Proof of Concept<br />WP1: Governance Model for Next-Generation Public Service Delivery<br />D1.3: COCKPIT Toolkit Use Cas...
2<br />Applying RUP to COCKPIT<br />
3<br />RUP artefacts employed within COCKPIT<br />
4<br />QFD Approach<br />
5<br />COCKPIT Toolkit Actors<br />Role: End-User<br />Description: The “Citizen” is the actual user that will benefit fro...
6<br />COCKPIT Toolkit Use Cases<br />Two Main Phases:<br /><ul><li>Modelling Phase
Deliberation Phase</li></li></ul><li>7<br />COCKPIT Toolkit Use Cases<br />Two Main Phases:<br /><ul><li> Modelling Phase
Deliberation Phase</li></li></ul><li>8<br />COCKPIT Toolkit Use Cases<br />Level of Importance:<br /><ul><li>High: This Us...
Medium: The implementation of Use Cases with a level of medium priority will be decided in the development phase and accor...
Low: This Use Case refers to the functionality that will need to be fulfilled once the COCKPIT system comes to the commerc...
10<br />Defining Service Concept<br />The Cockpit Methodology<br />Start Transformation<br />Define Service Concept<br />I...
11<br />Defining Service Concept – Screenshots<br />
12<br />Defining Service Concept – Screenshots (cont.)<br />
13<br />Defining Service Concept – Screenshots (cont.)<br />
14<br />Defining Service Concept – Screenshots (cont.)<br />Invoke Opinion Mining Tool<br />Invoke Policy and Law Tool<br />
15<br />Defining Service Concept – Screenshots (cont.)<br /><ul><li>Government-to-Citizens
Government-to-Businesses
Government-to-Institutions(Organizations)
Government-to-Government
license
certificate
registration
request
objection
payment
return
other (please specify)</li></li></ul><li>16<br />Defining Service Concept – Screenshots (cont.)<br />
17<br />Defining Service Concept – Screenshots (cont.)<br /><ul><li>Full - Fully automated
Semi - Some steps are done manually
None - No support at all</li></li></ul><li>18<br />Invoking Opinion Mining Tool<br />The Cockpit Methodology<br />Start Tr...
19<br />Invoking Opinion Mining Tool- Screenshots<br />
20<br />Decide the Stakeholders<br />The Cockpit Methodology<br />Start Transformation<br />Define Service Concept<br />In...
21<br />Decide the Stakeholders - Screenshots<br />
22<br />Gather Stakeholder’s Requirements<br />The Cockpit Methodology<br />Start Transformation<br />Define Service Conce...
23<br />Gather Stakeholder’s Requirements. – Screenshots<br />
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Cockpit d1.3 interviews telcos

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Cockpit d1.3 interviews telcos

  1. 1. Proof of Concept<br />WP1: Governance Model for Next-Generation Public Service Delivery<br />D1.3: COCKPIT Toolkit Use Cases<br />WP4: Implementation of COCKPIT Toolkit<br />D4.1.0: Conceptual proof of concept<br />ICT 2009 FP7-248222<br />
  2. 2. 2<br />Applying RUP to COCKPIT<br />
  3. 3. 3<br />RUP artefacts employed within COCKPIT<br />
  4. 4. 4<br />QFD Approach<br />
  5. 5. 5<br />COCKPIT Toolkit Actors<br />Role: End-User<br />Description: The “Citizen” is the actual user that will benefit from the service. She/he is involved in the design process as a “tester” that evaluates the designed service and expresses her/his opinion through specified communication channels (e.g. forums, blogs, deliberation platform etc.).<br />Role:Service Provider<br />Description:The “Decision Maker” is the executive of the public body that will provide the service to be designed. The aforementioned public body is the one responsible (in-charge) for the provision of the service.<br />The “Decision Maker” will set the boundaries of the service, design it by implementing the cockpit methodological approach and software tools and evaluate the opinion of its target users.<br />Role:Support<br />Description:The “System Administrator” is the person responsible for performing support tasks, such as managing the Cockpit toolkit users. She / he is not involved in the service model design process. The respective use cases of the “System Administrator” are of medium importance so, if the consortium decides not to implement them, the role can be discarded.<br />
  6. 6. 6<br />COCKPIT Toolkit Use Cases<br />Two Main Phases:<br /><ul><li>Modelling Phase
  7. 7. Deliberation Phase</li></li></ul><li>7<br />COCKPIT Toolkit Use Cases<br />Two Main Phases:<br /><ul><li> Modelling Phase
  8. 8. Deliberation Phase</li></li></ul><li>8<br />COCKPIT Toolkit Use Cases<br />Level of Importance:<br /><ul><li>High: This Use Case is of high priority for the system and needs to be fulfilled in the project phase.
