Cockpit d1.3 interviews telcos
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Cockpit d1.3 interviews telcos Presentation Transcript

  • 1. Proof of Concept
    WP1: Governance Model for Next-Generation Public Service Delivery
    D1.3: COCKPIT Toolkit Use Cases
    WP4: Implementation of COCKPIT Toolkit
    D4.1.0: Conceptual proof of concept
    ICT 2009 FP7-248222
  • 2. 2
    Applying RUP to COCKPIT
  • 3. 3
    RUP artefacts employed within COCKPIT
  • 4. 4
    QFD Approach
  • 5. 5
    COCKPIT Toolkit Actors
    Role: End-User
    Description: The “Citizen” is the actual user that will benefit from the service. She/he is involved in the design process as a “tester” that evaluates the designed service and expresses her/his opinion through specified communication channels (e.g. forums, blogs, deliberation platform etc.).
    Role:Service Provider
    Description:The “Decision Maker” is the executive of the public body that will provide the service to be designed. The aforementioned public body is the one responsible (in-charge) for the provision of the service.
    The “Decision Maker” will set the boundaries of the service, design it by implementing the cockpit methodological approach and software tools and evaluate the opinion of its target users.
    Role:Support
    Description:The “System Administrator” is the person responsible for performing support tasks, such as managing the Cockpit toolkit users. She / he is not involved in the service model design process. The respective use cases of the “System Administrator” are of medium importance so, if the consortium decides not to implement them, the role can be discarded.
  • 6. 6
    COCKPIT Toolkit Use Cases
    Two Main Phases:
    • Modelling Phase
    • 7. Deliberation Phase
  • 7
    COCKPIT Toolkit Use Cases
    Two Main Phases:
    • Modelling Phase
    • 8. Deliberation Phase
  • 8
    COCKPIT Toolkit Use Cases
    Level of Importance:
    • High: This Use Case is of high priority for the system and needs to be fulfilled in the project phase.
    • 9. Medium: The implementation of Use Cases with a level of medium priority will be decided in the development phase and according to the learning experience the consortium will receive from the implementation of the high level functionality.
    • 10. Low: This Use Case refers to the functionality that will need to be fulfilled once the COCKPIT system comes to the commercialization phase. Therefore it will not be covered by the existing project but needs to be taken into account in the marketing and exploitation phases.
  • 9
    Cockpit Overview
    The Cockpit Methodology
    Start Transformation
    Define Service Concept
    Invoke Opinion Mining
    Decide the Stakeholders
    Gather Stakeholders’ Requirements
    Policy and Law Retrieval
    Service Modeling
    Define & Design Alternatives
    Cost & Value Estimation
    Generate Simulation Model
    Co-Valuation
    Simulation Visualization
    Citizen Happy?
    Citizen’s Deliberation
    Model ready to implement
  • 11. 10
    Defining Service Concept
    The Cockpit Methodology
    Start Transformation
    Define Service Concept
    Invoke Opinion Mining
    Decide the Stakeholders
    Gather Stakeholders’ Requirements
    Define Service Concept
    Policy and Law Retrieval
    Service Modeling
    Define & Design Alternatives
    Cost & Value Estimation
    Generate Simulation Model
    Co-Valuation
    Simulation Visualization
    Citizen Happy?
    Citizen’s Deliberation
    Model ready to implement
  • 12. 11
    Defining Service Concept – Screenshots
  • 13. 12
    Defining Service Concept – Screenshots (cont.)
  • 14. 13
    Defining Service Concept – Screenshots (cont.)
  • 15. 14
    Defining Service Concept – Screenshots (cont.)
    Invoke Opinion Mining Tool
    Invoke Policy and Law Tool
  • 16. 15
    Defining Service Concept – Screenshots (cont.)
    • Government-to-Citizens
    • 17. Government-to-Businesses
    • 18. Government-to-Institutions(Organizations)
    • 19. Government-to-Government
    • 20. license
    • 21. certificate
    • 22. registration
    • 23. request
    • 24. objection
    • 25. payment
    • 26. return
    • 27. other (please specify)
  • 16
    Defining Service Concept – Screenshots (cont.)
  • 28. 17
    Defining Service Concept – Screenshots (cont.)
