Overview<br />Netiquette refers to the right way to interact with other people through computers.<br />After this slide show, you will be able to:<br />Explain an emotional barrier<br />Use proper netiquette for business and personal e-mail<br />
Emotional Barriers in Reading<br />An emotional barrier is anything that prevents clear communication in e-mail.<br />Text only<br />Lack of cues like tone of voice and facial expressions<br />If you react strongly to an e-mail:<br />Assume the writer had good intentions.<br />Use the phone or meet in person to clarify the message.<br />
Emotional Barriers in Writing<br />To make sure your e-mail is clear, think 3 times.<br />Before writing<br />After writing <br />Before sending<br />
Sending Personal E-mail<br />Use specific subject lines.<br />Think about using smilies and Internet shorthand.<br />Ask, “What would I say if we were face-to-face?”<br />LOL<br />
Sending Business E-mail<br />Create clear subject lines.<br />Identify yourself.<br />Follow the rules of grammar and usage.<br />Use spell check.<br />
Replying to E-mail<br />Respond within 24 hours.<br />Avoid e-hoaxes and chain letters.<br />Don’t forward or copy another’s e-mail without permission.<br />
Summary<br />Remember . . . another human being is at the other end of your message.<br />
References<br />E-mail Netiquette. (2006). Retrieved September 23, 2006, from Yale University Library Web site: http://library.yale.edu/training/netiquette/<br />Shea, V. (2000). Netiquette Basics. Netiquette (pp. 32-88). San Francisco: Albion Books. Retrieved September 23, 2006, from http://www.alvion.com/netiquette/book.html<br />Stewart, B. (2005). Common Sense Netiquette Rules. Retrieved September 23, 2006, from West Page Publishing Web site: http://www.westpagepublishing.com/netiquetteRules.htm<br />
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