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Vivocha - MultiChannelDays 2013
Vivocha - MultiChannelDays 2013
Vivocha - MultiChannelDays 2013
Vivocha - MultiChannelDays 2013
Vivocha - MultiChannelDays 2013
Vivocha - MultiChannelDays 2013
Vivocha - MultiChannelDays 2013
Vivocha - MultiChannelDays 2013
Vivocha - MultiChannelDays 2013
Vivocha - MultiChannelDays 2013
Vivocha - MultiChannelDays 2013
Vivocha - MultiChannelDays 2013
Vivocha - MultiChannelDays 2013
Vivocha - MultiChannelDays 2013
Vivocha - MultiChannelDays 2013
Vivocha - MultiChannelDays 2013
Vivocha - MultiChannelDays 2013
Vivocha - MultiChannelDays 2013
Vivocha - MultiChannelDays 2013
Vivocha - MultiChannelDays 2013
Vivocha - MultiChannelDays 2013
Vivocha - MultiChannelDays 2013
Vivocha - MultiChannelDays 2013
Vivocha - MultiChannelDays 2013
Vivocha - MultiChannelDays 2013
Vivocha - MultiChannelDays 2013
Vivocha - MultiChannelDays 2013
Vivocha - MultiChannelDays 2013
Vivocha - MultiChannelDays 2013
Vivocha - MultiChannelDays 2013
Vivocha - MultiChannelDays 2013
Vivocha - MultiChannelDays 2013
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Vivocha - MultiChannelDays 2013

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Vivocha - MultiChannelsDays 2013 - hybris extend partner

Vivocha - MultiChannelsDays 2013 - hybris extend partner

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  • 1. Turbocharge your Online Sales:how to increase conversion rate thanks to multichannel customer support
  • 2. HAVE YOU EVER ABANDONED ANONLINE PURCHASEbecause you couldn’t find the information you needed?
  • 3. 60% 90%consumers abandon the of abandoned shoppingtransaction if they can’t carts go cold within anfind immediate support hour(Forrester) (Harvard research)
  • 4. ACCORDING TO FORRESTER RESEARCH ROUGHLYHALF OF ONLINE CONSUMERS SAY THAT:“having their questions answered by a live personwhile in the process of online shopping is one of themost important features on a Web site”(Forrester Research, Inc.)
  • 5. We help brands sell more online thanks to bettercustomer supportVivocha provides an Online Customer Interaction platform thatenables businesses to seamlessly communicate with prospectsand customers right on the website, using any combination ofVoIP, Video, chat, audio callbacks and collaboration tools likeCo-browsing, form & document sharing.
  • 6. WE’RE FEEDBACK DRIVEN we surveyed more than 1.700 online shoppers 75% 57% 55%WILL INCREASE ITS WANT DIRECT LIKE PROACTIVEBUYING ATTITUDE CONTACT HELP
  • 7. 25X more paying customers“ Thanks to our analytics tool we discovered thatcustomers that interact via Vivocha convert intopaying customers 25x more than self servicecustomers” Nicola LanzettaSenior Vice President ENEL*the 2nd largest Utility in Europe
  • 8. OUR CUSTOMERS
  • 9. A CLOUD-BASED SERVICE THAT ALLOWS ANY COMPANY TO PROVIDE LIVE SUPPORT TO ONLINE CUSTOMERS
  • 10. click2call chat co-browsing voice video MULTICHANNEL
  • 11. + SIMPLE+ SMART+ BEAUTIFUL
  • 12. PROACTIVEENGAGEMENTDecide when and whoto engage, based onwide variety of rules
  • 13. WEB FOUNDRY
  • 14. WEB FOUNDRY
  • 15. WEB FOUNDRY
  • 16. WEB FOUNDRY
  • 17. WEB FOUNDRY
  • 18. AGENT DESKTOP
  • 19. AGENT DESKTOP
  • 20. AGENT DESKTOP
  • 21. AGENT DESKTOP
  • 22. AGENT DESKTOP
  • 23. ANALYTICS
  • 24. ANALYTICS
  • 25. ANALYTICS
  • 26. API
  • 27. Agent Desktop APIAPI Analytics API Front-end API CTI API
  • 28. VIVOCHAFULLY INTEGRATED MULTIMEDIA CUSTOMER OPERATIONS SCALABILITYCOMMUNICATION SUITE Chat - PSTN - VoIP Queue Mgmt & Routing Real Time Analytics Reporting & Staffing Collaboration ToolsOPEN API - FRAMEWORK SERVICE CREATION ENVIRONMENT (a.k.a. Web-foundry) Easy / deep integration with CRM and Customer Service platforms Easy yet powerful 3rd party CTI platforms High # of concurrent services A/B testing
  • 29. MILAN BRUSSEL CAGLIARISAN FRANCISCO SAN PAULO WE ARE HERE
  • 30. THANK YOU@vivocha vivocha info@vivocha.com

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