Process & Service Design - Exploration Personas & Customer Journey
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This is a Pecha Kucha presentation about the exploration of personas and the customer journey of people visiting Innsbruck and who are interested in sightseeing with a special focus on churches.
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Process & Service Design - Exploration Personas & Customer Journey
- 1. Exploration Personas & Customer Journey 1 st Pecha Kucha Presentation 30 March 2011 Entangled // Barbara Grandl, Julia Richter, Anne Seifert, Birka Valentin, Gerhard Pilz
- 2. Entangled 30 March 2011 Entangled // Barbara Grandl, Julia Richter, Anne Seifert, Birka Valentin, Gerhard Pilz
- 3. Dieter & Renate Ebeling 30 March 2011 Entangled // Barbara Grandl, Julia Richter, Anne Seifert, Birka Valentin, Gerhard Pilz
- 4. Dieter & Renate Ebeling 30 March 2011 Entangled // Barbara Grandl, Julia Richter, Anne Seifert, Birka Valentin, Gerhard Pilz
- 5. Dieter & Renate Ebeling 30 March 2011 Entangled // Barbara Grandl, Julia Richter, Anne Seifert, Birka Valentin, Gerhard Pilz
- 6. Innsbruck 30 March 2011 Entangled // Barbara Grandl, Julia Richter, Anne Seifert, Birka Valentin, Gerhard Pilz
- 7. PROBLEM TWEET 30 March 2011 Entangled // Barbara Grandl, Julia Richter, Anne Seifert, Birka Valentin, Gerhard Pilz “ Innsbruck does not provide a separate overview of all religious monuments that can be visited. ”
- 8. Innsbruck 30 March 2011 Entangled // Barbara Grandl, Julia Richter, Anne Seifert, Birka Valentin, Gerhard Pilz
- 10. Touch Points // Customer Journey Map 30 March 2011 Entangled // Barbara Grandl, Julia Richter, Anne Seifert, Birka Valentin, Gerhard Pilz