Chapter 3 – personal mgt(students)
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Chapter 3 – personal mgt(students)

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Chapter 3 – personal mgt(students) Chapter 3 – personal mgt(students) Presentation Transcript

  • Chapter 3 – Management and Interpersonal Skills
    • Objectives:
    • Understand the importance of Personal Management
    • Understand the importance of planning, prioritizing and organizing office work.
    • Identify and use various sources of information.
    • Explain the importance of good interpersonal skills, teamwork in performing office tasks.
    • Identify the attributes of a good team member.
    • Explain the role of a receptionist.
    • Describe the basic responsibilities of a receptionist.
    • Identify the skills and qualities needed to be a good receptionist.
    • Design a reception area.
    • Describe how to handle difficult visitors.
  • Why is there a need to manage yourself well? ( PERSONAL MANAGEMENT)
    • A ________________ person leaves a good impression on others.
    • This leaves a _______________ of the company or organization.
  • Managing Work
    • Setting ___________________
    • Setting ____________ .
    • a) The _______ the deadline, the greater the need the prioritze.
    • b) The _____ tasks there are, the greater the need to prioritize.
    • c) The _______ the status of the person who assigned the work, the greater the priority.
    • Keeping to Schedules / _________________
    • Using tools
      • _____________________
      • ______________________
      • _____________________________
      • _________________
      • _________________
      • _________________
    • Sourcing for information
      • ___________________
      • ___________________
      • ___________________
      • ___________________