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    4300 Kelly Circle Drive
    Commerce Township, MI 48390
    Phone: 248-921-8906
    Training Manager and Applications Engineer, BLM Group USA Corp. 2006 - 2009
    Customer Service Representative,
    Citigroup 2001 - 2006
    Technical Trainer/ Program Manager,
    Rofin-Sinar Laser, Plymouth, MI 1992 - 2001
    Johnson Controls, Ann Arbor, MI 1988 -1992
    Staff Sergeant, E-6 Section Chief,
    United States Army 1975-1978 & 1980-1988
  • 3. Training Manager and Applications Engineer
    BLM Group USA Corporation, Wixom, MI
    • Designed, launched, and managed two new training facilities.
    • 4. Originated, developed, and designed all training programs and training resources for employees and clients in North America using multi-media training methods.
    • 5. Globally collaborated with clients, manufacturers, designers, and suppliers, to systematically update the training needs of clients and employees. This optimized performance and productivity on multi-axes CNC controlled machines and its specialized CAD/CAM software.
    • 6. Mentored and taught a highly professional service team, which significantly improved client satisfaction ratings.
    • 7. Reduced warranty cost 50% by implementing a well-engineered New Equipment Training program.
    • 8. Constructed an equipment application department to research, diagnosis, and formulate, answers to clients processing problems.
    • 9. Established an equipment demonstration program for trade shows, which was also used by the sales department for potential clients.
  • Trainer/Program Manager/Field Service Engineer
    Rofin-Sinar Laser, Plymouth, MI
    • Implemented course design and curriculum development of four separate product lines.
    • 10. Expanded educational programs by creating eight new training programs for five separate product lines, which increased training revenue by 15%.
    • 11. Over eight years experience in analyzing and interpreting failure symptoms in electronics, electrical (including high voltage), mechanical and optical systems. 
    • 12. Experience in HF, DC, and RF CO2 laser and laser applications. 
    • 13. Designed and implemented new equipment training programs to a globally diverse clientbase using various types of medias.
    • 14. Trained client trainers and mentored new field service employees.
    • 15. Provided technical support and training to customers. 
    • 16. Responsible for performing field service, diagnosis, repairs and new equipment installation of industrial lasers, systems and accessories at customer sites.
    Bachelors of Business Administration
    William Tyndale College, Graduated Cum laude 2001
    Electronics Engineering Technology
    National Institute of Technology, Graduated Valedictorian 1992
    United States Army, E-6 Section Chief
    Fire Support Sergeant (13F), Section Chief
    Field Artillery Surveyor-(82C) Computer 1988
    A position in training where my leadership, experience, and education would increase value to the company’s mission and exceed customer’s expectations.
    Technical training professional with eighteen years experience in program development, performance improvement, and project management. Exceptionally skilled at simplifying complex materials and developing concise and comprehensive instructions. Experienced in developing training for a variety of courses for a diverse customer base. Proven ability to improve performance by analyzing training needs, evaluating current processes, and incorporating changes to increase quality, performance, and optimize workflow. Demonstrated the ability to surpass targeted goals and exceed customer's expectations.
    Dynamic Training and Development Leader with strong investigative, communication, and problem solving skills, rapidly finding results and solving problems to benefit all.
    • Successfully designed, launched, and managed two new training facilities.
    • 20. Responsible for the originating, developing, and organizing all training programs and resources for employees and clients in North America.
    • 21. Interfaced globally with manufacturing, designers, and suppliers to train clients and employees on the operation, maintenance, safety, and repair of multi-axis CNC controlled machines and specialized CAD/CAM software.
    • 22. Responsible for the training of a highly professional service team, which significantly improved customer satisfaction ratings.
    • 23. Responsible for launching equipment application improvement and development department.
    • 24. Reduced warranty cost notably by implementing a well-engineered New Equipment Training program.
    • 25. Created eight new training programs for five separate product lines, which increased training revenue by 15% and completed 23% ahead of schedule.
    • 26. Conducted and coordinated all training programs and materials, reducing the cost that saved the company 245% in training expenditures.
