Stanford university design_thinking_transition_student

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Stanford university design_thinking_transition_student

  1. 1. Prepare en interview -1 Pen & paper Questions ready Read lecture 3 Brainstorm myself Imagine I am the student Simulate: I am looking for a job Tactic for the interview Internet search My assumptions
  2. 2. Determining who I want to interview • Student • Graduate • Employer • Unemployed Questions and areas of conversations Who do I know and can I reach easily for an interview? I know a lot of students. In my hometown is no university. So its not easy to find new students. I know some graduates, but they live and work far from my hometown. I want to speak to them face to face to observe tem well. If I want to interview them I have to travel. I have an employer with a human recourse officer. He is very busy and doesn’t have time this week. I know one unemployed. I called him and he wasn’t enthusiastic. I choose the student. That’s the most practical when I want to interview two or three persons. Prepare for the empathy work Your curriculum vitae? Restrictions? When? Why? What? Where can I find jobs? Perfect job? Worst case scenario? Alternatives? Important? Not important? Minimum requirements? What kind of transformations do you have to make / do? Location? Rivals? Internship? Chances? Are you well prepared to start working? Missing or right skills? Talents? Main obstacles? Become your own employee of find a job? 1 Study fit to Job?
  3. 3. Find out as much as you can about the other person's experience related to the school- to-work transition Talk to people Experiences Feelings during key events: Job interview or first day at work Emotional aspects enjoyable Improved Colleague Ingrid Colleague Elco Girlfriend Anne 2
  4. 4. Reminders for the interview2½ Open questions Why, why & why Talk & Listen Concrete events Silence = ok Observing = Bonus Discovery with new eyes Learning by doing
  5. 5. Start the interview2¾ interviewee at ease Introduce Myself
  6. 6. Empathy map 3 Do Feel ThinkSay
  7. 7. Description interviewee Elsemieke K is a master of science student for Integrated Product Design at the technical university in Delft in the Netherlands. Female and 25 years old and lives with her boyfriend in a apartment in Rotterdam. I half a year she will graduate and finish her education. Now she interns at Philpis Lightning. Student
  8. 8. Questions Your curriculum vitae? Restrictions? When? Why? What? Where can I find jobs? Perfect job? Worst case scenario? Alternatives? Important? Not important? Minimum requirements? What kind of transformations do you have to make / do? Location? Rivals? Internship? Chances? Are you well prepared to start working? Missing or right skills? Talents? Main obstacles? Become your own employee of find a job? Study fit to Job? Introduce yourself How prepared? Where / Information? How / distribution of your cv ? Goals with this job? How urgent? Biggest challenges? Who is your confident?? Worst night mare? Good and bad examples of your mothers and fathers jobs? Perfect job
  9. 9. Say Write down here all the quotes from the interview that catch your attention as you review your notes. Be as literal as possible (as opposed to rephrasing what they said in your own words). > 20 quotes I look at other profiles at LinkedIn. Talk with other (former) students Biggest challenge is to become happy and make new friends at my new job. I have stress looking for the perfect job. I am social and that’s important when you must communicate a lot. I look in the paper for new jobs. I want to gain experience. I can work where a want. And live where I work Only restriction is a have no experience in a former job. No preparation. Worst case is that I don’t find a new job and stay a t my sideline. I less then half a year I finish my study. I don’t exactly know what I want. I look at facebook. Specific https://nl- nl.facebook.com /dutchdesignjob s I also look at the companies. Not only the jobs.ve He knowst what want. So I talk a lot with him. The other students are my rivals and have the same chances. I don’t exceed in anything, but average its all ok. By post or e- mail. Looking for the internship was hell. I have no alternatives
  10. 10. Do If you observed the person in action, describe here behaviors you saw. You can also combine interview and observation, by asking the person to walk you through what they are doing. **Note that you may not have anything in this section if you did not have the chance to do observations** > 10 observations Speaking with her friends Looking on internet for new jobs. Talking with a confidential person. Working on her CV. During the interview: When she doesn’t directly has an answer, she asks me an other question. Looking in the news paper for new jobs and general information. During the interview: She is very loud laughing when she is insecure. During the interview: She is playing with her pen. Like she is bored. During the interview: She is looking around in the room for no reason. During the interview: She graps the next sticky note with the next question. (Is she in a hurry?)
  11. 11. Think > 10 inferences She thinks: I have to talk more to (former) students to get information. She thinks:Thrilling. She has no idea where she wants to work. She thinks:I had to start looking for my first job month ago. She thinks:I don’t want that perfect job. I just want a normal job where a can make some money and be happy. She thinks:CV are no fun and boring. But they are a must to be invited for an interview. She thinks:I am interning and now I have no time all looking for a job. She thinks:I have a perfect education. If I don’t find a job nobody will find… She thinks:Oops. So quick. I have to make a hurry finding I job. She thinks:I never looked further than two month. I didn’t really plan anything. She thinks:When I have no job I am sure I am not happy. She thinks:I only trust myself. She thinks:Finding a job , proofs that I am good in my field of study. Here is where you will make inferences (educated guesses) about the meaning of what the person said. What if you are wrong? You may very well be, but if you don’t take a leap and make inferences, you won’t get at deep unexpected needs. At later stages in the process you will get more data that will allow you to refine your understanding and definition of the problem.
  12. 12. Feel Here is where you will make inferences (educated guesses) about the meaning of what the person said. What if you are wrong? You may very well be, but if you don’t take a leap and make inferences, you won’t get at deep unexpected needs. At later stages in the process you will get more data that will allow you to refine your understanding and definition of the problem. She feels indesicive about her future. She feels alone and don’t dare to speak with others about it.She feels hasty. She has to do a lot. She will be happy when she has her first job. She will be unhappy and Failed when she won’t find a jobShe is scared to fail. She thinks other persons are better educated. She wants to be the best. She is open minded.
  13. 13. Problem statement This a standard Dutch master of science student for Integrated Product Design and has a busy life. And she needs structure and give priority to her goals because she has not the ability to do all the things she has and want to do and make the right choices at the right moment for her new job. Stakeholder: Needs: Insight
  14. 14. Insight Make notes her about all the things that surprised you from the interview and those that challenge the assumptions you had Is there no economic crisis? I thought its difficult to find a job in her field of study. I thought her perfect job was to start an own company.

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