    • Full - Fully automated
    • 29. Semi - Some steps are done manually
    • 30. None - No support at all
  • 18
    Invoking Opinion Mining Tool
    The Cockpit Methodology
    Start Transformation
    Define Service Concept
    Invoke Opinion Mining
    Decide the Stakeholders
    Gather Stakeholders’ Requirements
    Invoke Opinion Mining
    Policy and Law Retrieval
    Service Modeling
    Define & Design Alternatives
    Cost & Value Estimation
    Generate Simulation Model
    Co-Valuation
    Simulation Visualization
    Citizen Happy?
    Citizen’s Deliberation
    Model ready to implement
  • 31. 19
    Invoking Opinion Mining Tool- Screenshots
  • 32. 20
    Decide the Stakeholders
    The Cockpit Methodology
    Start Transformation
    Define Service Concept
    Invoke Opinion Mining
    Decide the Stakeholders
    Gather Stakeholders’ Requirements
    Decide the Stakeholders
    Policy and Law Retrieval
    Service Modeling
    Define & Design Alternatives
    Cost & Value Estimation
    Generate Simulation Model
    Co-Valuation
    Simulation Visualization
    Citizen Happy?
    Citizen’s Deliberation
    Model ready to implement
  • 33. 21
    Decide the Stakeholders - Screenshots
  • 34. 22
    Gather Stakeholder’s Requirements
    The Cockpit Methodology
    Start Transformation
    Define Service Concept
    Invoke Opinion Mining
    Decide the Stakeholders
    Gather Stakeholders’ Requirements
    Gather Stakeholders’ Requirements
    Policy and Law Retrieval
    Service Modeling
    Define & Design Alternatives
    Cost & Value Estimation
    Generate Simulation Model
    Co-Valuation
    Simulation Visualization
    Citizen Happy?
    Citizen’s Deliberation
    Model ready to implement
  • 35. 23
    Gather Stakeholder’s Requirements. – Screenshots
  • 36. 24
    Gather Stakeholder’s Requirements. – Screenshots (cont.)
  • 37. 25
    Policy and Law Retrieval
    The Cockpit Methodology
    Start Transformation
    Define Service Concept
    Invoke Opinion Mining
    Decide the Stakeholders
    Gather Stakeholders’ Requirements
    Policy and Law Retrieval
    Service Modeling
    Define & Design Alternatives
    Cost & Value Estimation
    Generate Simulation Model
    Policy and Law Retrieval
    Co-Valuation
    Simulation Visualization
    Citizen Happy?
    Citizen’s Deliberation
    Model ready to implement
  • 38. 26
    Policy and Law Retrieval - Screenshots
  • 39. 27
    Service Modeling
    The Cockpit Methodology
    Start Transformation
    Define Service Concept
    Invoke Opinion Mining
    Decide the Stakeholders
    Gather Stakeholders’ Requirements
    Policy and Law Retrieval
    Service Modeling
    Define & Design Alternatives
    Cost & Value Estimation
    Generate Simulation Model
    Service Modeling
    Co-Valuation
    Simulation Visualization
    Citizen Happy?
    Citizen’s Deliberation
    Model ready to implement
  • 40. 28
    Service Modeling – Screenshots
  • 41. 29
    Service Modeling – Screenshots (cont.)
  • 42. 30
    Cost & Value Estimation
    The Cockpit Methodology
    Start Transformation
    Define Service Concept
    Invoke Opinion Mining
    Decide the Stakeholders
    Gather Stakeholders’ Requirements
    Policy and Law Retrieval
    Service Modeling
    Define & Design Alternatives
    Cost & Value Estimation
    Generate Simulation Model
    Cost & Value Estimation
    Co-Valuation
    Simulation Visualization
    Citizen Happy?
    Citizen’s Deliberation
    Model ready to implement
  • 43. 31
    Cost & Value Estimations - Screenshots
  • 44. 32
    Cost & Value Estimations - Screenshots(cont.)
  • 45. 33
    Cost & Value Estimations - Screenshots(cont.)
  • 46. 34
    Citizen’s Deliberation
    The Cockpit Methodology
    Start Transformation
    Define Service Concept
    Invoke Opinion Mining
    Decide the Stakeholders
    Gather Stakeholders’ Requirements
    Policy and Law Retrieval
    Service Modeling
    Define & Design Alternatives
    Cost & Value Estimation
    Generate Simulation Model
    Co-Valuation
    Simulation Visualization
    Simulation Visualization
    Citizen Happy?
    Citizen’s Deliberation
    Model ready to implement
    Citizen’s Deliberation
  • 47. 35
    Citizen’s Deliberation - Screenshots