Devops at REA - Enhancing the Culture

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Devops at REA - Enhancing the Culture

  1. 1. Devops at REA Enhancing the culture
  2. 2. Who am I? <ul><li>@matthew_jones </li></ul><ul><li>Site Availability & Performance Engineer's at REA Group </li></ul>
  3. 3. Who is REA? <ul><ul><li>Based in Melbourne </li></ul></ul><ul><ul><li>Operates 13 websites globally: </li></ul></ul><ul><ul><ul><li>realestate.com.au </li></ul></ul></ul><ul><ul><ul><li>realcommercial.com.au </li></ul></ul></ul><ul><ul><ul><li>casa.it </li></ul></ul></ul><ul><ul><ul><li>athome.lu </li></ul></ul></ul><ul><ul><ul><li>squarefoot.com.hk </li></ul></ul></ul>
  4. 4. Team Overview <ul><ul><li>Globally distributed </li></ul></ul><ul><ul><li>Focused teams </li></ul></ul><ul><ul><ul><li>Projects </li></ul></ul></ul><ul><ul><ul><li>BAU </li></ul></ul></ul><ul><ul><ul><li>Line of business </li></ul></ul></ul><ul><ul><li>Supporting all sites globally </li></ul></ul>
  5. 5. Work management <ul><ul><li>Standup </li></ul></ul><ul><ul><ul><li>Deployments and changes </li></ul></ul></ul><ul><ul><ul><li>Pager report </li></ul></ul></ul><ul><ul><ul><li>Blockers </li></ul></ul></ul><ul><ul><ul><li>Open and visible to all </li></ul></ul></ul><ul><ul><ul><li>Other teams attend to raise or query cards </li></ul></ul></ul><ul><ul><li>Electronic Card Wall </li></ul></ul><ul><ul><ul><li>Jira with GreenHopper </li></ul></ul></ul>
  6. 6. Deployment <ul><ul><li>Executed in the &quot;Bunker&quot; </li></ul></ul><ul><ul><li>Attendees include operations, developers and QA. </li></ul></ul><ul><ul><li>Open deployment </li></ul></ul><ul><ul><li>Transparent </li></ul></ul><ul><ul><li>Out of hours deployments are avoided </li></ul></ul>
  7. 7. Incident Management <ul><ul><li>The Incident Response Team </li></ul></ul><ul><ul><ul><li>Each ops team represented </li></ul></ul></ul><ul><ul><ul><li>Reduces context switching </li></ul></ul></ul><ul><ul><li>Incident reporting </li></ul></ul><ul><ul><ul><li>Reports are written realtime (when possible) </li></ul></ul></ul><ul><ul><ul><li>Each Incident has the report and root cause graph </li></ul></ul></ul><ul><ul><li>Post Incident Review </li></ul></ul><ul><ul><ul><li>All respondents attend </li></ul></ul></ul><ul><ul><ul><li>Open and transparent </li></ul></ul></ul><ul><ul><ul><li>Documented in the Wiki and available to the whole company </li></ul></ul></ul>
  8. 8. Team events and other goodies <ul><ul><li>Hour of Power </li></ul></ul><ul><ul><li>Lunch </li></ul></ul><ul><ul><li>Game Nights </li></ul></ul><ul><ul><li>Nerf wars </li></ul></ul><ul><ul><li>Team events </li></ul></ul><ul><ul><li>Meme Wall </li></ul></ul><ul><ul><li>Minecraft </li></ul></ul>
  9. 9. Innovation Days <ul><ul><li>48 hours </li></ul></ul><ul><ul><li>Entire company </li></ul></ul><ul><ul><li>No limits </li></ul></ul><ul><ul><li>Present your innovation at the end </li></ul></ul>Other Innovation <ul><ul><li>Got an idea? Do it. </li></ul></ul><ul><ul><li>Got a bigger idea? Get a team mates support, do it. </li></ul></ul>
  10. 10. Questions/More information <ul><li>We're hiring </li></ul><ul><li>     careers.realestate.com.au </li></ul><ul><li>Techblog </li></ul><ul><li>     techblog.realestate.com.au </li></ul><ul><li>        - Devops </li></ul><ul><li>        - Kanban </li></ul><ul><li>        - Innovation Days </li></ul>

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