  9. 9. Medium: The implementation of Use Cases with a level of medium priority will be decided in the development phase and according to the learning experience the consortium will receive from the implementation of the high level functionality.
  10. 10. Low: This Use Case refers to the functionality that will need to be fulfilled once the COCKPIT system comes to the commercialization phase. Therefore it will not be covered by the existing project but needs to be taken into account in the marketing and exploitation phases.</li></li></ul><li>9<br />Cockpit Overview<br />The Cockpit Methodology<br />Start Transformation<br />Define Service Concept<br />Invoke Opinion Mining<br />Decide the Stakeholders<br />Gather Stakeholders’ Requirements<br />Policy and Law Retrieval<br />Service Modeling<br />Define & Design Alternatives<br />Cost & Value Estimation<br />Generate Simulation Model<br />Co-Valuation<br />Simulation Visualization<br />Citizen Happy?<br />Citizen’s Deliberation<br />Model ready to implement<br />
  11. 11. 10<br />Defining Service Concept<br />The Cockpit Methodology<br />Start Transformation<br />Define Service Concept<br />Invoke Opinion Mining<br />Decide the Stakeholders<br />Gather Stakeholders’ Requirements<br />Define Service Concept<br />Policy and Law Retrieval<br />Service Modeling<br />Define & Design Alternatives<br />Cost & Value Estimation<br />Generate Simulation Model<br />Co-Valuation<br />Simulation Visualization<br />Citizen Happy?<br />Citizen’s Deliberation<br />Model ready to implement<br />
  12. 12. 11<br />Defining Service Concept – Screenshots<br />
  13. 13. 12<br />Defining Service Concept – Screenshots (cont.)<br />
  14. 14. 13<br />Defining Service Concept – Screenshots (cont.)<br />
  15. 15. 14<br />Defining Service Concept – Screenshots (cont.)<br />Invoke Opinion Mining Tool<br />Invoke Policy and Law Tool<br />
  16. 16. 15<br />Defining Service Concept – Screenshots (cont.)<br /><ul><li>Government-to-Citizens
  17. 17. Government-to-Businesses
  18. 18. Government-to-Institutions(Organizations)
  19. 19. Government-to-Government
  20. 20. license
  21. 21. certificate
  22. 22. registration
  23. 23. request
  24. 24. objection
  25. 25. payment
  26. 26. return
  27. 27. other (please specify)</li></li></ul><li>16<br />Defining Service Concept – Screenshots (cont.)<br />
  28. 28. 17<br />Defining Service Concept – Screenshots (cont.)<br /><ul><li>Full - Fully automated
  29. 29. Semi - Some steps are done manually
  30. 30. None - No support at all</li></li></ul><li>18<br />Invoking Opinion Mining Tool<br />The Cockpit Methodology<br />Start Transformation<br />Define Service Concept<br />Invoke Opinion Mining<br />Decide the Stakeholders<br />Gather Stakeholders’ Requirements<br />Invoke Opinion Mining<br />Policy and Law Retrieval<br />Service Modeling<br />Define & Design Alternatives<br />Cost & Value Estimation<br />Generate Simulation Model<br />Co-Valuation<br />Simulation Visualization<br />Citizen Happy?<br />Citizen’s Deliberation<br />Model ready to implement<br />
  31. 31. 19<br />Invoking Opinion Mining Tool- Screenshots<br />
  32. 32. 20<br />Decide the Stakeholders<br />The Cockpit Methodology<br />Start Transformation<br />Define Service Concept<br />Invoke Opinion Mining<br />Decide the Stakeholders<br />Gather Stakeholders’ Requirements<br />Decide the Stakeholders<br />Policy and Law Retrieval<br />Service Modeling<br />Define & Design Alternatives<br />Cost & Value Estimation<br />Generate Simulation Model<br />Co-Valuation<br />Simulation Visualization<br />Citizen Happy?<br />Citizen’s Deliberation<br />Model ready to implement<br />
