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The best new ideas in bankingHow to become an innovation leader in financial services.... ideas and opportunities, inspira...
1: Game changing        2: Seeing things differently3: Innovative banking   4: Leading innovation
CRISIS         theGeniusWorks.com
uncertaintyTwo turbulent years ...                          theGeniusWorks.com
hopetheGeniusWorks.com
IDEAS  theGeniusWorks.com
West          East          Big        Small         FEW         MANY       Mass          Niche    Volume           Valuet...
Here’s to tHe crazy ones ...  “Times of turbulence are the mostThe misfits. The rebels.The troublemakers.  exciting times ...
eBay                                                          born in a                                                   ...
theGeniusWorks.com   Game changing
theGeniusWorks.com                     Game changing
theGeniusWorks.com                     Game changing
Game changingtheGeniusWorks.com
theGeniusWorks.com                     Game changing
theGeniusWorks.com                     Game changing
Game changingtheGeniusWorks.com
opportunity     E7 NationstheGeniusWorks.com
E7 Nations   Women    EDUCATION                       WaterHealthcare   Cities   GRIN      Rental   Boomers
What is your opportunity?                            theGeniusWorks.com
1: Game changing        2: Seeing things differently3: Innovative banking   4: Leading innovation
Outside in             theGeniusWorks.com
Do you believe Tripadvisor or the brochure?theGeniusWorks.com                                             theGeniusWorks.com
Deep Diving              theGeniusWorks.com
Customers and non-customers                              theGeniusWorks.com
Customer energy                           Energisers“Aspirations”                                       “Distinguishers”  ...
From shoes to “delivering happiness”                                  theGeniusWorks.com
Changing context
Doing everything on customers terms                                 theGeniusWorks.com
Parallel Markets                   theGeniusWorks.com
Adding more to the customer experience                                  theGeniusWorks.com
Customer co-creation                       theGeniusWorks.com
Responsible Considered      Meaningful                   Caring                 EMPOWEREDRESOURCEFUL       CAPABLE        ...
What is your insight?                        theGeniusWorks.com
1: Game changing        2: Seeing things differently3: Innovative banking   4: Leading innovation
More than Money
Human                                SimpleFocus                                         Enabling                Collabora...
First direct                Focus                  on               premium
Bizner bank Focus   onbusiness
Focus   onchildren           cHildren’s Bank
First women bank  Focuson women
Focus               on            boomersSaga Bank
Focus    onimmigrants             Extra Banca
Human                              SimpleFocus                                       Enabling                Collaborate
Human    andsustainable
Humanand caring
Humanand caringStandard chartered
Human   andcommunal
Human  andcommunal
Human  andcommunal
Human                and              about youUmpqua bank    theGeniusWorks.com
Human  andabout you            theGeniusWorks.com
Human  andabout you theGeniusWorks.com
Human  andabout you theGeniusWorks.com
Human  andabout you            theGeniusWorks.com
Human                              SimpleFocus                                          Enabling                Collaborat...
Collaborate  to get abetter deal              Zopa               theGeniusWorks.com
WePAyCollaborate to do more  together   theGeniusWorks.com
Collaborate  to save together   theGeniusWorks.com
Blippy Collaborate  to spend  together    theGeniusWorks.com
Human                              SimpleFocus                                          Enabling                Collaborat...
Simple   andconnected  theGeniusWorks.com
Simple    andtransparent   theGeniusWorks.com
Simpletransaction              theGeniusWorks.com
Simple            serviceUSAA Bank
Simple            technologyUSAA Bank
Simpleanywhere
Simpleanywhere   theGeniusWorks.com
Kwedit Simpleon/offline              theGeniusWorks.com
Human                              SimpleFocus                                          Enabling                Collaborat...
Enabling             lifestylesJyske Bank    theGeniusWorks.com
Enabling              wellbeingProgressive
Enabling    dreamsTinyPay
Enabling                 innovationHotel chocolat
Enabling  life           Grameen Bank
Human                              SimpleFocus                                       Enabling                Collaborate
What is your idea?                     theGeniusWorks.com
1: Game changing        2: Seeing things differently3: Innovative banking   4: Leading innovation
More than a process
GEinspiring people   theGeniusWorks.com
Inspiring and developing people who know                      how to help customers and are willing and                   ...
