Best Ideas in Banking 2011
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Best Ideas in Banking 2011

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Peter Fisk brings together the best insights and ideas in financial services from around the world. What does it really take to innovate?

Peter Fisk brings together the best insights and ideas in financial services from around the world. What does it really take to innovate?

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Best Ideas in Banking 2011 Presentation Transcript

  • 1. The best new ideas in bankingHow to become an innovation leader in financial services.... ideas and opportunities, inspiration and processPeter Fiskwww.theGeniusWorks.com 1
  • 2. 1: Game changing 2: Seeing things differently3: Innovative banking 4: Leading innovation
  • 3. CRISIS theGeniusWorks.com
  • 4. uncertaintyTwo turbulent years ... theGeniusWorks.com
  • 5. hopetheGeniusWorks.com
  • 6. IDEAS theGeniusWorks.com
  • 7. West East Big Small FEW MANY Mass Niche Volume ValuetheGeniusWorks.com
  • 8. Here’s to tHe crazy ones ... “Times of turbulence are the mostThe misfits. The rebels.The troublemakers. exciting times ... becauseThe round pegs in the square holes.The ones who see things differently. everything changes”Theyre not fond of rules.And they have no respect for the status quo.You can praise them, disagree with them,quote them, disbelieve them,glorify or vilify them.About the only thing you cant do isignore them.Because they change things. theGeniusWorks.com
  • 9. eBay born in a recession 2001 MTV born in a recession 1981 Microsoft born in a recession 1975 HP born in a recession GEborn in a 1929recession 1876 theGeniusWorks.com
  • 10. theGeniusWorks.com Game changing
  • 11. theGeniusWorks.com Game changing
  • 12. theGeniusWorks.com Game changing
  • 13. Game changingtheGeniusWorks.com
  • 14. theGeniusWorks.com Game changing
  • 15. theGeniusWorks.com Game changing
  • 16. Game changingtheGeniusWorks.com
  • 17. opportunity E7 NationstheGeniusWorks.com
  • 18. E7 Nations Women EDUCATION WaterHealthcare Cities GRIN Rental Boomers
  • 19. What is your opportunity? theGeniusWorks.com
  • 20. 1: Game changing 2: Seeing things differently3: Innovative banking 4: Leading innovation
  • 21. Outside in theGeniusWorks.com
  • 22. Do you believe Tripadvisor or the brochure?theGeniusWorks.com theGeniusWorks.com
  • 23. Deep Diving theGeniusWorks.com
  • 24. Customers and non-customers theGeniusWorks.com
  • 25. Customer energy Energisers“Aspirations” “Distinguishers” Building affinity and loyalty Advantages “Wants” “Differentiators” Building relevance and preference Essentials “Needs” “Must Dos” Building awareness and trust theGeniusWorks.com
  • 26. From shoes to “delivering happiness” theGeniusWorks.com
  • 27. Changing context
  • 28. Doing everything on customers terms theGeniusWorks.com
  • 29. Parallel Markets theGeniusWorks.com
  • 30. Adding more to the customer experience theGeniusWorks.com
  • 31. Customer co-creation theGeniusWorks.com
  • 32. Responsible Considered Meaningful Caring EMPOWEREDRESOURCEFUL CAPABLE SELFLESS WELLBEING human INDIVIDUAL HAPPINESS COLLABORATIVE CONTRIBUTINGPARTICIPATIVE SHARING INDULGENT ESCAPIST EXPRESSIVE QUIRKY
  • 33. What is your insight? theGeniusWorks.com
  • 34. 1: Game changing 2: Seeing things differently3: Innovative banking 4: Leading innovation
  • 35. More than Money
  • 36. Human SimpleFocus Enabling Collaborate 5 big themes
  • 37. First direct Focus on premium
  • 38. Bizner bank Focus onbusiness
  • 39. Focus onchildren cHildren’s Bank
  • 40. First women bank Focuson women
  • 41. Focus on boomersSaga Bank
  • 42. Focus onimmigrants Extra Banca
  • 43. Human SimpleFocus Enabling Collaborate
  • 44. Human andsustainable
  • 45. Humanand caring
  • 46. Humanand caringStandard chartered
  • 47. Human andcommunal
  • 48. Human andcommunal
  • 49. Human andcommunal
  • 50. Human and about youUmpqua bank theGeniusWorks.com
  • 51. Human andabout you theGeniusWorks.com
  • 52. Human andabout you theGeniusWorks.com
  • 53. Human andabout you theGeniusWorks.com
  • 54. Human andabout you theGeniusWorks.com
  • 55. Human SimpleFocus Enabling Collaborate theGeniusWorks.com
  • 56. Collaborate to get abetter deal Zopa theGeniusWorks.com
  • 57. WePAyCollaborate to do more together theGeniusWorks.com
  • 58. Collaborate to save together theGeniusWorks.com
  • 59. Blippy Collaborate to spend together theGeniusWorks.com
