An Outsourcing Comparison
Ukraine – An Alternative <ul><li>Labor Cost </li></ul><ul><li>Multi-Lingual Capability </li></ul><ul><li>Location </li></u...
Labor Cost <ul><li>Philippines </li></ul><ul><li>Ukraine </li></ul><ul><li>Minimum Wage </li></ul><ul><ul><li>382 PHP (PES...
Multi-Lingual Capabilities <ul><li>Philippines </li></ul><ul><li>Ukraine </li></ul><ul><li>English </li></ul><ul><li>Spani...
Location <ul><li>Philippines </li></ul><ul><li>Ukraine </li></ul><ul><li>East of Vietnam. </li></ul><ul><li>Between Philip...
Geo-Political <ul><li>Philippines </li></ul><ul><li>Ukraine </li></ul><ul><li>President elected to a 6 year term. </li></u...
Culture <ul><li>Philippines </li></ul><ul><li>Ukraine </li></ul><ul><li>30% of high school grads get a college/university ...
Talent Supply <ul><li>Philippines </li></ul><ul><li>Ukraine </li></ul><ul><li>Turn over is high due competition by many ou...
Education <ul><li>Philippines </li></ul><ul><li>Ukraine </li></ul><ul><li>30% of high school grads get a college education...
247HR Ukraine Offers <ul><li>Services </li></ul><ul><li>Call Center Infrastructure </li></ul><ul><li>2000 Seats </li></ul>...
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Ukraine vs. Philippines Call Centers

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You should consider outsourcing your call center work to Ukraine. It is cheaper and more multi-lingal than India, China and Philippines

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Transcript of "Ukraine vs. Philippines Call Centers"

