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Drive More Value from Your Customer Experience Strategy

by on Feb 12, 2013

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http://ow.ly/hF2qV, Michael Fauscette, Featured GuestWatch Michael Fauscette, Group VP of IDC’s Software Business Solutions share insights on how companies can leverage customer communities as an ...

http://ow.ly/hF2qV, Michael Fauscette, Featured GuestWatch Michael Fauscette, Group VP of IDC’s Software Business Solutions share insights on how companies can leverage customer communities as an integral part of their customer experience strategy. In this webinar, you’ll learn how:

A customer community fits into your customer experience strategy
To leverage a community to drive more customer engagement
You can drive more business value from your customer experience strategy – for example, to acquire more customers, reduce support costs, and bring more innovative products to market

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Drive More Value from Your Customer Experience Strategy Drive More Value from Your Customer Experience Strategy Presentation Transcript