THREADLESS   theGeniusWorks.com
theGeniusWorks.com
theGeniusWorks.com
Open up + close down                       theGeniusWorks.com
Creative fusions                   theGeniusWorks.com
Concept to market                    theGeniusWorks.com
Managing innovation                      theGeniusWorks.com
APPLE   theGeniusWorks.com
JOBS/WOZNIAK 1976  $1bn by 1980    1985-1996Jobs & JELLYBEANS    iMAC 1999   DIGITAL HUB  Online/retail                   ...
Innovation             theGeniusWorks.com
ipod 2001   $8bnItunes 2003   10bnIphone 2007  $13bn Ipad 2010       theGeniusWorks.com
theGeniusWorks.com
MOBILE DEVICE CO.    JOBS + IVEBEAUTIFUL OBJECTS    SAYING NO BEYOND PROCESS   platformsBold Experiments
theGeniusWorks.com
don’t sell products   Never first  Early adopters   Magic words Focus on the feel    Packaging   Keep moving
What will you make it happen?                            theGeniusWorks.com
Leaders v Managers                LeadersInspirational  Visionary                          Managers   Strategic           ...
Innovation leaders                   The 5C LeaderThe CatalystThe CommunicatorThe Connector                               ...
iPad       theGeniusWorks.com
ideas.factory   design.studio   impact.zone                                     theGeniusWorks.com
theGeniusWorks.com
theGeniusWorks.com
theGeniusWorks.com
Where          I           UsRichard       Why                                 Peter                           theGeniusWo...
Here’s to tHe crazy ones ...The misfits. The rebels.The troublemakers.The round pegs in the square holes.The ones who see ...
Peter Fisk                         peterfisk@peterfisk.comBestselling author                 Website: www.theGeniusWorks.c...
Best Ideas in Banking 2011
Best Ideas in Banking 2011
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Best Ideas in Banking 2011

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Peter Fisk brings together the best insights and ideas in financial services from around the world. What does it really take to innovate?

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  1. 1. The best new ideas in bankingHow to become an innovation leader in financial services.... ideas and opportunities, inspiration and processPeter Fiskwww.theGeniusWorks.com 1
  2. 2. 1: Game changing 2: Seeing things differently3: Innovative banking 4: Leading innovation
  3. 3. CRISIS theGeniusWorks.com
  4. 4. uncertaintyTwo turbulent years ... theGeniusWorks.com
  5. 5. hopetheGeniusWorks.com
  6. 6. IDEAS theGeniusWorks.com
  7. 7. West East Big Small FEW MANY Mass Niche Volume ValuetheGeniusWorks.com
  8. 8. Here’s to tHe crazy ones ... “Times of turbulence are the mostThe misfits. The rebels.The troublemakers. exciting times ... becauseThe round pegs in the square holes.The ones who see things differently. everything changes”Theyre not fond of rules.And they have no respect for the status quo.You can praise them, disagree with them,quote them, disbelieve them,glorify or vilify them.About the only thing you cant do isignore them.Because they change things. theGeniusWorks.com
  9. 9. eBay born in a recession 2001 MTV born in a recession 1981 Microsoft born in a recession 1975 HP born in a recession GEborn in a 1929recession 1876 theGeniusWorks.com
  10. 10. theGeniusWorks.com Game changing
  11. 11. theGeniusWorks.com Game changing
  12. 12. theGeniusWorks.com Game changing
  13. 13. Game changingtheGeniusWorks.com
  14. 14. theGeniusWorks.com Game changing
  15. 15. theGeniusWorks.com Game changing
  16. 16. Game changingtheGeniusWorks.com
