Tools 2.0 for organizations

Tools 2.0 for organizations Training session for Directors and staff of press offices Jordi Graells i Costa www.slideshare.net/gencat i http://blocs.gencat.cat DG Communications of the Presidential Ministry (Generalitat of Catalonia) Palau de la Generalitat. Saló Torres Garcia, 12th June 2009 Legal notice This work is subject to a licence Attribution 3.0 of Creative Commons. Reproduction, distribution, public communication and transformation to generate a derived work is permitted, with no restrictions provided that the author of the rights are cited (Jordi Graells i Costa). The full license can be consulted at http://creativecommons.org/licenses/by/3.0/legalcode. 1

1. The objective 1 Jordi Graells Costa “Tools 2.0 for organizations”. Training session for Directors and staff of press offices. Presidential Ministry (Government of Catalonia) CC BY 3.0

Advancing towards the objective = Open Government From innovation to Open Government The final objective must be to work towards forms of government- administration with more: - Effectiveness. Co-design of services together with citizens - Efficiency. To do more things with the same resources and new uses - Transparency. Follow-up tools and accountability - Collaboration / participation. To make citizens responsible (participative democracy) - Co-responsibility. To advance towards deliberative democracy. 2 Jordi Graells Costa “Tools 2.0 for organizations”. Training session for Directors and staff of press offices. Presidential Ministry (Government of Catalonia) CC BY 3.0

Tooled Flatty © flattop341 http://www.flickr.com/photos/flattop341/1085739925/CC BY 2.5 From the Administration, in order to connect with citizens and society, we must use 2.0 tools 3 Jordi Graells Costa “Tools 2.0 for organizations”. Training session for Directors and staff of press offices. Presidential Ministry (Government of Catalonia) CC BY 3.0

But with a little foresight! Let’s see how many web 2.0 companies have disappeared (with a pink x) or have been acquired (with a green circle). 4 Jordi Graells Costa “Tools 2.0 for organizations”. Training session for Directors and staff of press offices. Presidential Ministry (Government of Catalonia) CC BY 3.0

2. Which Internet tools? 5 Jordi Graells Costa “Tools 2.0 for organizations”. Training session for Directors and staff of press offices. Presidential Ministry (Government of Catalonia) CC BY 3.0

Classification of 2.0 web tools Web tools 1. Communication tools Asynchronous Synchronous 2. Collaborative tools and environments 3. Social networks 4. On-line applications 5. Other tools 6 Jordi Graells Costa “Tools 2.0 for organizations”. Training session for Directors and staff of press offices. Presidential Ministry (Government of Catalonia) CC BY 3.0

2.0 Web tools 1/3 1. Communication tools Asynchronous - E-mail - Blog - Microblogging (Twitter, Yammer) Synchronous - Instant messaging (Google Talk) - IP Telephony (Skype) 7 Jordi Graells Costa “Tools 2.0 for organizations”. Training session for Directors and staff of press offices. Presidential Ministry (Government of Catalonia) CC BY 3.0

2.0 Web tools 2/3 2. Collaborative tools and environments - Collaborative work: wiki, forum - Google Apps - Google Groups - Filters and social promotion of content and news (Digg, Menéame) - Geo applications (Google Maps, Panoramio) - Sharing of multimedia files (Flickr, Picasa, Youtube) - Sharing of bookmarks (Delicious) 3. Social networks 8 Jordi Graells Costa “Tools 2.0 for organizations”. Training session for Directors and staff of press offices. Presidential Ministry (Government of Catalonia) CC BY 3.0

2.0 Web tools 3/3 4. On-line applications - On-line office automation (Google docs) - Document repositories - Personalized home page (iGoogle) - Shared operating system (eyeOS) 5. Other tools - Listening tools: Google Alert, Wikio, Blogsearch... - Management tools: syndication, bookmarking, recommending, voting... 9 Jordi Graells Costa “Tools 2.0 for organizations”. Training session for Directors and staff of press offices. Presidential Ministry (Government of Catalonia) CC BY 3.0

This is the summarized chart of 2.0 tools 1. Communication 2. Collaborative tools 3. Social tools and environments networks 10 Jordi Graells Costa “Tools 2.0 for organizations”. Training session for Directors and staff of press offices. Presidential Ministry (Government of Catalonia) CC BY 3.0

