Process by which a person (sender conveys a message to another person (receiver). It takes places when a message, an idea, or a piece of information is passed from individual, group or organisation to another individual, group or organisation
Why do we communicate?
To get work done
Tell others about their products
Tell others about themselves
Discuss new ideas
Internal communication takes place within the workplace among supervisors, surbordinates and colleagues.
Downward flow (internal communication) supervisor give verbal orders or written instructions
Upward flow (Internal communication) Staff give verbal feedback, send written report and write email to supervisors
Horizontal flow (Internal communication) Collegues give verbal feedback to each other within and outside the department.
Salesperson interacts with customers
Salesperson distributes promotional brochure to the PUBLIC
Staff send e-mails to letter to suppliers or receive emails
Staff order goods from suppliers
Managers puts up advertisements to promote the products and services
External communication take place outside the workplace between staff customers, suppliers and the general public.