  17. 17. opportunity E7 NationstheGeniusWorks.com
  18. 18. E7 Nations Women EDUCATION WaterHealthcare Cities GRIN Rental Boomers
  19. 19. What is your opportunity? theGeniusWorks.com
  20. 20. 1: Game changing 2: Seeing things differently3: Innovative banking 4: Leading innovation
  21. 21. Outside in theGeniusWorks.com
  22. 22. Do you believe Tripadvisor or the brochure?theGeniusWorks.com theGeniusWorks.com
  23. 23. Deep Diving theGeniusWorks.com
  24. 24. Customers and non-customers theGeniusWorks.com
  25. 25. Customer energy Energisers“Aspirations” “Distinguishers” Building affinity and loyalty Advantages “Wants” “Differentiators” Building relevance and preference Essentials “Needs” “Must Dos” Building awareness and trust theGeniusWorks.com
  26. 26. From shoes to “delivering happiness” theGeniusWorks.com
  27. 27. Changing context
  28. 28. Doing everything on customers terms theGeniusWorks.com
  29. 29. Parallel Markets theGeniusWorks.com
  30. 30. Adding more to the customer experience theGeniusWorks.com
  31. 31. Customer co-creation theGeniusWorks.com
  32. 32. Responsible Considered Meaningful Caring EMPOWEREDRESOURCEFUL CAPABLE SELFLESS WELLBEING human INDIVIDUAL HAPPINESS COLLABORATIVE CONTRIBUTINGPARTICIPATIVE SHARING INDULGENT ESCAPIST EXPRESSIVE QUIRKY
  33. 33. What is your insight? theGeniusWorks.com
  34. 34. 1: Game changing 2: Seeing things differently3: Innovative banking 4: Leading innovation
  35. 35. More than Money
  36. 36. Human SimpleFocus Enabling Collaborate 5 big themes
  37. 37. First direct Focus on premium
  38. 38. Bizner bank Focus onbusiness
  39. 39. Focus onchildren cHildren’s Bank
  40. 40. First women bank Focuson women
  41. 41. Focus on boomersSaga Bank
  42. 42. Focus onimmigrants Extra Banca
  43. 43. Human SimpleFocus Enabling Collaborate
  44. 44. Human andsustainable
  45. 45. Humanand caring
  46. 46. Humanand caringStandard chartered
  47. 47. Human andcommunal
  48. 48. Human andcommunal
  49. 49. Human andcommunal
  50. 50. Human and about youUmpqua bank theGeniusWorks.com
  51. 51. Human andabout you theGeniusWorks.com
  52. 52. Human andabout you theGeniusWorks.com
  53. 53. Human andabout you theGeniusWorks.com
  54. 54. Human andabout you theGeniusWorks.com
  55. 55. Human SimpleFocus Enabling Collaborate theGeniusWorks.com
  56. 56. Collaborate to get abetter deal Zopa theGeniusWorks.com
  57. 57. WePAyCollaborate to do more together theGeniusWorks.com
  58. 58. Collaborate to save together theGeniusWorks.com
  59. 59. Blippy Collaborate to spend together theGeniusWorks.com
  60. 60. Human SimpleFocus Enabling Collaborate theGeniusWorks.com
  61. 61. Simple andconnected theGeniusWorks.com
  62. 62. Simple andtransparent theGeniusWorks.com
  63. 63. Simpletransaction theGeniusWorks.com
  64. 64. Simple serviceUSAA Bank
  65. 65. Simple technologyUSAA Bank
  66. 66. Simpleanywhere
  67. 67. Simpleanywhere theGeniusWorks.com
  68. 68. Kwedit Simpleon/offline theGeniusWorks.com
  69. 69. Human SimpleFocus Enabling Collaborate theGeniusWorks.com
  70. 70. Enabling lifestylesJyske Bank theGeniusWorks.com
  71. 71. Enabling wellbeingProgressive
  72. 72. Enabling dreamsTinyPay
  73. 73. Enabling innovationHotel chocolat
  74. 74. Enabling life Grameen Bank
  75. 75. Human SimpleFocus Enabling Collaborate
  76. 76. What is your idea? theGeniusWorks.com
  77. 77. 1: Game changing 2: Seeing things differently3: Innovative banking 4: Leading innovation
  78. 78. More than a process
  79. 79. GEinspiring people theGeniusWorks.com