3. Some other classifications of Internet tools 11 Jordi Graells Costa “Tools 2.0 for organizations”. Training session for Directors and staff of press offices. Presidential Ministry (Government of Catalonia) CC BY 3.0

A first classification... Synchronous communication: IP telephony, instant messaging Asynchronous communication: blog, e-mail, microblogging (Twitter and Yammer) Collaboration: forum, wiki, collaborative platform (e-Catalunya, Google Apps), social network (Facebook, Linkedin...) Management: syndication (RSS, alerts), bookmarking, recommending, voting (filter/content promotion)... Consult what is said about our organization: Blogsearch blogsearch.google.com, Technorati technorati.com, Blogpulse (compare concepts) www.blogpulse.com, Boardtracker (search for concepts on forums) www.boardtracker.com, Wikio (search for news by tags) www.wikio.es, Google Trends (popular search topics) www.google.com/trends, Google Alerts (alerts to track the organization name on Internet) www.google.com/alerts, Twitter Applications http://twitdom.com/twitpipe, Twazzup To follow what is said on Twitter www.twazzup.com 12 Jordi Graells Costa “Tools 2.0 for organizations”. Training session for Directors and staff of press offices. Presidential Ministry (Government of Catalonia) CC BY 3.0

... and another more specific one! 1. To communicate: blog, twitter (microblogging), Twitpipe (group of Twitter applications) 2. To listen: Technorati, Blogsearch, Google Alerts, Twazzup, Unfoldingnews, Twemes, Disqus, Commentful, Backtype, Intensedebate... 3. To collaborate: eyeOS, Google Apps, Google Groups, Google Wave, others (Posterous, with lists of e-mails, Tumblr...). Wiki: Wikispaces, Wikimatrix. Social network: Facebook, Linkedin. Discovering news: Digg, Menéame, La Tafanera. Repositories: Delicious, Flickr, Youtube, Goear.. 4. To organize yourself - RSS Readers: Google Reader, Feedly, Bloglines, FriendFeed... - Personalized environments: Netvibes, iGoogle, Pageflakes 5. To store information: Adrive, Dropbox, Esnips... 13 Jordi Graells Costa “Tools 2.0 for organizations”. Training session for Directors and staff of press offices. Presidential Ministry (Government of Catalonia) CC BY 3.0

1. To communicate: blog, Twitter, chat... 14 Jordi Graells Costa “Tools 2.0 for organizations”. Training session for Directors and staff of press offices. Presidential Ministry (Government of Catalonia) CC BY 3.0

Blog: gencat http://blocs.gencat.cat 15 Jordi Graells Costa “Tools 2.0 for organizations”. Training session for Directors and staff of press offices. Presidential Ministry (Government of Catalonia) CC BY 3.0

Blog: knowledge management of Justice http://blocs.gencat.cat/gestioconeixement 16 Jordi Graells Costa “Tools 2.0 for organizations”. Training session for Directors and staff of press offices. Presidential Ministry (Government of Catalonia) CC BY 3.0

Twitter: applications Ciberpaís. Dijous, 11de juny de 2009 www.elpais.com/suple/ciberpais 17 Jordi Graells Costa “Tools 2.0 for organizations”. Training session for Directors and staff of press offices. Presidential Ministry (Government of Catalonia) CC BY 3.0

Twitter: gencat www.twitter.com/gencat_cat 18 Jordi Graells Costa “Tools 2.0 for organizations”. Training session for Directors and staff of press offices. Presidential Ministry (Government of Catalonia) CC BY 3.0

Twitter: US Administration Use of Twitter in the US Administration http://ohmygov.com 19 Jordi Graells Costa “Tools 2.0 for organizations”. Training session for Directors and staff of press offices. Presidential Ministry (Government of Catalonia) CC BY 3.0

Yammer: gencat www.yammer.com 20 Jordi Graells Costa “Tools 2.0 for organizations”. Training session for Directors and staff of press offices. Presidential Ministry (Government of Catalonia) CC BY 3.0

Chat: Catalan Health Institute www.sexejoves.gencat.net 21 Jordi Graells Costa “Tools 2.0 for organizations”. Training session for Directors and staff of press offices. Presidential Ministry (Government of Catalonia) CC BY 3.0

