLE
    SET CLEAR EXPECTATIONS
    DELEGATE RESPONSIBILITY; HOLD PEOPLE ACCOUNTABLE
    ENCOURAGE STRENGTHS; ADDRESS WEAKNESSES
    PROVIDE TIMELY, CANDID FEEDBACK
    BUILD A BENCH
    BUILD GREAT TEAMS
    IDENTIFY THE RIGHT PEOPLE FOR THE RIGHT JOB
    BUILD AND MAINTAIN TRUST AMONG TEAMMEMBERS
    ENCOURAGE VIGOROUS DEBATE AND DIALOGUE
    GAIN COMMITMENT TO SHARED GOALS
    SEEK DIVERSITY
    ALWAYS BE ON THE LOOKOUT FOR GREAT PEOPLE
  • 17. A D D I T I O N A L E X P E C T A T I O N S F O R L E A D E R S
    THINK STRATEGICALLY
    SEE BEYOND TODAY’S ACTIVITIES
    ACT LIKE AN OWNER
    EMBRACE PROBLEM SOLVING
    TRANSLATE BROAD OBJECTIVES INTO
    SPECIFIC ACTION PLANS
  • 18. C O M M U N I C A T E E F F E C T I V E L Y
    B E A N A C T I V E L I S T E N E R
    P R E S E N T W I T H I M P A C T
    K N O W Y O U R A U D I E N C E
    C O M M U N I C A T E O P E N L Y A N D O F T E N
    P A R T I C U L A R L Y D U R I N G U N C E R T A I N T I M E S
    A D D I T I O N A L
    E X P E C T A T I O N S
    F O R S E N I O R S O U T H W E S T L E A D E R S
  • 19. ADDITIONAL EXPECTATIONS OF SENIOR SOUTHWEST LEADERS
    DEMONSTRATE CAPACITY
    P R O A C T I V E L Y M A N A G E Y O U R T I M E
    B E D E C I S I V E
    D E L E G A T E D E L I B E R A T E L Y
    F O C U S O N P R I O R I T I Z A T I ON
  • 20. ADDITIONAL EXPECTATIONS OF SENIOR SOUTHWEST LEADERS
    BE A CHANGE LEADER
    CAST A COMPELLING VISION
    BUILD A GUIDING TEAM
    COMMUNICATE FOR BUY-IN
    MAKE IT STICK
  • 21. B E K N O W L E D G E A B L E
    BE SELF-AWARE
    KNOW OUR BUSINESS AND
    OUR INDUSTRY
    LEARN ON THE FLY
    DRIVE FOR SELF IMPROVEMENT