Customer Survey Findings

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We surveyed our customers to get their feedback on online communities and understand they value they are getting out of their Get Satisfaction community. We are very happy with our results! To learn more please visit our resources page: https://getsatisfaction.com/corp/resource-center/

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Customer Survey Findings

  1. 1. Get Satisfaction Customer Survey Findings What Our Customers Say!
  2. 2. Get Satisfaction Customer Survey • We surveyed our customers in the early summer of 2014 to understand the value they are getting out of their Get Satisfaction communities. • We saw 188 responses and great results!
  3. 3. CUSTOMERS SAY: More than 57% say their community was essential in improving customer satisfaction & bringing customers back! #1
  4. 4. CUSTOMERS SAY: 63% of customers found that using their community helped to improve knowledge of their customers! #2
  5. 5. CUSTOMERS SAY: Creating a better customer support experience ranked highest followed by differentiating your brand and identifying new sale opportunities, and accelerating sales #3
  6. 6. CUSTOMERS SAY: 92% that say their community helps get feedback and ideas from customer conversations! #4 CUSTOMERS SAY: Through their community customers will be able to engage prospects earlier in the sales process in the future. #5 CUSTOMERS SURVEY: 73% found that right now their community creates content that drives organic search traffic. #6
  7. 7. CUSTOMERS SAY: An overwhelming majority of community users (90%) assert that their community provides better customer service throughout the process. #7 CUSTOMERS SAY: Peer-to-peer communication is key! 65% use their community to get customers talking to each other! #8
  8. 8. CUSTOMERS SAY: 80% claim that using their community helps to collect ideas for new products or features directly from customers. #9
  9. 9. If you want to learn more about the value of your community and how a community can help you, visit our website to view customer case studies and other customer community resources.

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