  • 60. Human SimpleFocus Enabling Collaborate theGeniusWorks.com
  • 61. Simple andconnected theGeniusWorks.com
  • 62. Simple andtransparent theGeniusWorks.com
  • 63. Simpletransaction theGeniusWorks.com
  • 64. Simple serviceUSAA Bank
  • 65. Simple technologyUSAA Bank
  • 66. Simpleanywhere
  • 67. Simpleanywhere theGeniusWorks.com
  • 68. Kwedit Simpleon/offline theGeniusWorks.com
  • 69. Human SimpleFocus Enabling Collaborate theGeniusWorks.com
  • 70. Enabling lifestylesJyske Bank theGeniusWorks.com
  • 71. Enabling wellbeingProgressive
  • 72. Enabling dreamsTinyPay
  • 73. Enabling innovationHotel chocolat
  • 74. Enabling life Grameen Bank
  • 75. Human SimpleFocus Enabling Collaborate
  • 76. What is your idea? theGeniusWorks.com
  • 77. 1: Game changing 2: Seeing things differently3: Innovative banking 4: Leading innovation
  • 78. More than a process
  • 79. GEinspiring people theGeniusWorks.com
  • 80. Inspiring and developing people who know how to help customers and are willing and able to work in the new GE ways.Generating new ideasand developing Growth Using processcapabilities to make leaders excellence to satisfythem a reality, for customers and driveexample through growth, measured formarket-driven example, through aopportunities and Innovation Customers “net promoter score”imagination based on positivebreakthroughs. recommendationsHaving the best Creating new marketproducts, content opportunitiesand services, Technology Globalisation throughout the world,developed for and expanding inexample through developing marketsGE’s such as Asia and“Ecomagination” Commercial South America.initiative excellence Developing world class sales and marketing talent, and demonstrating the value of “one GE”, with integrated theGeniusWorks.com branding and selling
  • 81. THREADLESS theGeniusWorks.com
  • 82. theGeniusWorks.com
  • 83. theGeniusWorks.com
  • 84. Open up + close down theGeniusWorks.com
  • 85. Creative fusions theGeniusWorks.com
  • 86. Concept to market theGeniusWorks.com
  • 87. Managing innovation theGeniusWorks.com
  • 88. APPLE theGeniusWorks.com
  • 89. JOBS/WOZNIAK 1976 $1bn by 1980 1985-1996Jobs & JELLYBEANS iMAC 1999 DIGITAL HUB Online/retail theGeniusWorks.com
  • 90. Innovation theGeniusWorks.com
  • 91. ipod 2001 $8bnItunes 2003 10bnIphone 2007 $13bn Ipad 2010 theGeniusWorks.com
  • 92. theGeniusWorks.com
  • 93. MOBILE DEVICE CO. JOBS + IVEBEAUTIFUL OBJECTS SAYING NO BEYOND PROCESS platformsBold Experiments
  • 94. theGeniusWorks.com
  • 95. don’t sell products Never first Early adopters Magic words Focus on the feel Packaging Keep moving
  • 96. What will you make it happen? theGeniusWorks.com
  • 97. Leaders v Managers LeadersInspirational Visionary Managers Strategic Decision-makers Facilitators Focused Corporate Tactical Right brain Coordinators Hierarchical Left brain theGeniusWorks.com
  • 98. Innovation leaders The 5C LeaderThe CatalystThe CommunicatorThe Connector Driving change and innovationThe Conscience Inspiring people to come with youThe Coach Facilitating better solutions Doing the right thing Getting the most our of people theGeniusWorks.com
  • 99. iPad theGeniusWorks.com
  • 100. ideas.factory design.studio impact.zone theGeniusWorks.com
  • 101. theGeniusWorks.com
  • 102. theGeniusWorks.com
  • 103. theGeniusWorks.com
  • 104. Where I UsRichard Why Peter theGeniusWorks.com
  • 105. Here’s to tHe crazy ones ...The misfits. The rebels.The troublemakers.The round pegs in the square holes.The ones who see things differently.Theyre not fond of rules.And they have no respect for the status quo. They invent. They imagine. They heal. They explore. They create. They inspire.You can praise them, disagree with them, They push the human race forward.quote them, disbelieve them,glorify or vilify them. Maybe they have to be crazy. How else can you stare at an empty canvasAbout the only thing you cant do is and see a work of art?ignore them.Because they change things. Or sit in silence and hear a song thats never been written? Or gaze at a red planet and see a laboratory on wheels? While some see them as the crazy ones, we see genius. Because the people who are crazy enough to think they can change the world, are the ones who do.
  • 106. Peter Fisk peterfisk@peterfisk.comBestselling author Website: www.theGeniusWorks.comInspirational speaker Consulting: www.innoLab.co.ukBrand and innovation facilitator peterfisk@peterfisk.com New book: www.CreativeGeniusLive.com www.theGeniusWorks.com