  1. 1. An Outsourcing Comparison
  2. 2. Ukraine – An Alternative <ul><li>Labor Cost </li></ul><ul><li>Multi-Lingual Capability </li></ul><ul><li>Location </li></ul><ul><li>Call Center Infrastructure </li></ul><ul><li>Geo-Political </li></ul><ul><li>Culture </li></ul><ul><li>Talent Supply </li></ul><ul><li>Education </li></ul>
  3. 3. Labor Cost <ul><li>Philippines </li></ul><ul><li>Ukraine </li></ul><ul><li>Minimum Wage </li></ul><ul><ul><li>382 PHP (PESOS) per day </li></ul></ul><ul><ul><ul><li>$0.99 per hour </li></ul></ul></ul><ul><li>Corporate Tax </li></ul><ul><ul><li>30% </li></ul></ul><ul><li>Individual Tax </li></ul><ul><ul><li>5-32% </li></ul></ul><ul><li>VAT </li></ul><ul><ul><li>12% </li></ul></ul><ul><li>Minimum Wage </li></ul><ul><ul><li>625 UAH (HRYVNIA) per month </li></ul></ul><ul><ul><ul><li>$0.45 per hour </li></ul></ul></ul><ul><li>Corporate Tax </li></ul><ul><ul><li>25% </li></ul></ul><ul><li>Individual Tax </li></ul><ul><ul><li>15% </li></ul></ul><ul><li>VAT </li></ul><ul><ul><li>20% </li></ul></ul>
  4. 4. Multi-Lingual Capabilities <ul><li>Philippines </li></ul><ul><li>Ukraine </li></ul><ul><li>English </li></ul><ul><li>Spanish </li></ul><ul><li>French </li></ul><ul><li>Japanese </li></ul><ul><li>English, Russian, Ukrainian, Polish, Hungarian, Slovak, Moldavian, Romanian, German, Italian, Spanish, Dutch, Swedish, French, Austrian, Chinese, Japanese, Czech, Danish, Estonian, Greek, Finnish </li></ul><ul><li>Many people in Ukraine are bi-lingual and tri-lingual as it is required to work abroad. </li></ul>
  5. 5. Location <ul><li>Philippines </li></ul><ul><li>Ukraine </li></ul><ul><li>East of Vietnam. </li></ul><ul><li>Between Philippine and South China </li></ul><ul><li>More than 7000 volcanic islands make up the territory </li></ul><ul><li>Capital is Manila </li></ul><ul><li>20-24 Hours by plane from Detroit </li></ul><ul><li>Located in Eastern Europe </li></ul><ul><li>Neighboring country to Euro zone </li></ul><ul><li>Boarders with 7 countries in Europe </li></ul><ul><li>12-13 Hours by plane from Chicago </li></ul><ul><li>Capital is Kiev </li></ul>
  6. 6. Geo-Political <ul><li>Philippines </li></ul><ul><li>Ukraine </li></ul><ul><li>President elected to a 6 year term. </li></ul><ul><li>Human rights issues especially in Muslim areas. </li></ul><ul><li>Bullying from China has resulted in occasional spats between the 2 countries. </li></ul><ul><li>Democratic government modeled from US. </li></ul><ul><ul><li>Good relations with US </li></ul></ul><ul><li>Visited by US Vice President, Joe Biden last week </li></ul><ul><ul><li>USA supports Ukraine’s ambition to join NATO and European Union. </li></ul></ul><ul><ul><li>USA will not compromise relations with Ukraine at the sake “resetting” relations with Russia. </li></ul></ul><ul><li>Democracy </li></ul><ul><ul><li>Pro-Western Government </li></ul></ul>
  7. 7. Culture <ul><li>Philippines </li></ul><ul><li>Ukraine </li></ul><ul><li>30% of high school grads get a college/university education </li></ul><ul><li>Predominantly Roman Catholic religion </li></ul><ul><li>Many traditions from prior colonial history </li></ul><ul><li>11% of Filipinos live and work abroad </li></ul><ul><li>Majority of the people have contemporary lifestyles </li></ul><ul><li>Working more 40 hours per week is common </li></ul><ul><li>Time differential pay difference is uncommon </li></ul><ul><li>Very friendly to foreigners and highly interested in Western culture </li></ul><ul><li>Employee loyalty is considered very important to staff </li></ul>
  8. 8. Talent Supply <ul><li>Philippines </li></ul><ul><li>Ukraine </li></ul><ul><li>Turn over is high due competition by many outsourcing suppliers </li></ul><ul><li>Use of internet is less developed for job hunting than in the West </li></ul><ul><li>Ownership of home computer less common </li></ul><ul><li>Philippines has a population of 70,0000,000 </li></ul><ul><li>Unemployment is at 25% officially </li></ul><ul><ul><li>50% unofficially </li></ul></ul><ul><li>Many graduates have multiple degrees when entering the labor market </li></ul><ul><li>Competition for any employment is high </li></ul><ul><li>Turn over is extremely low due to historic economic conditions </li></ul>
  9. 9. Education <ul><li>Philippines </li></ul><ul><li>Ukraine </li></ul><ul><li>30% of high school grads get a college education. </li></ul><ul><li>Less than 60 percent of students graduate high school. </li></ul><ul><li>Bi-lingual English program adopted by schools in 1974. </li></ul><ul><li>3 rd largest English speaking nation. </li></ul><ul><li>Ukrainian university students often obtain their Masters degree in comparison with the West. </li></ul><ul><li>Ukrainians are able to accelerate through college based on good grades. </li></ul><ul><li>Over 900 universities </li></ul><ul><li>Education reforms continue to improve the quality of Ukraine’s education system </li></ul>
  10. 10. 247HR Ukraine Offers <ul><li>Services </li></ul><ul><li>Call Center Infrastructure </li></ul><ul><li>2000 Seats </li></ul><ul><ul><li>Expansion to 5000 by end of 2009 </li></ul></ul><ul><li>6 Locations </li></ul><ul><ul><li>Lvov, Kharkov, Nikolayev, Simferopol, Vinnitsa, Kiev </li></ul></ul><ul><li>Technology partnerships with all of Ukraine’s leading communications, software, hardware and consulting companies </li></ul><ul><li>Help Desk </li></ul><ul><li>Technical support </li></ul><ul><li>Order line </li></ul><ul><li>Bookings </li></ul><ul><li>IVR </li></ul><ul><li>Contact validation and discovery </li></ul><ul><li>Database creation and management </li></ul><ul><li>Lead generation, profiling </li></ul><ul><li>Appointment setting </li></ul><ul><li>Multi-channel campaign execution </li></ul><ul><li>B2B and B2C sales </li></ul><ul><li>Customer retention and up-sell </li></ul><ul><li>Credit collection </li></ul><ul><li>Data entry </li></ul><ul><li>Application processing </li></ul><ul><li>Accounting </li></ul><ul><li>Market research, customer satisfaction surveys </li></ul>Up Sell / Cross Sell Lead Capture Conference & Seminar Registration Fulfillment Lead Generation Customer Follow Up Customer Acquisition Live Phone Support Email Response Direct Response Live Web Chat Services Click To Talk Telesales Emergency Response Bilingual / Multilingual Service IT support, system monitoring Inbound Services Customer Service Customer Care & Retention Order Taking Toll Free Services

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