Presentation Helponcall[En]

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Presentation on Help on Call Ltd.

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Presentation Helponcall[En]

  1. 1. Thomas Buffard General Manager
  2. 2. Mauritius The Altima Group HelpOnCall’s approach Axis of Differentiation The Offer Expertise and Know How Implementation of the Client Project Some performance indicators The organisation Clients and Partners
  3. 3. Population 1.2 Million GDP per inhabitant 4,000 € Average Economic Growth5% Time difference 2/4 hours Fibre optic link between Mauritius and France The Cyber City Bilingual Service Culture
  4. 4. Annual Turnover 75 M€ 1,500 employees Foodstuffs and distribution Touristic Reception Financial Development IT enabled Outsourcing Services
  5. 5. Permanent Contract based recruitment Retention and sustainability Social Coverage MQA Approved training Language training by specialised organisation
  6. 6. Conforming to ITIL Standards Certification ISO 9001:2000 Knowledge Base
  7. 7. IT Provider : HP Telephony : Avaya Solution HelpDesk : HP ServiceCenter Offsite Data Retention and Backup Satellite and optic fibre backup
  8. 8. Pilot Committee
  9. 9. General Manager Thomas Buffard Quality Assistant Operations Manager Technical Manager Operations Manager Laurent Marmin Gilbert Chinapen Laurent Marmin Supervisor 1…n Technical Support N2 1…n Technical Support N1 1…n
  10. 10. An offer of expanded services at attractive terms Satisfied clients and reliable partners A controlled turnover

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