  80. 80. Inspiring and developing people who know how to help customers and are willing and able to work in the new GE ways.Generating new ideasand developing Growth Using processcapabilities to make leaders excellence to satisfythem a reality, for customers and driveexample through growth, measured formarket-driven example, through aopportunities and Innovation Customers “net promoter score”imagination based on positivebreakthroughs. recommendationsHaving the best Creating new marketproducts, content opportunitiesand services, Technology Globalisation throughout the world,developed for and expanding inexample through developing marketsGE’s such as Asia and“Ecomagination” Commercial South America.initiative excellence Developing world class sales and marketing talent, and demonstrating the value of “one GE”, with integrated theGeniusWorks.com branding and selling
  81. 81. THREADLESS theGeniusWorks.com
  82. 82. theGeniusWorks.com
  83. 83. theGeniusWorks.com
  84. 84. Open up + close down theGeniusWorks.com
  85. 85. Creative fusions theGeniusWorks.com
  86. 86. Concept to market theGeniusWorks.com
  87. 87. Managing innovation theGeniusWorks.com
  88. 88. APPLE theGeniusWorks.com
  89. 89. JOBS/WOZNIAK 1976 $1bn by 1980 1985-1996Jobs & JELLYBEANS iMAC 1999 DIGITAL HUB Online/retail theGeniusWorks.com
  90. 90. Innovation theGeniusWorks.com
  91. 91. ipod 2001 $8bnItunes 2003 10bnIphone 2007 $13bn Ipad 2010 theGeniusWorks.com
  92. 92. theGeniusWorks.com
  93. 93. MOBILE DEVICE CO. JOBS + IVEBEAUTIFUL OBJECTS SAYING NO BEYOND PROCESS platformsBold Experiments
  94. 94. theGeniusWorks.com
  95. 95. don’t sell products Never first Early adopters Magic words Focus on the feel Packaging Keep moving
  96. 96. What will you make it happen? theGeniusWorks.com
  97. 97. Leaders v Managers LeadersInspirational Visionary Managers Strategic Decision-makers Facilitators Focused Corporate Tactical Right brain Coordinators Hierarchical Left brain theGeniusWorks.com
  98. 98. Innovation leaders The 5C LeaderThe CatalystThe CommunicatorThe Connector Driving change and innovationThe Conscience Inspiring people to come with youThe Coach Facilitating better solutions Doing the right thing Getting the most our of people theGeniusWorks.com
  99. 99. iPad theGeniusWorks.com
  100. 100. ideas.factory design.studio impact.zone theGeniusWorks.com
  101. 101. theGeniusWorks.com
  102. 102. theGeniusWorks.com
  103. 103. theGeniusWorks.com
  104. 104. Where I UsRichard Why Peter theGeniusWorks.com
  105. 105. Here’s to tHe crazy ones ...The misfits. The rebels.The troublemakers.The round pegs in the square holes.The ones who see things differently.Theyre not fond of rules.And they have no respect for the status quo. They invent. They imagine. They heal. They explore. They create. They inspire.You can praise them, disagree with them, They push the human race forward.quote them, disbelieve them,glorify or vilify them. Maybe they have to be crazy. How else can you stare at an empty canvasAbout the only thing you cant do is and see a work of art?ignore them.Because they change things. Or sit in silence and hear a song thats never been written? Or gaze at a red planet and see a laboratory on wheels? While some see them as the crazy ones, we see genius. Because the people who are crazy enough to think they can change the world, are the ones who do.
  106. 106. Peter Fisk peterfisk@peterfisk.comBestselling author Website: www.theGeniusWorks.comInspirational speaker Consulting: www.innoLab.co.ukBrand and innovation facilitator peterfisk@peterfisk.com New book: www.CreativeGeniusLive.com www.theGeniusWorks.com
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