Best Ideas in Banking 2011

The best new ideas in bankingHow to become an innovation leader in financial services.... ideas and opportunities, inspiration and processPeter Fiskwww.theGeniusWorks.com 1

1: Game changing 2: Seeing things differently3: Innovative banking 4: Leading innovation

CRISIS theGeniusWorks.com

uncertaintyTwo turbulent years ... theGeniusWorks.com

hopetheGeniusWorks.com

IDEAS theGeniusWorks.com

West East Big Small FEW MANY Mass Niche Volume ValuetheGeniusWorks.com

Here’s to tHe crazy ones ... “Times of turbulence are the mostThe misfits. The rebels.The troublemakers. exciting times ... becauseThe round pegs in the square holes.The ones who see things differently. everything changes”Theyre not fond of rules.And they have no respect for the status quo.You can praise them, disagree with them,quote them, disbelieve them,glorify or vilify them.About the only thing you cant do isignore them.Because they change things. theGeniusWorks.com

eBay born in a recession 2001 MTV born in a recession 1981 Microsoft born in a recession 1975 HP born in a recession GEborn in a 1929recession 1876 theGeniusWorks.com

theGeniusWorks.com Game changing

Game changingtheGeniusWorks.com

theGeniusWorks.com Game changing

Game changingtheGeniusWorks.com

opportunity E7 NationstheGeniusWorks.com

E7 Nations Women EDUCATION WaterHealthcare Cities GRIN Rental Boomers

What is your opportunity? theGeniusWorks.com

Outside in theGeniusWorks.com

Do you believe Tripadvisor or the brochure?theGeniusWorks.com theGeniusWorks.com

Deep Diving theGeniusWorks.com

Customers and non-customers theGeniusWorks.com

Customer energy Energisers“Aspirations” “Distinguishers” Building affinity and loyalty Advantages “Wants” “Differentiators” Building relevance and preference Essentials “Needs” “Must Dos” Building awareness and trust theGeniusWorks.com

From shoes to “delivering happiness” theGeniusWorks.com

Changing context

Doing everything on customers terms theGeniusWorks.com

Parallel Markets theGeniusWorks.com

Adding more to the customer experience theGeniusWorks.com

Customer co-creation theGeniusWorks.com

Responsible Considered Meaningful Caring EMPOWEREDRESOURCEFUL CAPABLE SELFLESS WELLBEING human INDIVIDUAL HAPPINESS COLLABORATIVE CONTRIBUTINGPARTICIPATIVE SHARING INDULGENT ESCAPIST EXPRESSIVE QUIRKY

What is your insight? theGeniusWorks.com

More than Money

Human SimpleFocus Enabling Collaborate 5 big themes

First direct Focus on premium

Bizner bank Focus onbusiness

Focus onchildren cHildren’s Bank

First women bank Focuson women

Focus on boomersSaga Bank

Focus onimmigrants Extra Banca

Human SimpleFocus Enabling Collaborate

Human andsustainable

Humanand caring

Humanand caringStandard chartered

Human andcommunal

Human and about youUmpqua bank theGeniusWorks.com

Human andabout you theGeniusWorks.com

Human SimpleFocus Enabling Collaborate theGeniusWorks.com

Collaborate to get abetter deal Zopa theGeniusWorks.com

WePAyCollaborate to do more together theGeniusWorks.com

Collaborate to save together theGeniusWorks.com

Blippy Collaborate to spend together theGeniusWorks.com

Simple andconnected theGeniusWorks.com

Simple andtransparent theGeniusWorks.com

Simpletransaction theGeniusWorks.com

Simple serviceUSAA Bank

Simple technologyUSAA Bank

Simpleanywhere

Simpleanywhere theGeniusWorks.com

Kwedit Simpleon/offline theGeniusWorks.com

Enabling lifestylesJyske Bank theGeniusWorks.com

Enabling wellbeingProgressive

Enabling dreamsTinyPay

Enabling innovationHotel chocolat

Enabling life Grameen Bank

Human SimpleFocus Enabling Collaborate

What is your idea? theGeniusWorks.com

More than a process

GEinspiring people theGeniusWorks.com

Inspiring and developing people who know how to help customers and are willing and able to work in the new GE ways.Generating new ideasand developing Growth Using processcapabilities to make leaders excellence to satisfythem a reality, for customers and driveexample through growth, measured formarket-driven example, through aopportunities and Innovation Customers “net promoter score”imagination based on positivebreakthroughs. recommendationsHaving the best Creating new marketproducts, content opportunitiesand services, Technology Globalisation throughout the world,developed for and expanding inexample through developing marketsGE’s such as Asia and“Ecomagination” Commercial South America.initiative excellence Developing world class sales and marketing talent, and demonstrating the value of “one GE”, with integrated theGeniusWorks.com branding and selling

THREADLESS theGeniusWorks.com

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Open up + close down theGeniusWorks.com

Creative fusions theGeniusWorks.com

Concept to market theGeniusWorks.com

Managing innovation theGeniusWorks.com

APPLE theGeniusWorks.com

JOBS/WOZNIAK 1976 $1bn by 1980 1985-1996Jobs & JELLYBEANS iMAC 1999 DIGITAL HUB Online/retail theGeniusWorks.com

Innovation theGeniusWorks.com

ipod 2001 $8bnItunes 2003 10bnIphone 2007 $13bn Ipad 2010 theGeniusWorks.com

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MOBILE DEVICE CO. JOBS + IVEBEAUTIFUL OBJECTS SAYING NO BEYOND PROCESS platformsBold Experiments

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don’t sell products Never first Early adopters Magic words Focus on the feel Packaging Keep moving

What will you make it happen? theGeniusWorks.com

Leaders v Managers LeadersInspirational Visionary Managers Strategic Decision-makers Facilitators Focused Corporate Tactical Right brain Coordinators Hierarchical Left brain theGeniusWorks.com

Innovation leaders The 5C LeaderThe CatalystThe CommunicatorThe Connector Driving change and innovationThe Conscience Inspiring people to come with youThe Coach Facilitating better solutions Doing the right thing Getting the most our of people theGeniusWorks.com

iPad theGeniusWorks.com

ideas.factory design.studio impact.zone theGeniusWorks.com

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Where I UsRichard Why Peter theGeniusWorks.com

Here’s to tHe crazy ones ...The misfits. The rebels.The troublemakers.The round pegs in the square holes.The ones who see things differently.Theyre not fond of rules.And they have no respect for the status quo. They invent. They imagine. They heal. They explore. They create. They inspire.You can praise them, disagree with them, They push the human race forward.quote them, disbelieve them,glorify or vilify them. Maybe they have to be crazy. How else can you stare at an empty canvasAbout the only thing you cant do is and see a work of art?ignore them.Because they change things. Or sit in silence and hear a song thats never been written? Or gaze at a red planet and see a laboratory on wheels? While some see them as the crazy ones, we see genius. Because the people who are crazy enough to think they can change the world, are the ones who do.

Peter Fisk peterfisk@peterfisk.comBestselling author Website: www.theGeniusWorks.comInspirational speaker Consulting: www.innoLab.co.ukBrand and innovation facilitator peterfisk@peterfisk.com New book: www.CreativeGeniusLive.com www.theGeniusWorks.com

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Best Ideas in Banking 2011

by Peter Fisk on Dec 12, 2010

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Best Ideas in Banking 2011 — Presentation Transcript