2. To listen: Technorati, Blogsearch, Google Alerts, Twazzup, Unfoldingnews, Twemes 22 Jordi Graells Costa “Tools 2.0 for organizations”. Training session for Directors and staff of press offices. Presidential Ministry (Government of Catalonia) CC BY 3.0

Technorati Search by concept. E.g. ‘generalitat’. Add RSS to Google Reader. Functionality ‘Compare’. http://technorati.com 23 Jordi Graells Costa “Tools 2.0 for organizations”. Training session for Directors and staff of press offices. Presidential Ministry (Government of Catalonia) CC BY 3.0

Blog search Search for ‘generalitat’. Add RSS of the search to Google Reader in order to always read new feeds of ‘generalitat’. http://blogsearch.google.com 24 Jordi Graells Costa “Tools 2.0 for organizations”. Training session for Directors and staff of press offices. Presidential Ministry (Government of Catalonia) CC BY 3.0

Google Alerts Configure word to alert us whenever it is found on the web. www.google.com/alerts 25 Jordi Graells Costa “Tools 2.0 for organizations”. Training session for Directors and staff of press offices. Presidential Ministry (Government of Catalonia) CC BY 3.0

Twazzup To follow what is said on Twitter about our organization. E.g., put ‘generalitat’; we can also answer the tweets or msgs. www.twazzup.com 26 Jordi Graells Costa “Tools 2.0 for organizations”. Training session for Directors and staff of press offices. Presidential Ministry (Government of Catalonia) CC BY 3.0

Unfoldingnews To follow what is said on Twitter about ‘generalitat’. We can add the RSS of this search to Google Reader. http://unfoldingnews.com 27 Jordi Graells Costa “Tools 2.0 for organizations”. Training session for Directors and staff of press offices. Presidential Ministry (Government of Catalonia) CC BY 3.0

Twemes To follow what is said on Twitter about ‘generalitat’, but from the bookmark or hashtag. It permits us to make a giny-widget for the blog, etc. http://twemes.com 28 Jordi Graells Costa “Tools 2.0 for organizations”. Training session for Directors and staff of press offices. Presidential Ministry (Government of Catalonia) CC BY 3.0

3. To collaborate: eyeOS, Google Apps, Google Groups, Google Wave, Wikispaces. Social network: Facebook, Linkedin. Transmitting news: Digg. Repositories: Delicious, Flickr, Youtube, Goear... 29 Jordi Graells Costa “Tools 2.0 for organizations”. Training session for Directors and staff of press offices. Presidential Ministry (Government of Catalonia) CC BY 3.0

eyeOS PC desktop on the web: co-operative work groups with shared tools, feed sharing (of a blog, etc.)… http://eyeos.info 30 Jordi Graells Costa “Tools 2.0 for organizations”. Training session for Directors and staff of press offices. Presidential Ministry (Government of Catalonia) CC BY 3.0

Google Apps and Google Groups Free resources for collaborative work: Google Wave https://www.google.com/a/gencat.cat http://groups.google.com 31 Jordi Graells Costa “Tools 2.0 for organizations”. Training session for Directors and staff of press offices. Presidential Ministry (Government of Catalonia) CC BY 3.0

Wiki To create documents in collaboration. Also Google Docs. www.wikispaces.com 32 Jordi Graells Costa “Tools 2.0 for organizations”. Training session for Directors and staff of press offices. Presidential Ministry (Government of Catalonia) CC BY 3.0

Facebook Social networking programme with a set of applications. It is similar to the operating system of social networks. www.facebook.com/gencat 33 Jordi Graells Costa “Tools 2.0 for organizations”. Training session for Directors and staff of press offices. Presidential Ministry (Government of Catalonia) CC BY 3.0

Linkedin Business oriented social networking site. Tools (forum...) and other functions can be embedded (twitter, bloc, slides, wiki). www.linkedin.com 34 Jordi Graells Costa “Tools 2.0 for organizations”. Training session for Directors and staff of press offices. Presidential Ministry (Government of Catalonia) CC BY 3.0

