Ready to join the cutting-edge of companies boldly tackling social media by building and participating in online communities? This is from the Get Satisfaction Community Webcast series. It's the slide presentation of "The 10 Commandments Community Management." This talk was about the intersection between community management and customer service, and why crowd-sourced communities may be the future of customer service. It shows how to quickly and easily build a customer community that will enhance traditional customer service and provide measurable value to a company and its brand.
Each Webcast = 30 minutes and are archived at http://www.getsatisfaction.tv/
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