×
  • Share
  • Email
  • Embed
  • Like
  • Save
  • Private Content
 

Reducing Support Costs by Turning to the Community (PDF)

by on Apr 20, 2009

  • 1,987 views

What are all those numbers cited in customer satisfaction surveys? Are they on the level, or just enthusiasm gone wild? What's the best way to measure the success (or failure) of community, anyhow? ...

What are all those numbers cited in customer satisfaction surveys? Are they on the level, or just enthusiasm gone wild? What's the best way to measure the success (or failure) of community, anyhow? What can you accomplish? What's realistic? How do you measure community involvement with numbers? Our second Webcast will deal with the benefits of crowdsourcing and how they might be more successfully measured. We'll talk about how others have done it and how you can do it for your own organization. Come and play the numbers game with us, get your community mobilized, and get them helping out with the help.

Statistics

Views

Total Views
1,987
Views on SlideShare
1,987
Embed Views
0

Actions

Likes
2
Downloads
59
Comments
0

0 Embeds 0

No embeds

Accessibility

Categories

Upload Details

Uploaded via SlideShare as Adobe PDF

Usage Rights

© All Rights Reserved

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
Post Comment
Edit your comment

Reducing Support Costs by Turning to the Community (PDF) Reducing Support Costs by Turning to the Community (PDF) Document Transcript