Chapter 3 – Management and  Interpersonal Skills <ul><li>Objectives: </li></ul><ul><li>Understand the importance of Person...
<ul><li>Identify the attributes of a good team member. </li></ul><ul><li>Explain the role of a receptionist. </li></ul><ul...
Why is there a need to manage yourself well? ( PERSONAL MANAGEMENT) <ul><li>A  ________________  person leaves a good impr...
Managing Work <ul><li>Setting  ___________________ </li></ul><ul><li>Setting  ____________ . </li></ul><ul><li>a) The  ___...
<ul><li>Using tools </li></ul><ul><ul><li>_____________________ </li></ul></ul><ul><ul><li>______________________ </li></u...
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Chapter 3 – personal mgt(students)

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Chapter 3 – personal mgt(students)

  1. 1. Chapter 3 – Management and Interpersonal Skills <ul><li>Objectives: </li></ul><ul><li>Understand the importance of Personal Management </li></ul><ul><li>Understand the importance of planning, prioritizing and organizing office work. </li></ul><ul><li>Identify and use various sources of information. </li></ul><ul><li>Explain the importance of good interpersonal skills, teamwork in performing office tasks. </li></ul>
  2. 2. <ul><li>Identify the attributes of a good team member. </li></ul><ul><li>Explain the role of a receptionist. </li></ul><ul><li>Describe the basic responsibilities of a receptionist. </li></ul><ul><li>Identify the skills and qualities needed to be a good receptionist. </li></ul><ul><li>Design a reception area. </li></ul><ul><li>Describe how to handle difficult visitors. </li></ul>
  3. 3. Why is there a need to manage yourself well? ( PERSONAL MANAGEMENT) <ul><li>A ________________ person leaves a good impression on others. </li></ul><ul><li>This leaves a _______________ of the company or organization. </li></ul>
  4. 4. Managing Work <ul><li>Setting ___________________ </li></ul><ul><li>Setting ____________ . </li></ul><ul><li>a) The _______ the deadline, the greater the need the prioritze. </li></ul><ul><li>b) The _____ tasks there are, the greater the need to prioritize. </li></ul><ul><li>c) The _______ the status of the person who assigned the work, the greater the priority. </li></ul><ul><li>Keeping to Schedules / _________________ </li></ul>
  5. 5. <ul><li>Using tools </li></ul><ul><ul><li>_____________________ </li></ul></ul><ul><ul><li>______________________ </li></ul></ul><ul><ul><li>_____________________________ </li></ul></ul><ul><ul><li>_________________ </li></ul></ul><ul><ul><li>_________________ </li></ul></ul><ul><ul><li>_________________ </li></ul></ul><ul><li>Sourcing for information </li></ul><ul><ul><li>___________________ </li></ul></ul><ul><ul><li>___________________ </li></ul></ul><ul><ul><li>___________________ </li></ul></ul><ul><ul><li>___________________ </li></ul></ul>
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