Discovering news: digg To discover and vote for news submitted by the public. http://digg.com 35 Jordi Graells Costa “Tools 2.0 for organizations”. Training session for Directors and staff of press offices. Presidential Ministry (Government of Catalonia) CC BY 3.0

Social blogs (like digg) for participation http://sessionsweb.uservoice.com 36 Jordi Graells Costa “Tools 2.0 for organizations”. Training session for Directors and staff of press offices. Presidential Ministry (Government of Catalonia) CC BY 3.0

Delicious Delicious/Tags/generalitat, copy feed and add it to Google Reader. http://delicious.com 37 Jordi Graells Costa “Tools 2.0 for organizations”. Training session for Directors and staff of press offices. Presidential Ministry (Government of Catalonia) CC BY 3.0

Flickr The White House publishes photos on Flickr. www.flickr.com/whitehouse 38 Jordi Graells Costa “Tools 2.0 for organizations”. Training session for Directors and staff of press offices. Presidential Ministry (Government of Catalonia) CC BY 3.0

Youtube We cannot subscribe to videos by RSS Google Reader. Do it through Youtube. www.youtube.com/gencat Others for reporting: - ConfidencialCat www.youtube.com/watch?v=e0khtNdmsB0 - Educació per a la ciutadania (JS) www.youtube.com/watch?v=1bfwAutwdDA - Pasapalabra (answer NG) www.youtube.com/watch?v=CT833fDPaVQ 39 Jordi Graells Costa “Tools 2.0 for organizations”. Training session for Directors and staff of press offices. Presidential Ministry (Government of Catalonia) CC BY 3.0

4. To get organized: Google Reader, Frienfeed, Netvibes, iGoogle 40 Jordi Graells Costa “Tools 2.0 for organizations”. Training session for Directors and staff of press offices. Presidential Ministry (Government of Catalonia) CC BY 3.0

Google Reader To organize all the feeds, to read them, from our favourite webs. Try to activate all the searches for ‘generalitat’. http://www.google.es/reader 41 Jordi Graells Costa “Tools 2.0 for organizations”. Training session for Directors and staff of press offices. Presidential Ministry (Government of Catalonia) CC BY 3.0

FriendFeed Also to read and get access to the feeds (RSS) of our favourite webs. It permits good organization of subscriptions and to send messages to all our social networks. http://friendfeed.com 42 Jordi Graells Costa “Tools 2.0 for organizations”. Training session for Directors and staff of press offices. Presidential Ministry (Government of Catalonia) CC BY 3.0

Netvibes To organize all the feeds, 2.0 applications. Netvibes Generalitat www.netvibes.com/graells www.netvibes.com 43 Jordi Graells Costa “Tools 2.0 for organizations”. Training session for Directors and staff of press offices. Presidential Ministry (Government of Catalonia) CC BY 3.0

iGoogle The same as Netvibes. E.g., to organize 2.0 resources of Generalitat www.google.com/ig 44 Jordi Graells Costa “Tools 2.0 for organizations”. Training session for Directors and staff of press offices. Presidential Ministry (Government of Catalonia) CC BY 3.0

5. To store information and transfer it: Adrive, Dropbox, Esnip 45 Jordi Graells Costa “Tools 2.0 for organizations”. Training session for Directors and staff of press offices. Presidential Ministry (Government of Catalonia) CC BY 3.0

Adrive To store and transfer very large files. www.adrive.com 46 Jordi Graells Costa “Tools 2.0 for organizations”. Training session for Directors and staff of press offices. Presidential Ministry (Government of Catalonia) CC BY 3.0

Thanks! Tools 2.0 for organizations Training session for Directors and staff of press offices Jordi Graells i Costa www.slideshare.net/gencat i http://blocs.gencat.cat DG Communications of the Presidential Ministry (Generalitat of Catalonia) Palau de la Generalitat. Saló Torres Garcia, 12th June 2009 Legal notice This work is subject to a license Attribution 3.0 of Creative Commons. Reproduction, distribution, public communication and transformation to generate a derived work is permitted, with no restrictions provided that the author of the rights are cited (Jordi Graells i Costa). The full license can be consulted at http://creativecommons.org/licenses/by/3.0/legalcode. 47

Tools 2.0 for organizations

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Tools 2.0 for organizations — Presentation Transcript