  33. 33. 21<br />Decide the Stakeholders - Screenshots<br />
  34. 34. 22<br />Gather Stakeholder’s Requirements<br />The Cockpit Methodology<br />Start Transformation<br />Define Service Concept<br />Invoke Opinion Mining<br />Decide the Stakeholders<br />Gather Stakeholders’ Requirements<br />Gather Stakeholders’ Requirements<br />Policy and Law Retrieval<br />Service Modeling<br />Define & Design Alternatives<br />Cost & Value Estimation<br />Generate Simulation Model<br />Co-Valuation<br />Simulation Visualization<br />Citizen Happy?<br />Citizen’s Deliberation<br />Model ready to implement<br />
  35. 35. 23<br />Gather Stakeholder’s Requirements. – Screenshots<br />
  36. 36. 24<br />Gather Stakeholder’s Requirements. – Screenshots (cont.)<br />
  37. 37. 25<br />Policy and Law Retrieval<br />The Cockpit Methodology<br />Start Transformation<br />Define Service Concept<br />Invoke Opinion Mining<br />Decide the Stakeholders<br />Gather Stakeholders’ Requirements<br />Policy and Law Retrieval<br />Service Modeling<br />Define & Design Alternatives<br />Cost & Value Estimation<br />Generate Simulation Model<br />Policy and Law Retrieval<br />Co-Valuation<br />Simulation Visualization<br />Citizen Happy?<br />Citizen’s Deliberation<br />Model ready to implement<br />
  38. 38. 26<br />Policy and Law Retrieval - Screenshots<br />
  39. 39. 27<br />Service Modeling<br />The Cockpit Methodology<br />Start Transformation<br />Define Service Concept<br />Invoke Opinion Mining<br />Decide the Stakeholders<br />Gather Stakeholders’ Requirements<br />Policy and Law Retrieval<br />Service Modeling<br />Define & Design Alternatives<br />Cost & Value Estimation<br />Generate Simulation Model<br />Service Modeling<br />Co-Valuation<br />Simulation Visualization<br />Citizen Happy?<br />Citizen’s Deliberation<br />Model ready to implement<br />
  40. 40. 28<br />Service Modeling – Screenshots<br />
  41. 41. 29<br />Service Modeling – Screenshots (cont.)<br />
  42. 42. 30<br />Cost & Value Estimation<br />The Cockpit Methodology<br />Start Transformation<br />Define Service Concept<br />Invoke Opinion Mining<br />Decide the Stakeholders<br />Gather Stakeholders’ Requirements<br />Policy and Law Retrieval<br />Service Modeling<br />Define & Design Alternatives<br />Cost & Value Estimation<br />Generate Simulation Model<br />Cost & Value Estimation<br />Co-Valuation<br />Simulation Visualization<br />Citizen Happy?<br />Citizen’s Deliberation<br />Model ready to implement<br />
  43. 43. 31<br />Cost & Value Estimations - Screenshots<br />
  44. 44. 32<br />Cost & Value Estimations - Screenshots(cont.)<br />
  45. 45. 33<br />Cost & Value Estimations - Screenshots(cont.)<br />
  46. 46. 34<br />Citizen’s Deliberation<br />The Cockpit Methodology<br />Start Transformation<br />Define Service Concept<br />Invoke Opinion Mining<br />Decide the Stakeholders<br />Gather Stakeholders’ Requirements<br />Policy and Law Retrieval<br />Service Modeling<br />Define & Design Alternatives<br />Cost & Value Estimation<br />Generate Simulation Model<br />Co-Valuation<br />Simulation Visualization<br />Simulation Visualization<br />Citizen Happy?<br />Citizen’s Deliberation<br />Model ready to implement<br />Citizen’s Deliberation<br />
  47. 47. 35<br />Citizen’s Deliberation - Screenshots<br />
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