    • 27. Implemented programs in time and materials management that resulted in a 22% savings in time and 34% savings in materials costs.
    Walsh College March 2010
    Fundamentals of Project Management
    Introduction to Six Sigma and Quality
    William Tyndale College December 2001
    Bachelors of Business Administration
    Graduated Cum laude
    National Institute of Technology July 1992
    Electronics Engineering Technology
    Graduated Valedictorian
    Dale Carnegie Education May 2004
    Course Completion Certificate
    Western Michigan University October 1996
    Train the Trainer Certification Diploma
    Washtenaw Community College 1990 -1992
    Chemistry and Mathematics, Course Work 20 Credit Hours
    Lakeland College 1979 -1980
    Civil Engineering, Course Work 30 Credit Hours
    Primary & Basic Non-Commissioned Officers Course 1982 & 1987
    III Corps Fort Hood, Texas
    Leadership and Organization Development
    American Legion-Walled Lake
    V. F. W. -Walled Lake
    Habitat for Humanity-Detroit
    Relay for Life-West Bloomfield
    Volunteer at Detroit Public Broadcasting Services
    Crop Walk-West Bloomfield/Farmington Hills
    Volunteer Coordinator at Career Solutions Workshop-Southfield
  • 29. Extended Experience
    Dynamic, process-focused workplace learning professional with extensive experience leading enterprise wide training, learning, and development functions and initiatives. Outstanding writing and presentation skills; deftly tailors messages to meet the needs of diverse audiences and successfully utilizes a low-key, unconventional facilitation style. Quickly build rapport and establish credibility with inside and outside clients, effective interpersonal and teamwork skills.Organizational Development, Instructional Design, Business, Talent Management. Performance Management and Train the Trainer Certificated since 1996.
    Conduct needs analyses, validate need for training, and identify learning objectives.
    Determine the proper blend of instructor- led, hands-on, and web- based training to be used in a given solution.
  • 30. Extended Experience
    Apply instructional design theory and techniques for adult learners, and utilize established curriculum development methodology in the design and development of appropriate, effective curriculum.
    Developed and maintained Leader and Learner Guides, Workbooks, Handouts, eLearning, Assessments, and other components as required for the specific training need.
    Coordinate implementation of newly developed curriculum with internal customers, Training Delivery partners, and partner management.
    Maintain a "hands-on" approach to the curriculum by having firsthand experience with the subject matter being trained.
    Continually evaluate the effectiveness of training by developing and implementing post- instruction evaluation tools and criteria, such as focus groups and classroom observations.
  • 31. Extended Experience
    Utilize project management skills to define and meet project milestones; communicate issues and risks in a timely manner, and escalate to senior Talent Development management as necessary.
    Eighteen years demonstrated success with increasing responsibility and various assignments in designing both traditional and web-based courses in a corporate environment.
    Six years experience managing a training or curriculum team.
    Eighteen years experience applying a systematic instructional design approach to the creation of learning programs.
    Analyze training needs to develop new training programs or modify and improve existing programs.
    Plan, develop, and provide training development programs, using knowledge of the effectiveness of methods such as classroom training, demonstrations, on-the-job training, and workshops.
  • 32. Extended Experience
    Conduct orientation sessions and arrange on-the-job training for new hires.
    Confer with management and conduct surveys to identify training needs based on projected production processes, changes, and other factors.
    Develop and organize training manuals, multimedia visual aids, and other educational materials.
    Develop or provide technical resources, such as course management and videoconferencing systems, networking, and webcasting, for distance learning programs.
    Analyze data to assess distance learning program status or to inform decisions for distance learning programs.
    Monitor, evaluate, and record training activities and program effectiveness.
  • 33. Extended Experience
    Offer specific training programs to help workers maintain or improve job skills.
    Develop alternative training methods if expected improvements are not seen.
    Organize and develop training procedure manuals and guides and course materials such as handouts and visual materials.
    Evaluate training materials prepared by instructors, such as outlines, text, and handouts.